BigFix Reviews

Our primary use case is for endpoint configuration management.

Our patch cycles are much faster. They usually all happen within a few days or less.

The most valuable feature is the patching. 

It's much more flexible than SCCM. There are more things we can do and especially the cross-platform support is better. 

It actually increased network traffic. Microsoft and Apple have incredibly large downloads, so when you're downloading to thousands of machines it's huge.

I would like to see more emphasis on using the web console, to have the same power as the full fat client console that they do they now. It's a lighter way to log in and it would be faster for our operators to do their work. The console tends to take a long time for a large number of clients.

It's stable. I've been running it for more than ten years and it's generally pretty good. 

Scalability is very good. It's scaled to our current needs.

Their technical support is decent. 

The initial setup was straightforward. 

We implement in-house. 

I would rate it an eight out of ten. 

I would advise a colleague considering this solution to definitely understand what your needs are and see if the product meets those needs. Don't try to shoehorn your needs into a tool.

Being able to hit all of our endpoints is the most beneficial feature of this solution. It mainly gives us a lot of consistency. For example, with the previous product that we were using for endpoint management, we were getting like 70-80% completion on most tasks. With BigFix, it has moved past that and we're now achieving 98-99% completion.

It just streamlined the whole process, because it allows us to manage everything from one endpoint solution. It's reliable. So, we never had to spend time with the senior technicians for circling back to remediate all the ones that it missed.

Probably, there is need to just expand the WebUI and make it a full management console and really deprecate the Windows-based command console. They should definitely update the web reports to make it up to the executive level, something I'd actually want to show them, i.e., instead of having to rebuild everything outside in Excel.

In brief, it needs to expand the WebUI, get more granular permissions and then just getting web reports, that are on par with the year we're in.

We just ran into something, during the last update of version 9.5.3. We're still trying to figure out, if it was the update or not. But, we've had a couple of issues recently with some different things and as to how it's running, as far as the permissions go. Other than that, it has been great.

It goes back to reliability. I was in this company before they started using BigFix. We broke it over and over on our old endpoint system and it was just getting to the point where it wasn't even saving us time anymore. That's how we knew we had to invest in a new solution.

For us, initial setup wasn't complex because we are a fully owned subsidiary of a company that already had it all built out. Basically, they just added us in. For us, it was super straightforward, just like a simple click.

We looked really heavily at LANDesk; they offer a similar product. We ultimately ended up going with BigFix, because of its pricing. Being a subsidiary, we were able to jump on our parent company's license and get a volume license for the enterprise, versus having to going out and get our own solution.

There are so many things that I look at before selecting a vendor. The biggest ones are just honesty and a proven concept. We don't like to spend a lot of time sitting around the table, talking about what it can do, rather I want to see it, do it. So, those hands-on demos are a live proof of concept in our environment and that is what we always try to strive for.

Be careful. It's a super powerful tool. It can be unforgiving, i.e., if you do some of the things wrong, it can be a nightmare. There are a couple of things that we've learned in our environment, especially with the APIs and some of those things that can be devastating, if they're done wrong.

The most valuable feature of this solution is its ease of use.

It improves the productivity of our organization, by helping the technical guys in our team.

We would like to see more of the extended reporting feature. It would help the technical teams, so as to drill down into the reports further.

The stability is good.

Scalability is also good.

This solution is giving us the results that it's meant for.

You should definitely take a look at it.

The most important criteria while selecting a vendor are the reliability, cost and technical support.

It eases automation. We have been using it to automate Windows. We are currently using it on our AIX boxes to deploy patches; basically, to automate patch installation and OS upgrades.

It saves time and reduces human error. We are still experimenting with more of its features, such as how we can roll back some of the patches that we have already installed and so on. It definitely looks good.

We use it on the AIX. I think it worked fine. I work on the AIX and we are still in the testing period, so it would be interesting to see, if there's an issue with it. But, the team that does most of the automation thinks that it should work fine. Because they didn't see any issues with Linux, they don't see any issues with the AIX either.

