We are a hospital. We use the solution in our endpoints. We have more than 2000 endpoints.
Tata Medical Center logo Senior IT Infrastructure Supervisor at Tata Medical Center
A stable solution that has useful features and provides excellent technical support
Pros and Cons
- "The tool is stable."
- "The solution is expensive."
What is our primary use case?
What is most valuable?
The tool is stable.
What needs improvement?
The solution is expensive. It is not cheap.
For how long have I used the solution?
I have been using the solution for 12 to 13 years.
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Cisco Ethernet Switches
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What do I think about the scalability of the solution?
We have around 3000 users. The tool is used daily.
How are customer service and support?
We get technical support from TAC.
How would you rate customer service and support?
Positive
What about the implementation team?
We have three in-house engineers who deploy the product. We need three people for maintenance.
What other advice do I have?
We are absolutely fine with Cisco products. The product is good, but it is expensive. It will be helpful if it is cheaper. Whenever we order anything, it takes a lot of time to reach us. Overall, I rate the tool a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Network Tech Leader at a aerospace/defense firm with 201-500 employees
They're useful for routing and scalable
Pros and Cons
- "The initial setup is really easy."
- "There's are other products that are better for network programmability. Cisco isn't as programmable as some preferred vendors. For example, on iOS 6 products, you have to commit the change directly on the running configuration. If you have a generic product you can do this, so it can improve in programmability."
What is most valuable?
We are routing with the Cisco switches, so there are a lot of features, but no single one stands out.
What needs improvement?
There's are other products that are better for network programmability. Cisco isn't as programmable as some others vendors. For example, on devices running iOS XE, you dont have candidate configuration datastore when you use netconf like you would have on arista, juniper or others. Changes are directly applied on running configuration so there is no room for error once you commit changes to devices.
So it will be good for them to implement other config datastores because when it go to programming, review it's important so we need to be abe to have at least a candidate configuration datastore.
For how long have I used the solution?
I've been using Cisco Ethernet Switches for 15 years.
What do I think about the stability of the solution?
Cisco Ethernet Switches are stable.
What do I think about the scalability of the solution?
Cisco Ethernet Switches are scalable.
How are customer service and support?
Cisco support is good once you reach a technician, but the website is a mess. I don't like the website.
Which solution did I use previously and why did I switch?
I didn't use previous solution and then swith, but evaluate others vendors sometimes because their was in use in a company we bought, sometimes because their were shipped as a bundle with some hardware vendors solution for private cloud or storage solutions etc. Thought ome of them have some good features, Cisco got a better average rate when you take the whole thing.
How was the initial setup?
The initial setup is really easy.
What's my experience with pricing, setup cost, and licensing?
The price of Cisco switches could be lower. The cost is growing compared to other products, and it's more segmented. A Cisco switch is more expensive than before. For example, stackable models used to be provided with stacking ports and stacking cable. Now it's split you have to buy stacking kit separately. I don't know if they are the only ones like this or if this is standard now.
Which other solutions did I evaluate?
Yes other options have been evaluated but Cisco appeared to be the more easy to operate through the years regarding the stability of the product series, the CLI, support and documentation.
What other advice do I have?
I rate Cisco Ethernet Switches eight out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Cisco Ethernet Switches
June 2025

Learn what your peers think about Cisco Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,873 professionals have used our research since 2012.
Infrastructure System's Manager at ICAPP (Americana Group)
Reliable, straightforward implementation, and highly scalable
Pros and Cons
- "The initial setup was for Cisco Ethernet Switches was straightforward."
- "Cisco Ethernet Switches could improve if they removed the command line interface and replaced it with a better GUI. It is too difficult at the moment, we always need to figure out the commands."
What is our primary use case?
I am using the Cisco Ethernet Switches in the food industry.
What needs improvement?
Cisco Ethernet Switches could improve if they removed the command line interface and replaced it with a better GUI. It is too difficult at the moment, we always need to figure out the commands.
