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Director of Networks at Sellcom Solutions
Real User
A scalable solution that provides a great user experience
Pros and Cons
  • "Aruba Wireless offers a good user experience."
  • "The network times for protocol synchronization can be improved."

What is our primary use case?

We provide services for clients, so it's always a different use case. For example, we work with a retailer and we focus on electronic tasks. Another is corporate offices in a bank, one of the biggest banks in Mexico. Another is massive events like the Olympics with different sponsors. There's a big difference in the type of use cases.

What is most valuable?

In the case of the contacts or the callers, Aruba Wireless offers a good user experience. For example, there are a lot of the contacts in the retail store, we are talking about 100,000 users connected at one time. After evaluation, Aruba Wireless was considered best for large numbers of users like this. 

What needs improvement?

The network times for protocol synchronization can be improved. Sometimes it's complicated, and we need to tweak it to coordinate or synchronize it to the clock at the network access point. I have some issues with the introductory domain with the frequency that we use. For example, it's very common to have a box with a frequency channel with the introductory domains in Mexico. The access points have some issues in this release; I think it's version eight. Sometimes the documentation is confusing. You have to figure out a lot of different placements on your own because of the outdated information.

For how long have I used the solution?

I have used Aruba Wireless for about five years. 
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What do I think about the stability of the solution?

Aruba Wireless seems to be very stable. I don't remember having any issues with stability. 

What do I think about the scalability of the solution?

Aruba Wireless is scalable. You can add more people. You can use the same configuration for 50 or 2,000, or 5,000 users.

How are customer service and support?

Aruba Wireless technical support is too slow, or it used to be. For example, to test a domain in Mexico, they would spend about three months.

How was the initial setup?

The initial setup is complicated because you have to modify many options, and you have to spend time handling those options, and sometimes you need attendants for these options.

Which other solutions did I evaluate?

We always evaluate options to see what's best. For example, sometimes, the ARM is more relative, and Aruba is more efficient than others. Cisco has the same functionality, but sometimes the main link will disconnect the users. You don't have that problem with Aruba Wireless. 

What other advice do I have?

For those interesting in using Aruba Wireless, I would recommend taking a simplified approach to the license. They should analyze options relevant to their systems as it can get more complex. At this moment, there are a lot of licensing options. On a scale from one to ten, I would give Aruba Wireless a nine.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Samy Masihy - PeerSpot reviewer
Wifi Solution Architect at Netpro SpA
Reseller
A strong solution that's reliable and easy to expand
Pros and Cons
  • "Overall, it's a very strong solution."
  • "The pricing could always be better."

What is our primary use case?

The product can be used in all verticals. There are different kinds of use cases. Mostly, it is used in corporate settings, however, we also use solutions for distribution centers, et cetera.

What is most valuable?

We sell the solution and we do due to the fact that we think it's the best solution overall. We usually are researching other solutions also, as you have to know what you're competing against. That said, we've never been disappointed by its capabilities.

Overall, it's a very strong solution.

The solution is stable.

The scalability is great. 

What needs improvement?

The pricing could always be better.

Technical support needs work. It's hard to reach the right people you need to help you when you come face to face with issues. 

I can't say that they are missing any features at this time. There's nothing I can think of needing in the next release. 

For how long have I used the solution?

We have been Aruba's partner for the last 16 years.

What do I think about the stability of the solution?

The stability is good. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable. 

What do I think about the scalability of the solution?

We've found the solution to be scalable. If a company needs to expand it, it can do so easily.

How are customer service and support?

Technical support needs to be more responsive. It takes time to get to the proper person when you need help. The solution itself is better than the support on offer.

How was the initial setup?

For us, it's easy to set up. I don't know if this is the case for everyone, but for us, it's easy. We have people that are certified in solutions, including Aruba. We know how to handle implementations quite effectively.

The time it takes for the deployment depends on the size, however, usually, the process is one to two weeks.

What about the implementation team?

As integrators, we can implement this product for our clients. 

What's my experience with pricing, setup cost, and licensing?

We'd like Aruba to lower the cost of using the solution. 

Which other solutions did I evaluate?

While we really like Aruba, we usually are researching other solutions also, as you have to know what you're competing against.

What other advice do I have?

We sell wireless solutions. We are integrators. We also use the solution. We deal with multiple deployment versions.

If a company would like to add Aruba to their organization, they should first get a knowledgeable system integrator that knows the solution. If they do, the deployment will go well and they will be okay.

