BigFix Reviews

We are using BigFix for Windows patching, querying the configuration management, and reports.

The most valuable feature of BigFix is the reporting tool and patching Windows.

BigFix should improve its compatibility with other platforms, such as Linux.

I have been using BigFix for approximately two years.

I have experienced good stability while using BigFix in Windows. However, it is not good with Linux.

BigFix has been scalable.

We have approximately 30 users who use the solution.

If the support is available for Linux, we would like to increase our usage.

Sometimes we need to have support, and there is a toll-free number we can use to connect to their help team. We rarely face any issues.

The installation is straightforward.

Our internal software team does the implementation and support of the solution.

We have a subscription-based contract with BigFix.

I would recommend this solution to others. It is a very good tool for Windows and for reporting.

I rate BigFix an eight out of ten.

I find the lifecycle and compliance models to be the most valuable features.

BigFix should consider giving organizations in Turkey a lower price.

I have been using BigFix for nearly a year. 

BigFix is a stable solution. We have not had any issues with it. 

BigFix is scalable and reliable. It has been good for our organization. 

We have not had much use for technical support. The few times that we did get in touch with them, they solved our problems. However, we have not had much need for technical support. BigFix is easy to use.

The initial setup was not complex.

BigFix is actually a little bit on the expensive side in Turkey because of the dollar's exchange rate in our currency. 

Everyone should give in Turkey a try. Our services are easy to manage with BigFix. It is a quick and easy-to-use tool. 

I like the inventory and life cycle management feature. It's simple to use. This platform is easier than Azure.

The remote software installation could be better. I would also like to see mobile device management within the BigFix itself. I would also like to have GlobalProtect management.

I have been using BigFix for approximately three years.

BigFix is a stable solution. You can deploy it and forget about it. 

BigFix is easy to scale. 

Technical support is very good.

The initial setup is straightforward and took us a day to implement.

I would recommend BigFix to new users.

On a scale from one to ten, I would give BigFix a seven.

BigFix is a good product with good technical support. We are updating the package and everything, so there are no issues.

BixFix is good, but they have to update the product. For example, we need AI, ML, and IIT. We also want to edit the discovery of our assets less.

There are some status problems we can't really call a bug. We want them to improve and offer these things. I want a Manager of Manager. I also want to see the multiple control and a multiple report format. I want to get the whole report within a single console.

It's like you have a simple car and you want to buy a BMW. A simple car also works, and every car has four wheels. But we all want more power, to be more agile, and receive more status updates.

I have been using BigFix for six years.

The stability of BigFix isn't bad.

The scalability of BigFix isn't bad.

BigFix technical support is good.

On a scale from one to ten, I would give BigFix a seven.

Our primary use case is Patch Management.

This has very much improved our organization by saving time to deploy thousands of endpoints to our customers.

The most valuable feature is Patch Management.

We would like to see a different license plan, e.g. to include features from lifecycle with Patch Management, as an example.

We have been using BigFix for five years.

I support multiple customers who use BixFix for many uses including for security compliance, server automation, remote control, software distribution, patching, etc. 

One of the biggest benefits BigFix has had for our organization is the ease and efficiency to perform many different tasks, across pillars and platforms, all from one pane of glass.

It has immensely reduced network traffic when it comes to downloading patches. Across the board, I've had a number of customers who've had platform tools that I'm able to combine into one tool.

We've set up and started using BigFix to patch and have had much higher patch saturation rates than in the past. We do historical tracking with BigFix, and we can see that the success rate's gone way up.

It has also helped to reduce help desk calls because of the success rate that we have with the patching. As the success rate goes up, we get fewer calls. 

The power is all in the platform. It's great to be able to patch. It's great to have a bunch of stuff for security compliance, etc but the power truly is in the platform or the tool.

I would like to see SDK for Web UI included in the next release. 

Overall it's a very stable solution.

I've worked with customers that have a couple thousand endpoints to a couple hundred thousand endpoints. I've also looked at other competing technologies out there, and it is definitely one of the leading tools on the marketplace in terms of the scalability performance.

The initial setup is very straight forward. Depending on the customer, it can be complex as far as doing the necessary planning. Some customers can miss the point of doing a lot of that planning up front. If done right, it's not complex at all. You get really fast ROI from the tool.

My customers definitely do see ROI from using BigFix but it varies from customer to customer. 

BigFix has faster ROI than SCCM. It's more scalable, requires a lot less hardware, has faster reporting, quicker data to get out of it; it's better.

I would rate it a nine out of ten. Not a ten because there's always room for improvement. I've been working with tools like BigFix for quite a while and it's one of the best tools on the market.

I primarily consult with other companies for their software asset management purposes. I use BigFix to help deploy the IBM license metric tool and BigFix inventory.

The older version of the tools that I use also included the connectivity aspect, and the fact that the tool now has it separate from the collection of usage data makes the deployment of these tools much easier.

The fact that it works with endpoints so well is the most valuable feature. A big part of the collection of IBM License Metric Tool data is from the endpoint so it really helps.

Even at a very large number of endpoints, it's very stable.

Their technical support is very good. The PMRs I have had to open with IBM are answered pretty well. I have nothing but praise for these people.

I self-taught for this online, so the initial setup was a little difficult to pick up at first. I had to create a couple of testing environments and destroy them in order to learn how to use it. There was a lot of trial and error, a lot of reading of the manuals. 

I would rate this solution a ten out of ten. I'd give it an eleven but it's off the scale. It does what it says it's supposed to do. Once you get over the learning curve, it is pretty easy to use. Plugging in the endpoints is pretty simple.

I would advise someone considering this solution to hands down use it. 

We use this solution to successfully manage and control approximately thirty-five hundred machines in multiple, complex environments.

1. I can manage all of my assets from one place, no matter where they are in the world.
2. Manage deployments and authorized software assets.
3. Manage IMAGES for the entire organization from one place, and do it fast!
   
4. Patch management is no longer a problem.

The most valuable feature is patch management, a must have, even for Linux and iOS.

We have a strict standard for compliance, and this solution has simplified this. 

I would like to see the Self Service section made more user-friendly.

With respect to OSD, I would like to control the task sequence competently from the BigFix console.