We performed a comparison between BMC Remedy and Kaseya VSA based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The incident management console is available out of the box."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"It includes features for automation, such as smart reporting capabilities."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"The service management features are beneficial – very good."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"The most valuable part of this solution is the security features that it offers."
"This solution is our RMM tool and we love the deployment features."
"The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."
"The remote support is the most valuable aspect of the solution."
"Kaseya VSA's best features are auditing and reporting."
"The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"We can schedule the patching of the endpoints."
"The desktop technicians face some challenges with the solution."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"The initial setup of BMC Remedy Asset Management was complex."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"The solution must be flexible."
"Continuous improvement is recommended."
"The audit and KNM tools could improve."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"Sometimes, the product misinterprets the functionality of a machine."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."
"It's very difficult to update the third-party software on every device."
"I would like to see improved virtual infrastructure management."
BMC Remedy is ranked 5th in IT Asset Management with 20 reviews while Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews. BMC Remedy is rated 8.2, while Kaseya VSA is rated 7.6. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and VMware Service Manager, whereas Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management.
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