Generally, we use the product just to switch traffic.
Network Engineer at a educational organization with 1,001-5,000 employees
Stable with good technical support and the capability to scale
Pros and Cons
- "Tech support has always been good."
- "They can make the licensing model a little easier."
What is our primary use case?
How has it helped my organization?
They just work. Their reliability has been great for our organization.
What is most valuable?
We just need them to run. There's not any feature that we sought out and we bought them. We bought them due to the fact that we needed switching capabilities and Cisco is pretty reliable.
The solution can scale.
Technical support is helpful and responsive.
What needs improvement?
They can make the licensing model a little easier. I know they've made some recent changes, it's a little confusing. It's more complicated than it once was.
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Cisco Ethernet Switches
January 2026
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For how long have I used the solution?
I've been using Cisco switches for 20 years. It's been a very long time.
What do I think about the stability of the solution?
The solution is quite stable. It's reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
They're doing the job fine. We have upgraded them when we needed to. We can scale as necessary.
I can't speak to how many users are currently on our switches.
How are customer service and support?
Tech support has always been good. They are helpful and responsive. I'm quite satisfied with their level of service.
Which solution did I use previously and why did I switch?
We also use Aruba switches and Dell PowerConnect.
How was the initial setup?
The implementation process has a moderate level of difficulty. It's not straightforward or complex; it's somewhere in the middle. Sometimes they change the iOS around, and that lends itself to a bit of complexity. You have to work on updating items.
There were a couple of versions early on where we buy a different model switch and the operating system was different, with different commands and stuff.
We didn't really have a specific implementation strategy.
Initially, some of the switches took about an hour to implement.
I take care of the maintenance aspects of the product. You don't need a lot of people to do it.
What about the implementation team?
Occasionally, we've gotten outside help when we've needed it, however, most of the time I take care of that myself.
When we have gotten outside help, the experience has always been positive.
What was our ROI?
I haven't specifically witnessed any ROI while using this solution.
What's my experience with pricing, setup cost, and licensing?
The licensing model is difficult to understand.
We get the SMARTnet and one of the switches has that Cisco ONE licensing. It's probably running about $12,000 a year right now. There aren't any add-on costs on top of that that I am aware of.
What other advice do I have?
We're just customers and end-users.
We've had several versions over the years, mostly Catalyst switches.
It's just a really solid product. I'd give the product a rating of eight out of ten as they are really good switches.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
sTAM at a computer software company with 10,001+ employees
Reliable with good customer support and global distribution
Pros and Cons
- "The product offers very good customer support. It's likely the best in the industry."
- "The solution really should offer better pricing. It would help them stay competitive."
What is our primary use case?
We primarily use the solution in our data center or campus connectivity. We're using bridges to connect end-user devices and terminals.
What is most valuable?
The solution comes from a solid company that always offers good quality products. It's a real market leader in this area and can provide end-to-end solutions.
The initial setup is straightforward. It's not too hard.
The product offers very good customer support. It's likely the best in the industry.
There is very good distribution around the globe.
The products are very reliable.
A single switch is very easy to manage.
What needs improvement?
Cisco doesn't do everything 100% perfect. There are competitors that have developed simpler and cheaper options, for example. The solution really should offer better pricing. It would help them stay competitive.
The product is a bit difficult to manage as there's a different management system now.
The network management system could be improved.
For how long have I used the solution?
I've worked with the solution for 25 years now. I've used it for decades. I have a wealth of experience with this product.
What do I think about the stability of the solution?
The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. The performance is good.
What do I think about the scalability of the solution?
The product scales quite well. It works for any size organization. A company can also expand it out if they need to.
We have around 2,500 customers and half of them use Cisco.
How are customer service and technical support?
Technical support is excellent. It's the best in the industry.
Which solution did I use previously and why did I switch?
As an implementor, I've worked with a variety of solutions, including Aruba, Mellanox, Juniper, Ruckus, and more. I've worked with most of the vendors in the industry.
How was the initial setup?
The initial setup is not overly complex. It's pretty straightforward.
The deployment depends. It can take from a couple of minutes to a couple of months. It depends on the project and it depends on the size of the network.
How many people you need for the deployment depends on the size of the job. Some companies have their own on-site engineers.
What's my experience with pricing, setup cost, and licensing?
The solution does not come cheap. It's quite pricey.
You do need a license in order to use the solution.
What other advice do I have?
I work with the latest version of the solution. I'm an implementor and my company is a Cisco Gold partner.
