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AshishYadav - PeerSpot reviewer
Banker at a financial services firm with 10,001+ employees
Real User
A stable solution with good support, but it needs to be updated
Pros and Cons
  • "BigFix technical support is good."
  • "The product lacks AI, ML, and IIT."

What is most valuable?

BigFix is a good product with good technical support. We are updating the package and everything, so there are no issues.

What needs improvement?

BixFix is good, but they have to update the product. For example, we need AI, ML, and IIT. We also want to edit the discovery of our assets less.

There are some status problems we can't really call a bug. We want them to improve and offer these things. I want a Manager of Manager. I also want to see the multiple control and a multiple report format. I want to get the whole report within a single console.

It's like you have a simple car and you want to buy a BMW. A simple car also works, and every car has four wheels. But we all want more power, to be more agile, and receive more status updates.

For how long have I used the solution?

I have been using BigFix for six years.

What do I think about the stability of the solution?

The stability of BigFix isn't bad.

Buyer's Guide
BigFix
September 2022
Learn what your peers think about BigFix. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
633,952 professionals have used our research since 2012.

What do I think about the scalability of the solution?

The scalability of BigFix isn't bad.

How are customer service and support?

BigFix technical support is good.

What other advice do I have?

On a scale from one to ten, I would give BigFix a seven.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Looi Qi Sheng - PeerSpot reviewer
Looi Qi ShengSenior Technology Officer at Uplands International School
User

Hi, May I know what is the meaning of AI, ML, and IIT?

Musa YAKASIZ - PeerSpot reviewer
Senior System Engineer at Platin Bilisim
Real User
Quick and easy-to-use tool; should consider lower prices for Turkey

What is most valuable?

I find the lifecycle and compliance models to be the most valuable features.

What needs improvement?

BigFix should consider giving organizations in Turkey a lower price.

For how long have I used the solution?

I have been using BigFix for nearly a year. 

What do I think about the stability of the solution?

BigFix is a stable solution. We have not had any issues with it. 

What do I think about the scalability of the solution?

BigFix is scalable and reliable. It has been good for our organization. 

How are customer service and support?

We have not had much use for technical support. The few times that we did get in touch with them, they solved our problems. However, we have not had much need for technical support. BigFix is easy to use.

How was the initial setup?

The initial setup was not complex.

What's my experience with pricing, setup cost, and licensing?

BigFix is actually a little bit on the expensive side in Turkey because of the dollar's exchange rate in our currency. 

What other advice do I have?

Everyone should give in Turkey a try. Our services are easy to manage with BigFix. It is a quick and easy-to-use tool. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
BigFix
September 2022
Learn what your peers think about BigFix. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
633,952 professionals have used our research since 2012.
Mathieu FABIEN - PeerSpot reviewer
CTO at LE GROUPE NOVA
Real User
A security solution with a good lifecycle management feature, but remote installation could be better

What is most valuable?

I like the inventory and life cycle management feature. It's simple to use. This platform is easier than Azure.

What needs improvement?

The remote software installation could be better. I would also like to see mobile device management within the BigFix itself. I would also like to have GlobalProtect management.

For how long have I used the solution?

I have been using BigFix for approximately three years.

What do I think about the stability of the solution?

BigFix is a stable solution. You can deploy it and forget about it. 

What do I think about the scalability of the solution?

BigFix is easy to scale. 

How are customer service and technical support?

Technical support is very good.

How was the initial setup?

The initial setup is straightforward and took us a day to implement.

What other advice do I have?

I would recommend BigFix to new users.

On a scale from one to ten, I would give BigFix a seven.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Performance & Monitoring Lead at NCR Corporation
Real User
Good patch management capabilities help us save time during deployment

What is our primary use case?

Our primary use case is Patch Management.

How has it helped my organization?

This has very much improved our organization by saving time to deploy thousands of endpoints to our customers.

What is most valuable?

The most valuable feature is Patch Management.

What needs improvement?

We would like to see a different license plan, e.g. to include features from lifecycle with Patch Management, as an example.

For how long have I used the solution?

We have been using BigFix for five years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free BigFix Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2022
Buyer's Guide
Download our free BigFix Report and get advice and tips from experienced pros sharing their opinions.