Automation Anywhere Reviews

I have been using Automation Anywhere to automate repetitive tasks across various domains and organizations. We have developed a lot of automations in domains like finance, HR, and supply chains on a daily basis. Basically, we create bots using Automation Anywhere that replicate human actions. 

Currently, we are working on a business case involving agents who respond to phone calls, providing order dispatch status. The average call time is five to six minutes. By using AI, we are creating a chatbot so that a customer service agent can input details and quickly provide all the customer-related information. This reduces call times from five minutes to one or two minutes, which is something we are currently working on. We are also exploring AI use cases for things that are not structured or rule-based.

Previously, we were using legacy automation methods. We were using different platforms to automate the system by writing scripts. You get the best value from automation when you automate a process end to end. In a business process, multiple applications might be involved in completing the processes. Automation Anywhere provides better integration with applications. We can integrate multiple applications at the frontend or backend and complete our processes. Previously, we could automate only a few parts because of limitations in supporting various technologies, whereas Automation Anywhere helps to integrate all the applications and automate a process end to end.

I have integrated it with SAP, Salesforce, ServiceNow, Jira, Tableau, and a lot of Microsoft platforms. We have also had integrations with database and mainframe applications. The integration is seamless. They have packages for particular applications. If you want to work with Salesforce, they already have a package for Salesforce. You just have to connect Salesforce with a certain set of details and provide the API details. It is seamless and within a second, you get connected, and data starts to be exchanged with the application.

It saves headcounts, improves customer experiences, and provides time and cost savings. In some projects, millions of dollars are saved annually from a single bot. The response time for certain customer scenarios has also been made efficient.

The way it integrates with subsystems is impressive. When automating business processes, there might be multiple systems in use. Automation Anywhere provides various ways to connect, such as by directly using backend APIs or using the frontend. This is incredibly useful.

They are constantly enhancing its capabilities. They have already included support for GenAI, enabling easy LLM training. You can train LLMs without putting in a lot of effort. You can train a model very easily. If you do the same thing manually from scratch, it will take a lot of time and you also cannot be sure of the accuracy. They are enhancing their capabilities in the field of AI to provide efficiency and accuracy.

It is a low-code/no-code platform. If you have a little bit of technical knowledge, you can easily design a bot. It is a basic part of software development. It is easier if you are aware of a few things such as writing up a logic, loop conditions, etc. Someone having the basic knowledge can easily adapt to this tool. It is quite simple and straightforward with drag-and-drop actions. It also provides information about a particular package or action you are going to use in your automation. If you are not familiar with the technology, you can explore Automation Anywhere University where they provide training. For anyone eager to start with it, it is quite easy.

Automation tools have a lot of dependency on the environment, particularly on machines. Reducing this dependency could increase success. The product has entered the GenAI space, so it is easy to implement. It will keep improving over time. However, making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.

I have been using Automation Anywhere for the last six years.

The stability rating is a nine out of ten. They are improving stability daily. If you had asked me four or five years ago, I would have rated it four or five, but they have significantly improved. Currently, nine is accurate, but there is always room for improvement.

It is being used globally. We are a global team with a presence in six to seven different countries. We have about 10,000 employees. We have business processes in different countries, and everyone is using it. We have implemented 140 to 150 automations, and a lot of people are involved in developing them.

I would rate it an eight out of ten for scalability.

I would rate them a nine out of ten. They have been kind and supportive. Whenever we need help, we can reach out to them, and they help us out.

I have worked with major partners like UiPath and Blue Prism prior to Automation Anywhere. I also worked with UiPath last year.

When comparing them from a developer's perspective, I prefer Automation Anywhere. Its canvas is user-friendly with options to switch between code view and list view, which other tools lack. As a developer comfortable with list view coding, transitioning to UiPath without that feature would require adaptation, whereas transitioning from UiPath to Automation Anywhere is smooth due to the flow view or list view option. Automation Anywhere already provides flow view development, simplifying adaptation. I appreciate this flexibility. I am also working on Power Automate, which is generally flow-based. Automation Anywhere offers convenient switching.

In UiPath, if you want to work with Salesforce, the package will not be there by default. You have to import that package, which is not the case with Automation Anywhere. Importing packages, like for Salesforce, is straightforward, and often available to team members. The best feature is having access to packages imported by team members.

It is straightforward. 

When it comes to bot deployment, a bot takes two minutes from one environment to another. Moving code between environments also takes only two minutes. However, there are sanity checks. These checks apply to all tools used in automation. Deploying code takes two minutes. We have automated this process, allowing code transfer from test to production with a single approval click. It is seamless.

Bot maintenance is not a tedious task. Once an update is done, we push that into a test or development to check whether it is impacting our automation. In more than 90% of scenarios, it does not impact. In a few cases, there is some impact with the update.

Before automating a use case, we assess its impact in terms of efficiency, error reduction, and cost savings.

Automation Anywhere has helped achieve around 50% savings in some scenarios. The error rate has been reduced by 80% to 90% in processes. Errors have been successfully eliminated from the process.

In terms of cost, we participated in projects achieving two to three million dollars in annual savings.

If you are a non-technical person, you need to become familiar with basic programming concepts such as conditions, looping, etc. Automation Anywhere is easy to adapt to. The UI is simple. If someone is coming from a different technology and wants to develop something in Automation Anywhere, one or two weeks are enough to get started with it.

