We primarily use the solution in our data center or campus connectivity. We're using bridges to connect end-user devices and terminals.
sTAM at a computer software company with 10,001+ employees
Reliable with good customer support and global distribution
Pros and Cons
- "The product offers very good customer support. It's likely the best in the industry."
- "The solution really should offer better pricing. It would help them stay competitive."
What is our primary use case?
What is most valuable?
The solution comes from a solid company that always offers good quality products. It's a real market leader in this area and can provide end-to-end solutions.
The initial setup is straightforward. It's not too hard.
The product offers very good customer support. It's likely the best in the industry.
There is very good distribution around the globe.
The products are very reliable.
A single switch is very easy to manage.
What needs improvement?
Cisco doesn't do everything 100% perfect. There are competitors that have developed simpler and cheaper options, for example. The solution really should offer better pricing. It would help them stay competitive.
The product is a bit difficult to manage as there's a different management system now.
The network management system could be improved.
For how long have I used the solution?
I've worked with the solution for 25 years now. I've used it for decades. I have a wealth of experience with this product.
Buyer's Guide
Cisco Ethernet Switches
June 2025

Learn what your peers think about Cisco Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,873 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. The performance is good.
What do I think about the scalability of the solution?
The product scales quite well. It works for any size organization. A company can also expand it out if they need to.
We have around 2,500 customers and half of them use Cisco.
How are customer service and support?
Technical support is excellent. It's the best in the industry.
Which solution did I use previously and why did I switch?
As an implementor, I've worked with a variety of solutions, including Aruba, Mellanox, Juniper, Ruckus, and more. I've worked with most of the vendors in the industry.
How was the initial setup?
The initial setup is not overly complex. It's pretty straightforward.
The deployment depends. It can take from a couple of minutes to a couple of months. It depends on the project and it depends on the size of the network.
How many people you need for the deployment depends on the size of the job. Some companies have their own on-site engineers.
What's my experience with pricing, setup cost, and licensing?
The solution does not come cheap. It's quite pricey.
You do need a license in order to use the solution.
What other advice do I have?
I work with the latest version of the solution. I'm an implementor and my company is a Cisco Gold partner.
I would recommend the solution to others. I would rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator

Enterprise and Security Manager at University of Fort Hare
Impressive after-sales support, stable, and scales well as our needs evolve
Pros and Cons
- "I like their after-sales support more than anything because it's very good."
What is our primary use case?
Our datacenter is built using Cisco switches. We use Cisco products for wireless access, routing, and switching.
How has it helped my organization?
Cisco switches have helped our organization through good connectivity speeds and stability. In particular, it has improved our wireless capabilities.
What is most valuable?
The most valuable feature is the after-sales support. I like their after-sales support more than anything because it's very good.
The sales experience was good because we deal with Cisco directly and then buy through the partners. It means that we developed a close relationship with Cisco in the process.
Cisco has been adding things on top of their devices, like DNA, which makes managing them very easy.
What needs improvement?
For people who are new, the interface can be confusing. For me, however, I don't think that there's anything that can be simplified because I'm used to the command line and the old way of working with Cisco switches. I find them simple.
For how long have I used the solution?
We have been using Cisco Ethernet Switches for between 15 and 16 years, since 2004.
What do I think about the stability of the solution?
This is a very stable product that we have barely had issues with.
What do I think about the scalability of the solution?
This is a very scalable solution. When we started, we didn't have enough switches and other equipment. One of the beauties is that when we add new technologies or buy new switches, it scales.
We are in a university setting and there are new students every year, so we always have to connect more people to our network. It is definitely scalable and we plan to increase our usage in the future.
How are customer service and technical support?
The technical support is very good.
Which solution did I use previously and why did I switch?
I have worked with products from Juniper, HP, and many other vendors that have switching products. Cisco is the best, not necessarily the team, but the after-sale support.
