We performed a comparison between CyberArk Identity, ManageEngine Password Manager Pro, and Symantec Siteminder based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Cisco, Auth0 and others in Single Sign-On (SSO)."The solution helps with auditing, and monitoring, and integrates with Splunk for log analysis. User activity logs are captured in CyberArk Identity and sent to external tools like Splunk for analysis and monitoring."
"The setup, via cloud, is simple."
"The tool helps with authentication. It acts as an MFA for any kind of privileged access that occurs in our organization."
"The user identification is simplified, and managing user privileges, whether adding or revoking them, is also quite straightforward when utilizing CyberArk SaaS."
"I like the RBAC (Role-Based Access Control). It basically involves defining various roles, and then simply assigning those roles to users."
"It has machine learning and can help clients to learn the environment and understand what is happening."
"The user self-service program and the Office 365 provisioning service feature are the most valuable. It is a very easy and feature-rich solution that gives priority to the users and security."
"I found the solution to be stable."
"It is user-friendly. Someone who doesn’t have a lot of IT knowledge can work with the product easily."
"The security provided is very enhanced and it does a great job of keeping passwords safe."
"The support from the customer service team is good, they respond on time, and they always seem to be quite knowledgeable."
"It is very safe and we haven't had any security issues."
"It's quite scalable."
"Symantec Siteminder Is both scalable and stable."
"I liked the debugging part. There are only two files (trace file and log file) that you need to look into while performing debugging, and the logs give you the exact info on where and what needs to be fixed."
"It has the ability to authenticate and authorize users. It is the main feature for our security."
"A valuable feature of Siteminder is the way it handles bulk traffic. The features it has, in terms of routing the traffic and load balancing, are good."
"It's agent-based. It's convenient to deploy and integrate."
"The single sign-on is the solution's most valuable feature"
"IWA is an out-of-the-box feature. The SAML-based federation is standard for all tools. However, CA Single Sign-On has made the federation configuration way too simple and handy to set up and use."
"We would like to see an improvement in the ability to manage mobile devices."
"The product needs to leverage the cloud more, especially in the financial sector, where cloud adoption might be limited. Proper reporting within the cloud is essential. The tool should be more user-friendly to expedite access for users. The current agent-based system poses challenges if a user loses access to the server, making tasks difficult to perform. It should also improve technical support."
"They could improve their UI and make everything more user-friendly."
"There is room for improvement in documentation. The documentation could be more specific about the changes needed to achieve specific goals."
"CyberArk Identity's GUI is an area with certain shortcomings that need improvement."
"The tool has issues with the third-party SMS gateway. The solution has its own SMS gateway. Integration support is a challenge when we don’t use their SMS gateway. The tool also needs to improve its scalability."
"In terms of general user feedback, the more security you put in front of a user, the more they complain. So usability and the user experience are always a challenge. So there's always room for improvement."
"The user interface could be improved."
"It's a pretty technical solution. It's designed for more technical people."
"There is room for improvement in making the UI more user-friendly."
"The user interface could be improved and made more user friendly."
"We're currently unable to find information about if the solution can do a full implementation with SQL. Some better and more accessible documentation for new users or those curious about the product would be helpful."
"The GUIs are not very clear, especially when integrating with other products from CA."
"To add more value to this solution it needs to be more user-friendly."
"The initial setup was complex, painful. But that is to be expected of any new setup. When you're a big bank like us, any kind of migration to a new product is hard. I expect it to be painful, and it was painful. But it's not something that you can avoid."
"Better documentation. I went through some sessions on single sign-on for version 12.7."
"I'd like to see a rework of the user directory configuration."
"As we are moving in to the mobility space, this is where we really see SiteMinder and their other product really come together to provide a solution base to a different area where the IoT is coming, the different business communications are happening. All of those things require authentication and we really want to see this product grow into that role."
"All the problems that we reported actually have never been resolved. We could not capture enough information for CA to be able to debug the problem."
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