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reviewer1363563 - PeerSpot reviewer
ICT Manager at a wholesaler/distributor with 1,001-5,000 employees
Real User
Good user interface and security but costs too much
Pros and Cons
  • "The quality of service is one of the main reasons we use Cisco in our organization. It's quite high and very reliable. The switches also end up working for a long time, so there's less need to replace them as often as others. We have some switches in our company that has been running since 2006, for example. They are quite old, but they still work."
  • "The cost is very prohibitive both for us as well as other organizations. It's very expensive to buy Cisco switches. Among our colleagues, we find that we're not alone in thinking it's too high. Everyone's complaining about this."

What is our primary use case?

We have a few different buildings within our premises, and we typically use the Cisco switches as the core backbone of our LAN. They are connected with fiber. We use them for our network to handle security and connectivity mainly.

Our core business is to sell beverages, so we're not your typical telecom or banking institution that would be a typical Cisco client.

What is most valuable?

The quality of service is one of the main reasons we use Cisco in our organization. It's quite high and very reliable. The switches also end up working for a long time, so there's less need to replace them as often as others. We have some switches in our company that have been running since 2006, for example. They are quite old, but they still work.

The security and the user interface are both good. Mainly, I end up using the command lines, but it's okay for me and the way I work. It's my preference, although it's not ideal for everyone.

There are quite a few features that Cisco offers, but for our business, it's not really necessary. If you are a telecom or a banking institution, you would probably find them to be quite useful.

What needs improvement?

The cost is very prohibitive both for us as well as other organizations. It's very expensive to buy Cisco switches. Among our colleagues, we find that we're not alone in thinking it's too high. Everyone's complaining about this. 

We have many switches that we've used sine 2006 and that are on the old OS, but we don't want to switch them out because the cost to do so would be quite high.

The graphical user interface could be a bit better. When we have new employees, we want them to onboard quickly and to be able to understand the switches. Having a better graphical interface would help us do that and help them understand the switches faster. While I prefer command line, many are not good with it or do not prefer that method.

For how long have I used the solution?

We've been using the solution since 2006. It's been more than ten years, so we're quite well versed in the technology.

Buyer's Guide
Cisco Ethernet Switches
October 2025
Learn what your peers think about Cisco Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
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What do I think about the stability of the solution?

The solution is quite stable. Cisco is a brand that's known for its stability. Our switches have worked for well over 10 years in some cases, without fail.

How are customer service and support?

We never really directly deal with Cisco, so I can't speak to how well they are from a customer service perspective.

How was the initial setup?

We moved from a different type of switch originally. We found switching over was quite straightforward and didn't run into any difficulties. However, now our office and our infrastructure are much more complex, so there is a bit of a learning curve. Companies with complex infrastructures will find that there will be complexity in the setup. They'll have to sort through that when they get started.

Originally, when our offices were smaller and more straightforward, deployment didn't take to much time. We handled it over a weekend, from Friday to Sunday or Monday. However, at the time, we weren't yet doing segmentation traffic.

What about the implementation team?

We had a consultant in Belgium who came in over the weekend to help us with the process when we originally set up the switches. Normally we work within our own team and have our own in-house workers that handle the configuration.

What's my experience with pricing, setup cost, and licensing?

I don't handle the licensing aspect of the solution, so I can't speak to the exact pricing. However, I am aware it's one of the more expensive options on the market. The last time I bought a 24-port switch, which was a while ago, I paid about five or six thousand Euros. In this part of the world, that's quite expensive for us.

Which other solutions did I evaluate?

I did compare Cisco to Ubiquiti. I was doing this research for a friend who was trying to open a resort but had limited funding. He didn't want to deal with Cisco as he knew the pricing would be out of his budget, so he asked me to look into another option. He asked that I look at Ubiquiti. For him, Ubiquiti ended up being a good option and was quite affordable. I believe you can also use Ubiquiti at an enterprise level as well. 

What other advice do I have?

We mainly work with Cisco ethernet switches at our organization.

Aside from the cost, the Cisco switches are quite stable and easy to use. 

If you have the money as an organization, I would highly recommend Cisco.

We are just a customer of Cisco. We don't have a special relationship with the company in any way shape or form.

I would rate the solution 8.5 out of ten. I would rate it higher, but the price is too high, in my opinion. It's quite good for me in terms of the usage I get out of it, but I find that I don't use other features that Cisco offers now.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PinchasAlbalya - PeerSpot reviewer
Network Engineer at Ben Gurion University
Real User
Stable, easy to configure, and fast switching of layer-2
Pros and Cons
  • "The layer-2 switching is very fast."
  • "I would like to see this solution automatically store multiple versions of the configuration file."

What is our primary use case?

We use this solution for our university campus network.

What is most valuable?