I would recommend the solution to others. I would rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
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Cisco Ethernet Switches
January 2026
Learn what your peers think about Cisco Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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Enterprise and Security Manager at a university with 1,001-5,000 employees
Impressive after-sales support, stable, and scales well as our needs evolve
Pros and Cons
- "I like their after-sales support more than anything because it's very good."
What is our primary use case?
Our datacenter is built using Cisco switches. We use Cisco products for wireless access, routing, and switching.
How has it helped my organization?
Cisco switches have helped our organization through good connectivity speeds and stability. In particular, it has improved our wireless capabilities.
What is most valuable?
The most valuable feature is the after-sales support. I like their after-sales support more than anything because it's very good.
The sales experience was good because we deal with Cisco directly and then buy through the partners. It means that we developed a close relationship with Cisco in the process.
Cisco has been adding things on top of their devices, like DNA, which makes managing them very easy.
What needs improvement?
For people who are new, the interface can be confusing. For me, however, I don't think that there's anything that can be simplified because I'm used to the command line and the old way of working with Cisco switches. I find them simple.
For how long have I used the solution?
We have been using Cisco Ethernet Switches for between 15 and 16 years, since 2004.
What do I think about the stability of the solution?
This is a very stable product that we have barely had issues with.
What do I think about the scalability of the solution?
This is a very scalable solution. When we started, we didn't have enough switches and other equipment. One of the beauties is that when we add new technologies or buy new switches, it scales.
We are in a university setting and there are new students every year, so we always have to connect more people to our network. It is definitely scalable and we plan to increase our usage in the future.
How are customer service and technical support?
The technical support is very good.
Which solution did I use previously and why did I switch?
I have worked with products from Juniper, HP, and many other vendors that have switching products. Cisco is the best, not necessarily the team, but the after-sale support.
In some places I have been, they were using other brands. Based on their experience after I introduced them to Cisco, they stuck with it because of the support.
How was the initial setup?
I completed the Cisco training in 2008 and from there, the initial setup was simple.
What's my experience with pricing, setup cost, and licensing?
Cisco products are not cheap, which is something that can be improved.
What other advice do I have?
There used to be a problem with programmability, but with the release of the new switches, I don't think that there's anything that needs to be added.
I would recommend them any day.
My advice for anybody who is considering this type of product is that when you buy a Cisco device, you don't just buy the device but the whole organization. Cisco will get people to assist you when you've got an issue, and they will make sure that you get that support. They have the best after-sales support that I have ever worked with.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Information Technology Manager at a maritime company with 201-500 employees
Good performance and easy to maintain
Pros and Cons
- "What I like the most is the performance and the latency that Cisco provides."
- "The GUI is not that easy."
What is our primary use case?
We are using Cisco Switches in a data center for access at the core level and the access level as well.
What is most valuable?
What I like the most is the performance and the latency that Cisco provides.
Once you have the Cisco box, you can put it in its place, switch it on and you can forget that it is there.
What needs improvement?
The GUI is not that easy. They need to work on the CLI, and to do that you have to have technical resources in-house if you want to do it yourself.
For how long have I used the solution?
I have been using Cisco Ethernet Switches for approximately two years with this company. I have been using Cisco for two years, but in my entire career, I have been using Cisco for 15 years.
What do I think about the stability of the solution?
It's a stable solution. There are no issues with stability.
What do I think about the scalability of the solution?
There are no limitations to scalability. It depends on what you choose. Once you choose the product you want then collaborate with getting that box which is important.
You need to know what your plan is two years in advance, and how you want to upgrade it. You will need to select the box as it is.
If you make your own selection, there may be an issue. Cisco provides many scalable options.
How are customer service and technical support?
It has never been a case of getting support from Cisco directly. I have purchased Cisco from my vendor and receive 100% support. I have no issues with support in my city. From whatever vendor I purchase from, I get full support.
How was the initial setup?
The initial setup is not too complex, but you will need to have technical resources if you want to configure it properly.
They are plug and play. You can just plug and start working with it, but in order to use the full features or basic features, you need some kind of technical expertise.
In Cisco, the GUI interface is not that easy.
If you are not a technical person, you can install it, but you can't use it to its full potential. You will be working with a simple switch and for what you are paying, you won't be getting anything out of it, as it won't be configured properly.
What's my experience with pricing, setup cost, and licensing?
The price could be reduced. Cisco is costly.
Price is a major concern with Cisco. Companies tend to move away from Cisco because the price is on the higher side. In addition to the fees being high, you pay for support which is also on the higher side.
Many companies tend to go with other options because of pricing.
Which other solutions did I evaluate?
We did a comparison between Cisco and Ruckus because we were looking at changing our wireless system.