In some places I have been, they were using other brands. Based on their experience after I introduced them to Cisco, they stuck with it because of the support.
How was the initial setup?
I completed the Cisco training in 2008 and from there, the initial setup was simple.
What's my experience with pricing, setup cost, and licensing?
Cisco products are not cheap, which is something that can be improved.
What other advice do I have?
There used to be a problem with programmability, but with the release of the new switches, I don't think that there's anything that needs to be added.
I would recommend them any day.
My advice for anybody who is considering this type of product is that when you buy a Cisco device, you don't just buy the device but the whole organization. Cisco will get people to assist you when you've got an issue, and they will make sure that you get that support. They have the best after-sales support that I have ever worked with.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Cisco Ethernet Switches
June 2025

Learn what your peers think about Cisco Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,873 professionals have used our research since 2012.
Senior Information Technology Manager at FAP Marine Terminals Ltd
Good performance and easy to maintain
Pros and Cons
- "What I like the most is the performance and the latency that Cisco provides."
- "The GUI is not that easy."
What is our primary use case?
We are using Cisco Switches in a data center for access at the core level and the access level as well.
What is most valuable?
What I like the most is the performance and the latency that Cisco provides.
Once you have the Cisco box, you can put it in its place, switch it on and you can forget that it is there.
What needs improvement?
The GUI is not that easy. They need to work on the CLI, and to do that you have to have technical resources in-house if you want to do it yourself.
For how long have I used the solution?
I have been using Cisco Ethernet Switches for approximately two years with this company. I have been using Cisco for two years, but in my entire career, I have been using Cisco for 15 years.
What do I think about the stability of the solution?
It's a stable solution. There are no issues with stability.
What do I think about the scalability of the solution?
There are no limitations to scalability. It depends on what you choose. Once you choose the product you want then collaborate with getting that box which is important.
You need to know what your plan is two years in advance, and how you want to upgrade it. You will need to select the box as it is.
If you make your own selection, there may be an issue. Cisco provides many scalable options.
How are customer service and technical support?
It has never been a case of getting support from Cisco directly. I have purchased Cisco from my vendor and receive 100% support. I have no issues with support in my city. From whatever vendor I purchase from, I get full support.
How was the initial setup?
The initial setup is not too complex, but you will need to have technical resources if you want to configure it properly.
They are plug and play. You can just plug and start working with it, but in order to use the full features or basic features, you need some kind of technical expertise.
In Cisco, the GUI interface is not that easy.
If you are not a technical person, you can install it, but you can't use it to its full potential. You will be working with a simple switch and for what you are paying, you won't be getting anything out of it, as it won't be configured properly.
What's my experience with pricing, setup cost, and licensing?
The price could be reduced. Cisco is costly.
Price is a major concern with Cisco. Companies tend to move away from Cisco because the price is on the higher side. In addition to the fees being high, you pay for support which is also on the higher side.
Many companies tend to go with other options because of pricing.
Which other solutions did I evaluate?
We did a comparison between Cisco and Ruckus because we were looking at changing our wireless system.
We use Cisco, but have not used Ruckus before and wanted to evaluate which was better.
The PoC that was completed showed that Ruckus was more successful and useful than Cisco. Also, the cost of Cisco is much higher than Ruckus is.
When comparing cost, the ROI, and the cost of support, Cisco is way above Ruckus. We have decided that we will be changing to Ruckus.
What other advice do I have?
I would 100% recommend Cisco Switches to others who are interested in using them.
Being an IT head, and running a data center, my top priority is to have zero down-time.
Once you have Cisco, your mind is at ease, there will be no issues.
If my rating is based on technical and functionality then I would rate this solution a ten out of ten. If you include the cost and the support then I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a construction company with 10,001+ employees
Stable infrastructure components that scale with our needs
Pros and Cons
- "As I am Cisco certified, I like the way that I can program them."
- "Better manageability and ease of use would be an improvement."
What is our primary use case?