The most valuable feature of this solution is the stability.

The solution is simple to configure.

The layer-2 switching is very fast.

What needs improvement?

We would like to have the option of two power supplies on these switches. It is important for us because these switches are installed in our data center and critical departments. These units have to be available all of the time.

I would like to see this solution automatically store multiple versions of the configuration file. For example, Juniper switches will save forty versions of the configuration, while Cisco will only store one. If you want to keep more than one then you need to make it manually. If you need to restore it then you will have to use the saved file to do that manually, as well. In the large switches, they do keep one primary image and the backup image, which is good, but it is not like Juniper. I can roll back to any version within the last forty that have been committed. It's a very, very nice feature that I would like to see in Cisco equipment.

For how long have I used the solution?

I have been using this solution for twenty years.

What do I think about the stability of the solution?

This is a very stable solution. You install it and then you don't have to touch it for many years.

What do I think about the scalability of the solution?

At this level, the edge, we are not concerned with scalability. We will be able to update the edge using the new uplink port module if we need to.

The core switches are scalable. You can add another slot of forty-eight ports with 10-gigabit each. 

On the university campus, we have approximately thirty thousand users. These are not concurrent connections. We have more than twenty thousand students, about six thousand employees, and there are guests. I can say that more than twenty thousand connections may be active at one time.

We have about one thousand switches, and we have four people in charge of maintenance. They do the installation, repairs, and all of the other tasks in the data center. Three are technicians and one is a manager.

How are customer service and technical support?

We work with our vendor, who in turns works with the Cisco support. There are times, however, when we need to get support directly from Cisco as well.

We are satisfied with both the local vendor support and support from Cisco. When we have problems, they put the effort into it until the problem is solved.

We had a problem with the structure of the switches in the core. We weren't sure what the problem was, but we were helped at every step of the process. Cisco was in contact with us every day until the problem was solved. We are very satisfied with the support.

Which solution did I use previously and why did I switch?

I have experience with Juniper LAN switches, but that was with a previous company.

The university campus had bought Juniper switches about six years ago, but they are moving completely to Cisco equipment. Cisco is more expensive than Juniper by perhaps double. The price is higher because they are more stable.

We still have about one hundred Juniper switches out of our one thousand in total.

How was the initial setup?

The initial setup of this solution is very simple.

You can copy the image to the switch using FTP and run a command to install it. The process is very simple and we always upgrade our switches without any problems.

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution, but you are paying for stability.

Which other solutions did I evaluate?

We evaluated Meraki switches but they were not suitable for the university campus.

What other advice do I have?

We are looking forward to the 10-gigabit uplink port, which is an improvement that we have waited for. We expect to have this new module in one or two months.

Cisco has a family of Small Business Switches called SG. For example, the SG300 model. This is a cheaper model, and although they are missing some protocols, they are very good. Out of our one thousand switches, we have about one hundred SG models. The price of these is lower than Juniper switches.

I surely recommend this product, and the new Cisco line seems to be even stronger. There are improvements in terms of new modules and power supplies, and the price is not increasing.

I would rate this solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Devanand PR - PeerSpot reviewer
Devanand PRIT Support Executive at a healthcare company with 51-200 employees
Real User

In my opinion all network device manufacturers should include provision for 2 input power for redundancy.

Buyer's Guide
Cisco Ethernet Switches
October 2025
Learn what your peers think about Cisco Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
869,785 professionals have used our research since 2012.
Network consultant at Juniper Solutions Ltd
Real User
Top 5
Secure and reliable switches with a straightforward setup process
Pros and Cons
  • "Cisco Ethernet Switches are rugged, secure, and scalable. It provides smart devices and reliable switches."
  • "There are instances where the commands you are familiar with might change or be replaced with newer syntax."

What is our primary use case?

The use case for Cisco Ethernet switches is foundational networking, which includes packet switching and routing within the organization's network. It facilitates communication between devices and networks, ensuring data packets are appropriately directed to their destinations.

What is most valuable?

Cisco Ethernet Switches are rugged, secure, and scalable. It provides smart devices and reliable switches.

What needs improvement?

There are instances where the commands you are familiar with might change or be replaced with newer syntax. They could provide details to know about the changed processes. Additionally, its pricing needs improvement.

What do I think about the stability of the solution?

It is a stable platform.

How are customer service and support?

We can find references in the product's knowledge base to resolve the technical issues.

How was the initial setup?

The initial setup process is straightforward. It involves understanding the user's configuration requirements. Setting up IP addresses or configuring security features like authentication can be accomplished within three to four minutes. Further, we configure security features like passwords, consoles, and connectivity to help prevent unauthorized access. It requires one technical executive for deployment and maintenance.

What was our ROI?

The product is worth the investment.