Maybe, if they could provide a better GUI, it would be a nice thing to have.

Stability is good.

We're using it on Windows and have used it on Linux. It worked well on Linux and now, we are actively moving to test it on the AIX.

We were using HPE Server Automation, which we were formerly using to automate most of the Linux patching. We were using HPE SA for our automation. It automates but it doesn't have the feature as to where we can back out the patches that were pushed and BigFix offers that to us.

In my opinion, trust and reputation are the most important criteria when selecting a vendor. IBM is known for that.

Definitely, without any hesitation, I would recommend that you should implement and use it. Try it out!

BigFix is a good product with good technical support. We are updating the package and everything, so there are no issues.

BixFix is good, but they have to update the product. For example, we need AI, ML, and IIT. We also want to edit the discovery of our assets less.

There are some status problems we can't really call a bug. We want them to improve and offer these things. I want a Manager of Manager. I also want to see the multiple control and a multiple report format. I want to get the whole report within a single console.

It's like you have a simple car and you want to buy a BMW. A simple car also works, and every car has four wheels. But we all want more power, to be more agile, and receive more status updates.

I have been using BigFix for six years.

The stability of BigFix isn't bad.

The scalability of BigFix isn't bad.

BigFix technical support is good.

On a scale from one to ten, I would give BigFix a seven.

I'd probably say it's a great asset for inventory management. You don't know, especially in our environment, where everything is and it just appears. Then you can track down what belongs to whom, for inventory purposes.

There is some complexity, a learning curve, but overall it's a great product. I have and will recommend it to anybody.

The most valuable feature for me is being able to reach all systems at once.

I would probably just say the user interface and the web portal option. They came up with a GUI interface to use on the web, so it's very user-friendly. It's good for your lower level operators. Maybe a little more up-to-date interface would be better. It still has an older interface on the console.

Stability is great.

With regards to scalability, it's come a long way. I've only been working with it for about two years, and in those two years, it's evolved so much.

The technical support is always good.

I wasn't involved in the initial setup for this company.

Price and support were the most important factors we considered. I wasn't actually involved in this setup so I don't know which other professional endpoint security companies were on the shortlist.

It's great if you're looking for an all-in-one inventory management, patch management and security tool. Now they have also added Detect, which is an awesome response tool. It's almost getting to a one-stop shop solution for inventory and patch management and automation.

The most valuable feature of this solution is real-time recording.

We use it for planning a lot of distributions and we get results immediately, so as to see when it's being deployed.

We would like to see enhancement of the web UI.

The stability is great.

It scales well, this is a great product.

We have used technical support, we went through all of that. They're wonderful and have been really helpful. We're good now because of them.

We did a proof of concept, looked at the other competitors and after scaling all of them on a matrix, IBM ended up being the best option for us.

The most important criteria while selecting a vendor are the product's stability, relationship with the support team, salesperson and technicians.

The setup was very complex. It was very bumpy and we had network issues. But, they worked with us and we are happy now.

Talk to us, see what are your challenges and go for it!

Near world PCI compliance and patch. We share the modules that we own for BigFix. So, those are the most important.

Our compliance levels - i.e. our compliance percentage has improved.

Simulators could be introduced.

None that I can think of. It does what we purchased it for. So, there isn't really anything that I can think of to add to it.

It is very stable. Streaming, of course, will do it.

I manage and control the relays and everything, so it's easy to put new relays up and configure them.

The technical support is usually pretty good. However, I had a ticket that stayed open for a couple of weeks which I didn't get a response to. Then when we got the response it wasn't really good. So they could have told me sooner than two weeks.

We did an audit. A PCI audit. We were looking for reliability. Also cost and support were considerations.

I did the initial setup, it's fairly straightforward.

I wasn't part of the evaluation of other products.

Definitely look at BigFix to consider it as a solution.