For how long have I used the solution?
I have been using Cisco Ethernet Switches for approximately six months.
What do I think about the stability of the solution?
The stability of Cisco Ethernet Switches is very stable.
What do I think about the scalability of the solution?
Cisco Ethernet Switches are scalable.
We have approximately 250 people using the Cisco Ethernet Switches.
How are customer service and support?
I did not have any experience with the technical support of Cisco Ethernet Switches.
Which solution did I use previously and why did I switch?
We were previously using Aruba switches and we migrated to Cisco because of the groups' direction, it was not a fault of Aruba switches. Aruba switches are great. We were working with Aruba for 10 years without any problem, and they gave us a lifetime warranty for the switches. If we had a faulty switch they would give us new ones.
The service from Aruba was very good, but I think that Cisco solutions are more professional for something VLANs. I didn't try Aruba with VLANs, however, we make all of our VLANs with Cisco.
I prefer Aruba solutions because they are easier to use.
How was the initial setup?
The initial setup was for Cisco Ethernet Switches was straightforward.
I rate the implementation of Cisco Ethernet Switches a four out of ten.
What about the implementation team?
The implementation of Cisco Ethernet Switches was done with a partner and our experience was very good.
We are in a manufacturing environment running 24 hours a day. We have a dedicated team of three that works on the switches and network.
What's my experience with pricing, setup cost, and licensing?
We have a one-year license to have the Smart Net Total Care service. The license to use the Cisco Ethernet Switches comes with the initial purchase of the solution.
I rate the price of Cisco Ethernet Switches a two out of five.
The cost of Cisco Ethernet Switches is expensive.
Which other solutions did I evaluate?
I have evaluated other switches, such as Aruba.
What other advice do I have?
My advice to others looking to purchase a Cisco Ethernet Switch is the best use case depends on many factors. For example, the number of users, details of the company, type of network, and how large the network is. If the company is small to medium-sized I would recommend Aruba. For larger companies, I would recommend Cisco Ethernet Switches.
I rate Cisco Ethernet Switches an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
First Assistant Vice President at a financial services firm with 1,001-5,000 employees
A good range of products, feature-rich, and straightforward to set up
Pros and Cons
- "The local support resources for Cisco in Bangledesh are very poor and should be increased."
What is our primary use case?
We are a financial institution and we use Cisco Ethernet Switches as part of our network infrastructure.
What is most valuable?
The Cisco product range is quite good and they have a lot of features available.
What needs improvement?
For each of the features that I want to use on a Cisco device, we have to purchase a license. For example, if we want the security features then we have to purchase that in another bundle. The price becomes more expensive than products from Juniper.
The local support resources for Cisco in Bangledesh are very poor and should be increased.
For how long have I used the solution?
We have been using Cisco Ethernet Switches for approximately three years.
What do I think about the stability of the solution?
Cisco products are stable.
What do I think about the scalability of the solution?
Cisco Ethernet switches are scalable. We have approximately 1,500 people using them in the company. We have a plan to increase our usage of Cisco by implementing an SD-WAN.
How are customer service and support?
Cisco technical support on the backend, from the OEM, is very good. They are very experienced. However, the local partner and technical support in Bangledesh need to be improved.
Which solution did I use previously and why did I switch?
Currently, I am also using a Juniper product. The split between Cisco and Juniper devices is approximately 50/50.
We are switching to Juniper because they are more cost-effective.
One of the reasons that we still have Cisco devices is that they have offerings that are not available from Juniper. Juniper is good, but they only have routing and switching products, whereas Cisco has products such as Cisco ASA that we use. In that regard, Cisco can provide more value-added.
How was the initial setup?
The initial setup is really straightforward.
Our deployment took quite a long time. It was between three and six months.
We have six people in our network team and they are in charge of maintenance.
What about the implementation team?
Our local Cisco partner assisted us with the implementation and deployment.