What's my experience with pricing, setup cost, and licensing?

The product is expensive. However, it is cost-effective, considering its durability. There is only a need for licensing in case of specific security requirements or advanced configurations where we need to activate certain modules. We need to buy licenses for wireless controllers or VPNs. 

What other advice do I have?

I recommend Cisco Ethernet Switches to others and rate it a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Supervisor of IT Infrastructure & Cybersecurity at a comms service provider with 51-200 employees
Reseller
Top 5Leaderboard
Has impressive reliability, I have not experienced a failure
Pros and Cons
  • "Cisco Ethernet Switches have great enterprise features like Cisco DNA Assurance. Cisco DNA Assurance features advanced artificial intelligence and machine learning. Cisco AI Network Analytics, a capability within Cisco DNA Assurance, allows easy management of all devices and services, prioritizes and resolves network issues, and ensures a better user experience across the network."
  • "The typical areas of concern for Cisco Ethernet Switches are not technical but cost including support costs. I’ve never liked the fact that end users cannot download security patches without a support contract. I’ve had trouble getting approval to renew Cisco support contracts due to the cost."

What is our primary use case?

Cisco Ethernet Switches are the product line I have the most experience with and have been my go-to solution for many years with mid to large organizations over the years. They are still top contenders for environments that need layer 3 functionality in a switch. They have a product line that covers the entire spectrum of switching technology from the high-end Nexus products through the traditional enterprise catalyst models and all the way down to the small business solutions. They seem to have the market covered with a solution to meet any IT shop's needs.

How has it helped my organization?

Cisco switches provide layer 3 functionality on the network taking that load off the security appliance and not requiring a router on the network. This prevents single points of failure for internal data routing and keeps internal routes off the security appliance workload. The CLI is the industry standard and most network professionals learn it and can use it.

The reliability of Cisco Ethernet Switches is amazingly impressive. Maybe I’m lucky but I have not experienced a Cisco Ethernet Switch fail unless caused by a power event such as lightning. I highly recommend connecting switches via fiber-optic connections due to the lack of electrical conductivity. I learned this the hard way when a building with the electrical systems not properly grounded caused a cascade of switch failures during a lightning storm.

What is most valuable?

The CLI is very valuable as it allows network professionals to work fast and customize the configuration however they need.

Cisco Ethernet Switches have great enterprise features like Cisco DNA Assurance. Cisco DNA Assurance features advanced artificial intelligence and machine learning. Cisco AI Network Analytics, a capability within Cisco DNA Assurance, allows easy management of all devices and services, prioritizes and resolves network issues, and ensures a better user experience across the network.

Also, appreciate the industrial line of switches for SCADA or other environments where switches are placed in unconditioned space and the temperatures fluctuate a lot during the seasons.                        

What needs improvement?

The typical areas of concern for Cisco Ethernet Switches are not technical but cost including support costs. I’ve never liked the fact that end users cannot download security patches without a support contract. I’ve had trouble getting approval to renew Cisco support contracts due to the cost.

The additional charges for the DNA capabilities of the switches further prices the switches are out of contention for a lot of IT shops. I understand the development of this technology is expensive but costs are sometimes borderline ridiculous.

For how long have I used the solution?

I have 28 years of experience with Cisco switches.

What do I think about the stability of the solution?

Cisco Ethernet Switches are some of the most rock-solid hardware I’ve had the pleasure of using.

What do I think about the scalability of the solution?

Cisco Ethernet Switches are extremely scalable and have the broadest line of solutions in the market.

How are customer service and support?

Cisco's technical support has deteriorated over the years. They have call centers all over the world and sometimes the techs experience levels seem to vary. This seems to be the industry standard though in my experience.

Which solution did I use previously and why did I switch?

I have been using Cisco Ethernet Switches my entire career. I really like them but they are not always cost-effective.

How was the initial setup?

If you know the CLI interface the setup is straightforward. If not you are in for a bumpy ride.

What about the implementation team?

We deploy with in-house talent.

What was our ROI?

ROI is longer than other solutions in the enterprise space but comparable in the small business area of Cisco’s product lines.

What's my experience with pricing, setup cost, and licensing?

Find a Cisco partner that has a lot of volume and pressure them for a better price. There is a lot of markup on the higher end devices. Plan for support contract expenses for the life of the device. Also check the EOL details prior to purchase so you don’t purchase an older device that will not get the years of software updates and security patches you need. EOL dates are starting to decrease in length.

Which other solutions did I evaluate?

We compared it to Meraki if cloud management would be helpful. Cisco has more recently started to offer Meraki dashboard management for traditional Cisco switches.

What other advice do I have?

