Mahmoud Shehadeh - PeerSpot reviewer
Technical Support at MayaSoft
Real User
Reasonably priced and simple to install, but scalability is limited.
Pros and Cons
  • "The coverage, concurrent user life, and visualization are the most valuable features of these solutions."
  • "The coverage, concurrent user life, and visualization are the most valuable features of these solutions."

What is most valuable?

The coverage, concurrent user life, and visualization are the most valuable features of these solutions.

What needs improvement?

The configuration of the virtual controller could be improved. When they reach a maximum of 100 the configuration is lost.

In the next release, I would like the WiFi text included.

Whether videos are online or in live sessions, it can take a long time to deliver videos in Aruba Wireless.

What do I think about the stability of the solution?

Aruba Wireless is a stable product.

What do I think about the scalability of the solution?

Aruba Wireless is scalable, but it has limitations. 

When you reach the limit of 100 users or have too many devices, you will experience a loss of connectivity.

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Aruba Wireless
April 2024
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How are customer service and support?

In Jordan, the technical support for Aruba Wireless is very good.

Which solution did I use previously and why did I switch?

I am certified, in Sophos XG.

We work with Full Configuration, Virtual Controller Wireless, Ruckus, and Cisco.

How was the initial setup?

For our customers, we deploy both on the cloud and on-premises.

The initial setup of Aruba Wireless is easy, but the controller device is difficult.

The virtual controller process is very simple. For example, configuring a user portal or a cap portal is extremely difficult.

To configure a user, I must log in to the user portal, with a username, and password. It's extremely difficult in the device controller.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable. I would rate it a three out of five.

What other advice do I have?

I would rate Aruba Wireless a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Project and Services Manager at Gensystems
Real User
Easy to set up, connect, and configure
Pros and Cons
  • "We were able to increase capacity very easily."
  • "They could work on energy consumption as this equipment needs a lot of energy."

What is our primary use case?

We installed Aruba Wireless for some clients who needed to expand their network inside offices or homes.

What is most valuable?

It's an excellent solution overall. We were able to increase capacity very easily.

This type of equipment is easy - very easy to connect and configure inside a network. For example, you can use a cell phone to configure. It is very, very simple. 

When you want to check if the equipment is working it's quite straightforward. You can do it just with a cell phone. You can check if you've got any problem or any type of equipment connected to the network. It's useful to be able to check what the equipment is connected to or if there is a mesh connection between other APs. You don't need to use a physical cable.

While I haven't used it, Aruba has a server that can not just check the equipment, but also validate or log into the network. This type of server is wonderful, however, I don't know the name.

The initial setup is quite simple.

What needs improvement?

Many features are already in development. For example, Aruba Central, or the server to verify the type of equipment is connected to the network centrally. It's very useful and is a good solution for home or business, and it supports more than 200 pieces of equipment.

We're not really missing any features at this time. 

They could work on energy consumption as this equipment needs a lot of energy. This is probably what needs to be improved in the future, as, currently, this type of equipment consumes more than 60 watts. I understand that it needs more power to work, however, there must be a way to lessen it in future releases.

For how long have I used the solution?

We've worked with this solution throughout the year.

What do I think about the stability of the solution?

The solution is stable and allows you to connect any kind of equipment - cell phones, tablets, laptops, any type of equipment that has a wifi connection. It is very easy to connect. There are no issues. There can be about 50 or 60 pieces of equipment working at the same time without losing connection or velocity, or use of equipment.

What do I think about the scalability of the solution?

The solution can scale well and has helped us to increase capacity.

We don't have plans to increase usage at this time.

How was the initial setup?

We installed one first, the first AP, the first equipment, and the others' equipment could connect without a network cable - just by mesh, like a network without cables. We increased the capacity of the network with this type of technology solution.

It is very easy to use. You just load an app on your cell phone from the Apple Store. You can continue with this application on your cell phone.

What other advice do I have?

I would rate the solution at a ten out of ten. We've been quite satisfied with its capabilities. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Aruba Wireless
April 2024
Learn what your peers think about Aruba Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,924 professionals have used our research since 2012.
Networking Solution Architect at ALE
Real User
Reliable for Many Years as a Wireless Connection for Our Office and Guest Users
Pros and Cons
  • "The most valuable feature of Aruba Wireless is application monitoring."
  • "For a more senior tool, a local application monitoring related to IoT vendors would be useful."