The technical person from the local partner was not as skilled as we expected, which is something that should be improved.
What's my experience with pricing, setup cost, and licensing?
This is quite an expensive product.
We do not pay on a monthly basis. The fees are included when you purchase the device.
When we want an extra feature then we need to purchase another license bundle.
Which other solutions did I evaluate?
We are looking to gain some experience in using Mikrotik routers and switches.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Presale Manager at a tech services company with 201-500 employees
Supremely reliable but would benefit from bulk fixing and patching.
Pros and Cons
- "The features that I have found most valuable with Cisco switches are that once you get your configuration you can rest assured that it will work. The OS is not going to be failing intermittently or anything like that. Once you get your configuration end-goal right, the firmware and the OS are usually very stable enough to work a long time without support. Support is needed once in a while. My experience is that the Cisco switches are usually rocket."
- "In terms of what could be improved, there is the bulk issue that is sometimes experienced with Cisco products we've used."
What is most valuable?
The features that I have found most valuable with Cisco switches are that once you get your configuration you can rest assured that it will work. The OS is not going to be failing intermittently or anything like that. Once you get your configuration end-goal right, the firmware and the OS are usually stable enough to work a long time without support. Support is only needed once in a while. My experience is that the Cisco switches are usually rocket.
What needs improvement?
In terms of what could be improved, there is the bulk issue that is sometimes experienced with the Cisco products we've used. I don't know how it could be possible to be done, but it would be very good if there was an automated patching system. It would be a very big and difficult one, because some of these routers or switches or products are not even within an internet environment. This is especially limited with the switches. Routers can be connected to the internet and switches might not even have internet access and might just be for the local area network. If it has an internet connection, that would be great and if it has an automated parking code inside of the POE this would help them to patch without the user's input.
In the next release, I would like to see bulk fixing. That is basically what I do now. If we could have an automated patch for Cisco to just be standard for patching switches or routers or firewalls by default without the input of anyone adjusting, that would be great.
For how long have I used the solution?
I have been using Cisco Ethernet Switches since 2009, so probably for 13 years now.
What do I think about the scalability of the solution?
In terms of scalability, normally you have a 24 port switch or a 48 port switch, which are fixed to scalability. So you can't really go beyond what has been provided. If it's a 24 switch, it's 24 users, if it's 48 it's 48, except if you're using the switch as an extender for a wireless device. That is a different conversation, but if you're using it in a LAN environment and for a connected, wired connection, then you can't scale.
But you can connect multiple switches to themselves and stack them and make it one switch depending on your design.
How was the initial setup?
The setup is pretty easy. It's usually easy to configure, especially when you are using it for basic switching. It is usually easy to configure the VLAN, the PTPs and all of that. The major work lies with your architecture and your design and how you want to use the solution, because once you get the architecture right, then your configurations and all will be very simple. But if you don't, you might have to do a lot of work when it comes to configuring.
A lot depends on how you configure it from the beginning. It's going to influence how it's going to work the rest of the time.
What other advice do I have?
When it comes to switches and routers, I will always prefer Cisco over any other.
On a scale of one to ten, I'll give Cisco Ethernet Switches a seven because switch-wise, I think Juniper switches are also very good in performance. Especially the high end switches.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Manager Infrastructure & Projects at Kinetic Pride
Durable, robust, and my go-to solution for organizing the network for my clients
Pros and Cons
- "Being able to deal with multiple VLANs to segment the network logically is the biggest feature for us. The management of these switches is okay for us. These switches work very well, and they meet our needs."
- "In terms of features, they tick all the boxes as of now. That could be because we tailor the solution around the product. I have not seen anything that pulls me back or is not working well for me. However, there could be better integration with the network monitoring systems. It doesn't mean it is currently not there, but there could be better discoverability with some of the network monitoring systems to be able to have more visibility. When you're setting up a control room, you can have more visibility into what is going on in the network. It has been doing that, but it can do that more."
