We use the solution for corporate users and guest users who come to the company. We use it for IoT devices, like factory devices and cameras.
Managing Partner & Technical Consultant at IT Expert
Provides all the needed security options, but the support should be faster
Pros and Cons
- "The solution is secure."
- "The support should be faster."
What is our primary use case?
How has it helped my organization?
We have a multi-site design with Aruba. For small locations, we use Aruba Remote Access Point. We can open a VPN tunnel to the controllers, and the users can connect their servers securely. For example, we used a captive portal solution from Aruba. The guest users could log in using web portals without any tools.
What is most valuable?
We manage all wireless devices from Aruba Central. Aruba AirWave is an on-premise solution. If we have our own servers, we can use AirWave and troubleshoot wireless networks. It's a good management system. It enables easy troubleshoots and management. The solution is secure. It has all the security options.
What needs improvement?
The support should be faster.
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April 2025

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For how long have I used the solution?
I have been using the solution for four or five years.
What do I think about the stability of the solution?
The tool is stable.
What do I think about the scalability of the solution?
The tool is scalable. We have about 3000 users.
How are customer service and support?
The support was better before. Now it is not good. It should be improved.
How was the initial setup?
The setup is complex for new users. Cloud deployment is easier than on-premise deployment. The deployment can be done in one to two days.
What about the implementation team?
The deployment can be done in-house. We can deploy devices from the cloud for remote locations. We need not go there. Aruba has a solution for zero-touch provisioning.
What's my experience with pricing, setup cost, and licensing?
The product is expensive. We need to renew the license to use the tool.
What other advice do I have?
I will recommend the solution to others. Overall, I rate the product a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Coordenador técnico at a computer software company with 201-500 employees
Can be widely tuned to meet any needs and it offers a higher level of integration with IoT straight out-of-the-box
Pros and Cons
- "Although there are other solutions available and some with a lower initial cost, they don't offer the same level of integration with IoT as this solution without having to add additional hardware, which ends up costing more."
- "The initial setup is more complex than other solutions."
What is our primary use case?
Our primary use case of the solution is hospitality.
What is most valuable?
The most valuable feature is that it can be tuned much more than other vendors, giving you more options to execute.
What needs improvement?
The solution can be improved by simplifying the configuration. I would like to see a more user-friendly GUI that is not so easily confused when configuring clusters or even a single node when people are not paying attention to what layer they are configuring, whether it be at the mobility master level or at the node level. I would like to see more analytics that can help us pinpoint the cause of reduced performance related to the airtime and number of SSIDs being used.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
I consider the solution to be stable.
What do I think about the scalability of the solution?
I believe the solution is scalable.
How are customer service and support?
The support team for the solution is good and always eager to help.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is more complex than other solutions. You need to understand the technology, the way it's configured, and the way you have to set it up. The solution requires more knowledge and more commitment than others.
What about the implementation team?
We implemented it in-house.
What's my experience with pricing, setup cost, and licensing?
The pricing has increased and it was always more costly than some of the other solutions available.
Which other solutions did I evaluate?
I evaluated Ruckus and Meraki Wireless before choosing the solution.
What other advice do I have?
I give the solution a nine out of ten.
Although there are other solutions available and some with a lower initial cost, they don't offer the same level of integration with IoT as this solution without having to add additional hardware, which ends up costing more.
I recommend that you gather all the requirements and define the API groups before the deployment of this solution.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Aruba Wireless
April 2025

Learn what your peers think about Aruba Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
855,347 professionals have used our research since 2012.
IT Manager at Genesis Global
Helpful in extending LAN capabilities via wireless capabilities but is not user-friendly
Pros and Cons
- "It's been running for the past three years with no default configuration."
- "The solution could be more user-friendly."
What is our primary use case?
Our primary use case for this solution is extending the LAN capabilities via wireless capabilities so people can roam around in the office with wireless connectivity. Additionally, its management has a lot of insight into which access point you're connected to and a lot of information about the devices. Some of the information is related to bringing your device, whether it's a device which is owned by the company or not and reporting what sites are being browsed and accessed.
What is most valuable?
We find its stability very valuable. It's been running for the past three years with no default configuration.
What needs improvement?
The solution could be more user-friendly.
For how long have I used the solution?
We have been using the solution for a couple of years and are currently using the latest one.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable. We have approximately 300 users utilizing the solution.
How are customer service and support?
We have had a relatively good experience with customer service and support. I rate them an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is a bit complex and requires some basic networking and wireless networking concepts.
What about the implementation team?
We implemented via a vendor, and implementation took approximately one week.
Which other solutions did I evaluate?
We did not evaluate other options because we wanted one integrated solution which incorporated both wired and wireless, and with Aruba Wireless, we got the full package.
What other advice do I have?
I rate the solution a seven out of ten. I advise users to research and decide based on their organization's needs.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Engineer at Trends and Technologies, Inc
Intuitive, easy to install, and simple to maintain
Pros and Cons
- "The network strength is good."
