We primarily use the solution as an ethernet switch.
Sr.Manager-IT at IMI Kolkata
Robust and easy to set up with a fast deployment
Pros and Cons
- "The solution can scale."
- "They need to offer free replacements until the end of life for devices."
What is our primary use case?
What is most valuable?
The product is very robust.
It offers better reporting than any other OEM.
The solution is easy to set up.
It is stable.
The solution can scale.
What needs improvement?
In India, we have a requirement for free replacement warranties. For example, brands like HP are offering free replacement parts. Cisco needs to offer free replacement parts. They need to offer free replacements until the end of life for devices. They should offer this without requiring renewals.
For how long have I used the solution?
I have been using Cisco for the last 15 years.
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Cisco Ethernet Switches
June 2025

Learn what your peers think about Cisco Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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What do I think about the stability of the solution?
The solution is totally stable. I've used it for the last ten to 15 years and haven't faced any issues. There are no bugs or glitches.
What do I think about the scalability of the solution?
This is a scalable product. It expands well.
We have about 50 users on the solution right now.
How are customer service and support?
I've never had to contact technical support. I cannot speak to how the support services are.
How was the initial setup?
The initial setup is very easy. We find it more straightforward than HP or Juniper.
The deployment process didn't take too long. If there is pre-planning done and it is okay, it shouldn't take more than one hour.
What's my experience with pricing, setup cost, and licensing?
The solution is a bit more expensive when compared to other options. However, they are not so different. HP, for example, isn't much cheaper. They are all mostly the same.
Which other solutions did I evaluate?
We are currently considering using Aruba and are evaluating them.
What other advice do I have?
I'm a customer and end-user.
It's a good solution. of course, you need to choose what meets your company's requirements. If you have the capital to buy it, I would recommend it.
I'd rate the solution nine out of ten. It is robust and I have very few problems when dealing with Cisco switches. Also, support is fantastic.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Security Manager at ZAP
High level support, reliable, but central management and security could improve
Pros and Cons
- "The most valuable feature of Cisco Ethernet Switches is its hardware."
- "The current state of Cisco Ethernet Switches leaves room for improvement, particularly in regard to central management and security. While they possess the capability to function as owners of Layer Two, they fall short in regard to security awareness. While there are some supplementary products available that can provide additional security measures, such as the deployment of virtual machines, these solutions are external and not integrated within the switch itself. For this reason, Cisco Ethernet switches could benefit from incorporating the same centralized management and security features as other companies, such as Fortinet, offer in their FortiSwitches. By being aware of potential threats such as MAC spoofing and ARP poisoning, the switch can provide a more comprehensive level of security."
What is our primary use case?
There are no additional features in the switch from Cisco. They are conventional switches that only provide basic Layer Two switching capabilities and do not have the advanced security features that newer switches, such as Fortinet offer. They simply forward data and do not have any other capabilities.
What is most valuable?
The most valuable feature of Cisco Ethernet Switches is its hardware.
What needs improvement?
The current state of Cisco Ethernet Switches leaves room for improvement, particularly in regard to central management and security. While they possess the capability to function as owners of Layer Two, they fall short in regard to security awareness. While there are some supplementary products available that can provide additional security measures, such as the deployment of virtual machines, these solutions are external and not integrated within the switch itself. For this reason, Cisco Ethernet switches could benefit from incorporating the same centralized management and security features as other companies, such as Fortinet, offer in their FortiSwitches. By being aware of potential threats such as MAC spoofing and ARP poisoning, the switch can provide a more comprehensive level of security.
For how long have I used the solution?
I have been using Cisco Ethernet Switches for a very long time.
How are customer service and support?
I've communicated with the technical support team of Cisco previously in regard to their switches. I have always been pleased with the support I have received from them. No matter what challenges I have encountered with their products, I have always been satisfied with their assistance. The support team has consistently demonstrated their readiness to assist and I have never encountered any issues with their support services. Thus, I can confirm that I have indeed had previous interactions with the Cisco support team.
How was the initial setup?
The initial setup of Cisco Ethernet Switches is never easy.