What is our primary use case?

We have used Aruba Wireless, with an Alcatel-Lucent logo, as the wireless connection for our office and guest users for nine to ten years.

How has it helped my organization?

We just use Aruba Wireless to provide our wireless connections.

What is most valuable?

The most valuable feature of Aruba Wireless is application monitoring. I can choose which application can connect. You can select the menus. It's very important that it's easy.

What needs improvement?

Aruba Wireless has already improved all that we need. There is a new version, 8.x, that provides a mobility controller. They probably upgraded their cloud servers. 

We have Mobility Manager. The idea is to have a mobility-based machine that can manage a controller around the company.

For a more senior tool, a local application monitoring related to IoT vendors would be useful. Because the company is stable, they have good quality.

What do I think about the stability of the solution?

Aruba Wireless is stable. Now we don't have any issues. In the early versions, there were problems, but now all is okay. They've advanced a long time ago.

What do I think about the scalability of the solution?

With Aruba Wireless you can scale to 10,000 IPs. It's very scalable. In our office, we use around 100. We have customers around the world. 

We use Aruba Wireless with thousands of internal users in our office. We resell the product around the globe, so we have thousands of people connected. No extra staff is required to maintain the installation.

How are customer service and technical support?

We use web resources to fix problems or for the recovery of data. We start around the Aruba network site. We found out the solution to recovering data there. 

We don't escalate issues to technical support. We have a lot of support here with our team.

How was the initial setup?

The initial set up of Aruba Wireless is in the middle, i.e. not so easy and not so complex. You need to learn to understand the process through the provided documentation.

What about the implementation team?

We installed Aruba Wireless by our internal team, as we resell their products.

What was our ROI?

We saw an ROI. We are looking for eventually replacing Alcatel-Lucent because it's a senior to Huawei and Aruba. 

With Huawei, you are talking about an enterprise solution. With Aruba, you are talking about a standard solution. Hopefully, we will take the best of each of the previous vendors.

What's my experience with pricing, setup cost, and licensing?

We do not have a leased license with Aruba Wireless. We bought ours earlier. We don't use the cloud solution of Aruba. We bought the license for life. We don't rent the license or pay a monthly fee.

Which other solutions did I evaluate?

We are looking at Stellar solutions currently as an alternative: OmniAccess Stellar solutions. The new product line from Alcatel is what we are using for it.

What other advice do I have?

Aruba Wireless is very expensive. They changed a lot of models in the last two years. The cost has increased quite a lot in my local area. 

Other than costs, it depends on whether you have a discount on the license. Aruba Wireless changed all of the portal payments a couple of years ago. This created some issues. 

On a scale of one to 10, I would rate the product with an eight.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Specialist at a newspaper with 501-1,000 employees
Real User
The initial setup is straightforward. Configure one IAP and all the rest self-configure to that one.​
Pros and Cons
  • "The initial setup is straightforward. Configure one IAP and all the rest self-configure to that one.​"

    What is our primary use case?

    Doctors offices, car dealerships, and small business. It is used to provide internal, guest access.

    How has it helped my organization?

    We originally were using SonicPoint and had tons of connectivity issues. We switched to Aruba to fix all the issues with all my clients.

    What is most valuable?

    I like the IAP line and being able to have a true mesh without the need of a controller. The features included in them are also very nice with a built-in website for ToS for guest access.

    What needs improvement?

    The price point is pretty high compared to Ubiquiti and other equipment.

    For how long have I used the solution?

    Three to five years.

    What do I think about the stability of the solution?

    None, which is why this product turned into my go to solution.

    What do I think about the scalability of the solution?

    The largest implementation that I was able to do was about 15 APs, with no issues.

    How are customer service and technical support?

    I have never had to use technical support. The product is very simple to use.

    Which solution did I use previously and why did I switch?

    I used SonicPoint. The connection stability was very poor. Though, the firewalls worked well.

    How was the initial setup?

    The initial setup is straightforward. Configure one IAP and all the rest self-configure to that one.

    What's my experience with pricing, setup cost, and licensing?

    Price is fairly expensive, however it is worth it. If the “master” fails, another AP can take over the role.

