We performed a comparison between DX Unified Infrastructure Management and Kaseya VSA based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."Easy admin functionality. You can quickly do all the admin functionality without reducing cycles."
"The monitoring of the applications to let our business know when things are performing and that they're up and available."
"You can integrate clouds, hybrid infrastructure, and on-premise infrastructure into one product."
"I recall the initial setup being straightforward."
"It is easy to implement but requires good planning."
"Scalability and flexibility. The product can grow with your infrastructure so you don't have to install other products. Just add components. It's very simple."
"Another division handed us the opportunity to monitor their solutions as written, and UIM was very useful for that."
"The number of probes available. Out of the box, I believe about 200 probes are available. And, if there's a probe that is not available, you can write one. You can also go to the communities and suggest, and based on demand, CA will write one for you."
"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"Provides efficient automation."
"The ease of access and ease of use was great."
"As a small IT shop, the weird feature that the VSA has that I have not found anywhere else is they have these little colored dots that tell you the status of the machine. Is it offline and powered up? Is it actively being used? Is it idle? A lot of our clients ask us to do things for them, but, of course, they don't really want us to be underfoot. So we always look for, "Hey, there's an idle machine. We can work on that one now." And to say it makes it easy, we can do that at a glance. In any other tool we've looked at, you have to go several layers deep to see if the machine is in use, and you could spend your entire day just trying to find a machine that was idle, whereas, with Kaseya VSA, you can tell at a glance."
"Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."
"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"I'd also like to see more probes. More probes in the sense that we were coming across devices that we're expected to monitor and manage for which, out of the box, there isn't a nice, clean solution. There are probes that are dedicated for certain devices and certain device types, which is great. But then there are times we come across nuanced products that we have to develop our own solution for. There are probes that exist in there that allow us to make a customized solution, but it takes a lot more time."
"We would like the navigation of this solution to be more user friendly for our system administrators."
"We've had issues with pulling reports."
"The biggest feature that I've been hoping they would enhance on is inventory management: things like adding/removing nodes."
"The UIM has no features through goods and services yet. "
"Currently lacks a mobile application which would be helpful."
"How we can get more native information from CA's solutions."
"I think it can be improved by a greater provision of specialized technical support, as there are very few trained personnel there."
"The technical support of the solution is an area with shortcomings that needs improvement."
"The reporting feature in Kaseya VSA could improve by being more user-friendly. The reporting overview is too wordy or the representation can be better."
"Sometimes, the product misinterprets the functionality of a machine."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"The solution is hard to use at first until you understand how it works."
"The user interface is somewhat outdated."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"The agent-based monitoring solution can be improved."
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DX Unified Infrastructure Management is ranked 31st in IT Infrastructure Monitoring with 120 reviews while Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews. DX Unified Infrastructure Management is rated 8.2, while Kaseya VSA is rated 7.6. The top reviewer of DX Unified Infrastructure Management writes "Easy to set up, simple to use, and offers great technical support". On the other hand, the top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". DX Unified Infrastructure Management is most compared with DX SaaS, SCOM, DX Spectrum, ManageEngine OpManager and SolarWinds Server and Application Monitor, whereas Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management.
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