- "I need more access. I only install the hardware and the software part for the client. However, there are no admin privileges, which is an issue. You need to contact them and make a special request."
What is our primary use case?
We primarily use the solution for wireless access, for using WiFi and the network, the internet.
How has it helped my organization?
It's very popular. We've ordered more than 150 units.
What is most valuable?
It's a really good product. It's really easy to maintain.
The AP preconfig with the USB console cable and everything is easy and really useful for the company.
The installation is simple.
Users have been very pleased with the solution as it offers such a high-speed connection. The network strength is good.
It is more intuitive and user-friendly.
What needs improvement?
I don't have any access in the Aruba dashboard. I need more access. I only install the hardware and the software part for the client. However, there are no admin privileges, which is an issue. You need to contact them and make a special request. They should allow everybody to fiddle with their settings if they bought the solution.
For how long have I used the solution?
I've used the solution for the past six months.
What do I think about the stability of the solution?
We haven't had any performance issues. The solution is stable.
What do I think about the scalability of the solution?
The scalability is pretty good. You can expand it by using Aruba Switches.
We have about 700 users on the solution at this point.
How are customer service and support?
I've never had any reason to reach out to technical support.
Which solution did I use previously and why did I switch?
I previously used Meraki. Aruba has better network speed. Also, in Meraki, when we make changes, we need to refresh the dashboard. With Aruba, it's one click and we can regulate and refresh the dashboard. It's much easier.
How was the initial setup?
The solution is simple to install. It's not overly difficult or complex. For half of the preconfig process, it might only take 15 minutes.
Then, there might be one and a half hours for testing, to fix the access IDs and other access points to match everything in the data center.
We only need two people to install and set up the solution.
What about the implementation team?
I deploy the solution for our clients.
What was our ROI?
We have seen a positive ROI.
What's my experience with pricing, setup cost, and licensing?
I don't handle the licensing aspect of the solution. It is likely more expensive than Meraki since Meraki just has a dashboard. Aruba has a little bit more on offer.
You do have to purchase the software and hardware separately.
Which other solutions did I evaluate?
We did not consider any other options before choosing Aruba.
What other advice do I have?
We have a partnership with Aruba.
Overall, it's a good solution, and we are happy with it.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
IT Infrastructure & Security at a university with 201-500 employees
Seamless features, straightforward implementation, and reliable
Pros and Cons
- "The most valuable features of Aruba Wireless are the seamless feature and the concurrent user."
- "Aruba Wireless can improve the assigning of access points. We have times that the nearest access point is not assigned but one far away. The integration between access points could improve."
What is most valuable?
The most valuable features of Aruba Wireless are the seamless feature and the concurrent user.
What needs improvement?
Aruba Wireless can improve the assigning of access points. We have times that the nearest access point is not assigned but one far away. The integration between access points could improve.
For how long have I used the solution?
I have been using Aruba Wireless for approximately one year.
What do I think about the stability of the solution?
Aruba Wireless is very stable among all the other access points I have used.
What do I think about the scalability of the solution?
The scalability of Aruba Wireless is good.
We have approximately 1,000 to 1,300 users using the solution. We plan to increase the usage of the solution. There are plans to install 150 access points in January.
How are customer service and support?
We have a partner in Indonesia that we use for support that is called Agiva and they sometimes escalate issues to Aruba Wireless. I do not have direct experience with the support of Aruba Wireless.
Which solution did I use previously and why did I switch?
I do not have any experience with other vendors other than Aruba Wireless.
How was the initial setup?
The initial setup of Aruba Wireless is simple, including a wireless plan used. If we have instant access points and change them to computer access points, it is simple to do.
What's my experience with pricing, setup cost, and licensing?
We have a license for the source mobility controller.
The price of Aruba Wireless is expensive.
I rate the price of Aruba Wireless a two out of five.
What other advice do I have?
We have four people for the maintenance of the solution.
I rate Aruba Wireless a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Telecommunication Engineer at a comms service provider with 51-200 employees
Well-known in its market, has no problems with stability, and has good pricing for large-scale businesses
Pros and Cons
- "The feature I found most valuable to customers in Aruba Wireless is not a technical feature. It's more of its image, trademark, or brand as the product is very well-known in the market, and that's a good point to offer to customers. My customers just ask about the basic features of the product, and usually, when asking about Aruba products, customers don't pay too much attention to any specific feature as long as the product is solid and sure, and that you can change or modify it, as what you can get from Aruba Wireless."
- "One area for improvement in Aruba Wireless is its dashboard or interface because in some cases, it's not as easy to use as it should be, but overall, it's okay. Pricing for the product is also on the higher side. Another area for improvement in Aruba Wireless is technical support because it's hard to reach when issues arise and the speed of answer could be faster. Other areas for improvement in the product include integration and configuration."
What is most valuable?
