Atera Primary Use Case
In the beginning, we were using Atera to go into companies and get them onto a remote management system. Many of the companies that we worked with didn't have any type of remote management.
We also utilize it for invoicing services, when we have to go out to a customer and help fix different things, and that has been very helpful.View full review »
They are providing our RMM and PSA tools, as an all-in-one solution tool for MSPs. I am internal IT, but the same concept applies.
I am an internal IT manager for a company which has about 250 staff between Australia and India. I came from an MSP, so I knew the way an MSP can help us run, e.g., how you can use different monitoring tools to cut down on management of endpoints and having to go through all those processes manually when you can just use tools to automate them.
We are a managed IT support company. We use Atera for ticketing, keeping track of work with our clients, and monitoring our clients' computers and devices.View full review »
We are using Atera as a managing solution. I am an MSP. We provide our clients support services and protection. We are using Atera to get control on a machine, results, information, license keys, serial number information, performance on the machine, and rates of the hard drive, e.g., if it is SSD or HDD. Everything is possible to do. As well, we are running the background scripts without interrupting users. We are running the command line and PowerShell, if we require it. It seems like an easy, light tool to use.View full review »
I'm a managed service provider so I use Atera for all my clients. I manage their machines for all types of alerts relating to all kinds of hardware issues, from memory to hard drive space. Whenever a client needs help remotely, I definitely make use of Atera.
I also use Webroot, which is integrated into Atera, for clients searching for viruses. For a number of my clients, I employ Atera Work from Home. This way, if they are working from home, they can remotely connect back to their office machines and make use of patch management. This covers my clients' needs for computer maintenance, running their patch management, and other day-to-day maintenance that is needed for both Macs and PCs.
I provide managed IT services for a bunch of doctors. I mostly work for healthcare providers. I use it for pretty much everything IT: server management, control management, and desktop management.View full review »
I use Atera for managing and supporting our customers' computer environments. The use case is for remote support, monitoring, and management of their IT systems.
I am the only technician working with Atera and I manage 150 endpoints, with plans to increase this number going forward.View full review »
Our use cases depend on the customer's requests. We need to provide an automation script. We check for feature availability in terms of the two print automation scripts that they offer. If they don't have it then we create customized scripts.
It provides remote automation.
Owner with 1-10 employees
We use Atera as endpoint management for multiple companies that I service. Basically, they don't have a domain, each one is an individual. It allows me to manage them as if it was on an active directory, but it's not. I can push out commands through the agent that's on each endpoint.View full review »
We are using Atera daily in our organization as an IT management solution.View full review »