BigFix Reviews and Pricing

it_user573

Tech Support Staff at a tech company with 51-200 employees

May 3, 2012

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Great for deploying software packages or computer configurations

What is most valuable?

Easy to use. Dynamic to the needs of the company.

What needs improvement?

There is limited support or assistance when creating new deployment tasks.

What other advice do I have?

New tasks require significant time investment; however, once the tasks are in place it makes upgrading or installing software extremely easy. The software is dynamic enough that there is very little that you cannot manage remotely.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user259119Cyber security Outreach manager at a consultancy with 10,001+ employees

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Jun 22, 2015

This review is helpful because it states just the facts, no embellishments.

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Thomas Rabl

IT Architect at a tech services company with 11-50 employees

Jan 14, 2021

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Easy to create tasks, stable, and easy to use

Pros and Cons

"It's easy to use, not complicated."

What is our primary use case?

We are using BigFix for software distribution, managing the network for our clients, and for updates.

What is most valuable?

The interface is easy to use, and it's not complicated to create tasks.

It offers all of the features that we require.

What needs improvement?

It's not an easy question as it provides all of the things we need. It meets our requirements.

For how long have I used the solution?

We are resellers. We provide solutions to our clients.

I have been using BigFix for one year, but the company has been using it for approximately seven years.

What do I think about the stability of the solution?

It's a stable solution. We have not had any issues.

How are customer service and technical support?

We have not had any support cases with technical support.

Which solution did I use previously and why did I switch?

In my previous profession, we used SCCM from Microsoft, and I am familiar with NetApp Storage and Windows.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable, but our customers find it expensive.

What other advice do I have?

It's a good solution. We have sold many solutions for clients. We don't have any project running at this time but expect that to change in the coming months.

I would rate BigFix a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. reseller