    Which other solutions did I evaluate?

    We evaluated Ubiquiti, Hive, Netgear, Cisco, and Meraki.

    What other advice do I have?

    Grab a couple and test them out. The features that these things have available and the ease of setup are fantastic.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    Network Design and Delivery at a financial services firm with 10,001+ employees
    Real User
    Its Access Points are like plug-and-play devices that you just turn on and leave there and will automatically speak with its controller.

    What is most valuable?

    As a network engineer, the feature that I value with Aruba is the management of the devices, like the one-touch provisioning of a wireless network.

    How has it helped my organization?

    Aruba Access Points are like plug-and-play devices that you just turn on and leave there and will automatically speak with its controller! It just makes the network administrator's work easier.

    What needs improvement?

    I worked on getting the root cause of multiple alarms of wireless access points in our management platform and found it to be caused by a software bug of the current version in the wireless controller. While doing this task, I found that the TAC support people I worked with have limited knowledge or comprehension of the what's going on as I was passed around to other engineers a few times.

    For how long have I used the solution?

    I used to troubleshoot these devices for six years.

    What do I think about the stability of the solution?

    Due to the software bug I encountered (forgot the version), it appeared like that multiple access points were unstable, software speaking, but were not down physically.

    How are customer service and technical support?

    Just slightly above the middle rating because not all technical support have the same caliber of troubleshooting an issue.

    Which solution did I use previously and why did I switch?

    I also worked with the Cisco wireless solution as I manage several enterprise networks that use different solutions. I would say that managing Aruba products is easier than Cisco.

    How was the initial setup?

    For a person who has been brought up with Cisco devices, I could say it was complex when I started working in Aruba's CLI.

    What about the implementation team?

    We just used the cheat sheets we have in our SharePoint, following what the previous engineers did when setting up.

    What other advice do I have?

    From a person who tried managing multiple wireless device platforms, there were little to no incidents that we receive for Aruba devices for a specific period of time. Though the biggest contender of this product line has been setup to majority of our customers, it appeared that Aruba devices are more stable.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user424338 - PeerSpot reviewer
    Network Administrator at a university with 1,001-5,000 employees
    Real User
    For the most part, users haven't noticed hiccups because of the HA capability & the speed at which the controllers can authenticate. Unlike in the past, quarterly release dates have been delayed.

    Valuable Features

    It's very adaptable from the access point line. We've found that ClearPass products have met our performance marks to the letter. They sold us on foundations stats and provided us with everything we asked for. They didn't come up short and were dead on the money.

    Improvements to My Organization

    It's provided our students with such reliable service that they just expect it to be there and take it for granted. They come to school, blackboard their work, get on YouTube, chat with friends, etc., and then go home, not realizing that they used the college network. We've been able to give them the best experience possible, and their feedback has been amazing. If there are ever any hiccups, the complaints and tickets pile up very quickly.

    Our users, for the most part, haven't noticed hiccups because of the HA capability and the speed at which the controllers can authenticate. In fact, the last couple updates have boosted the quality and redundancy. Students have been able to watch YouTube videos without any noticeable rendering issues during hiccups.

    We have a few IAP's and that's sort of like the standalone home router stuff. They're lacking in functionality, and though they are designed for standalone small deployments, they don't give you the good standalone fun stuff that you expect on a smaller scale router, like good DLNA. I wish they were a little bit more progressive on their IAP line.

    Room for Improvement

    Before HP bought Aruba, the release dates for codes were very predictable and quick. Code release were always visibly available. But since HP's acquisition, normal and quarterly release dates have been delayed, probably because of continued integration between the two companies. One specific issues is that we want to deploy their latest and greatest AP, but they don't have a GA code version available yet. We're still waiting.

    I know that's a very specific complaint, but it actually has impacted us because we keep a flush on the older access points on hand just in the event code gets delayed by a few weeks. It's now been delayed by a month to two and I have to buy older access points. I can't deploy the latest and greatest.

    I'm hoping things get smoothed out when they start getting their product lines and their flow of products and code deployments get fixed. I've been a little disappointed in that.

    Also, I've found some of their onboarding stuff to be overkill and not worth the price. Their base stuff that's included in ClearPass is absolutely amazing, but the fringe things are superfluous and overcharged. The core stuff, though, is exactly what you pay for.