We use Cisco, but have not used Ruckus before and wanted to evaluate which was better.
The PoC that was completed showed that Ruckus was more successful and useful than Cisco. Also, the cost of Cisco is much higher than Ruckus is.
When comparing cost, the ROI, and the cost of support, Cisco is way above Ruckus. We have decided that we will be changing to Ruckus.
What other advice do I have?
I would 100% recommend Cisco Switches to others who are interested in using them.
Being an IT head, and running a data center, my top priority is to have zero down-time.
Once you have Cisco, your mind is at ease, there will be no issues.
If my rating is based on technical and functionality then I would rate this solution a ten out of ten. If you include the cost and the support then I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a construction company with 10,001+ employees
Stable infrastructure components that scale with our needs
Pros and Cons
- "As I am Cisco certified, I like the way that I can program them."
- "Better manageability and ease of use would be an improvement."
What is our primary use case?
We use Cisco Ethernet Switches as part of our network infrastructure at two different sites.
How has it helped my organization?
Cisco switches has helped provide efficient and stable switching in the organization. Once configured and setup right they work fine without any worries and has helped free up resources to concentrate on other tasks.
What is most valuable?
I love the fact that they can be configured to do exactly what you need them to do, which in my opinion is what anyone with Cisco experience would enjoy doing. They can be set up and configured nicely.
What needs improvement?
Ease of configuration for none cisco experts would be an improvement.
Pricing can also do with some improvement to make it more competitive with competitor products with similar functionality.
For how long have I used the solution?
We have been using cisco switches for over ten years.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
Cisco switches are scalable. I manage two large sites and at the first site, we have about 200 people. The second site has about 300 people. We do not have any plan to expand, per se. I do have plans to upgrade the switches and probably redesign the environment for better efficiency.
How are customer service and technical support?
Cisco has a good technical support and I love they way the come in to help when you are doing a research on their site. I have not had any serious need for cisco technical support and so I would not be in the best position to give a conclusive evaluation of this but I must say they do a good job with their certifications so people would need very little of such services. For a few minor challenges I was also able to get answers from the cisco forums. There is a pretty good database online for any conceivable problems one would face with the cisco switches.
Which solution did I use previously and why did I switch?
We did not use a different solution prior to this, although we are going to be buying a few Meraki switches that we will add to our environment. We are going to test them to see how well they work with Cisco.
How was the initial setup?
The initial set was complex. When I came into the project, the features were just put in with no consideration, whatsoever. This meant that I had to start from scratch to design the network, draw up the configurations and setup vlans to easily manage the network.
What about the implementation team?
It was implemented in-house.
What's my experience with pricing, setup cost, and licensing?
The price of the product is on the higher side, I feel you pay for the name of the product as well but it's still manageable for corporate customers. Licensing is simple and straight forward which is something going well for cisco switches.
What other advice do I have?
My advice is that if you are going to be implementing Cisco then you should at least have someone in the organization who is knowledgeable and can manage the features. The alternative is to use Meraki because they are easier to manage.
We have some pretty old switches in our environment and some of them are only 100 megabits. I would like to upgrade them all to at least one-gigabit.
Some of our uplinks are on ethernet, but I want to upgrade them to fiber to improve the performance.
I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head, Technology & Managed Solutions at a tech services company with 51-200 employees
The most stable and reliable switches that perform better than all other solutions out there
Pros and Cons
- "What we love about the Cisco switches is that they are very reliable. You can deploy them and go to sleep, and you can be sure that nothing is going to go wrong. Our initial equipment was installed by a Chinese manufacturer named Fiberhome a couple of years ago. Their switches were called S engines. They worked, but some days, you just wake up, and the switch has popped up. It was a lot of crisis. Therefore, we are in the process of trying to take out all their switches and replace them with Cisco switches. We are getting good results in terms of reliability and even technical support."
- "Cisco switches are good as they are, but it would be a major feature if they have built-in routers. Some of the Microchip switches have routers built in the same device. They have a router switch. For some of the sites, we deploy such switches because the client does not want a separate router and a separate switch. So, we go for a router switch with maybe 24 ports. Some of them are fiber, and some of them are ethernet. It would be a major improvement to what Cisco is already doing. Behind the scenes, a lot of scripting and stuff like this is happening. A lot of workload can be lifted if Cisco had a good GUI. If you look at Microchip switches, they have a good GUI in addition to the CLI."
What is our primary use case?
We are a fiber-optic provider. We have a lot of switches from Cisco and some from Microchip. We have C3750E, which is one of the main Cisco Ethernet switches. All ports of this switch are fiber.
