BMC Remedy Reviews

We use the solution for change management, incident management, and problem management.

The solution helps us manage, escalate, and solve incidents. It provides a single platform for all the incidents in our organization. The visibility provided by the tool is the most important feature for us. The tool shows us real-time reports and statuses of the incidents.

The inventory maintenance features must be improved. The tool is very old. The vendor must release a cloud version of the tool.

I have been using the solution for eight years.

The solution is stable.

It is very difficult to scale the solution because it is deployed on-premise. I rate the scalability an eight out of ten.

We have in-house technical support. Sometimes, we had to escalate the issue to the BMC’s support team.

Neutral

The initial setup is easy. I rate the ease of setup a ten out of ten. We could start working with the product without much help.

I did the deployment myself.

Other tools, like ServiceNow, are more powerful.

Overall, I rate the product a seven out of ten.

With automation, BMC Remedy becomes a much more useful tool for every user. It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization. This will save time by streamlining categorization and assignment processes.

The pricing could be reduced.

I have been using BMC Remedy for three years.

I rate the solution’s stability a ten out of ten.

500+ users are using this solution daily.
I rate the solution’s scalability a ten out of ten.

I have used ManageEngine, ServiceNow, and Jira. We switched to BMC because of its multi-tenancy functionality, automation, and concurrent license.

ManageEngine provides a more cost-effective solution than others. It offers multiple functions, automation, and various programs, making it a more economical choice with extensive capabilities.

The initial setup takes a few hours and is done by a third party.

I rate the initial setup a seven out of ten, where one is difficult and ten is easy.

The solution is very expensive.

I rate the product’s pricing a nine out of ten, where one is cheap and ten is expensive.

I recommend the solution

Overall, I rate the solution an eight out of ten.