What is our primary use case?
We have distributed locations, and we have them at different locations behind firewalls.
What is most valuable?
Being able to deal with multiple VLANs to segment the network logically is the biggest feature for us. The management of these switches is okay for us. These switches work very well, and they meet our needs.
What needs improvement?
The pricing can be improved to make them more suitable for SMBs.
In terms of features, they tick all the boxes as of now. That could be because we tailor the solution around the product. I have not seen anything that pulls me back or is not working well for me. However, there could be better integration with the network monitoring systems. It doesn't mean it is currently not there, but there could be better discoverability with some of the network monitoring systems to be able to have more visibility. When you're setting up a control room, you can have more visibility into what is going on in the network. It has been doing that, but it can do that more.
For how long have I used the solution?
I have been using this solution for over five or six years.
What do I think about the stability of the solution?
Their stability is very good. Even when they are reaching the end of life, they still have a lot of life in terms of stability. They are very durable and stable. They can run for a lot more time, but for a business, security is important, and it becomes necessary to upgrade to new models and let these devices die. We have to upgrade to the latest models because of company policy, but there is no problem with their durability or robustness.
What do I think about the scalability of the solution?
We usually over-spec, and there is no problem with scalability. They're able to handle everything very well. In all the fields where we are using them, we haven't encountered a situation that they are not able to handle. They work fine.
In our company, they are being used at different levels. They're basically serving everyone, and there are about 500 people in our company. They serve right up to the data center.
In terms of our plans to increase its usage, a lot of discussions are going on about moving to the cloud, SD-WAN, and things like that. With the ongoing situation of the pandemic, there have been discussions about scaling down the local network and moving towards service provision for remote workers, as opposed to on-prem. We might scale down the local network and move things to the cloud and other remote access technologies.
How are customer service and support?
I've not interacted much with them because I've not had a lot of issues. If there is anything, I get a lot of information from FAQs and online forums. It does not really go to the point where I've to go to Cisco's support desk. There is a lot of good documentation. They've done a good job with the documentation of it. It has always helped me.
Which solution did I use previously and why did I switch?
We didn't use any other solution previously on this site. It was our go-to solution from the start because of its security and market sentiment. At different locations for different clients, we use different products, but this is what we have been using on our site.
How was the initial setup?
It was straightforward. I have a lot of experience with them in different organizations and through my own career path, so it wasn't hard for me. I'm used to them.
The project was deployed in phases. Most of the time was spent on the server-side of things. The setup time for switches was very less. It took two to three hours to get them up and running. It was not a problem.
What about the implementation team?
It was done in-house. We have in-house expertise.
We have four people for its deployment and maintenance, and we are able to handle it well. There are two technicians from the IT department, and the rest of them are in the management role, but when it comes to the deployment, they are able to do the physical work.
What's my experience with pricing, setup cost, and licensing?
Quality comes at a price. I've been around the block a bit, and I know that good quality comes at a price. However, some of the organizations don't have big budgets, so you have to develop different solutions for them. They don't have the budget to get some of the high-end features. Cisco can consider providing entry-level hardware to suit SMBs.
What other advice do I have?
I have complete confidence in this solution. It is my go-to solution when I'm organizing any network for a client. Of course, for many people, its cost could be an issue, but when you consider running a stable implementation and the risk of downtime in case of any issue vis-a-vis the initial purchase cost of the equipment, it is a no-brainer. I would suggest people take this route. If someone has the budget, they shouldn't skimp on it.
I would rate it an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Security Network Engineer at Children's Cancer Hospital - Egypt 57357
Offers great bandwidth, speed and performance
Pros and Cons
- "The solution offers great bandwidth and speed."
- "Could use additional programmability for the switches."
What is our primary use case?
I'm a senior security network engineer and we have a gold partnership with Cisco.
What is most valuable?
The valuable features of this solution are bandwidth, speed, low latency, and performance. Those are all features we need for our data center.