What's my experience with pricing, setup cost, and licensing?
The solution is highly expensive compared to other solutions. The prices get tripled when they arrived in my country of Angola.
What other advice do I have?
I would recommend others use Arista, Fortinet, or Juniper switches.
The adoption of Cisco Ethernet switches in Angola was a result of various factors, including the popularity and widespread usage of the brand. Additionally, the impact of the research and advisory firm, Gartner, has played a significant role in the purchasing decisions of decision-makers. Despite the speaker's advice to not solely rely on Gartner's recommendations, the company's influence is perceived as prominent as they often feature the most expensive solutions at the top of their rankings.
I rate Cisco Ethernet Switches a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Cisco Ethernet Switches
June 2025

Learn what your peers think about Cisco Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,873 professionals have used our research since 2012.
Network Team Lead at Atlas Security
Stable, durable, and quick to deploy
Pros and Cons
- "We can expect Cisco Ethernet Switches to last for years without issue."
- "Cisco should strive to improve the software for its switches."
What is our primary use case?
All Ethernet switches come in various sizes and capabilities. For example, we can have a 12-port switch, a 24-port switch, or even a 48-port switch with multiple fiber up-links. Additionally, there are different feature sets depending on the brand and model, such as IP services, LAN-based, or IP-based. Stacking is only possible with similar feature sets, which means two 9300 switches may not be stackable, but up to eight of the same model may. Additionally, the iOS and feature set capabilities may differ between the same models. All of the switches are Ethernet, but the features they are equipped with vary, which means they will operate differently. For example, a LAN-based switch will only work at primarily layer 2, whereas IP services works more as a router with features such as NAT, multicast, dynamic routing, QOS, and other additional and advanced services.
Generally, we use the switches to provide LAN access to endpoints (workstations, cameras, wireless access points, IP phones, and so on).
How has it helped my organization?
In most projects awarded to my organization, we used Cisco Ethernet switches.
What is most valuable?
The most valuable feature of the solution is its stability and durability. There is no other alternative solution that is as stable as Cisco Ethernet Switches. We can expect Cisco Ethernet Switches to last for years without issue.
What needs improvement?
We often face issues with Cisco software, and while they do release patches to fix bugs, I believe they need to improve. Huawei, one of Cisco's competitors, is better in this regard. While I'm not a fan of Huawei due to my environment, clients insist on using it because it is cheaper. Despite this, I think Cisco could improve its software. Cisco should strive to improve the software for its switches. To make the switch more user-friendly, Cisco should create a system where a user can simply connect their cable and access the GUI interface without needing to configure the device first on the CLI.
For how long have I used the solution?
I have been using the solution for nine years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The solution is highly scalable.
How are customer service and support?
We have a good TAC support experience.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup of a Cisco switch is straightforward for those who are technically inclined. This is because most Cisco switches are manned, meaning they require some configuration on the command line interface (CLI) before access to the graphical user interface (GUI) is granted. With a basic knowledge of the Cisco CLI, setup should take approximately 20-30 minutes.
What's my experience with pricing, setup cost, and licensing?
The pricing is comparatively expensive.
What other advice do I have?
I give the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Solutions Specialist at Google
A reliable and stable product for endpoint and server connectivity
Pros and Cons
- "The product is pretty much reliable and stable."
- "The technical support should be improved."
What is our primary use case?
I use the product for endpoint and server connectivity. I also use it as a core switch.
What is most valuable?
The product is the best in the market. It always works whether the environment is cold or hot. The product is pretty much reliable and stable.
What needs improvement?
The technical support should be improved.
For how long have I used the solution?
I have been using the solution for seven years.
What do I think about the stability of the solution?
I rate the tool’s stability a ten out of ten.
What do I think about the scalability of the solution?
The scalability of the solution depends on the models. I rate the scalability a nine out of ten.
How are customer service and support?
I have contacted support many times. The support is good, but not that good.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is very straightforward and simple.
What's my experience with pricing, setup cost, and licensing?
The solution is not too expensive.
What other advice do I have?