We have a local Cisco partner here who is quite reliable, so we patronize that partner. They do everything on our behalf, especially the licenses.
What is most valuable?
What we love about the Cisco switches is that they are very reliable. You can deploy them and go to sleep, and you can be sure that nothing is going to go wrong. Our initial equipment was installed by a Chinese manufacturer named Fiberhome a couple of years ago. Their switches were called S engines. They worked, but some days, you just wake up, and the switch has popped up. It was a lot of crisis. Therefore, we are in the process of trying to take out all their switches and replace them with Cisco switches. We are getting good results in terms of reliability and even technical support.
What needs improvement?
Cisco switches are good as they are, but it would be a major feature if they have built-in routers. Some of the Microchip switches have routers built in the same device. They have a router switch. For some of the sites, we deploy such switches because the client does not want a separate router and a separate switch. So, we go for a router switch with maybe 24 ports. Some of them are fiber, and some of them are ethernet. It would be a major improvement to what Cisco is already doing.
Behind the scenes, a lot of scripting and stuff like this is happening. A lot of workload can be lifted if Cisco had a good GUI. If you look at Microchip switches, they have a good GUI in addition to the CLI.
For how long have I used the solution?
I have been using Cisco Ethernet Switches for four years.
What do I think about the stability of the solution?
We've been using them for a couple of years now. They have been running from day one after we installed them. Besides general maintenance issues, we never really have to turn them off.
They're very reliable and stable. These are the most stable switches that we have. In a country like ours, Cisco switches are the only devices that have second-hand value. You could go to a second-hand shop and buy a second-hand industrial version, not the small business or domestic version, of the Cisco switch or router. It will still serve you well.
How are customer service and technical support?
We've not really used much of the technical support even though for the new switches, we pay for it. The main benefit is the updates on iOS. We've never really had a situation where something went wrong with it, and we had to get in touch with technical support.
How was the initial setup?
The initial setup is straightforward. I wonder why some of the new Cisco switches still come with anterior port RS232 and why do they still maintain that.
What's my experience with pricing, setup cost, and licensing?
Price is a pain point for us. We've lost a lot of bids, and the reason has been that we majorly quoted Cisco devices. Some of our competitors quoted other devices like Ubiquity or Microchip. Some even quoted this Chinese product TP-Link, and they won the bid over us because we quoted Cisco. Meanwhile, the major reason why we quoted Cisco is reliability and stability from day one. They also last longer. The prices could be worked on so that they become more affordable.
We had to deploy a city-wide WiFi network, and we were working in conjunction with Google. Because of the price, even Google recommended a product called Ruckus, so we used Ruckus over Cisco. Its price and license were the main reasons. You have to pay to renew the license every year. Even though you also renew the licenses for Ruckus, but they are much cheaper than Cisco. So, while I would recommend Cisco any time, the trouble remains with the pricing.
What other advice do I have?
I would highly recommend it, especially for people who are doing wide-scale deployments like campus networks or a city-wide network square.
I would rate Cisco Ethernet Switches a ten out of ten. I don't see any product that performs better. We had a Chinese company coming in to do a bunch of presentations and stuff like that, but at the end of the day, those of us who are at the back doing the configurations understand that it is nothing closer to what Cisco offers.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
ICT Manager at a wholesaler/distributor with 1,001-5,000 employees
Good user interface and security but costs too much
Pros and Cons
- "The quality of service is one of the main reasons we use Cisco in our organization. It's quite high and very reliable. The switches also end up working for a long time, so there's less need to replace them as often as others. We have some switches in our company that has been running since 2006, for example. They are quite old, but they still work."
- "The cost is very prohibitive both for us as well as other organizations. It's very expensive to buy Cisco switches. Among our colleagues, we find that we're not alone in thinking it's too high. Everyone's complaining about this."
What is our primary use case?
We have a few different buildings within our premises, and we typically use the Cisco switches as the core backbone of our LAN. They are connected with fiber. We use them for our network to handle security and connectivity mainly.
Our core business is to sell beverages, so we're not your typical telecom or banking institution that would be a typical Cisco client.
What is most valuable?
The quality of service is one of the main reasons we use Cisco in our organization. It's quite high and very reliable. The switches also end up working for a long time, so there's less need to replace them as often as others. We have some switches in our company that have been running since 2006, for example. They are quite old, but they still work.
The security and the user interface are both good. Mainly, I end up using the command lines, but it's okay for me and the way I work. It's my preference, although it's not ideal for everyone.
