We performed a comparison between BMC TrueSight Operations Management, vRealize Network Insight, and Zabbix based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."The major advantage of the product is estate management."
"The tool is flexible enough to be customized based on customer requirements."
"The most valuable features of the solution are alert management, alert generation, and event management."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"The Event Management is outstanding; still is the most interesting part of the product."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"It is a scalable solution."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"It allows you to see traffic that you couldn't otherwise see, which is traffic within your Layer 3-bounded network, meaning east-west traffic. It's hard to get that any other way."
"The best feature of this application is its ability to capture everything within the same application, as well as capture all the traffic."
"It allows us to see how the network devices function as well as to see network glitches or fluctuations or dropping of packets."
"It gives the visibility that was either broken or there in pieces only. This solution provides a unified view of the whole system, back and forth. It has helped to reduce time to value, increase performance, more easily manage networks, and provide deep visibility."
"It allowed us to set up NSX and to do microsegmentation, without all of the pain points of having to determine each port and each IP address that needed to have access, and which ones needed to be blocked."
"The most valuable features are the monitoring and tracking. It's also intuitive and user-friendly. The screen looks exactly the same as the other appliances for VMware, so it's easy to navigate."
"The most valuable feature for us is that insight into what our network is really doing - it's a fairly complex network. Not having to go through thousands of lines of network configuration to find firewall ports that were open or closed, for various ports, was very valuable. It went out and found everything we need very quickly."
"We can see everything going on in NSX and get a good picture of our environment."
"The most valuable feature is the monitoring of virtual machines."
"Zabbix has a roadmap and they are continuously and frequently adding new features."
"We value the auto-host discovery, template import, bulk import/export features. Newer versions also add nice features, such as multi-IP per host."
"Its overall flexibility is most valuable. When our customers have some custom applications that are not necessarily covered by the community or a standard monitoring tool, we use Zabbix to build our own modules with our own templates. This feature has been useful in using Zabbix for infrastructure and IT monitoring. It has also been useful for industrial equipment monitoring. Zabbix is very lightweight. It is efficient in terms of performance because it doesn't use a lot of resources."
"It has good graphs of what is going on within the operating system."
"The most valuable feature is the alert and alarm monitoring."
"It provides high scalability, alerting, notification, templating, and end-to-end security."
"The initial setup, while not simple, is easier than other products."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"The product must provide more AI capabilities."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"The solution's support service could be better."
"I would like to see more reporting features, more dashboards."
"It just needs to be more reliable and more accurate. At some point, there are some things where it does not match properly."
"The virtual appliance has rebooted."
"There is room for improvement when it comes to pricing because we pay here in Brazil, and all the costs are based on the dollar."
"There's enough information there, especially in the visualizations, but I would love to see this in a kiosk mode, where I could have a dashboard for interested stakeholders to see and appreciate what's going on. Then, moving on to a more practical level for our Help Desk, our operations team could benefit by seeing, in real-time, a visual view of the network."
"There are some random glitches in the Web UI, but they are usually pretty cosmetic in nature. I don't really seem to use any browser other than Chrome with it. I also get some weird errors from time to time on the hardware NetFlow Collectors, where it doesn't sync data."
"While it's not exactly a feature, what normally happens when we are trying to look at the VM flow portion is - although Network Insight does have options to integrate a few physical switches into it - we can't really get an end-to-end flow of the network. We might be using a few switches that are not supported by Network Insight. That is where they can improve, in the support for more physical switches and network devices."
"The compatibility with each and every component of the infrastructure is the main thing that I am looking for. I would like them to make sure that it's compatible with different kinds of storage systems, etc. I have seen the compatibility list. I feel it can be more compatible than it is right now."
"The GUI could be more intuitive. Also, we'd like streaming telemetry. Zabbix might have this feature, but I haven't seen it yet. It took us a long time to get started because the documentation isn't very descriptive. We had to go through various sources like YouTube and forums to get this solution working."
"The documentation gets a bit messy between versions and is not too detailed, which is a bit painful for first-timers, especially when they run into issues."
"The performance reporting could be improved."
"My company wanted to do an exercise command to access IT from Cameroon. They wanted to access an FSS to a second host with second equipment that was on another coast but it is not possible on Zabbix to do it. They want to directly access from the front-end of Zabbix to access a prompt in Zabbix to an access terminal. In the front-end, there is no way to do that. That would be an important improvement."
"Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way. It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using. The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features."
"Documentation terminology could be improved."
"There's a small module of APM, however, it is not an enhanced version. People usually ask for a full-fledged APM solution."
"To improve Zabbix, adding more features to support the monitoring of modern workloads like containers would be beneficial."
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