We are getting trained on AI, document automation, and the Copilot system at the organization level. We are also exploring a few other business cases for implementing GenAI. We have some unstructured handwritten documents, and we are trying to assess how efficient it would be to automate it and how easily we can create a model for a certain set of documents for extracting the details.

I would surely recommend Automation Anywhere to other users. For business professionals, it automates repetitive tasks and enhances efficiency and cost savings. For technical individuals, it is easy to use and adapt. 

I would rate Automation Anywhere a nine out of ten.

I usually use Automation Anywhere in automating most of my work; for example, entering data, processing invoices, and generating reports automatically.

What I appreciate most about Automation Anywhere is that it really saves time and reduces a lot of errors, which would have happened if we had to use manual work; so it has that aspect of time saving and reducing errors that are usually made when doing that work manually.

Some of the things I have not appreciated about Automation Anywhere is that when I was setting it up at the beginning, it was a bit complex and it required some technical knowledge for me to set it up; however, there was documentation about its use that helped me in setting it up, but mostly the setup is a bit complex.

Regarding the pricing of Automation Anywhere, it is not bad, but it is a bit complex if we consider an organization with a limited number of people or a small-sized organization; its pricing is not usually fit for such organizations. However, for large companies or large organizations, the pricing is a bit acceptable for them.

The initial setup of Automation Anywhere is complex, and it has many components which I need to first install, such as the Control Room, the Bot Creator, and the Bot Runner; it also has many user roles and permissions that I had to first configure, along with the bot deployment settings and various other things.

Automation Anywhere requires maintenance on my end, so I cannot just set it up and leave it; I need to maintain it after some time, for example, with UI changes and software updates, and I think that is the maintenance it usually needs.

I have been using Automation Anywhere for about two years.

Regarding stability, Automation Anywhere is fairly stable because bots rarely crash and errors are always minimal; so if handled very well, it is actually very stable.

Automation Anywhere is highly scalable, allowing us to easily add more bots as our organization grows, and we can manage them centrally as the needs of our organization continue to grow; it also enables that feature that helps us add more bots as the organization needs continue to grow.

I have contacted technical support and they were very responsive.

The technical support team is very responsive and supportive; they helped me, but one problem I encountered is that sometimes their resolution takes a longer time, but eventually, they end up sorting the issue that is always addressed to them.

I have used something similar to Automation Anywhere, but I found Automation Anywhere to stand out as the most convenient and most friendly to me; that is why I prefer using it now because I could not compare it with other things I had used before.

The initial setup of Automation Anywhere is complex, and it has many components which I need to first install, such as the Control Room, the Bot Creator, and the Bot Runner; it also has many user roles and permissions that I had to first configure, along with the bot deployment settings and various other things.

The Automation Co-pilot, AARI, is very friendly because I can easily use it to trigger my bots from my desktop without needing a lot of technical knowledge; so it is very friendly to me.

It usually takes about three days to train non-technical users on how to use Automation Anywhere when we are doing it on a daily basis; about three days are enough.

I would rate this review a 9 overall.

Currently, our use case for the solution is majorly in IDP solutions, including invoice processing, document processing, and exploring agentic solutions. Major issues that we are having involve multiple types of POs that come along and how to process them, how to get good structured data from them, and how to remove the hallucinations of AI models. These are the major scenarios, and after that, the processing in SAP and other platforms with that particular data follows, which is our automation and IDP use case.

Document Automation plays a very good role for document processing. We were initially using IQ Bot, which is a product of Automation Anywhere, and we have now migrated to Document Automation. It helps us because in the previous version, we used to handle a lot of groups, and handling them was very difficult when we had multiple customers and a lot of templates of POs or invoices. Now we have one model, which is a smart solution that learns from what we give it and from the prompts and rules we use. It gives us better results, and we do not have to maintain it. It is also easy in live production because previously we needed to train in dev, then go to UAT and production. Now we can give validation two or three times in production and do not need to code it again and again.

We are using Document Automation on a large scale. For processing a manual PO and extracting its tags, it would take at least six to seven minutes for a person to do it manually. With Automation Anywhere, it is a very quick task because it extracts all the data in one go. If we send 30 POs, it will extract all of them at once, and then it will proceed with processing. One person can do all the work, and it saves a lot of time because it completes the task in a minute or two.

Automation Anywhere comprises multiple features, and it is a place where we can integrate a lot of solutions, which involve things such as automation solutions in Workday or Salesforce, agentic automation, human in the loop, and other varieties of things. The feature I love most is how we can interact with a human in the loop within IDP solutions so that a particular person can validate that the extraction is correct and that the data going inside SAP or any finance system is accurate, and how they can interact with it. The processing reduces their work as well, which is also a good point.

The API has helped me achieve my automation goals by allowing us to do a lot of POCs so that we can interact with the whole process structure with human-in-the-loops because in our industry, data which is going in and coming out should be validated. This is helping by reducing a 10-person workload to one person who can validate and approve the work.

It is creating a lot of value for the organization because there is a very big team which used to do a lot of processes. For example, the research and development team used to find chips that have a lot of applications and determine what those applications are so they can perform R&D or innovation on chipset manufacturing. We created LLM-created solutions, and it is extracting what they used to do R&D with a lot of data manually, which took a lot of time. This automation has reduced the time, and whatever they used to do in a week is now completed within a day. This is an example of how we are reducing complex times with the automation.

