it_user634926 - PeerSpot reviewer
Senior IT Manager at Technology Brands
Real User
The most valuable features for us are scalability and reliability.

What is most valuable?

The most valuable features for us are scalability and reliability. Hands down.

How has it helped my organization?

My organization came from a product that was not nearly as reliable. It was causing failures across our infrastructure and across our enterprise. Switching to BixFix has alleviated that to a great degree.

The other part is it's now allowing our company to think ahead how we can incorporate other pieces of BigFix that other solutions don't have integrated natively. So we can get five or six product sets out of BigFix as opposed to just a single product set on a solution that didn't even work to begin with.

What needs improvement?

IBM dropped what's called BigFix Detect on us here at Interconnect this year. That blew our socks off because we had just completed signing a contract with a software that does almost the exact same thing called Carbon Black. So we came here and noticed that they're putting a Carbon Black type solution into BigFix. I will be curious about how that particular application develops over time and into the future. I'd like to see them continue to scale that out.

A major feature that I think they need to add to Detect is application whitelisting. That will be incredibly important. If they can get that I might be able to convince my company to start using that.

What do I think about the stability of the solution?

Stability is excellent. It doesn't crash, it can handle whatever we throw at it. It does a good job with that. Other solutions that we've had haven't panned out that way.

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February 2024
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What do I think about the scalability of the solution?

Scalability is excellent. There are people here who are using BigFix in much larger deployments than what we have. We're not small by any means but we're also not the largest out there. We know we can trust with confidence that we'll scale up well over time.

How are customer service and support?

We haven't had to use the technical support at all.

Which solution did I use previously and why did I switch?

We were using a different solution before this and we outgrew it. My company has gone through a period of hypergrowth and we went from handling just a few years ago 60 stores with maybe 500 endpoints in them, to 1600 stores now with tens of thousands of endpoints. So we knew we needed a new solution because the one we had just kept breaking, over and over.

How was the initial setup?

I was not involved in the initial installation.

Which other solutions did I evaluate?

For myself as a manager who makes business decisions like selecting a vendor, there needs to be a level of trust and a level of partnership where I can go back to this vendor and actually get support and help if we need it, when we need it. Interconnect has been a great resource for that. So there's got to be that trust level there, absolutely.

I will never push a product I don't believe in. So I have to see that it works. I would argue the same is the case for anyone above me in our business or enterprise. We don't want to work with vendors whose products are half-baked. They have got to work.

So we ended up with IBM because we are partnered with GameStop and they were already using the product and saw that it worked. So we didn't formulate a shortlist off the bat. We said let's try GameStop's product and see how well that works for us, and then if it's not working we will go out and make a shortlist. So we didn't have to do that, fortunately.

What other advice do I have?

The advice I would give is not to be turned off from the learning curve. There is a little bit of a learning curve to it. But that learning curve is there for a reason and the talent that goes into actually using BigFix properly takes a little while to tune, but that is what makes BigFix so powerful. That being said, as a result of that you're going to get reliability and scalability and a much faster response time than probably most products out there.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Principle Consulting Architect at GNE
Real User
One of the biggest benefits BigFix has had for our organization is the ease and efficiency to perform many different tasks, across pillars and platforms, all from one pane of glass.
Pros and Cons
  • "One of the biggest benefits BigFix has had for our organization is the ease and efficiency to perform many different tasks, across pillars and platforms, all from one pane of glass."
  • "I would like to see SDK for Web UI included in the next release."

What is our primary use case?

I support multiple customers who use BixFix for many uses including for security compliance, server automation, remote control, software distribution, patching, etc. 

How has it helped my organization?

One of the biggest benefits BigFix has had for our organization is the ease and efficiency to perform many different tasks, across pillars and platforms, all from one pane of glass.

It has immensely reduced network traffic when it comes to downloading patches. Across the board, I've had a number of customers who've had platform tools that I'm able to combine into one tool.

We've set up and started using BigFix to patch and have had much higher patch saturation rates than in the past. We do historical tracking with BigFix, and we can see that the success rate's gone way up.

It has also helped to reduce help desk calls because of the success rate that we have with the patching. As the success rate goes up, we get fewer calls. 

What is most valuable?

The power is all in the platform. It's great to be able to patch. It's great to have a bunch of stuff for security compliance, etc but the power truly is in the platform or the tool.

What needs improvement?

I would like to see SDK for Web UI included in the next release. 

What do I think about the stability of the solution?

Overall it's a very stable solution.

What do I think about the scalability of the solution?

I've worked with customers that have a couple thousand endpoints to a couple hundred thousand endpoints. I've also looked at other competing technologies out there, and it is definitely one of the leading tools on the marketplace in terms of the scalability performance.

How was the initial setup?