    Use of Solution

    We're essentially an Aruba shop. We have uniform wireless AP's ranging from AP 125's, which are slowly going to be de-commissioned on our next product cycle, all the way up to AP 325's in our fleet. We have three 7240 controllers, and one 7210 controller as our test platform box that we use for benchmarking and a few other projects. They're basically fully-licensed and we are basically all-wireless. We do not have any HP switching gear in-house or Aruba switching gear. All of this is controllers and access points for the hardware side. For the software side, we have AirWave, which monitors our entire wireless fleet in controllers, and ClearPass. We have three ClearPass appliances -- one is a hardware box and another is a VM box. Both of them are 25K units and one 5K unit appliance, as well as hardware.

    We've been using them for about 10 years I would say, maybe nine years.

    Deployment Issues

    It deploys extremely quickly.

    Stability Issues

    The controller is a rock solid 10 out of 10, the access points are 9.5 out of 10, ClearPass is 10 out of 10, and AirWave is 9 out of 10.

    Scalability Issues

    It scales incredibly well. We did have some scalability issues with the system a long time ago, but they fixed that rather quickly. We also changed product lines at around that time. We were outgrowing the product a little bit too quickly, but since we've moved to the new controllers, it's been rock solid.

    Customer Service and Technical Support

    Technical support is very good, but it's dependent on the engineer you get. Sometimes you'll get a fantastic engineer and your problem is solved right away. Sometimes you might have to jump through a few more hoops. Sometimes you get the Cisco experience where you must follow the bouncing ball and complete all the 10 questions. You know how your product works, you don't need to complete 10 questions. You have a problem and want an engineer who can solve this really quickly.

    I've noticed that it's been getting better over time. It used to be bad about four years ago. Over the last two to three years, it's been getting a lot better. As long as you fill out the surveys, I tend to find that the service has been getting better and better and better. You get your resolution pretty quickly. So I'm generally quite happy with the tech calls.

    I've noticed they've scaled back a little bit of their SE's. I guess that's because they're such a big company.

    Initial Setup

    The initial setup tends to be both straightforward and complex. Although I haven't done an initial setup in a while, everything just clicks together very well. When I did do an initial setup, the wireless controller was up and running within a few minutes. Deploying new controllers into the cluster takes seconds. There are a lot of wizards and guides built into the controllers for setup. So it's very easy.

    ClearPass is a little harder, and AirWave is medium difficulty. ClearPass is the hardest part to get going without a good amount of training.

    Pricing, Setup Cost and Licensing

    Day-to-day costs are generally very low. We have very few problems with the system, so our maintenance costs and hours that we put into solving problems is generally very low, which makes my life really easy to work on other issues that come up. Our wireless system generally doesn't generate a lot of day-to-day issues.

    Initial costs for purchasing the system? It's on par with other vendors, but is a little bit cheaper than the equivalent of what we were getting out there, so I feel that we got really good value.

    Other Advice

    Make sure you buy the system that suits your network. They have a very broad pallet, so you can buy one that's overkill and buy one that's underkill. Make sure you spec and follow the guides appropriately. Also, you have to have a very good concept of how fast you're going to grow and how much you're going to grow because if you don't have a really good idea of what your growth curve is going to look like, you can easily buy something that doesn't fit perfectly.

    Proper planning for scaling, and knowing what your growth curve is going to be is key. Work with the SE's on figuring out the plan is very important. Aruba has a very broad product line on scalability, so that can hurt you and help you at the same time. It is very nice to have.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    it_user137469 - PeerSpot reviewer
    Network Engineer with 1,001-5,000 employees
    Vendor
    We needed a real stack environment, a high density switch & dual power supply.

    Managing our data centre network was a challenge. It was designed 15 years ago, before the internet, and not very flexible. If the users had asked us to create a new system we might have had to say no because we didn’t have the space and the bandwidth.

    With two networks – one for administration and one for students – to manage, we were certain the old data centre would not serve users’ needs into the future: it had no room for expansion. It was difficult to install new equipment because of the huge amount of cable. We needed a data centre to give us space and where it would be easy to add and remove equipment. The administration had become increasingly dependent on IT services for carrying out its duties. As e-administration capabilities expanded, ensuring delivery of the systems demanded by its seven independent departments was becoming even more crucial. Everything is done electronically today.