Sometimes the challenges for me and my organization involve the infrastructure because agentic AI also needs infrastructure to be set up, and the current infrastructure setup is not very great to adopt it. Sometimes we have issues which take time to understand, and that is one of the challenges. Another challenge is that we are using it for IDP solutions, and AI and LLMs are still hallucinating and giving different results for the same thing. These are the things that we are still struggling with. Automation Anywhere support provides assistance whenever there is an issue. When we raise it with the team, they are very responsive and trying to resolve it by coming on a call, and they resolve it as soon as possible.

We are currently using the Autopilot capability of AI Automator AI, but not in a very vast way or in a major way because our automation is more of a scheduled version, so we are not using it much right now.

In the initial session, there were a lot of things that are in preview, such as A-Sera and A-Code, and there are some process discovery tools as well which are coming, which are actually very great. They are in preview, so I am waiting for them to come. From my previous experience, sometimes when a new product came, it took time to get matured. I would be expecting that when it launches, it comes as matured.

I have been using Automation Anywhere for the last seven years. Parallelly, I have done solutions with Power Automate, but as compared to this, I feel that I am more comfortable with Automation Anywhere.

We used to have a hypercare period when doing a deployment, and I see a gradual decline in the errors. Right now, if I talk about four years back, we used to monitor deployments for a month. Now we monitor for a week because we have already tested a lot. Generally, issues are not coming from Automation Anywhere; more of the issues are coming from the infrastructure, which is fine and usually happens.

Automation Anywhere provides support whenever there is an issue. When we raise it with the team, they are very responsive and try to resolve it by coming on a call, and they resolve it as soon as possible.

For small automations, I would prefer Power Automate and similar solutions. For a complex one, I would go with Automation Anywhere.

It depends on the process. We are in the R&D space, and as I mentioned, the one-week work is done within a day, so it saved five days. For order processing, I would say that it is not very much time-saving because it is also taking time to extract and process, but it is giving us freedom in that the people who are doing the repetitive task are not doing that repetitive task now, and they are doing something else, maybe validation or something more productive.

For small automations, I would prefer Power Automate and similar solutions. For a complex one, I would go with Automation Anywhere.

The importance of AI governance in my organization is always crucial because of auditing, and we do not want any data to come out from there. Automation Anywhere gave us that particular security, and they are handling the data within their enterprise and not going outside. That is the first point which is why the organization is using Automation Anywhere.

We are using AI agentics and AI Agent Studio for some of the processes. I would say that it is majorly in a POC stage, but as I mentioned, we are using it for some of our systems and the API with the agent connection as well.

The visibility is more because in any complex solutions, we used to take the help of it. Visibility for us is significant and it does create an impact because whenever we are stuck for some time and then use it, it is clearly helping us a lot for the creation of solutions.

The API has helped me achieve my automation goals by allowing us to do a lot of POCs so that we can interact with the whole process structure with human-in-the-loops because in our industry, data which is going in and coming out should be validated. This is helping by reducing a 10-person workload to one person who can validate and approve the work.

I do utilize Automation Anywhere Center of Excellence, CoE somewhat for solutions creation and if there is any complex way which we are not able to identify how we can resolve these things. We use that for support.

I give this review a rating of 8 out of 10.

We are using Automation Anywhere majorly for automation, automating web applications or desktop applications.

The best features of Automation Anywhere include the user interface, which is quite easy to use now compared to its previous versions that were more difficult. The interface is user-friendly, and all code is visible during coding, showing what is going ahead and what follows in the code. This is not available in other RPA tools such as UiPath, which makes it a standout feature.

Additionally, Automation Anywhere is robust and the support is good. We get connected with the support team whenever required.

Co-Pilot is used for the processes involving human input while automating tasks. In the context of Automation Anywhere, it allows us to create various forms to facilitate this interaction. By incorporating user feedback during the automation process, we can streamline operations effectively. Overall, using Co-Pilot is straightforward and user-friendly, making it easy to build automations based on the forms we create.

There are several areas for improvement in Automation Anywhere that have been suggested by my team and colleagues during their Imagine event. They need work on WLM and when handshaking with their own application, as there is significant wiring required from a developer perspective. The WLM could be much easier and more understandable. It should be more accessible to developers because in the WLM, if a solution is developed, it cannot be tested in the dev environment. Testing must be done in the runner environment.

From a developer's perspective, there are fewer integration facilities, particularly AI integrations, compared to other tools. The pricing could also be improved.

Automation Anywhere has been in use for about nine years.

The stability of Automation Anywhere can be rated a nine out of ten. It is good.

In terms of scalability, there have been no significant issues. Hundreds of bots have been developed without facing any problems. The scalability can be rated a nine out of ten.

In my current organization, 10 to 15 employees are working with Automation Anywhere. The larger team in other RPA department are using UiPath.

They often provide good solutions, but sometimes they are unable to resolve issues, requiring users to find solutions independently, which can be time-consuming. I would rate their technical support a seven out of ten.

Neutral

We are using it as a SaaS solution. If we choose an on-premises solution, we receive a bundle that we need to install. This installation can be done on Azure, any cloud service, or on our own server machines. On the other hand, when we opt for a SaaS solution, they create control rooms and set everything up for us. We are only given an access key, or what could be referred to as a license key. By entering this license key, we can directly access the system. We can typically receive the license key quickly, often within a minute, for their cloud version. That's what I know about these solutions.

It requires some maintenance, but they are actively addressing it. They install patches and provide updates for the package versions. As a user of the SaaS solution, we don’t need to worry about these details. However, for the on-premises version, I believe users need to manually implement the solutions. Whenever there are updates or new package versions available, they deliver them to us, and we must install them in the control room.

