Telecommunication Team Leader at BIK
Real User
Top 20
A familiar, stable, and scalable solution with all required functions
Pros and Cons
  • "I know this solution for many years. I know the GUI and commands, and they are useful for me. I have all the functions that I want."
  • "Cisco can improve its stability for the BGP protocol. It is not stable while recalculating the BGP table. Its price should also be improved. It is very expensive."

What is our primary use case?

We use it for data centers and for connecting computers in a local network.

What is most valuable?

I know this solution for many years. I know the GUI and commands, and they are useful for me. I have all the functions that I want.

What needs improvement?

Cisco can improve its stability for the BGP protocol. It is not stable while recalculating the BGP table.

Its price should also be improved. It is very expensive.

For how long have I used the solution?

I have been using Cisco Ethernet Switches for 20 years.

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What do I think about the stability of the solution?

It is stable in most cases. It is not stable while recalculating the BGP table.

What do I think about the scalability of the solution?

It is scalable. I don't have any problem with its scalability.

We have 500 people in my company. They don't directly work on these devices. I configure these devices, and they connect through these devices.

How are customer service and support?

I have a good opinion about Cisco support. I get local support from a company in Poland. If they are not able to resolve my problem, they send it to Cisco, and then Cisco resolves my problem. I don't have direct contact with Cisco support.

How was the initial setup?

The initial setup is easy for me.

What's my experience with pricing, setup cost, and licensing?

Its price is very high, but it is a good device. Cisco must work on its price. Other solutions provide a better price for similar functionalities.

What other advice do I have?

I would recommend this solution. It is a very good solution.

I would rate Cisco Ethernet Switches a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Partner / Owner at Bimel Elektronik Mamuller Paz. Ltd.
Real User
Complete functionality with outstanding support
Pros and Cons
  • "The most valuable feature is the complete functionality, but the most important thing is support."
  • "Pricing could be lower."

What is our primary use case?

The primary use case of this solution is for connectivity of local network LAN switching.

The deployment model is on-premises.

What is most valuable?

The most valuable feature is the complete functionality, but the most important thing is support.

What needs improvement?

Pricing could be lower.

It is difficult to look for additional features to be added because there a lot of different switches, different models, and usually each model is designed according to the number of ports. It's a satisfactory unit within the usage area for that model.

For how long have I used the solution?

I have been using this solution for twenty-five years.

What do I think about the stability of the solution?

Cisco solutions are usually very, very stable.

What do I think about the scalability of the solution?

This solution is scalable.

It depends on the customer, regarding the number of users. Recently we were awarded a contract for the Turkish military, and there will be several thousand people who will be using it.

How are customer service and technical support?

Support is the most important. If something goes wrong then Cisco's support is outstanding.

Which solution did I use previously and why did I switch?

I initially started with Cisco, only afterward, I started using a different solution.

How was the initial setup?

The initial setup is straightforward.

The deployment time varies on the specific project. For example, if the project requires fewer switches it can take thirty minutes, while other projects could require one hundred and fifty switches that would take a week or ten days. 

We require four to five engineers for deployment and maintenance.

What other advice do I have?

Cisco knows what they are doing and their support is great.

I would highly recommend this solution.

I would rate this solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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April 2024
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Network & System Security Consultant at Zakat House
Real User
User friendly solution with good stability
Pros and Cons
  • "In terms of most valuable feature, I would say the user interface."
  • "When you contact support, they don't give you the expert at first, they give you the beginner. Only after going around in a circle do they give you experts. Why don't they just give the expert from the beginning?"

How has it helped my organization?

Cisco is our backbone. This includes switches, main office, links - all Cisco. For the one between branches, we have Riverbed to speed it up. For internet analytics, we have Palo Alto, Fortinet Security. For application delivery, Citrix. Database, Microsoft SQL, and Oracle. We also have business tools and developer bots with Oracle. That is a lot of products!

What is most valuable?

We keep Cisco for normal switches for corrective flows and the data center. But they are not so good with the firewall so we use Palo Alto and FortiGate. 

In terms of the most valuable feature, I would say the user interface. We also have Citrix XenApp for the remote service. And Exchange and other Microsoft solutions.

We have other software for software control, for users and help desk. For security, we have RSA Netwitness and Netwitness Security Analytics,

What needs improvement?

We are only using Cisco for switches and for the IP telephony call center. 

It needs to be manageable, easy, and fast with Windows and other GUIs. They must improve their interface and stability.

For how long have I used the solution?

We have been using Cisco Ethernet Switches since 1997.

What do I think about the stability of the solution?

Yes, it is stable. That's why we've stuck with it. It's very stable.

