We performed a comparison between BMC TrueSight Operations Management, Moogsoft, and SolarWinds NPM based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"I like the event management part."
"It is a very stable product."
"It is very helpful to be able to apply rule-based routing to alerts."
"It is a scalable solution."
"The most valuable features of the solution are alert management, alert generation, and event management."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"The solution has a very good business event manager tool."
"I like the prediction features."
"Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing."
"The Event Management feature is quite valuable."
"Moogsoft's most valuable features are event management, correlation, and observability."
"The solution is extremely helpful with correlating IP failures and it has a very good sort of flow chart of IP systems. For example, if you see a failure in system A, you can track it down to the system causing the issue. This is a very handy feature."
"The AI component allows you to check previous cases and diagnose problems easily."
"The product currently seems to be a few steps ahead of the competition."
"There are AI features in Moogsoft. Moogsoft has one wonderful feature that allows you to convert multiple alarms into situations. Generally, all other MoM tools get the alarms, and then convert it into an incident directly. There is one extra layer they have added before converting any alarm into an incident. Suppose there are multiple alarms that are somehow all related to a single source of issue. It converts all the alarms into a single situation, which then gets converted into an incident."
"The solution is extremely stable. We haven't had any issues in that regard. We haven't had issues with bugs, glitches, or crashes."
"We can proactively fix historical issues, so we won't face those problems in future."
"The solution is stable and reliable."
"You can monitor performance counters effortlessly."
"There are a lot of options for customization of the dashboard, alerts, and reports."
"The biggest thing for me is that it provided enough information for me to monitor. It alerts and provides you with the information you need."
"The initial setup was straightforward. We deployed the solution from new and completed the upgrades."
"The SolarWinds NPM framework, upon which most of their flagship products are built, empowers a wide variety of admins and users to quickly find value in their installed products."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"BMC TrueSight Operations Management could improve the reporting."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"Deployment requires lots of resources (servers). It has too many consoles."
"The UI for the end users could be improved and more flexible than it is now."
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"They should consider including Chatbot."
"The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence."
"The documentation and flexibility for generic integration could be improved."
"It is taking a long time to set it up and could do more to roll out quickly."
"They are very much dependent on open-source technologies like RabbitMQ message bus. They are using open-source databases, Apache Tomcat, NGINX. If we face any issues with Apache Tomcat or the RabbitMQ message bus, then we do not get support from them. We have to troubleshoot it ourselves."
"I would like to see more integrations. It is rather difficult to install the enterprise systems with the agents."
"I would like to see how Moogsoft integrates with the multi-cloud and brings out a single pane of glass, to see everything on one screen."
"Some additional API interfacing would be great to enable getting the data out of AIOps programmatically."
"The solution does not offer much customization so is somewhat inflexible."
"It is not that stable. As a Windows software, I have seen issues with SolarWinds. The performance is slow."
"They need to work on their automation and automatically discover devices. They are not very good at automatically discovering devices."
"The aesthetic widgets should be dynamic widgets, so the customization can be even more customizable."
"My team has had a lot of issues with support."
"The tool can only monitor up to 1000 instances in a single SolarWinds console. Customers may have over 1000 instances. Hence, it needs to support a minimum of 1500 instances. It should also improve support."
"Technical support and releases are not particularly reliable."
"There should be a little bit more integration in some of the other tooling and utilizing the APIs of devices or tools could be a little bit better."
More BMC TrueSight Operations Management Pricing and Cost Advice →