Upgrading Automation Anywhere is very straightforward. It requires just clicking a button to upgrade multiple components including packages, solutions, control rooms, and the bot engine.

Regarding bot maintenance, if there are no changes in the web application or desktop application and no machine issues, bots can run for three to four years without human intervention.

The time saved by implementing Automation Anywhere depends on the number of applications involved. With fewer applications, it can save up to 40% to 50% of time. However, with complex applications involving multiple pages and interactions, the savings shift toward FTE savings, with time savings reducing to 10% or 20%. Sometimes it may take longer than manual user operations.

The pricing of Automation Anywhere is less than UiPath but more than Power Automate, placing it in the mid-range. It can be considered expensive and could potentially be lowered.

When comparing with other automation tools such as Power Automate and UiPath, all tools address similar problem statements but with different approaches. Each has unique features and limitations.

Technical skills are essential for RPA. If you know any programming language and have some technical understanding, you will find it easier to get into RPA. However, if you lack knowledge of programming languages, it may be challenging for you. Learning RPA involves keeping up with new features and updates, so we are continuously learning the platform. It took me about one to two months to fully understand how to complete a process on my own.

I would rate it a six out of ten. They can refine their pricing and improve the handshaking features and integrations. 

Our primary use cases with Automation Anywhere revolve around process discovery, where we've used that with many clients to identify areas of opportunity for automation, map those out, and build the core automation to drive the new modernized processes. We originally had done a fair amount of work with robotic process automation types of opportunities in and around revenue cycle with health system clients, ensuring that they get paid appropriately for the services they render.

One of the really interesting use cases that moving into agentic automation brings to the table are more complex use cases, where we can work with things such as medical necessity denials, where payers will deny or downgrade the payment that they provide to the health systems based on a set of medical necessity criteria. 

The introduction of the agentic capabilities allows us to ingest that denial letter, along with the criteria for medical necessity that's required to be met to be paid, and then work with the medical record itself, so the agent can scan the medical record to find out why it's denied matching to the criteria that's required to support it and determine if the criteria are met. If so, it can then draft a letter. 

Traditionally, that's been a highly manual process that requires a clinical resource, which tends to be very expensive, and they can do only about 10 a day or 50 a week. With this kind of automation, the draft letter is provided to them for review and confirmation, allowing them to increase productivity by multiples across the impact and giving them the opportunity to work more effectively in terms of the span of denials, because most health systems never even get to all of them, determining whether they'll take the time to do it based on labor intensity.

With all the things happening with AI in the market right now, one of the big challenges that clients have is ensuring the quality. There are fears around AI that people have about whether the AI will hallucinate and those kinds of things. Having a partner like Automation Anywhere, a company that is known in the industry, is a leader in the industry, brings a lot of credibility to how people look to solve those problems and drive that comfort level. 

Customers also are looking for the kinds of solutions that help enable their workforces to be more effective. Agentic capabilities bring a lot to that. If you think about not just the traditional labor savings, but how you can elevate the performance of the employees that will still be there, the agentic AI brings a lot to the table for those kinds of solutions as well.

Some of the really impactful features of working with Automation Anywhere are the ability to design and partner with their experts to come up with our solutions. Often, we're trying to push the envelope on how either a process has worked traditionally, and trying to see how the automation solutions can change the nature of that process. Automation Anywhere has been a fantastic partner to work through different ways and try different methods and approaches to solving those problems.

Document automation often comes up with our clients, where the processes we're working in still transfer faxes and other traditional documents that must be uploaded, with data extracted and input into a process, whether that's faxes for scheduling appointments or things such as benefit determination, sometimes following up on authorizations for services. Document automation is a really important feature and component to solving these problems.

In terms of areas for improvement and opportunity, Automation Anywhere has been a great partner for us. Many of our clients would want to see scalability in pricing, and while I could say cheaper, that's part of it. Finding creative and scalable pricing structures is important, especially with the move toward agentive automation, which presents challenges in getting clients on board. Clients are interested but reluctant, needing proofs of concept with minimal upfront cost or risk to demonstrate value. 

Additionally, there's potential for Automation Anywhere to integrate conversational types of tools and AI into their tool set, which would be really valuable.

We have been working with Automation Anywhere for several years and we are a partner with them, using them to support many of our solutions for clients, helping to modernize their workforce and bring the digital workforce concept to life with our clients.

In terms of reliability and stability, I have personally found Automation Anywhere to be a highly reliable and stable product, well-known in the market for that.

Many of our clients are just moving into automation, and one of the benefits with Automation Anywhere is the ability to scale and add processes as we improve concepts, helping them get comfortable with the technology while driving more value through expanded automations.

We've received great support from Automation Anywhere. We've developed some new innovative solutions with them requiring significant work from their engineering teams and their partner teams. They've been a great partner to gently vet our ideas, and they're willing to give them a try, which has been excellent.

Very few of our clients at this stage have agentic process automation in place, so in those cases, Automation Anywhere is our preferred partner. 

As we work with clients in identifying opportunities and positioning a solution, Automation Anywhere becomes an easy decision for them. In the traditional RPA space, while some clients may have other vendors, many do not have anything in place. We often work through how to move to the Automation Anywhere platform, which is made easier by their good job of facilitating the switch from other platforms.