The IT department is more than 55 people. But the server team has three teams of four people. The security team, four people. Database team, five people. We have one supervisor, the head of the team, and two or three under him for his team. I am the head of the security team and the infrastructure team, for servers, switches, and security. So I can tell you that it takes five to seven people to handle Cisco and the security.

What do I think about the scalability of the solution?

In terms of scalability, it is scalable. With Cisco we have built-in stacks and stackable switches. And it has a stackable fiber from the main office to the Catalyst and the Nexus switch.

How are customer service and technical support?

The problem with customer support is that they give you beginners. We need the experts after the first, second, or third call. Only after a week do you get the expert after you explain and complain about it.

What about the implementation team?

We are the Qatar government authority. So with Cisco, we are dealing with all types of gateways. Cisco is in Kuwait. Many times when we are building something with Cisco we design the infrastructure, everything. Then we go to the Cisco dealers. Because this is our strategy, we work with Cisco directly. With the firewall, I work with Palo Alto or FortiGate or any other brand. Who will give good support, good installation? The solution for installation will be provided and approved by the center itself. That is our strategy. We are happy with this. Before we develop a solution, we sit down directly with the vendor.

Our IP telephony is all Cisco. I would consider another data component.

What other advice do I have?

Cisco is very good and stable. But the problem is that it is costly. It's a very good service but it would be costly for small companies. They should go for lower-end, cheaper switches. Because we are the government, we are stuck with Cisco. But the small and medium-sized businesses must go lower, such as with Huawei or another brand.

On a scale of one to ten, I would rate Cisco Ethernet Switches a nine.

The main problem is the support in the Middle East. This is a problem for all products, not just Cisco. When you contact support, they don't give you the expert at first, they give you the beginner. Only after going around in a circle do they give you experts. Why don't they just give the expert from the beginning?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
CIO with 501-1,000 employees
Real User
Leaderboard
Business decisions made today, now become key strategic advantages and capabilities of tomorrow.

What is most valuable?

Flexibility

How has it helped my organization?

We standardized on an common command line interface

What needs improvement?

When Cisco products integrate with a third party module it not easy to renew support on the third party modules software. On hardware replacement the serial numbers don't get added to the support contract and feature codes have to be reinstalled.

For how long have I used the solution?

10 Years

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service: Very GoodTechnical Support: Very Good

Which solution did I use previously and why did I switch?

Yes, because of cost. Then the replacements were not reliable enough.

How was the initial setup?

Complex setup. Mostly because of Data,VoIP and Video QOS.

What about the implementation team?

Both. The vendor was very good.

What's my experience with pricing, setup cost, and licensing?

The cost on the entire infrastructure was 1.2 mil. The OPEX is 95k

Which other solutions did I evaluate?

Yes, tried HP, Dell, 3Com

What other advice do I have?

The network system will need the capacity for future expansion. To go beyond Enterprise Integration, by creating a new infrastructure. Business decisions made today, now become key strategic advantages and capabilities of tomorrow.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
General Manager at a import and exporter with 1,001-5,000 employees
Real User
Helpful support, reliable, and good feature set
Pros and Cons
  • "One of the most valuable aspects of Cisco Ethernet Switches is many engineers can work on the equipment. You can find qualified engineers that can configure Cisco equipment more than any other networking equipment."

    What is our primary use case?

     Cisco Ethernet Switches are used for directing network traffic.

    What is most valuable?

    One of the most valuable aspects of Cisco Ethernet Switches is many engineers can work on the equipment. You can find qualified engineers that can configure Cisco equipment more than any other networking equipment.

    The ease of use and features sets are very good in Cisco Ethernet Switches.

    For how long have I used the solution?

    I have been using Cisco Ethernet Switches for approximately 20 years.

    What do I think about the stability of the solution?

    The stability of Cisco Ethernet Switches is very good.

    How are customer service and support?

    The support from Cisco is great. We have trained engineers working and when we need to speak to the technical support of Cisco, it is only because we see there are some errors in the software that we cannot solve ourselves. 

    I would rate the support from Cisco Ethernet Switches a four out of five.

    How was the initial setup?

    The implementation of Cisco Ethernet Switches is a straightforward process.  We're a partner for Cisco via the machine-building program, we integrate ourselves together with those solutions.

    I would rate the implementation process of Cisco Ethernet Switches a four out of five.

    What's my experience with pricing, setup cost, and licensing?

    They have changed over the years and now you need to purchase a three-year obligatory license and then after three years, you are free to use it or not. The model is a bit difficult for customers. This is why we have been shifting away from Cisco equipment.

    The price of hardware replacements can be expensive.

    I would rate the price of Cisco Ethernet Switches a two out of five.

    Which other solutions did I evaluate?

    When we compare Cisco Ethernet Switches to other solutions it comes down to what you need to purchase besides the hardware. Cisco Ethernet Switches' main issue is not with the hardware, but with the software and support that might not be needed.

