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Atera Primary Use Case

EC
Technician at a security firm with 11-50 employees

We use Atera primarily to create tickets, monitor our network, and track the performance of our equipment. It helps us see all parameters and ensure everything is functioning well. Atera is crucial for managing our clients' issues efficiently and closing cases quickly. It maximizes our network capacity without additional costs, which is important for our operations.

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CB
IT Managed Service Provider at Principal PC Consulting, LLC

I'm a managed service provider so I use Atera for all my clients. I manage their machines for all types of alerts relating to all kinds of hardware issues, from memory to hard drive space. Whenever a client needs help remotely, I definitely make use of Atera. 

I also use Webroot, which is integrated into Atera, for clients searching for viruses. For a number of my clients, I employ Atera Work from Home. This way, if they are working from home, they can remotely connect back to their office machines and make use of patch management. This covers my clients' needs for computer maintenance, running their patch management, and other day-to-day maintenance that is needed for both Macs and PCs.

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JC
IT Manager at Dynamic Bradview Roofing

They are providing our RMM and PSA tools, as an all-in-one solution tool for MSPs. I am internal IT, but the same concept applies.

I am an internal IT manager for a company which has about 250 staff between Australia and India. I came from an MSP, so I knew the way an MSP can help us run, e.g., how you can use different monitoring tools to cut down on management of endpoints and having to go through all those processes manually when you can just use tools to automate them.

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Buyer's Guide
Atera
July 2025
Learn what your peers think about Atera. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
861,803 professionals have used our research since 2012.
AV
Owner at Sytex Ltd.

Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.

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AZ
Lead at Lit IT Support

I provide managed IT services for a bunch of doctors. I mostly work for healthcare providers. I use it for pretty much everything IT: server management, control management, and desktop management.

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it_user1537185 - PeerSpot reviewer
Director of Development at Cage Data

We are a managed IT support company. We use Atera for ticketing, keeping track of work with our clients, and monitoring our clients' computers and devices.

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KB
Chief Technology Officer at Jetty IT Solutions

In the beginning, we were using Atera to go into companies and get them onto a remote management system. Many of the companies that we worked with didn't have any type of remote management. 

We also utilize it for invoicing services, when we have to go out to a customer and help fix different things, and that has been very helpful.

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AV
Owner at Sytex Ltd.

We are using Atera as a managing solution. I am an MSP. We provide our clients support services and protection. We are using Atera to get control on a machine, results, information, license keys, serial number information, performance on the machine, and rates of the hard drive, e.g., if it is SSD or HDD. Everything is possible to do. As well, we are running the background scripts without interrupting users. We are running the command line and PowerShell, if we require it. It seems like an easy, light tool to use.

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DM
CTO at Apex ICT

I use Atera for managing and supporting our customers' computer environments. The use case is for remote support, monitoring, and management of their IT systems. 

I am the only technician working with Atera and I manage 150 endpoints, with plans to increase this number going forward.

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reviewer1264113 - PeerSpot reviewer
Owner with 1-10 employees

We use Atera as endpoint management for multiple companies that I service. Basically, they don't have a domain, each one is an individual. It allows me to manage them as if it was on an active directory, but it's not. I can push out commands through the agent that's on each endpoint.

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reviewer1772733 - PeerSpot reviewer
Information Systems Specialist at a energy/utilities company with 51-200 employees

We are using it for ticket tracking and importing projects, but we're moving away from it.

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AV
Owner at Sytex Ltd.

We are using Atera daily in our organization as an IT management solution.

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JC
Network Administrator at a university with 51-200 employees

Our use cases depend on the customer's requests. We need to provide an automation script. We check for feature availability in terms of the two print automation scripts that they offer. If they don't have it then we create customized scripts. 

It provides remote automation. 

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AA
Network Security Engineer , CCIE Certified Engineer at FSD Innovative Technologies L.L.C

My customers include both large and medium enterprises. Recently, we deployed it for five thousand endpoints. Industries using Atera include manufacturing, real estate, and construction. For construction companies, it’s particularly useful as we manage multiple sites from a single screen. My customers use Atera mainly for remote monitoring and management (RMM) and as a professional services automation (PSA) solution. They rely heavily on it for IT automation activities, including patch management and scripting. They also use it for the ticketing solution. With Atera and its AI features, it is very comfortable to work with.

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reviewer1688097 - PeerSpot reviewer
President at a tech services company with 1-10 employees

We use Atera for endpoint support and updates.

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Buyer's Guide
Atera
July 2025
Learn what your peers think about Atera. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
861,803 professionals have used our research since 2012.