The return on investment for our clients working with Automation Anywhere solutions typically shows at least three or four times in the first year and sometimes double that in outer years, arising from a combination of labor savings, improved quality, and reduction in process failures.

Some of the benefits that we've seen with our clients are substantial labor savings of 30% to 70%, depending on the processes that we often see in the ability to reduce labor costs. 

We see improved quality and the elimination of process failures, which can lead to multi-million dollar savings in things such as denials with our clients, addressing how much they're writing off that they can't collect from third parties. 

The elimination of process failures is a significant opportunity for savings, with typical savings being millions, if not tens of millions, for many of our clients due to areas such as insurance verifications, failure to get authorizations, and timely follow-ups on claims to ensure that we submit the required information to the payers.

With all the things happening with AI in the market right now, one of the big challenges that clients have is ensuring the quality, with fears about whether the AI will hallucinate, and those kinds of things. Having a partner like Automation Anywhere, which is known in the industry as a leader, brings a lot of credibility to how people look to solve those problems and drive comfort. They also seek solutions that help enable their workforces to be more effective, and agentive capabilities bring a lot to that. If you think about not just the traditional labor savings, but how to elevate the performance of employees that will still be there, agentive AI brings a lot to the table for those kinds of solutions as well.

On a scale of one to ten, I would give Automation Anywhere an eight depending on the day. They've been a great partner for us in developing new solutions, and when we've deployed them, we see high reliability. The brand is well-respected in the market, making clients receptive to the name and bringing credibility to our solutions. Overall, I give them high marks and enjoy working with them.

The use cases for Automation Anywhere are industry-agnostic and sector-agnostic, allowing for automation of processes that involve human interaction, mundane tasks, and large volumes. With the help of AI, we can now automate a lot of unstructured data, which wasn't possible before, so it's not limited to any specific sector or process. Whether it's HR, marketing, sales, operations, or engineering design, any of those can be considered for automation.

The main benefits of Automation Anywhere include improved operational efficiency, enhanced productivity savings, increased cost savings, new revenue streams, and a reduction in regulatory human errors. These are some of the major benefits it provides. For example, if a human takes one hour to perform a transaction that involves navigating through multiple systems and inputting data, Automation Anywhere can reduce that time significantly. The bot can complete the task in about 20 minutes, saving roughly 40 minutes per transaction, which translates to a 60%-66% time saving, enhancing overall productivity and cost efficiency.

They have introduced numerous AI-related enhancements in their product, making them the first among their competitors to develop a reasoning engine. Their PRE reasoning engine is particularly noteworthy, and they have quickly integrated Generative AI into their document automation product. Additionally, they offer a variety of other AI features and have designed the platform to be cloud-native. The AI features they have implemented stand out; they are indeed leading the pack. This strategy is impressive and effectively empowers their product with a wide range of AI capabilities, which are increasingly important in today’s tech landscape, especially with the rise of AI, Generative AI, and Agentic AI.

Automation Anywhere also provides Agentic AI-related APIs and is currently testing Agentic process automation in its early stages. In terms of product capabilities and AI integration, I would definitely rate them a ten out of ten. They are the fastest to reach this level of advancement compared to others, who seem to be lagging behind. For example, Blue Prism is progressing quite slowly, and while Power Automate has some AI features, they do not match the scale that Automation Anywhere has achieved.

Its pricing definitely needs to be more competitive. When licensing costs are high, we cannot use this tool for automation. Instead, we might opt for a lower-cost tool like Power Automate which is 50% less expensive.

Power Automate offers very seamless integration with the Microsoft ecosystem, including Azure cloud services and other Microsoft products. In contrast, Automation Anywhere has to rely on external LLMs for integrations. If Automation Anywhere can improve the ease of these integrations and provide them natively within the platform, it would greatly enhance its appeal.

I have been working with Automation Anywhere for over the last eight years, although not extensively in my current role. In previous journeys, I have used it for around three to four years. Currently, we use Automation Anywhere, but not extensively.

At this moment, I'm not sure about the stability of Automation Anywhere, but in previous experiences, I faced challenges with stability, which required ticket submissions for support. We encountered several challenges related to platform and technical issues. For instance, sessions would occasionally get disconnected unexpectedly. In those cases, we would raise a ticket with the vendor to get support. However, since we haven't been using the system extensively, we haven't faced many issues.

All these automation platforms, including Automation Anywhere, are highly scalable; depending on volume, you can adjust the number of bots, scaling instantaneously in the cloud. For on-prem solutions, one must ensure they have the necessary infrastructure ready for scaling.

While it is easy to scale with Automation Anywhere, I have not experienced extensive scaling in my previous encounters. The maximum number of bots we had was around 20.

I haven't raised many tickets recently to evaluate their technical support, but I know they have a dedicated partner manager. It has been good in my previous experience.

Positive

We are also using UiPath, Blue Prism, Power Automate, and the Microsoft stack. Mainly, the license costs of UiPath, Automation Anywhere, and Blue Prism are high, so we use Power Automate and Power Platform heavily.

It is generally easy to deploy. We use Automation Anywhere with both AWS and Azure.

Maintenance is indeed required for Automation Anywhere; you have to follow the vendor's product patches and version upgrades to keep it maintained.

Upgrading Automation Anywhere follows a standard process that they provide detailed instructions for, and we adhere to those guidelines. The upgrade process feels similar to any other software platform; I don't find anything particularly complex or different about it.

There is a separate team for bot maintenance, and if the bots are stable, maintenance needs tend to be low. However, if issues arise, maintenance efforts can significantly increase.