The initial setup is very straight forward. Depending on the customer, it can be complex as far as doing the necessary planning. Some customers can miss the point of doing a lot of that planning up front. If done right, it's not complex at all. You get really fast ROI from the tool.

What was our ROI?

My customers definitely do see ROI from using BigFix but it varies from customer to customer. 

BigFix has faster ROI than SCCM. It's more scalable, requires a lot less hardware, has faster reporting, quicker data to get out of it; it's better.

What other advice do I have?

I would rate it a nine out of ten. Not a ten because there's always room for improvement. I've been working with tools like BigFix for quite a while and it's one of the best tools on the market.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Business Partner.
PeerSpot user
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BigFix
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Real User
Our patch cycles are much faster, they usually happen within a few days or less
Pros and Cons
  • "The most valuable feature is the patching."
  • "I would like to see more emphasis on using the web console, to have the same power as the full fat client console that they do they now. It's a lighter way to log in and it would be faster for our operators to do their work. The console tends to take a long time for a large number of clients."

What is our primary use case?

Our primary use case is for endpoint configuration management.

How has it helped my organization?

Our patch cycles are much faster. They usually all happen within a few days or less.

What is most valuable?

The most valuable feature is the patching. 

It's much more flexible than SCCM. There are more things we can do and especially the cross-platform support is better. 

What needs improvement?

It actually increased network traffic. Microsoft and Apple have incredibly large downloads, so when you're downloading to thousands of machines it's huge.

I would like to see more emphasis on using the web console, to have the same power as the full fat client console that they do they now. It's a lighter way to log in and it would be faster for our operators to do their work. The console tends to take a long time for a large number of clients.

What do I think about the stability of the solution?

It's stable. I've been running it for more than ten years and it's generally pretty good. 

What do I think about the scalability of the solution?

Scalability is very good. It's scaled to our current needs.

How are customer service and technical support?

Their technical support is decent. 

How was the initial setup?

The initial setup was straightforward. 

What about the implementation team?

We implement in-house. 

What other advice do I have?

I would rate it an eight out of ten. 

I would advise a colleague considering this solution to definitely understand what your needs are and see if the product meets those needs. Don't try to shoehorn your needs into a tool.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Solutions Architect at Siwel Consulting
Real User
Works well with endpoints, it does what it says it's supposed to do
Pros and Cons
  • "The older version of the tools that I use also included the connectivity aspect, and the fact that the tool now has it separate from the collection of usage data makes the deployment of these tools much easier."
  • "I self-taught for this online, so the initial setup was a little difficult to pick up at first. I had to create a couple of testing environments and destroy them in order to learn how to use it. There was a lot of trial and error, a lot of reading of the manuals."

What is our primary use case?

I primarily consult with other companies for their software asset management purposes. I use BigFix to help deploy the IBM license metric tool and BigFix inventory.

How has it helped my organization?

The older version of the tools that I use also included the connectivity aspect, and the fact that the tool now has it separate from the collection of usage data makes the deployment of these tools much easier.

What is most valuable?

The fact that it works with endpoints so well is the most valuable feature. A big part of the collection of IBM License Metric Tool data is from the endpoint so it really helps.

For how long have I used the solution?

3 years

What do I think about the stability of the solution?

Even at a very large number of endpoints, it's very stable.

How are customer service and technical support?

Their technical support is very good. The PMRs I have had to open with IBM are answered pretty well. I have nothing but praise for these people.

How was the initial setup?

I self-taught for this online, so the initial setup was a little difficult to pick up at first. I had to create a couple of testing environments and destroy them in order to learn how to use it. There was a lot of trial and error, a lot of reading of the manuals. 

What other advice do I have?

I would rate this solution a ten out of ten. I'd give it an eleven but it's off the scale. It does what it says it's supposed to do. Once you get over the learning curve, it is pretty easy to use. Plugging in the endpoints is pretty simple.

I would advise someone considering this solution to hands down use it. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Technical Lead at a university with 1-10 employees
Real User
Helps collect information on endpoints to assist my team in troubleshooting break/fix tickets but stability isn't always consistent
Pros and Cons
  • "Being able to intelligently create reports, gather data, export CSVs and give that to the leadership of some of the client groups that my team supports has helped my organization."
  • "The stability is generally pretty good. The one thing that we came across is the battle between load on endpoints and load on our servers and relays versus how quickly, effectively and reliably actions can be taken. I'd like to not have to take an action on a system while I'm working with someone and then have to say whether something will happen between five seconds or thirty minutes from that point."

What is our primary use case?

I use BigFix to help collect information on endpoints to assist my team in troubleshooting break/fix tickets. I also use it to proactively create solutions for problems that come up and to help with patching of individual applications as well as for checking for compliance on an operating system level.

How has it helped my organization?

Being able to intelligently create reports, gather data, export CSVs and give that to the leadership of some of the client groups that my team supports has been a benefit to my organization. 