The feature I found most valuable to customers in Aruba Wireless is not a technical feature. It's more of its image, trademark, or brand as the product is very well-known in the market, and that's a good point to offer to customers.
My customers just ask about the basic features of the product, and usually, when asking about Aruba products, customers don't pay too much attention to any specific feature as long as the product is solid and sure, and that you can change or modify it, as what you can get from Aruba Wireless.
What needs improvement?
One area for improvement in Aruba Wireless is its dashboard or interface because in some cases, it's not as easy to use as it should be, but overall, it's okay.
Pricing for the product is also on the higher side.
Another area for improvement in Aruba Wireless is technical support because it's hard to reach when issues arise and the speed of answer could be faster.
Other areas for improvement in the product include integration and configuration.
For how long have I used the solution?
We've used Aruba Wireless within the last twelve months for some of our customers. We act as sellers and integrators of Aruba Wireless. We don't use the product, but our customers use it if needed and if it is a requisite for our customers. We've been dealing with Aruba Wireless for two years now.
What do I think about the stability of the solution?
Aruba Wireless is a stable product. I didn't notice any problems with its stability.
What do I think about the scalability of the solution?
Aruba Wireless, in terms of scalability, is okay.
How are customer service and support?
The technical support for Aruba Wireless needs improvement in terms of providing better support and being more reachable when problems appear. Support also needs to improve its speed in answering customer issues.
How was the initial setup?
In terms of setting up Aruba Wireless, if everything goes well, usually there's no problem, but sometimes if you need something specific, it becomes very tricky, particularly in terms of finding the right support for your setup issue. It's not easy. As for how long the deployment of Aruba Wireless takes, it didn't take too much time, though I can't give an exact timeframe.
What's my experience with pricing, setup cost, and licensing?
In terms of pricing, the pricing for Aruba Wireless is not bad for large-sized companies, but for medium-sized companies, it's on the higher end, but because Aruba has a good company image, medium-sized companies still go with Aruba Wireless.
What other advice do I have?
My advice to others looking into using Aruba Wireless for business is that Aruba is a well-known brand. When you buy the product, you should know what you're purchasing. As long as you have all the information you need before the purchase, you have complete knowledge of Aruba Wireless, and you know what to expect from the product and what to do with the product, then go for it.
I would rate Aruba Wireless eight out of ten, overall. I only give a rating of ten when everything goes okay, and that's almost impossible. There could be room for improvement in the pricing, and in any business relationship, there's always an issue that could arise, so it's very rare for me to give a ten out of ten to any product or company.
My company has a business relationship with Aruba Wireless as an integrator.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
IT Manager at MNHD
Simple to install, reasonably priced, and helpful technical support
Pros and Cons
- "Aruba is easier than Juniper."
- "The stability and management could be improved."
What is our primary use case?
I've been a consultant for six years.
What is most valuable?
Aruba is easier than Juniper.
What needs improvement?
The stability and management could be improved.
For how long have I used the solution?
I have been working with Aruba Wireless for five years.
We are currently working with Aruba Wireless but will be changing to Juniper later this year.
What do I think about the stability of the solution?
When it comes to stability, Cisco is number one. Aruba and Juniper are similar.
What do I think about the scalability of the solution?
Aruba Wireless is a scalable solution.
How are customer service and support?
Technical support is good.
Which solution did I use previously and why did I switch?
I have been working with Juniper WLC Series for one year. We plan to implement Juniper next month.
How was the initial setup?
The initial setup is very easy.
What's my experience with pricing, setup cost, and licensing?
The pricing is fine.
Cisco is more expensive than Aruba or Juniper.
Aruba has pricing for a Virtual license with a VLAN package.
Which other solutions did I evaluate?
We decided to change to Juniper because it looked right, and because of the easy management.
What other advice do I have?
I would rate Aruba Wireless a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head - Managed Connectivity Services at Rogers Capital
A wireless networking solution with a useful analytics feature, but the price could be better
Pros and Cons
- "I like the analytics feature."
- "The price could be better. In the next release, I would like to have more analytics features."
What is our primary use case?
We are part of a conglomerate on the island. We provide this solution to all our different divisions, including the shopping malls. We are the technology division of the group. So, we've been assisting the group in their implementation across sectors.
What is most valuable?
I like the analytics feature.
What needs improvement?
The price could be better. In the next release, I would like to have more analytics features.
For how long have I used the solution?
We have been using Aruba Wireless for the past five years.
What do I think about the stability of the solution?
Aruba Wireless is a stable solution.
What do I think about the scalability of the solution?
Scalability depends on the model.
What about the implementation team?
Our in-house team did the implementation.
What's my experience with pricing, setup cost, and licensing?
The price could be better. Competitors offer more features for a similar cost.
What other advice do I have?
On a scale from one to ten, I would give Aruba Wireless a six.
I rated Aruba Wireless six because the analytics part seems to depend on third-party software applications and because of their pricing.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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