The return on investment from Automation Anywhere varies based on the business case and the benefits versus costs involved; for simpler RPA use cases, ROI can typically be achieved within a year.

Pricing needs to be more competitive, both in terms of licenses and overall expenses. This is crucial because many use cases cannot be automated if it isn't cost-effective.

We have not extensively tried Automation Anywhere with business users because they have added a lot of AI features that are difficult for them to understand. We also do not want to encourage business users to create automations that do not comply with regulations, compliance, and best practices, which presents a risk. Therefore, we've only utilized it within the CoE team for now. 

For existing developers, the learning curve for Automation Anywhere is easy to pick up. However, for business users, it might take some time, especially if they lack a programming background.

I have heard about the Automation Co-Pilot, and it sounds very powerful and useful. The Co-Pilot can generate code based on a natural language prompt, which is a substantial feature as it can reduce development time by 30%-40%, allowing faster shipment of code to production. 

In terms of integration, Automation Anywhere acts as a tool used to develop automation that connects to various systems, such as SAP, Excel, Outlook, and web applications. It doesn't integrate with other solutions directly but helps in automating processes that involve multiple systems. The platform provides capabilities for building various integrations, and that is part of what they sell. Automation Anywhere is fundamentally an automation platform that enables performance across workflows, APIs, business applications, and documents. API integration is possible with Automation Anywhere, but if specific APIs do not already exist, there is no way to create a new API directly within the platform. For that, one needs to create a new API using languages such as Java, Python, or C# before integrating it with Automation Anywhere.

Our organization places high priority on automation and AI. We are using the Microsoft ecosystem for many of our use cases.

For organizations considering Automation Anywhere, I advise that if you are focusing on AI features such as Generative AI or agentic process automation, it's a great choice as they are front runners in incorporating these functionalities early on. However, if licensing costs are a concern, the Microsoft stack would be more beneficial.

I would rate Automation Anywhere an eight out of ten.

My main use case for Automation Anywhere in my current company is complex to describe, as I started in June. 

My primary focus has been restructuring the team, creating processes, best practices, and standards. I stopped the whole production, not implementing new automations or enhancements, ensuring we can scale up. 

One of the major business cases we have is invoice payments, where we handle a good number of invoices using IQ Bots. Eventually, we will migrate to Document Automation once we transition to the cloud, which is starting next month, May 19th. Invoice payments are a great use case since we receive different types of invoices from various vendors. 

We use Document Automation to organize information, restructure it, and then grab the information to save it into different systems of records. This is probably, from my perspective, one of the most important cases. Due to my seniority here, I haven't had the opportunity to know too much about the business cases beyond assessing the infrastructure. However, that is one of the critical automations from my perspective.

I've seen many benefits from using Automation Anywhere so far, including having around 50 automations running in production. I can't say right now exactly how much we're saving in dollars, however, there's a measurable benefit, as we work closely with the legal team that performs a lot of manual work, and we help them significantly. That's my main customer right now. Additionally, I have technology and finance as other critical customers, covering probably 80% of the company. As a financial institution focusing on financial advice, we are about to open a digital bank in the next few days.

From my perspective, the most valuable features in Automation Anywhere are its ability to connect to different systems of records. We are only using RPA at a very basic level, not utilizing Intelligent Automation or AI, as it's not part of my contract. Document Automation is still growing and is not 100% mature, however, the basic functionality of RPA is amazing. I really appreciate how you can connect and interact regardless of the system of record, infrastructure, or platform. This capability has empowered us to help the organization interact and eventually automate their processes.

Automation Anywhere could improve by better integrating with DevOps. Currently, it cannot be integrated 100% with DevOps methodology, which many companies are requiring. 

What Automation Anywhere is doing right now is in the right direction, and I would appreciate seeing a better task mining tool. Fortress IQ needs to grow more in terms of maturity; people spend weeks creating PDDs. Having a user-friendly tool to record sessions and generate PDDs in minutes would be fantastic, making the process more efficient.

I started doing RPA Automation Anywhere in 2017, beginning with zero automations. We started the program, and after seven years, we had around 120 automations. 

The stability and reliability of Automation Anywhere's bots depend significantly on how we define our development strategies. If we have good practices, reusable code, a solid framework, and effective development methodologies, the bots can be very stable. 

We have experienced bot failures, however, those failures are usually due to development issues or system glitches, not Automation Anywhere itself.

Automation Anywhere scales with the growing needs of my organization in the cloud, as it adjusts based on our needs. My concern is primarily on the Bot Runner side; I currently have VMs, however, I plan to migrate those to servers, which will help me scale up more effectively by increasing processing power and RAM rather than simply adding more VMs.

Automation Anywhere's support has been great since we signed up for gold support last year. 

Having a technology partner that understands our environment is crucial, as this enables quicker issue resolution without needing lengthy explanations about our setup. Now, we can more easily address issues since the support staff is familiar with our infrastructure, automations, and pain points.

Positive

Prior to adopting Automation Anywhere, my company used Excel macros, which are not enterprise solutions and are more personal automation tools. Some individuals used Power Automate, however, it's not an enterprise solution and doesn't integrate with other tools apart from Microsoft products.

I don't have specific numbers for the reduction of manual work or error reduction, however, the metrics we had were very poor before I arrived. I asked Automation Anywhere to include the COE manager in my contract so I can evaluate and present proper numbers to senior management. However, I see significant benefits in FTEs; I wouldn't say we're eliminating FTEs. Rather, we are helping employees focus on more creative activities.