We use Cisco Ethernet Switches as part of our network infrastructure at two different sites.
How has it helped my organization?
Cisco switches has helped provide efficient and stable switching in the organization. Once configured and setup right they work fine without any worries and has helped free up resources to concentrate on other tasks.
What is most valuable?
I love the fact that they can be configured to do exactly what you need them to do, which in my opinion is what anyone with Cisco experience would enjoy doing. They can be set up and configured nicely.
What needs improvement?
Ease of configuration for none cisco experts would be an improvement.
Pricing can also do with some improvement to make it more competitive with competitor products with similar functionality.
For how long have I used the solution?
We have been using cisco switches for over ten years.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
Cisco switches are scalable. I manage two large sites and at the first site, we have about 200 people. The second site has about 300 people. We do not have any plan to expand, per se. I do have plans to upgrade the switches and probably redesign the environment for better efficiency.
How are customer service and technical support?
Cisco has a good technical support and I love they way the come in to help when you are doing a research on their site. I have not had any serious need for cisco technical support and so I would not be in the best position to give a conclusive evaluation of this but I must say they do a good job with their certifications so people would need very little of such services. For a few minor challenges I was also able to get answers from the cisco forums. There is a pretty good database online for any conceivable problems one would face with the cisco switches.
Which solution did I use previously and why did I switch?
We did not use a different solution prior to this, although we are going to be buying a few Meraki switches that we will add to our environment. We are going to test them to see how well they work with Cisco.
How was the initial setup?
The initial set was complex. When I came into the project, the features were just put in with no consideration, whatsoever. This meant that I had to start from scratch to design the network, draw up the configurations and setup vlans to easily manage the network.
What about the implementation team?
It was implemented in-house.
What's my experience with pricing, setup cost, and licensing?
The price of the product is on the higher side, I feel you pay for the name of the product as well but it's still manageable for corporate customers. Licensing is simple and straight forward which is something going well for cisco switches.
What other advice do I have?
My advice is that if you are going to be implementing Cisco then you should at least have someone in the organization who is knowledgeable and can manage the features. The alternative is to use Meraki because they are easier to manage.
We have some pretty old switches in our environment and some of them are only 100 megabits. I would like to upgrade them all to at least one-gigabit.
Some of our uplinks are on ethernet, but I want to upgrade them to fiber to improve the performance.
I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Delivery Lead at a tech services company with 10,001+ employees
Stable and scalable solution for all business sizes
Pros and Cons
- "Cisco Ethernet Switches are great devices."
- "We are less in the Cloud because the Cloud technologies didn't work so well. That happened in all of the companies where I've been engaged."
What is our primary use case?
Our primary use case is for ethernet switches. We mainly use switches and routers as edge distribution switches. Some of the plants have been with the big pharmaceutical company Aragon. We have also been with a North American company, and others. Most of their switches were Cisco in pharmaceutical company where I worked for 10 years.
Some of the switches in the plants were used as a core. Many of them, especially in Bulgaria and in Europe, I installed myself. Others in America are responsible during the shift time for the configuration changes and so on. They are used in any level, as a Layer 3, Layer 2, whatever. All kinds of switches are used in the different places in our LAN.
How has it helped my organization?
Cisco Ethernet Switches are great devices. I remember when we decided to replace all the HP switches from the American company when they acquired us. We replaced all the core switches with 3850, except in the bigger and biggest sites where we used the 4745 switches. That was great. They are very useful and very easy to configure. It was not much trouble at all and we got a more stable network.
What is most valuable?
We have been very satisfied with using Cisco 2960 series X with EIGRP Cisco proprietary protocol. This saved us much money and worked very stably.
We also installed 47 and 3850 Switches to the main servers on the 10-gig in some places and Nexus devices using 40-gig connectivity.
What needs improvement?
We are less in the Cloud because the Cloud technologies didn't work so well. That happened in all of the companies where I've been engaged.
For how long have I used the solution?