    Our network supports more than 400 applications, ranging from internal systems for supporting healthcare for the elderly and handicapped to public-facing, self-service applications for the municipality’s 203,000 citizens.

    We chose the HP 3800 switches for a number of reasons: we needed a real stack environment, it is a high density switch with 48 1 Gb ports and four 10 Gb ports, it has dual power supply for redundancy, and it has a lifetime warranty. The lifetime warranty is important to us. If a device breaks and is no longer available, HP provides a similar device – a newer version.

    At the network’s edge are more than 1,000 devices in 800 different buildings, connected using HP 2600 Series Switches and HP 3500 Series Switches. HP 5400 Series Switches connect 30 backbone devices. HP ProCurve MultiService Mobility Access Points are installed throughout the network to give easy network access to laptops, tablets and smartphones.

    We have been working with HP products for the past 15 years. We needed to do this installation quickly and working with products we trusted and knew inside out really helped. There was just no reason to start again with a new vendor. Network deployment took just six weeks. We have helped beta-test HP ProCurve Manager Plus for the past 5 years. 

    The whole design creates redundancy, it is a showcase of the right way to do it. The HP 3800 switches not only have the flexibility of a stackable form factor, they have 10 Gb expandability to support bandwidth-intensive applications, providing investment protection for future needs. The flexibility we have is a huge benefit. We now have a system that can cope with future demands and can create new systems demanded by the users. It is much more flexible when you have to add more equipment: we no longer have to pull new cables because they are already installed in the racks. You just have to add the new equipment, put the network connections into the network switches and it just runs the way it should.

    When you have 10 Gb links it is easier to add extra VLANs and now we have the option to use 10 Gb everywhere – a huge difference to the 1 Gb links we had previously. The 10 Gb fibre is key to making our network design work. Currently we have 450 km of fibre installed across our municipality. It is now easier to find your way around the network, improving network monitoring significantly. The way it is structured now, monitoring is easier. All the racks are designed the same so it’s much easier to find your way around. All the devices have a unique naming structure and unique address, and all the ports on the switches are designed for a specific purpose – so you know where things are.

    Even when a stackable switch is operated with other units, there is only ever a single management interface for the network administrator to deal with. This simplifies the setup and operation of the network. You only have to manage 1 switch for each stack, meaning I only have to manage 5 switches instead of the 24 I would have had to manage previously.

    The system is more responsive for the users and we now have a system that can cope with future demands: now that we have the space and the bandwidth we need, we have the ability to create the new systems that the users want.

    Disclosure: PeerSpot has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.
    PeerSpot user
    LamViet Tan - PeerSpot reviewer
    IT Supervisor at TPC VINA Plastic and Chemical Corp., Ltd.
    Real User
    Top 20
    Priced well, stable, and good support
    Pros and Cons
    • "Aruba Wireless has been straightforward to set up."
    • "The user interface could be improved in Aruba Wireless. This would make the setup easier."

    What is our primary use case?

    We are using Aruba Wireless to connect our internal network.

    What needs improvement?

    The user interface could be improved in Aruba Wireless. This would make the setup easier.

    For how long have I used the solution?

    I have been using Aruba Wireless for approximately three years.

    What do I think about the stability of the solution?

    Aruba Wireless is a stable solution.

    What do I think about the scalability of the solution?

    We have approximately 200 people using this solution in my organization.

    How are customer service and support?

    I have used the support from Aruba Wireless.

    I rate the support from Aruba Wireless a four out of five.

    Which solution did I use previously and why did I switch?

    I was previously using Cisco small business. We switched to Aruba Wireless because the capacity was better and was more stable. I wanted to switch to SQL Enterprise but the price was very high compared to Aruba Wireless.

    How was the initial setup?

    Aruba Wireless has been straightforward to set up.

    I rate the initial setup of Aruba Wireless a four out of five.

    What was our ROI?

    I have received a return on investment while using Aruba Wireless.

    What's my experience with pricing, setup cost, and licensing?

    The price of Aruba Wireless has a more competitive price than other solutions.

    I rate the price of Aruba Wireless a four of five.

    What other advice do I have?

    I rate Aruba Wireless an eight out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
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