We performed a comparison between BMC Remedy and VMware Service Manager based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It includes features for automation, such as smart reporting capabilities."
"It's a scalable product."
"The incident management console is available out of the box."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"It has a good peer sharing module."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"All of the features are very suitable for us. It is also a stable solution."
"It provides us with improved maintenance cycles."
"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
"Could be more user friendly for admins to manage."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"Continuous improvement is recommended."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"The initial setup of BMC Remedy Asset Management was complex."
"The desktop technicians face some challenges with the solution."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
"Not a ten because the price is high."
"It needs to improve user roles and access rights."
Earn 20 points
BMC Remedy is ranked 5th in IT Asset Management with 19 reviews while VMware Service Manager is ranked 23rd in IT Asset Management. BMC Remedy is rated 8.2, while VMware Service Manager is rated 7.2. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and Device42, whereas VMware Service Manager is most compared with ServiceNow.
See our list of best IT Asset Management vendors and best License Management vendors.
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