We performed a comparison between BMC TrueSight Operations Management, Dynatrace, and Instana Dynamic APM based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"It is a scalable solution."
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"The initial setup is easy."
"For stability, our customers have no complaints."
"The dashboard customization based on the performance metric requirement is one of the most exciting features."
"It has helped us by reducing the number of incidents that we have had in the past."
"Provides more visibility into applications."
"Smartscape display for ease of visibility, pinpointing a exact problem, and providing necessary details for fixing and even improving on."
"Quick availability of multiple aspects of performance from infrastructure to application layers."
"We know exactly which line, which method, and which program needs fixing, so we directly go to the right developer and the guy comes in fixes it."
"Visually, it's very good. It provides everything needed for dynamic detection, which is very useful."
"Sometimes it's able to provide a proper RCA on its own. It's able to correlate different events that occurred and that becomes like an RCA in itself."
"The platform’s most valuable feature is the ability to monitor the performance of containers for request and response analysis."
"The detailing of our application behavior and user experience is most valuable. In case there is an issue, we typically use Instana to figure it out. We can drill down to the application and figure out what's going on and where the issue is."
"The overall capabilities are the most valuable."
"The most valuable feature of Instana Dynamic APM is auto-instrumentation."
"Its GUI is really good and it easy to understand for non-technical users."
"With auto-discovery, we didn't need to consider much. We just installed the agent on the host and it was able to detect everything from the host level up to the service level, for whatever stack was installed, and that includes containers and dockers."
"The product must provide more AI capabilities."
"The solution is a little obsolete."
"BMC TrueSight Operations Management could improve the reporting."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"Our environment is very complicated anyway, so the initial setup was a bit of a struggle, but only because we have so many applications and JVMs that we have been working on for long time."
"SSO options are missing."
"We are still struggling a bit with finding an answer quickly."
"DevOps plugin monitoring tools need improvement."
"Adding people to alerts has not been very intuitive. That's really my only negative feedback."
"Configuring nodes and agents should be more like plug and play."
"We would also like to see all the good data in a single view across multiple tools, so that access to integration is critical."
"The dashboarding process and creating measures and metrics, it needs to be made a little bit easier and more simplified. "
"We'd always like to see additional functionalities."
"We should be able to go back to scenarios during or before the issue. There should be something like a history playback. Such a feature or functionality would be good."
"Many managers, as well as our customers, used to ask for reports, such as "top X number of queries that are slow," or "top pages that have the highest number of issues." This is something that can be improved by Instana. Currently, they don't have that kind of reporting available out-of-the-box."
"Maybe log monitoring could be better."
"The configuration of Instana Dynamic APM needs improvement because it requires quite a bit of work."
"They could improve the product’s dashboards and provide more dashboard options."
"The integration could be improved with more plugins or open API."
"The solution's monitoring is pretty weak and should be improved."
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