What needs improvement?
I'd really like to see more programmability for the switches. We need more Python scripts because what we currently have doesn't cover all the configurations in the switch configuration. It would be helpful to have ASIC fast switching. I'd like higher speed and we're always looking for additional bandwidth.
For how long have I used the solution?
We've been using this solution for over three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution becomes more scalable as more switches are connected to the ACI fabric. We currently have 2,000 users and this is increasing all the time. We just increase our switches as our users increase.
How are customer service and support?
If there are issues regarding the iOS or something similar, we open a ticket with Cisco tech support and they are very helpful. We're able to deal with most issues ourselves.
How was the initial setup?
The initial setup is relatively easy although I'd prefer if it were automated. If we have 100 sites and every site has nine or ten switches, it's a lot of work. For a small or medium implementation, it doesn't take long but for the enterprise sites, it takes some time. The initial configuration on one switch takes about 30 minutes.
What's my experience with pricing, setup cost, and licensing?
We pay an annual license fee and there are no additional costs other than when there is hardware failure.
What other advice do I have?
I recommend this solution, it's very dependable.
I rate this solution eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
The greatest advantage is reliability
Pros and Cons
- "The greatest advantage of Cisco switches is their reliability. For example, we bought some 500 series switches back in 2002 or 2003, and they ran 24/7. I never had an issue for seven years."
- "You have to be Cisco-certified to work on Cisco products, so we can't get into Cisco to do even basic configurations."
What is most valuable?
Product counterfeiting is a big problem in the Kenyan market. Many people trust Cisco because you won't find a fake Cisco product, at least not in this use case.
What needs improvement?
You have to be Cisco-certified to work on Cisco products, so we can't get into Cisco to do even basic configurations. I may be speaking from ignorance, but in my experience, Cisco products lack a GUI. You can barely get around the basic system, so the interface is something I would improve. The overview and configuration are good for security purposes, but it's bad if you want your products to be the product of choice of the average user. Cisco should do work on making its switches less cryptic.
For how long have I used the solution?
We've been using Cisco Ethernet Switches since 2000. We recommend Linksys for customers who can't afford Cisco, but Cisco has always been our dominant product.
What do I think about the stability of the solution?
The greatest advantage of Cisco switches is their reliability. For example, we bought some 500 series switches back in 2002 or 2003, and they ran 24/7. I never had an issue for seven years.
What do I think about the scalability of the solution?
I think Cisco Ethernet Switches are quite scalable, with lots of options. It's not an issue at all for anyone to expand.
How are customer service and support?
You can get professional support in this market. We have quite a lot of guys working with Cisco in Kenya, so it's not too hard to get a Cisco specialist to configure your network for you. It's not hard to get a Cisco-certified professional in the market. They might not be cheap, but they're there.
How was the initial setup?
Setting up a Cisco switch isn't hard. You take it out of the box, switch it on, mount it, and connect it. Then it's up and running. It's more complicated to do port configurations, customization, or anything fancy.
What's my experience with pricing, setup cost, and licensing?
Cisco is quite expensive. In our market, a lot of customers are forced to go with something else because they cannot afford a brand-new Cisco even though they know a Cisco switch will be more reliable. They'll for a Linksys switches because that is what they can afford. It's mainly an issue for medium-sized businesses. Pricing is negotiable and if you are a large enterprise, you're less worried about the price.
What other advice do I have?
I rate Cisco Ethernet switches eight out of 10. I would give them a higher rating, but they need to be more sensible on their pricing. They may want to maintain that high price because their products are higher quality. At the same time, other vendors are coming in and filling this space at the bottom of the pyramid. They might end up being a niche market product for people who know or prefer Cisco. I don't think this was their original strategy. I'm sure their original plan was to corner the market on switches for anyone who needs one. The advice I would give to potential Cisco customers is to make sure you know exactly what you want, so you get value for the money. Think about the scalability of your business and your requirements.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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