If someone uses the solution for the first time, they must know that network design is the most important part. They must pick the right models. Overall, I rate the product a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Channels Management Head at Philippine National Bank
Powerful security features, high availability, and helpful support
Pros and Cons
- "The solution is highly reliable."
- "The price of the solution could be reduced."
What is our primary use case?
I am using Cisco Ethernet Switches for internet usage.
What needs improvement?
The price of the solution could be reduced.
For how long have I used the solution?
I have been using Cisco Ethernet Switches for approximately four years.
What do I think about the stability of the solution?
The solution is highly reliable.
What do I think about the scalability of the solution?
I am the only one using this solution.
How are customer service and support?
The support from Cisco Ethernet Switches is great.
I rate the support from Cisco Ethernet Switches a ten out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Cisco Ethernet Switches is straightforward. The deployment took approximately 30 minutes.
What about the implementation team?
The deployment was done by myself.
What's my experience with pricing, setup cost, and licensing?
The price of Cisco Ethernet Switches is expensive.
What other advice do I have?
I would recommend this solution to others. This is the most reliable brand on the market.
I rate Cisco Ethernet Switches a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Information Officer at Merino Industries Ltd (Merino Group)
They're reliable and high-performing
Pros and Cons
- "Cisco switches are trouble-free. They are reliable, and their performance is excellent."
- "We have supply issues when ordering switches. It used to be a minimum of six to eight weeks. Now it has become around six months. That's the only issue we have."
What is our primary use case?
We recently replaced the BGP router and L3 switches. We're planning to replace some other switches also. We are having 22 switches distributed through my location with 24 ports. All the users are connected to those. We will increase our usage as we expand all over India.
What is most valuable?
Cisco switches are trouble-free. They are reliable, and their performance is excellent.
What needs improvement?
We have supply issues when ordering switches. It used to be a minimum of six to eight weeks. Now it has become around six months. That's the only issue we have.
For how long have I used the solution?
I have used Cisco Ethernet switches for more than 10 years.
What do I think about the stability of the solution?
I give Cisco Ethernet switches 10 out of 10 for stability.
What do I think about the scalability of the solution?
I give Cisco Ethernet switches 10 out of 10 for scalability.
How are customer service and support?
Cisco support is excellent.
How was the initial setup?
Setting up Cisco switches isn't too complex, but it isn't easy. It could be more straightforward. One engineer can complete the setup in two to four hours.
What about the implementation team?
We engaged the vendor who supplied us and helped deploy the switches.
What other advice do I have?
I rate Cisco Ethernet switches 10 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Project Manager / Systems Engineer at a consultancy with 11-50 employees
Multicast is a great feature, critical for access to video systems
Pros and Cons
- "Multicast is a great feature of this product."
- "Network setup is quite complicated, particularly if you're implementing in a non-technical environment."
What is our primary use case?
Our main use case of ethernet switches is for security networks for digital video, digital access control, and digital inter-communications. Most of our work is for public institutions, including hospitals and universities when they need upgrades to POE switches. We're consultants in the security industry and I'm the senior project manager/systems engineer.
What is most valuable?
One of the prime features of this product is Multicast which is critical for video systems, ensuring you don't take down the network during an event where everybody needs video access. It generally requires layer 3 switches so that we cut up VLANs and separate different aspects of the systems.
What needs improvement?
Network setup and Multicast are critical components for us and when you're also programming for video streams it can become quite complicated. It's more of an issue when you're dealing with public institutions and there might be a lack of tech-savvy people. When it comes to the video streams, if you're sending real-time video in a security system, and you drop packets, the information is lost and you can't get it back. That's a critical aspect for us. One of the issues we have is that the guy doing the video system knows how that works, and the network people know how the network works, but they don't know how to communicate with each other. The industry is trying to adapt to sort out that problem.
For how long have I used the solution?
I've been using this solution for over 30 years.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
This solution covers it all. I've done everything from simple 12-port switches for a small facility to a wide area network with core switches and multiple redundant communication lines and there haven't been any scalability issues. There's no one-size-fits-all in terms of maintenance required, it depends on the size of the organization.
How are customer service and support?