I have been using Cisco Ethernet Switches for a few months in my current position but I would say 20 years or more in other companies.
What do I think about the stability of the solution?
The stability is great. Some Aruba devices are more stable, but with Cisco, we never had problems, with some little exceptions. It is very stable.
What do I think about the scalability of the solution?
It is very scalable.
In this company we have a single usage. I first started with Cisco routers in 1997, now we install Cisco routers all the time.
How are customer service and technical support?
The technical support for the core switches especially, but for the rest as well, is very good. It's excellent support. Especially for the core switches we had 24/7 support. On some sites in Bulgaria we one time had a problem at midnight and they delivered that switch in time. They brought the switch very fast. Very good, excellent, technical support solution.
Also, with previous accounts with the pharmaceutical company we had access to a dedicated engineer for the project. We had access to their WAP environment. So, all told, tech support is brilliant.
Which solution did I use previously and why did I switch?
I have used Aruba which is very similar to Cisco. It is also easy to manage and to install. Installing it is straightforward but I don't have too much experience with the priority. We were responsible for their LAN but they have some special requirements which we didn't touch. We didn't use all functionalities in the Aruba. We just used them as Layer 2 switches or as access switches on the main site, and on the bigger sites they had still some old HP switches.
Also, if I remember correctly, Comware had all those old HP switches. We used Aruba just as Layer 2 access devices and didn't use much of the functionalities.
I prefer Cisco. Of course, Aruba is cheaper overall but not necessarily for those small Layer 2 device access switches. I don't know what the price is now, I didn't compare each comparable device. If I had to choose, I would definitely go with the Cisco.
How was the initial setup?
In terms of the initial setup, for me, with much experience, it's straightforward. With most of the switches we had a good team and prepared more than the configuration on the access sheet and then automatically generated the configuration file, just moved it to the note part, visually checking for a minute. Then copy, paste, and done. Start installing. Mounting and connecting. Straightforward.
It takes about one day for the device, if you don't count the cabling and the rack mounting and moving those and so on, and including the break, between 30 and 60 minutes, not more, for each switch. If they are stackable with some stack devices, for all of them, let's say an hour to hour and a half. Not more because we had all the configurations prepared in advance.
What's my experience with pricing, setup cost, and licensing?
I you have a big client or if you have a big project and register it, the discount is good. In the companies that I have worked for, mostly for switching, we had a 55% discount or more. So with that good discount, who cares? It's cheap enough.
What other advice do I have?
Cisco Ethernet Switches are appropriate for small and medium businesses. They also are large enough for our data centers which we had in Tel Aviv, Israel and in California. We had such big devices there.
On a scale of one to ten, I would give Cisco Ethernet Switches a 10.
I would advise others who are looking into implementing Cisco to buy and implement it.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data Center Admin at Sysnet Global Technologies
Stable, they have good replacement service, and the technical support is helpful
Pros and Cons
- "The procedures and handling of these switches are easy."
- "The initial setup can be simplified."
What is our primary use case?
We use these switches as part of our data center infrastructure.
What is most valuable?
These switches are stable and they have a good replacement service.
The support is good.
The procedures and handling of these switches are easy. Anything that you need to know is available in a Google search, or from the technical support.
What needs improvement?
The initial setup can be simplified.
For how long have I used the solution?
We have been using Cisco Ethernet Switches for approximately 10 years.
What do I think about the stability of the solution?
Stability is one of the key features of this product.
What do I think about the scalability of the solution?
We are using the Cisco 4503-E and these switches are very scalable. There are some models that have plenty of ports.
Users do not connect directly to this switch. Rather, only servers are connected and we have perhaps 20 of them.
Which solution did I use previously and why did I switch?
We also have experience with HPE switches. The HPE switches are okay, but Cisco is the best when it comes to things like the CLI. I prefer them.
Juniper is also a good company and they have good switches.
What other advice do I have?