There are instances where we have been able to utilize BigFix to reduce help desk calls by automating certain things. Along with the concept of savings calls for the help desk it's saving individual help desk tickets that get navigated to our group by automating things which save us man-hours.

What is most valuable?

The most valuable feature is the ability to create my own properties and analyses to collect information so that folks who might only have access to web reports, but not the console, can gather information and I can create reports to give to the leadership of my client groups.

What do I think about the stability of the solution?

The stability is generally pretty good. The one thing that we came across is the battle between load on endpoints and load on our servers and relays versus how quickly, effectively and reliably actions can be taken. I'd like to not have to take an action on a system while I'm working with someone and then have to say whether something will happen between five seconds or thirty minutes from that point. 

Which solution did I use previously and why did I switch?

I haven't messed with SCCM too much. There's a lot of things that are desirable in SCCM regarding scalability. There are lots of workflows that exist that SCCM is pretty universally used and can make things happen instantly. It can also help with a lot of the zero configuration, zero-touch computerization things but we get to get a little more specific with BigFix. We can employ a lot of things from all kinds of different sources to help tailor our solutions and we have better functionality with Mac and Lenox.

What other advice do I have?

My experience is that you can get really deep and detailed with this solution and the sky is the limit in terms of how complicated you can get if you're willing to dig in and spend the time to learn how BigFix works and invent some of your own processes.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CEO at Verve Industrial Solutions
Vendor
Allows for visibility into the OT that didn't exist before and has helped our network tracking when it comes to downloading patches
Pros and Cons
  • "It allows for visibility into the OT, the industrial environments, that didn't exist before which is a big piece and has benefited my organization. Second, the speed at which people can patch is night and day versus SCCM scan or another similar solution."
  • "I would like to see different types of reporting and the ability to integrate closer with the cloud."

What is our primary use case?

Our primary use for BigFix is in the industrial environment, we put BigFix into industrial facilities.

How has it helped my organization?

It allows for visibility into the OT, the industrial environments, that didn't exist before which is a big piece and has benefited my organization. Second, the speed at which people can patch is night and day versus SCCM or another similar solution.

When it comes to downloading patches it has helped our network tracking. Our networks are very low bandwidth and very sensitive. For instance, we're running a power plant and that power plant has to be up 99.99% of the time. That network that it's running on was built 35 or 40 years ago, without all the modern technologies, so we can't do it without BigFix.

Many of our clients have compliance requirements that they have to patch within a certain window and so we have to be able to give them data of when the cycle happened and if they complete the patches.

It has also helped to compress our client's patch cycles. For our clients, what was normally a full 30 days of work is now down to a couple of days to get the data in and actually get out and patch the thing. We tuned the BigFix console to enable that a little bit easier so it's a 75 to 80% reduction.

What is most valuable?

The ability for the agent to be customized, to both, run the fix list and the relevant language, but also to be able to be designed so that it only allows for outbound ports rather than inbound is the most valuable feature. We work in a lot of environments where there are segmented networks and we have to have an agent and a communication where we don't have any inbound ports into that environment. Having that agent be really small, and the ability to not have to have any open inbound ports into that environment is wonderful.

What needs improvement?

I would like to see different types of reporting and the ability to integrate closer with the cloud. 

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

It's very stable.

How are customer service and technical support?

Their technical support is very good. The BigFix community is the best part. The support is nice, but the fact that we've got all those other practitioners out there, that's the best part.

What was our ROI?

Our clients have definitely seen ROI from using BigFix. 

What other advice do I have?

I would rate it a nine out of ten. Not a ten because the reporting side of things could be improved and I'd like to see how they're going to fit it in with the cloud. 

I would advise someone considering BigFix to look at it and try it. It's really easy to say SCCM is free so you'll just use it but you don't know what you're missing until you actually give BigFix a shot and try it. It's dramatically easier. It significantly reduces the time and effort that it takes to do things and it's more certain. You know what you've got rather than getting in there and guessing each time.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Security Engineer at a university with 1-10 employees
Real User
Enables us to immediately patch all instances of endpoints that are vulnerable to antivirus and initiate scans
Pros and Cons
  • "Before we had BigFix, we had problems with some malware. BigFix allows us to immediately patch all instances of endpoints that were vulnerable to antivirus and initiate scans. That's key."
  • "I want to see a solution for being able to deploy automated software to a Mac running OS X 10.13, something that's going to deal with kernel exceptions and answering prompts for user permissions for data folders and whatnot. They need to really streamline and automate the Mac software deployment."

What is our primary use case?

Our primary use of this solution is for endpoint patching and to deply operating system level patches to seventy-five thousand plus Mac and Windows endpoints.

How has it helped my organization?