I haven't evaluated similar tools. I know they exist, however, at my previous company, I was informed I was to use Automation Anywhere before I joined the RPA program. At my current company, they already use it, and while they did evaluate UiPath at some point, the cost was a significant factor in the decision.

My advice to someone considering Automation Anywhere is to ensure proper planning regarding the environment, security, compliance, and governance. It's vital to establish clear metrics to show management the potential savings from automations. After setting this foundation, having best practices, standards, and a solid framework in place will be crucial for success.

Something I would emphasize is the need for more technical discussions at events. Whenever new solutions or ideas arise, I want to understand their implementation, especially concerning data storage and compliance. For example, during a recent conference, I was surprised by the data migration plans discussed for Document Automation, which raised compliance concerns for me. More technical insights would help clarify such issues for all attendees.

I would rate Automation Anywhere nine out of ten. The solution is great, however, there are limitations in the COE Manager and Document Automation. If those tools were more mature and meeting scheduling was more immediate, it would significantly enhance the overall experience.

Automation Anywhere overall is a great tool for automation, as it provides a lot of flexibility to work with different other applications.

We have been using Automation Anywhere for the past nine years, and Agentic Process Automation is a very new solution to the market. We started implementing this feature two years ago and are currently getting significant benefits from it.

Automation Anywhere offers a bring your own model feature, which gives confidence to our customers as we can use any model with guardrails governance in place. This flexibility, combined with features called Copilot, Ari Copilot, and Mozart Orchestrator, helps us keep everything on track in a control room. These are features we have always valued in Automation Anywhere and will be very helpful for our development as well as our customers to achieve better ROI.

The data advantage provided by the Process Reasoning Engine is excellent because it understands customer data progressively. For example, a standard LLM has everything pre-trained, but hallucination remains a problem. Automation Anywhere's Process Reasoning Engine with Agentic Process Automation understands customer steps, approvals, and feedback. Based on this feedback, it learns independently, which is the strength of Agentic Process Automation with the Process Reasoning Engine.

Automation Anywhere is definitely user-friendly, allowing newcomers to start with it easily. When it comes to improvements, they should add more applications directly connected with Automation Anywhere to make it easier to connect and manage automation. Additionally, more API applications should be introduced to help developers reduce development effort and deliver higher value to customers.

We have been using Automation Anywhere for the past nine years, and Agentic Process Automation is a very new solution to the market. We started implementing this feature two years ago and are currently getting significant benefits from it.

Automation Anywhere scales well with the growing needs of our organization, as we have been using it for the past nine years. We have been upskilling with different technologies including AI skill, APA, and Document Automation. We are seeing many new capabilities in Automation Anywhere, such as open cloud architecture, which makes us enthusiastic to continue upskilling further.

My evaluation of customer service and technical support is very positive. There was a time when I would have rated it at around fifty-fifty percent, but now Automation Anywhere uses AI for customer support. Whenever we submit a ticket, we receive an answer within a few seconds. This demonstrates the effectiveness of Agentic Process Automation, as we can see their product functioning excellently. Whenever we experience bugs in our code or feature breaks, we receive prompt answers from the support team thanks to AI agents.

I rate customer service and technical support a nine out of ten because Automation Anywhere utilizes Agentic Process Automation in their support team, allowing us to receive any support solution very easily.

Before adopting Automation Anywhere, we were using Python, which required our developers to create scripts and handling was very difficult with bugs and error management. Now, it is much easier with the orchestration layer in Automation Anywhere, alongside the pre-built solutions and packages that were the main factors driving our switch from standard automation to our Automation Anywhere journey.

We are getting approximately two hundred percent return on investment from Automation Anywhere throughout our automation journey, including RPA and our current Agentic Process Automation implementation. This is definitely a very good ROI we are receiving from Automation Anywhere.

My advice to other organizations considering Automation Anywhere is to start with small projects first. Once they achieve a good ROI from these smaller projects, they can dive deeper into big end-to-end projects. They should definitely test and deploy AI easily from Automation Anywhere, as the low-hanging fruits are beneficial for newcomers before tackling bigger challenges.

The option to buy, build, or bring your own tools and models is absolutely a fantastic feature that other tools never provide, allowing us to bring our own model or application into the control room of Automation Anywhere or other tools. In enterprise companies, we need to handle legacy applications, API endpoints, and different types of models depending on model capabilities and training data. The LLM changes based on each process, and applications may vary. Automation Anywhere gives us the flexibility to use any tools and agents from external sources, which is a beautiful feature Automation Anywhere provides.

The centralized governance system is definitely required for large organizations because the management or IT team wants to see exactly which model is being used, how many tokens are being consumed, what guardrails are in place, and how Protected Health Information is being handled in the tool. The governance system is a fantastic feature in Automation Anywhere so that everyone remains aligned throughout the entire organization.

I give this review an overall rating of ten out of ten.

We are into the financial industry. We have 14 different business units using Automation Anywhere, including HR, digital finance, pensions, and similar areas, primarily within the financial sector.

It's easy to use, and with less experience, anyone with the business knowledge can automate easily. We can see that it's beneficial to integrate other applications and use the API to trigger any of the Automation Anywhere bots from the client-specific application.

The monitoring and reporting aspects are currently not very standardized, specifically regarding the on-premises setup. I’m not entirely sure if the cloud version has the necessary capabilities. If something goes wrong or is about to go wrong, it doesn’t help to only rely on dashboards or monitoring tools to assess the situation.