You will not be disappointed with a Cisco solution from a technical perspective. Learn the OS via CLI and you will always have job security too.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Kalyan  Chowdhury - PeerSpot reviewer
Founder at Computech infosysetm
Real User
Top 5Leaderboard
Is stable, scalable, and easy to set up
Pros and Cons
  • "It is a scalable solution, and we have more than 35 customers who use it."
  • "We have experienced some issues with Cisco SG350 switches. We have not been able to use this switch at normal temperatures as it automatically reboots."

What is our primary use case?

We use Cisco Ethernet Switches in government offices that are in multiple locations.

What needs improvement?

We have experienced some issues with Cisco SG350 switches. We have not been able to use this switch at normal temperatures as it automatically reboots.

For how long have I used the solution?

I've been working with Cisco Ethernet Switches for 10 years.

What do I think about the stability of the solution?

I would rate the stability at ten out of ten.

What do I think about the scalability of the solution?

It is a scalable solution, and we have more than 35 customers who use it.

How are customer service and support?

Technical support staff usually get back to us in 30 minutes to four hours. It took them 24 hours to respond only once. Therefore, I would rate technical support at ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. For the deployment and maintenance, we have seven technical and non-technical staff members.

What's my experience with pricing, setup cost, and licensing?

The price is very high though it is priced right for the level of quality.

What other advice do I have?

I would recommend Cisco Ethernet Switches and rate it at ten on a scale from one to ten. However, it may not be as available in certain countries such as India.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Student at a educational organization with 201-500 employees
Real User
Top 5
Stable and scalable
Pros and Cons
  • "The most valuable feature is that we create a network as a villain."
  • "The technical support has room for improvement."

What is our primary use case?

We use Cisco Ethernet Switches in our data center.

What is most valuable?

The most valuable feature is that we create a network as a villain. For some time, we use a port channel and sometimes, the Spanning Tree Protocol for requests. We search for the user's Cisco Internet switches for small packets.

What needs improvement?

The technical support has room for improvement.

For how long have I used the solution?

I have been using the solution for six years.

What do I think about the stability of the solution?

The Cisco Ethernet Switches are very stable and a leader in the market.

What do I think about the scalability of the solution?

The solution is scalable and we have the ability to upgrade our appliances without impacting our services.

How are customer service and support?

The Cisco technical support is good but when compared to other products such as McAfee and Palo Alto they have room for improvement.

How was the initial setup?

For Cisco Catalyst switches, the initial setup was usually automated for large-scale deployments such as Azure, which worked well. However, for newer technologies such as Cisco ACI, the initial setup can be challenging. Once the primary phase is completed, however, the efficiency of the operation requires less support.

What other advice do I have?

I give the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
ERICK KAGWEZA - PeerSpot reviewer
Network and Collaboration Engineer at SoftNet Technologies Limited
Real User
Easy to deploy, stable, and scalable
Pros and Cons
  • "Remote access is a valuable feature."
  • "Currently, we have to wait up to eight months for a switch."

What is our primary use case?

We use the Cisco 9200 and 2960 Ethernet Switches to connect our devices to the network.

What is most valuable?

Remote access is a valuable feature.

What needs improvement?

Cisco can improve its supply chain. Currently, we have to wait up to eight months for a switch.

For how long have I used the solution?

I have been using the solution for four years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable. We have 1,000 people using the solution.

How are customer service and support?

The technical support is quick to respond.

How was the initial setup?

The initial setup is straightforward and easy to deploy.

What other advice do I have?

I give the solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Office Ohrid at AGENCY FOR REAL ESTATE CADASTRE
Real User
Extremely stable, scalable, and easy to deploy
Pros and Cons
  • "Cisco Ethernet Switches have good performance."
  • "The price of the solution has room for improvement."

What is our primary use case?

We use Cisco Ethernet Switches to connect our infrastructure and application communication.

What is most valuable?

Cisco Ethernet Switches have good performance.

What needs improvement?

The price of the solution has room for improvement.

For how long have I used the solution?

I have been using the solution for a couple of years.

What do I think about the stability of the solution?

I give the stability a ten out of ten.

What do I think about the scalability of the solution?

I give the scalability a nine out of ten.

We currently have around 5,000 people using the solution. The amount of people is determined by the license we have. To scale up we need to increase our license.

How are customer service and support?

The technical support is helpful.

How was the initial setup?

The initial setup is not complex. The deployment time depends on the level of setup but on average between two to four days.

What was our ROI?

When the solution is stable and we don't receive any complaints we see a return on investment using the solution.

What's my experience with pricing, setup cost, and licensing?

Cisco offers annual and three-year license options.

What other advice do I have?

I give the solution a ten out of ten.

Having a Cisco Ethernet Switch is beneficial when selecting a network environment. It is advantageous to compare all the necessary components from different manufacturers, but ultimately, Cisco covers all the areas that will be necessary for the future.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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