    What other advice do I have?

    My advice to others looking to purchases Cisco Ethernet Switches is you pay perhaps a little bit more on the equipment, but there are available engineers to help with the programming, set up, and implementation of the switches. This makes it worthwhile to choose Cisco. If you perhaps have cheap equipment, but if you don't have the people that know how to configure it, do troubleshooting, or analysis, you cannot move forward. 

    The equipment might be more expensive, but when you take total ownership of the configuration, maintenance, and analysis, then it's a large benefit. Sometimes customers see only the first cost of the switches and don't look any further. This is a weak point of Cisco.

    I rate Cisco Ethernet Switches an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Consultant - Smart Buildings at a tech services company with 201-500 employees
    Reseller
    High reliability and super stable for a wide range of use cases
    Pros and Cons
    • "The features that I have found most valuable are the core reliability and the switching group. All the features are very generic switching features with high reliability. That is the main key point I can highlight."
    • "An improvement would be to change their market intention. Almost all the Cisco switches are now coming with a license called DNA. D for Delta, N for number and A for apple. That feature is required, he must purchase it and it is a mandatory thing that has been introduced. This is not matching with the Asian market."

    What is our primary use case?

    The use cases that we have delivered to our customers include for hotel enterprises, government organizations, even military locations. This includes access switches and also distribution switches - perhaps for some organizations in call and data centers, as well.

    What is most valuable?

    The features that I have found most valuable are the core reliability and the switching group. All the features are very generic switching features with high reliability. That is the main key point I can highlight.

    What needs improvement?

    Feature-wise, almost all the features are there, but an improvement would be to change their market intention. Almost all the Cisco switches are now coming with a license called DNA. D for Delta, N for number and A for apple. That feature is required, he must purchase it and it is a mandatory thing that has been introduced. This is not matching with the Asian market, because let's say you are purchasing a vehicle and you don't want to have a reverse camera, right? But if the manufacturer is forced, fully telling you that you definitely should buy it, this is not fair in that way. DNA licenses, in most cases, are not required, but it should be told to the customers and added to the quotation, because we cannot remove it. This is not matching or suitable for the Asian market. It is not a requirement of the customer and it is forcefully added by the vendor. It's just a license, which you have to purchase for one year or three years, and it will never be used in some cases. In some cases, some specific customers may require that there should be the option to add it. But if it is not required by the customer, it should be optional.

    In terms of what I would like to see in the next release, it would be good if they could introduce a switch which can work on cloud and on a local deployment. Maybe the same switch will work. Because some switches are only working alone with local deployments, and some switches are working with cloud based environments. So if the same switch could work on both cloud and from its node, that will be great.

    For how long have I used the solution?

    I have been using Cisco Ethernet Switches for probably six to seven years.

    I'm an integrator. We are using the latest version. I'm doing the designing and selling. I'm selling the latest version of these switches.

    What do I think about the stability of the solution?

    Cisco Ethernet Switches have the best stability.

    What do I think about the scalability of the solution?

    Scalability in the sense varies with switching. Some switches are fixed, which we cannot expand with the design, but some switches are those you can expand. It's basically the design. So scalability is good.

    How are customer service and support?

    They have great, great technical support from 100 miles to 200 miles.

    How was the initial setup?

    Initial setup is straightforward to complete. It is very user friendly for the engineer to configure the deploy.

    Implementation time depends, but in general, if it is a basic pre-plan implementation, it'll take only a few hours to configure and complete the installation. Maybe one or two hours, also we can complete it if it is a pre-plan, simple deployment. If it is a complex kind of networking fast structure, it'll depend on the solution and the configuration.

    It also depends on the solution. If it is one switch, just one one engineer can deploy it. If it is two switches, also one engineer can, but if it is a complex network, it depends on how many switches and how complex it is. Basically, for switch one you can put only one engineer and that also can be done using a technician level person and by remote logging or you can manage it with over the phone instruction.

    What other advice do I have?

    Cisco is the leader of networking and I would recommend it for anyone.

    On a scale of one to ten, I would give Cisco Ethernet Switches a 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Paul Ojil - PeerSpot reviewer
    Director at Blue Neuron Limited
    Real User
    The greatest advantage is reliability
    Pros and Cons
    • "The greatest advantage of Cisco switches is their reliability. For example, we bought some 500 series switches back in 2002 or 2003, and they ran 24/7. I never had an issue for seven years."
    • "You have to be Cisco-certified to work on Cisco products, so we can't get into Cisco to do even basic configurations."

    What is most valuable?

    Product counterfeiting is a big problem in the Kenyan market. Many people trust Cisco because you won't find a fake Cisco product, at least not in this use case.

    What needs improvement?

