We performed a comparison between DX Unified Infrastructure Management, OpenText SiteScope, and SCOM based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."MultiWAN and Balance service"
"It is reliable when it comes to monitoring."
"I can use the Drag and Drop feature to build dashboards within minutes."
"It is very scalable."
"Technical support is great."
"I recall the initial setup being straightforward."
"The ability to monitor any platform. We have Windows, Linux, AIX, and mainframe all being monitored with the same UIM infrastructure."
"Latest version of tool comes integrated with Jaspersoft reporting solution, giving excellent reports."
"The most valuable feature of SiteScope is its infrastructure monitoring."
"Simple deployment: The deployment uses protocols such as NetBios, SSH, WMI, SNMP, which means that any device with any of these protocols will be monitored."
"The most valuable feature of OpenText SiteScope is that it is easy to manage and user-friendly."
"It's integrated with different monitoring tools, such as AppDynamics."
"The URL monitoring is excellent."
"It's a very flexible product so you can run a script out of it, even straight out of the box."
"It's easy to template standard monitoring configurations, and automate monitoring configuration."
"The product's readymade templates are perfect. It supports us a lot when we don't have much experience with the product. The templates offers us direction to proceed."
"It discovers the components automatically, which is a fantastic thing. The discovery works in an automatic way, and it has a dynamic way of discovering the components, assets, and applications. It doesn't require any manual intervention."
"The ease of deployment, especially on Windows platforms, is valuable."
"We are able to do problem determination on runaway processes."
"The most valuable feature of SCOM is real-time alerts."
"I like the historical reporting of observer metrics."
"It has good graphs of what is going on within the operating system."
"The solution primarily drives system information, and I believe it works fine."
"The advantages of SCOM are that it is definitely user friendly and a more appropriate solution for what we need."
"In the UMP, certain devices will show up multiple times and they don't correlate correctly. That's one of the issues."
"A useful feature to have would be automatic configuration per standard by new robots that check in for any particular customer."
"They need to continue to advance the filter capabilities, and provide more input fields."
"I think it can be improved by a greater provision of specialized technical support, as there are very few trained personnel there."
"The other element is that there are no real templates, out of the box. Let's go with an example where we do have the probe, which is great, and we do have a really nuanced customer with a small set of devices that maybe not a lot of other customers use. There might not be a template in place, so effectively we have the tool in front of us but we still need to develop a solution. So it would be really nice to see a little bit more of something like a central repository of templates that we could use. That would help us expedite our onboarding process."
"Reporting capability can be improved especially when it comes to availability."
"It would be good to implement views showing the aggregated status graphically."
"We have experienced challenges with finding a mechanism to deploy the agents, but it's only on the first deployment so it's not a big issue."
"I would be very interested in having transaction traceability included in the product, to give us a better view of what is really going wrong in a particular method and action."
"They need to offer better technical support, which, right now, is not helpful or responsive."
"It may lack some features other products in the category have like more detailed transaction tracking."
"It could be more reliable using a database repository instead of a log repository."
"In terms of issues with Micro Focus SiteScope, some that we've run into were unintended, for example, extra executions of monitors and some false alerts when there were problems connecting to endpoints or there were issues with the application that sometimes resulted in false positives. We had a few issues with the way time zones were configured when the system time differed from the time indicated during the monitoring, but those were just little things that weren't too bad. As far as the limitations of Micro Focus SiteScope, the types of scripting files that can be executed are rather limited unless you go to some third-party plugins. These are the areas for improvement in the solution."
"The lack of an agent means that remote monitoring requires multiple firewall ports to be opened."
"Direct integration with an SMS gateway for sending critical alerts to the support SME. This will help customer investing in third party middleware solutions for SMS."
"SiteScope isn't productive if you want to monitor RAM or if you want to monitor some URL."
"I would like to see more standard libraries for the market solutions, out of the box, that you don't need to do a lot of work on."
"They can focus more on cloud monitoring instead of on-premise monitoring. We should be able to monitor cloud-related applications. They can include this feature in the next release. If it is in the cloud, we can have scalability by using Kubernetes. The container is containerized, packaged, and managed using Kubernetes. This feature is not there in SCOM. Going forward, if they can focus on that, it will be great."
"I would like more customized reports. People should have some customization option on the dashboards for whenever they put multiple lists into it. Beyond customizing the content, there should be the ability to customize the colors so that they can engage some priority and mark challenges separately."
"It would be a much better product if Microsoft provided management packs with the product."
"The interface is a little bit cumbersome and certain actions could be simplified."
"The GI is difficult to work with and the reporting servers are also difficult."
"The management of the servers could be better."
"I would like to see better support for monitoring Unix-based systems."
More DX Unified Infrastructure Management Pricing and Cost Advice →