Before we had BigFix, we had problems with some malware. BigFix allows us to immediately patch all instances of endpoints that are vulnerable to antivirus and initiate scans. That's key.

It helps us to compress our patch cycles. With our patches, I can make sure 80% of the community has got their endpoint patching up to current standards, which is a current patch cycle within a week and a half.

Finally, it has helped us to avoid compliance issues, potentially by millions. We use it for device compliance. It's key that endpoints with a certain type of data, if they were to get lost and not encrypted, would need to be reported and those would need to be reported to a federal agency. This can mean associated fines in the hundreds of thousands if not millions. We have lost endpoints with data on there, but because we can confirm with BigFix that they were verifiably encrypted, we are protected and don't have to make those sorts of reports. It has saved us maybe millions in funds.

What is most valuable?

One of the most valuable features is the ability to be able to check relevance. You can see what's applicable for what patches and deploy only the required patches to those individual endpoints.

The peer to peer file transfers feature is scary to me. I'm a security engineer, so thinking about sending updates or any sort of infrastructure level software communications coming from an endpoint that I didn't build or maybe don't trust is a bit scary.

What needs improvement?

I want to see a solution for being able to deploy automated software to a Mac running OS X 10.13, something that's going to deal with kernel exceptions and answering prompts for user permissions for data folders and whatnot. They need to really streamline and automate the Mac software deployment.

What do I think about the stability of the solution?

Stability is totally safe. We've been using it for years and years and it hasn't done us wrong.

What do I think about the scalability of the solution?

Scalability is awesome. We've gone from twenty thousand machines to seventy thousand machines and there's plenty of room for lots more.

How are customer service and technical support?

Any time I've had to call or take it up with the support at BigFix, I've had nothing but the best support. The engineers get what it is we're trying to do. We've had an outstanding relationship with them, and some of them even know us on a first name basis. Very good support.

How was the initial setup?

The initial setup was pretty straightforward, but that was 2006, 2007. A lot has changed. It would be a little bit more intense right now.

Which other solutions did I evaluate?

We also looked at Altiris but BigFix came in because of its unique capabilities. It was Mac and PC compliant and worked with our endpoints. At the time, the price was right for us. There was local support and we had a very personal relationship with BigFix.

SCCM will do most of the Mac stuff I want but doesn't give you the highly targeted capabilities I have in deploying anything I want to endpoints in any configuration that I choose.

What other advice do I have?

I would rate BigFix a ten out of ten. It has saved me so much time in patching alone. The capabilities it gives me for very granular targeting of endpoints based on whatever criteria that I can come up with is great. It is very simply a tool that can do just about anything. There is always room for improvement. I want to see better capability in Mac software deployments. Apple changed some of their policies, so I'd like to see BigFix get up to speed with that. 

I would advise someone considering this solution to jump heavily into the community features. The BigFix forums are fantastic, we have an amazing user community that has been so helpful for me and it's a great learning resource for folks who are new to BigFix. It's a great community for people who are more experienced, people share that and help each other out. The community is fantastic.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technology Engineer at a retailer with 1,001-5,000 employees
Real User
The stability is good overall and provides real-time insight of the endpoints
Pros and Cons
  • "The use of fast query has been extremely valuable providing insight in real time of the endpoints."
  • "The self-service application seems to need some work to replace the client UI. There are a lot of pop-ups if you use a baseline as the object that you're setting to a workstation. Unless you're using web UI, the message is not customizable in the user notification."

What is our primary use case?

Our primary use case is for content automation and application delivery.

How has it helped my organization?

The use of fast query has been extremely valuable providing insight in real time of the endpoints.

What is most valuable?

Reliability of the agent and the ability to troubleshoot actions after they've been taken are the most valuable features. 

What needs improvement?

The self-service application seems to need some work to replace the client UI. There are a lot of pop-ups if you use a baseline as the object that you're setting to a workstation. Unless you're using web UI, the message is not customizable in the user notification.

What do I think about the stability of the solution?

The stability is good overall. 

What do I think about the scalability of the solution?

The scalability seems to be fine. 

How are customer service and technical support?

I have to contact technical support infrequently, which is good. When I have to use them, I do get responses in a relatively timely manner.

Which solution did I use previously and why did I switch?

Our previous solution was extremely unstable. We had a lot of downtime and the inability to reach clients. We ended up choosing BigFix because it was already in an aspect of our organization, and so it was easy to adopt for our endpoints.

What other advice do I have?

I would rate it an eight out of ten. The applications are stable, although at times a little dated on how they display information or how they chunk through information. It's stable and it functions.

The best advice I can give is to reach out to the user community when you're running into trouble. You'll find a lot of the answers have already been asked and answered for you on the forums.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free BigFix Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2024
Buyer's Guide
Download our free BigFix Report and get advice and tips from experienced pros sharing their opinions.