Cisco Switches are the best and I recommend them.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head, Technology & Managed Solutions at BCN
The most stable and reliable switches that perform better than all other solutions out there
Pros and Cons
- "What we love about the Cisco switches is that they are very reliable. You can deploy them and go to sleep, and you can be sure that nothing is going to go wrong. Our initial equipment was installed by a Chinese manufacturer named Fiberhome a couple of years ago. Their switches were called S engines. They worked, but some days, you just wake up, and the switch has popped up. It was a lot of crisis. Therefore, we are in the process of trying to take out all their switches and replace them with Cisco switches. We are getting good results in terms of reliability and even technical support."
- "Cisco switches are good as they are, but it would be a major feature if they have built-in routers. Some of the Microchip switches have routers built in the same device. They have a router switch. For some of the sites, we deploy such switches because the client does not want a separate router and a separate switch. So, we go for a router switch with maybe 24 ports. Some of them are fiber, and some of them are ethernet. It would be a major improvement to what Cisco is already doing. Behind the scenes, a lot of scripting and stuff like this is happening. A lot of workload can be lifted if Cisco had a good GUI. If you look at Microchip switches, they have a good GUI in addition to the CLI."
What is our primary use case?
We are a fiber-optic provider. We have a lot of switches from Cisco and some from Microchip. We have C3750E, which is one of the main Cisco Ethernet switches. All ports of this switch are fiber.
We have a local Cisco partner here who is quite reliable, so we patronize that partner. They do everything on our behalf, especially the licenses.
What is most valuable?
What we love about the Cisco switches is that they are very reliable. You can deploy them and go to sleep, and you can be sure that nothing is going to go wrong. Our initial equipment was installed by a Chinese manufacturer named Fiberhome a couple of years ago. Their switches were called S engines. They worked, but some days, you just wake up, and the switch has popped up. It was a lot of crisis. Therefore, we are in the process of trying to take out all their switches and replace them with Cisco switches. We are getting good results in terms of reliability and even technical support.
What needs improvement?
Cisco switches are good as they are, but it would be a major feature if they have built-in routers. Some of the Microchip switches have routers built in the same device. They have a router switch. For some of the sites, we deploy such switches because the client does not want a separate router and a separate switch. So, we go for a router switch with maybe 24 ports. Some of them are fiber, and some of them are ethernet. It would be a major improvement to what Cisco is already doing.
Behind the scenes, a lot of scripting and stuff like this is happening. A lot of workload can be lifted if Cisco had a good GUI. If you look at Microchip switches, they have a good GUI in addition to the CLI.
For how long have I used the solution?
I have been using Cisco Ethernet Switches for four years.
What do I think about the stability of the solution?
We've been using them for a couple of years now. They have been running from day one after we installed them. Besides general maintenance issues, we never really have to turn them off.
They're very reliable and stable. These are the most stable switches that we have. In a country like ours, Cisco switches are the only devices that have second-hand value. You could go to a second-hand shop and buy a second-hand industrial version, not the small business or domestic version, of the Cisco switch or router. It will still serve you well.
How are customer service and technical support?
We've not really used much of the technical support even though for the new switches, we pay for it. The main benefit is the updates on iOS. We've never really had a situation where something went wrong with it, and we had to get in touch with technical support.
How was the initial setup?
The initial setup is straightforward. I wonder why some of the new Cisco switches still come with anterior port RS232 and why do they still maintain that.
What's my experience with pricing, setup cost, and licensing?
Price is a pain point for us. We've lost a lot of bids, and the reason has been that we majorly quoted Cisco devices. Some of our competitors quoted other devices like Ubiquity or Microchip. Some even quoted this Chinese product TP-Link, and they won the bid over us because we quoted Cisco. Meanwhile, the major reason why we quoted Cisco is reliability and stability from day one. They also last longer. The prices could be worked on so that they become more affordable.