There are quite a few features that Cisco offers, but for our business, it's not really necessary. If you are a telecom or a banking institution, you would probably find them to be quite useful.
What needs improvement?
The cost is very prohibitive both for us as well as other organizations. It's very expensive to buy Cisco switches. Among our colleagues, we find that we're not alone in thinking it's too high. Everyone's complaining about this.
We have many switches that we've used sine 2006 and that are on the old OS, but we don't want to switch them out because the cost to do so would be quite high.
The graphical user interface could be a bit better. When we have new employees, we want them to onboard quickly and to be able to understand the switches. Having a better graphical interface would help us do that and help them understand the switches faster. While I prefer command line, many are not good with it or do not prefer that method.
For how long have I used the solution?
We've been using the solution since 2006. It's been more than ten years, so we're quite well versed in the technology.
What do I think about the stability of the solution?
The solution is quite stable. Cisco is a brand that's known for its stability. Our switches have worked for well over 10 years in some cases, without fail.
How are customer service and technical support?
We never really directly deal with Cisco, so I can't speak to how well they are from a customer service perspective.
How was the initial setup?
We moved from a different type of switch originally. We found switching over was quite straightforward and didn't run into any difficulties. However, now our office and our infrastructure are much more complex, so there is a bit of a learning curve. Companies with complex infrastructures will find that there will be complexity in the setup. They'll have to sort through that when they get started.
Originally, when our offices were smaller and more straightforward, deployment didn't take to much time. We handled it over a weekend, from Friday to Sunday or Monday. However, at the time, we weren't yet doing segmentation traffic.
What about the implementation team?
We had a consultant in Belgium who came in over the weekend to help us with the process when we originally set up the switches. Normally we work within our own team and have our own in-house workers that handle the configuration.
What's my experience with pricing, setup cost, and licensing?
I don't handle the licensing aspect of the solution, so I can't speak to the exact pricing. However, I am aware it's one of the more expensive options on the market. The last time I bought a 24-port switch, which was a while ago, I paid about five or six thousand Euros. In this part of the world, that's quite expensive for us.
Which other solutions did I evaluate?
I did compare Cisco to Ubiquiti. I was doing this research for a friend who was trying to open a resort but had limited funding. He didn't want to deal with Cisco as he knew the pricing would be out of his budget, so he asked me to look into another option. He asked that I look at Ubiquiti. For him, Ubiquiti ended up being a good option and was quite affordable. I believe you can also use Ubiquiti at an enterprise level as well.
What other advice do I have?
We mainly work with Cisco ethernet switches at our organization.
Aside from the cost, the Cisco switches are quite stable and easy to use.
If you have the money as an organization, I would highly recommend Cisco.
We are just a customer of Cisco. We don't have a special relationship with the company in any way shape or form.
I would rate the solution 8.5 out of ten. I would rate it higher, but the price is too high, in my opinion. It's quite good for me in terms of the usage I get out of it, but I find that I don't use other features that Cisco offers now.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network consultant at a comms service provider with 51-200 employees
Secure and reliable switches with a straightforward setup process
Pros and Cons
- "Cisco Ethernet Switches are rugged, secure, and scalable. It provides smart devices and reliable switches."
- "There are instances where the commands you are familiar with might change or be replaced with newer syntax."
What is our primary use case?
The use case for Cisco Ethernet switches is foundational networking, which includes packet switching and routing within the organization's network. It facilitates communication between devices and networks, ensuring data packets are appropriately directed to their destinations.
What is most valuable?
Cisco Ethernet Switches are rugged, secure, and scalable. It provides smart devices and reliable switches.
What needs improvement?
There are instances where the commands you are familiar with might change or be replaced with newer syntax. They could provide details to know about the changed processes. Additionally, its pricing needs improvement.
What do I think about the stability of the solution?
It is a stable platform.
How are customer service and support?
We can find references in the product's knowledge base to resolve the technical issues.
How was the initial setup?
The initial setup process is straightforward. It involves understanding the user's configuration requirements. Setting up IP addresses or configuring security features like authentication can be accomplished within three to four minutes. Further, we configure security features like passwords, consoles, and connectivity to help prevent unauthorized access. It requires one technical executive for deployment and maintenance.
What was our ROI?
The product is worth the investment.
What's my experience with pricing, setup cost, and licensing?
The product is expensive. However, it is cost-effective, considering its durability. There is only a need for licensing in case of specific security requirements or advanced configurations where we need to activate certain modules. We need to buy licenses for wireless controllers or VPNs.
What other advice do I have?
I recommend Cisco Ethernet Switches to others and rate it a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: January 2026
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