On one of our recent large projects where we used core switches, I worked in-depth with technical support to help determine how to configure the switches, which hardware was required, and how to get the redundant communication paths. We don't use support much but when we do they're very helpful.
How was the initial setup?
The initial setup is complex. We've found that a lot of people don't know how to configure Multicast properly on a network, particularly in government agencies. It's one of the key components, especially when you're in the security industry, and it's a big issue for us. There's a steep learning curve in terms of properly setting up the network to manage the Multicast traffic, and then programming, especially on the IP video systems. Because they're managing video streams both systems have to be set up properly, and there seems to be a lack of knowledge around that.
What's my experience with pricing, setup cost, and licensing?
Our clients purchase the license so we're not involved in that aspect. Cisco doesn't like to give out information unless you're a dealer. For smaller projects, the cost is an issue and organizations will often look for less expensive options. Cisco is the major player in the network environment, but there are numerous alternative products that may be less feature-rich but fit the bill from a cost perspective. In addition to licensing, there is likely to be an annual fee to enable access to support.
Which other solutions did I evaluate?
We previously looked at Extreme Networks, Fortinet, Aruba and NETGEAR. When we're dealing with harsh environments, we tend to look at companies like ComNet, EtherWAN, GarrettCom, who make hardened switches for harsh or difficult environments. A lot of the main players only make switches that go in data centers and IDF rooms.
What other advice do I have?
When configured properly, the solution works. I rate this solution nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Administrator at NDIC
A stable and robust solution for switching routing
Pros and Cons
- "When it comes to switching routing, we have no doubts about Cisco."
- "I would like for the solution to have more more security features and be more user-friendly."
What is our primary use case?
We don't work with the latest version, which is why I am currently conducting research. We wish to see if we can move from the existing solution to an upgrade. We have been using 2960 switches for a very long time, say... five, six or seven years, and they have reached the end of their lives, which is why I proposed a change.
What is most valuable?
When it comes to switching routing, we have no doubts about Cisco. It's a robust solution. One cannot find latency, such as attenuations, even within our cables. It's really stable. In contrast, some other switches can switch over, but we found Cisco Ethernet Switches to be stable and robust, even taking into account Africa's infrastructure.
What needs improvement?
I would like for the solution to have more security features and be more user-friendly. It should have a GUI graphical user interface which would allow the person to interact with it. The look and feel should be addressed. As people are in the process of moving away from CLI, it should be something that anybody can manage.
For how long have I used the solution?
I have been using Cisco Ethernet Switches for more than 10 years.
What do I think about the stability of the solution?
the solution is really stable.
What do I think about the scalability of the solution?
We may switch to another solution, although this will depend on the cost. The dollar has multiplied five times over the past ten years, which means that certain things are not affordable in dollars at the moment. I am not saying that the best product would be be cost prohibitive for us. This said, one's budget and the cost of materials must be weighed.
How are customer service and technical support?
Cisco is consistently at the top of its game when it comes to quickly routing our security. Other solutions with which I have experience are less so, such as concern identity service engines. The problem with this is the support. Switches are appliances that, once put in place, hardly require support. However, this is needed for firewalls, routers and other security appliances, but is hard to come by in Nigeria
I'm not saying that I am dissatisfied with Cisco's technical support, but I am looking at what is involved in reaching it and having the app escalated to the second party.
Generally speaking, it is not possible to reach second-line support. One would usually reach the original equipment manufacturer at first-line support. Generally speaking, they would prefer not to escalate an issue. Take, for example, the Cisco security appliance we currently have deployed. It must be unplugged and we are not benefiting from the support that we need.
What's my experience with pricing, setup cost, and licensing?
The solution can be comparatively cheaper.
Which other solutions did I evaluate?
I am currently in the process of comparing the solution with that of Huwei switches, which I know can be cheaper, taking into account the exchange rate with Yuan and the dollar increase in Nigeria.
Although I am not looking for a cheaper solution, I am doing so for one that is affordable.
What other advice do I have?
There are between 2,000 and 2,500 people making use of the solution in our company.
I rate Cisco Ethernet Switches as a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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