Additionally, businesses typically want detailed reporting. Right now, we lack the ability to monitor transaction-level statuses and tracking, which is a significant limitation.

Their support also needs improvement.

I have been using the solution for around eight years.

Performance-wise, it is okay now. Stability-wise, if they add new features and AI-related stuff, there are hiccups in each release. They used to do monthly releases as well as quarterly releases. Clients aren't confident due to issues in each release.

I would rate it an eight out of ten for scalability.

Technical support also has a pricing model. With non-premium support, it is hard to get immediate responses. Premium support responds immediately. 

I would rate their support a five out of ten as the resolution is delayed.

Positive

I have used UiPath and Power Automate. Automation Anywhere is user-friendly for business users, while UiPath is more suited for programmers due to complexity. Power Automate has powerful document automation. Pricing is a drawback for Automation Anywhere compared to Power Automate.

The setup can be pretty easy unless there are multiple components integrated or organization-specific standards. 

For a single server in a regular control room, it may take a couple of hours. When implementing a control room and IQ Bot, it may take approximately five hours.

Usually, one person is required to maintain our infrastructure, making it easy to upgrade and resolve any issues. I do all infrastructure-related things in my organization.

For maintenance, we need downtime from the business, usually on weekends for prod, and a platform outage for non-prod environments.

When comparing automation tools like UiPath, Power Automate, and Automation Anywhere, Power Automate often comes out as the most cost-effective option. Recently, I've noticed that Automation Anywhere has been charging separately for its various components, such as APIs, agentic processes, and business document automation. This pricing model has led many clients to reconsider their choices, especially those with limited budgets.

I've observed a significant trend where not only financial clients but also smaller businesses are migrating back to Power Automate due to its affordability. Power Automate offers a premium plan starting at just $25 per user, making it a more accessible choice for many organizations.

 I would rate this solution an eight out of ten because of their support.

Our main use cases for Automation Anywhere are anything that's end-to-end automations. We initially used to do finance and HR only, however, eventually graduated to different verticals and departments. Our use cases have been predominantly high-value, high ROI, and anything that can be repeatable, algorithmic, and automated.

Automation Anywhere has significantly improved our ability to automate both standard and complex business processes. Initially, we focused on traditional rule-based automation to streamline end-to-end workflows in functions like finance and HR, which delivered strong ROI.

More recently, we’ve expanded into HyperAutomation where we have used Automation Anywhere to orchestrate the end to end AI solutions. These tools have allowed us to tackle tasks that previously required manual intervention by enabling role-based, persona-driven agents that make near human-level decisions with human oversight 

One of the most valuable features of Automation Anywhere is its low-code/no-code framework, which enables us to quickly build reusable automation templates. This has made it easier for both developers and citizen developers to scale automation across teams.

As a cloud-native platform, it offers an intuitive and accessible development experience, which has accelerated adoption and reduced infrastructure overhead.

While the platform’s features and enterprise support have been excellent, one area for improvement is greater flexibility in packaging and pricing. It would be helpful to have more modular options that allow us to selectively license features based on our needs without committing to the full suite.

This would improve cost efficiency and make it easier to align the platform’s capabilities with our automation strategy as it evolves.

I have been using Automation Anywhere for over ten years. I play different roles in consulting, being within the product, and trying to be the implementer, leading to multiple implementations.

I would rate the stability and availability of Automation Anywhere at 9 out of 10. Since moving to the cloud platform, we’ve experienced minimal downtime, and overall reliability has been excellent. It’s one of the most stable enterprise automation platforms we’ve worked with.

Automation Anywhere has scaled well with our evolving business needs. We've been able to expand usage by adding more creators and runners as required, and the licensing process has been straightforward and efficient. The platform has supported both incremental growth and larger strategic shifts without friction, which gives us confidence in its ability to scale further as our automation footprint grows.

I would rate Automation Anywhere support a seven out of ten. Enhancing the support tiers might be beneficial, and pricing has been a primary challenge, with a need for cheaper options and more tiered support.

We do not have premium support. While we possess a basic support package that has been really good, we are considering premium support packages for the future, however, we have received ample assistance from Automation Anywhere for critical issues we've faced.

We previously used earlier versions of Automation Anywhere, and during our transition from v11 to A360, we evaluated the improvements through a series of proof-of-concepts. What stood out was the enhanced developer experience, broader connector support, and the overall seamlessness of development and deployment in A360 compared to prior versions. These improvements solidified our decision to continue with Automation Anywhere as our automation platform of choice.

Straightforward, and we were able to apply all templates and best practices when we rolled out the solution internally

Mix of both internal as well as vendor team. Vendor experience has been great

We've seen strong ROI from Automation Anywhere in two main areas. First, traditional automation has helped us streamline end-to-end processes in functions like finance and HR, resulting in measurable operational efficiency. Second, AI orchestration has allowed us to manage and scale multiple AI-driven use cases effectively, extending the impact of automation beyond rule-based tasks.

While we can't share specific metrics, the overall value—in terms of time savings, consistency, and scalability—has been significant.

In our experience, setup and licensing with Automation Anywhere have been smooth and straightforward. Our vendor management team worked closely with a partner and Automation Anywhere to handle licensing, and the cloud-based setup was efficiently managed by their team. We've used the platform for over 4 years without any major licensing or deployment issues.

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