    You have to be Cisco-certified to work on Cisco products, so we can't get into Cisco to do even basic configurations. I may be speaking from ignorance, but in my experience, Cisco products lack a GUI. You can barely get around the basic system, so the interface is something I would improve. The overview and configuration are good for security purposes, but it's bad if you want your products to be the product of choice of the average user. Cisco should do work on making its switches less cryptic.

    For how long have I used the solution?

    We've been using Cisco Ethernet Switches since 2000. We recommend Linksys for customers who can't afford Cisco, but Cisco has always been our dominant product. 

    What do I think about the stability of the solution?

    The greatest advantage of Cisco switches is their reliability. For example, we bought some 500 series switches back in 2002 or 2003, and they ran 24/7. I never had an issue for seven years. 

    What do I think about the scalability of the solution?

    I think Cisco Ethernet Switches are quite scalable, with lots of options. It's not an issue at all for anyone to expand. 

    How are customer service and support?

    You can get professional support in this market. We have quite a lot of guys working with Cisco in Kenya, so it's not too hard to get a Cisco specialist to configure your network for you. It's not hard to get a Cisco-certified professional in the market. They might not be cheap, but they're there. 

    How was the initial setup?

    Setting up a Cisco switch isn't hard. You take it out of the box, switch it on, mount it, and connect it. Then it's up and running. It's more complicated to do port configurations, customization, or anything fancy. 

    What's my experience with pricing, setup cost, and licensing?

    Cisco is quite expensive. In our market, a lot of customers are forced to go with something else because they cannot afford a brand-new Cisco even though they know a Cisco switch will be more reliable. They'll for a Linksys switches because that is what they can afford. It's mainly an issue for medium-sized businesses. Pricing is negotiable and if you are a large enterprise, you're less worried about the price.

    What other advice do I have?

    I rate Cisco Ethernet switches eight out of 10. I would give them a higher rating, but they need to be more sensible on their pricing. They may want to maintain that high price because their products are higher quality. At the same time, other vendors are coming in and filling this space at the bottom of the pyramid. They might end up being a niche market product for people who know or prefer Cisco. I don't think this was their original strategy. I'm sure their original plan was to corner the market on switches for anyone who needs one. The advice I would give to potential Cisco customers is to make sure you know exactly what you want, so you get value for the money. Think about the scalability of your business and your requirements. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    ICT Manager/Systems Administrator at a university with 201-500 employees
    Real User
    Easy to setup and easy to use with good stability
    Pros and Cons
    • "The installation is very straightforward."
    • "Cisco could definitely work on delivering improved pricing to its customers."

    What is most valuable?

    We find that, mainly, stability is the solution's most valuable aspect. We normally don't have problems with the Cisco Switches. 

    The ease of use is also great. It's very easy to work with and navigate.

    The installation is very straightforward. You can likely handle it in-house.

    The scalability is very good.

    We've used technical support in the past and they've been very helpful.

    What needs improvement?

    Pricing is always an issue when you compare Cisco to other vendors. Cisco could definitely work on delivering improved pricing to its customers.

    For how long have I used the solution?

    I've been using the solution for about ten years now. It's been about a decade. We've used it for a while.

    What do I think about the stability of the solution?

    The stability is great. Cisco is very reliable and the performance is good. There are no bugs or glitches and it doesn't crash or freeze.

    What do I think about the scalability of the solution?

    The solution scales well. If a company needs to expand it, it can do so with ease.

    We have about 1,300 users on the product currently.

    How are customer service and technical support?

    You can raise a ticket via the solution's technical support. I have done that before. I've found them to be very good. They are helpful and responsive in general.

    Which solution did I use previously and why did I switch?

    I've worked with other networking equipment such as Aruba, Ruckus, Huawei, and even MikroTik.

    How was the initial setup?

    We have found the initial setup to be very easy and very straightforward. It's not too complex or overly difficult. A company shouldn't have any issues handling the process. Its implementation is quick as well. It is just a couple of minutes for the initial configuration of the circuit.

    We have a team of four that can handle any deployment or maintenance tasks. They are mainly systems admins and engineers.

    What about the implementation team?

    I handled the implementation myself. I didn't need the assistance of an integrator or consultant at all.

    What's my experience with pricing, setup cost, and licensing?

    The product is not cheap. It's quite expensive when you look at it as compared to other options on the market.

    You have to pay for smart account licensing when you use this product.

    What other advice do I have?

    We're customers and end-users. I personally do not have a business relationship with Cisco.

    Currently, I'm running an iteration of Cisco IOS 15.0 on 2960 Switches.

    In general, we've been quite happy with the solution and I'd rate it at a nine out of ten overall.

    I'd recommend the solution to other users. It's a very good product, however, sometimes, it can be expensive.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
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