We had to deploy a city-wide WiFi network, and we were working in conjunction with Google. Because of the price, even Google recommended a product called Ruckus, so we used Ruckus over Cisco. Its price and license were the main reasons. You have to pay to renew the license every year. Even though you also renew the licenses for Ruckus, but they are much cheaper than Cisco. So, while I would recommend Cisco any time, the trouble remains with the pricing.
What other advice do I have?
I would highly recommend it, especially for people who are doing wide-scale deployments like campus networks or a city-wide network square.
I would rate Cisco Ethernet Switches a ten out of ten. I don't see any product that performs better. We had a Chinese company coming in to do a bunch of presentations and stuff like that, but at the end of the day, those of us who are at the back doing the configurations understand that it is nothing closer to what Cisco offers.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network & System Security Consultant at Zakat House
User friendly solution with good stability
Pros and Cons
- "In terms of most valuable feature, I would say the user interface."
- "When you contact support, they don't give you the expert at first, they give you the beginner. Only after going around in a circle do they give you experts. Why don't they just give the expert from the beginning?"
How has it helped my organization?
Cisco is our backbone. This includes switches, main office, links - all Cisco. For the one between branches, we have Riverbed to speed it up. For internet analytics, we have Palo Alto, Fortinet Security. For application delivery, Citrix. Database, Microsoft SQL, and Oracle. We also have business tools and developer bots with Oracle. That is a lot of products!
What is most valuable?
We keep Cisco for normal switches for corrective flows and the data center. But they are not so good with the firewall so we use Palo Alto and FortiGate.
In terms of the most valuable feature, I would say the user interface. We also have Citrix XenApp for the remote service. And Exchange and other Microsoft solutions.
We have other software for software control, for users and help desk. For security, we have RSA Netwitness and Netwitness Security Analytics,
What needs improvement?
We are only using Cisco for switches and for the IP telephony call center.
It needs to be manageable, easy, and fast with Windows and other GUIs. They must improve their interface and stability.
For how long have I used the solution?
We have been using Cisco Ethernet Switches since 1997.
What do I think about the stability of the solution?
Yes, it is stable. That's why we've stuck with it. It's very stable.
The IT department is more than 55 people. But the server team has three teams of four people. The security team, four people. Database team, five people. We have one supervisor, the head of the team, and two or three under him for his team. I am the head of the security team and the infrastructure team, for servers, switches, and security. So I can tell you that it takes five to seven people to handle Cisco and the security.
What do I think about the scalability of the solution?
In terms of scalability, it is scalable. With Cisco we have built-in stacks and stackable switches. And it has a stackable fiber from the main office to the Catalyst and the Nexus switch.
How are customer service and technical support?
The problem with customer support is that they give you beginners. We need the experts after the first, second, or third call. Only after a week do you get the expert after you explain and complain about it.
What about the implementation team?
We are the Qatar government authority. So with Cisco, we are dealing with all types of gateways. Cisco is in Kuwait. Many times when we are building something with Cisco we design the infrastructure, everything. Then we go to the Cisco dealers. Because this is our strategy, we work with Cisco directly. With the firewall, I work with Palo Alto or FortiGate or any other brand. Who will give good support, good installation? The solution for installation will be provided and approved by the center itself. That is our strategy. We are happy with this. Before we develop a solution, we sit down directly with the vendor.
Our IP telephony is all Cisco. I would consider another data component.
What other advice do I have?
Cisco is very good and stable. But the problem is that it is costly. It's a very good service but it would be costly for small companies. They should go for lower-end, cheaper switches. Because we are the government, we are stuck with Cisco. But the small and medium-sized businesses must go lower, such as with Huawei or another brand.
On a scale of one to ten, I would rate Cisco Ethernet Switches a nine.
The main problem is the support in the Middle East. This is a problem for all products, not just Cisco. When you contact support, they don't give you the expert at first, they give you the beginner. Only after going around in a circle do they give you experts. Why don't they just give the expert from the beginning?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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