I'd rate the solution at a nine out of ten overall.

Disclosure: My company has a business relationship with this vendor other than being a customer:
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Aruba Wireless
May 2022
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Converged Services Project Manager at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
Stable, good support, and scales well
Pros and Cons
  • "Aruba Wireless is stable and we plan to continue using it in the future."
  • "Better integration with equipment from other vendors would ease the deployment process in some cases."

What is our primary use case?

We are a solution provider and Aruba Wireless is one of the network products that we implement for our customers. We offer it to our clients to provide wireless and cloud services.

What needs improvement?

Better integration with equipment from other vendors would ease the deployment process in some cases. It is also helpful because certain vendors concentrate more heavily on a certain side of the industry. For example, one may focus on security but neglect availability. Being able to integrate gives a better overall solution.

Security is something that can be improved.

For how long have I used the solution?

I have been working with Aruba Wireless for about two years. The company has more than 10 years of experience.

What do I think about the stability of the solution?

Aruba Wireless is stable and we plan to continue using it in the future.

What do I think about the scalability of the solution?

This is a scalable solution.

How are customer service and technical support?

The technical support is good, although it sometimes depends on who it is that handles the case. 

Which solution did I use previously and why did I switch?

We deal with several wireless networking products from Aruba, Ruckus, and Brocade.

How was the initial setup?

Sometimes, the initial setup is complex. For example, if I need to integrate with other vendors then there can be issues and we have to do a lot of work to solve these kinds of problems.

The length of time required for deployment depends on the size and density of the network. There are a lot of parameters that dictate how much time it takes, but the average for us is a three to four-day deployment.

What about the implementation team?

We have a design team and a technical team who take care of the implementation and deployment. Most of the time, they consult with me if there's an issue with the design or they need more details. We provide a consulting service for this.

What other advice do I have?

My advice for anybody who is implementing Aruba Wireless concerns the design stage. I suggest trying to design everything using a single vendor. Do not use a multivendor approach because you will have issues with integrating systems together.

Overall, this is a good product and I recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Luiz Canario - PeerSpot reviewer
Integration and Support Analyst at a comms service provider with 10,001+ employees
Real User
Top 20
A stable and scalable solution with useful features and good support
Pros and Cons
  • "All features are useful for me. It lets me perform some specific configurations depending on the site or the client. All WAN features are valuable."
  • "Their documentation needs to be improved. Aruba's documentation is poor."

What is our primary use case?

We have about 30 APs and a lot of sites with centralized management on controller 7030. We use it to control the network in standalone mode and handle the active and standby modes.

What is most valuable?

All features are useful for me. It lets me perform some specific configurations depending on the site or the client. All WAN features are valuable.

What needs improvement?

Their documentation needs to be improved. Aruba's documentation is poor.

For how long have I used the solution?

I have been using Aruba Wireless Controllers for about a year.

What do I think about the stability of the solution?

Its stability is okay. There is no issue with stability.

What do I think about the scalability of the solution?

Its scalability is okay.

How are customer service and technical support?

Their support is good. When I need to open a case, I get a fast response. I can contact the technician immediately. I would rate them an eight out of ten.

Which solution did I use previously and why did I switch?

I also use Cisco solutions. Both solutions are very good and suitable for different kinds of networks. Cisco is very good for certain kinds of networks, and Aruba is good for other kinds. Cisco is simpler to deploy, whereas Aruba is more complicated and complex to deploy.

How was the initial setup?

The initial setup was very complex because we deployed a new controller in a small network. It is useful for large networks, but for small networks, it is very difficult to understand all the models. If you don't use Mobility Master, the configuration and deployment are very complex. It took us six months to deploy it.

What about the implementation team?

We got help from a third-party vendor, not Aruba. They were okay. We didn't have any problem.

What other advice do I have?

You should know about the topology of the Aruba Wireless solution. It is very important because it depends on the size of the network. Otherwise, you might end up buying something that's not adequate for large networks.

I would rate Aruba Wireless an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Engineer at Eden
Real User
Reasonably priced with an easy implementation and helpful support
Pros and Cons
  • "The user interface is great."
  • "The certification for licensing could be better."

What is our primary use case?

We primarily use the solution due to the fact that the architecture is suitable for management and engineers.

What is most valuable?

The user interface is great.

We have found the pricing to be reasonable. 

Technical support is pretty good.

It's very easy to set up the solution. 

What needs improvement?

The certification for licensing could be better.

For how long have I used the solution?

I've been using the solution for seven years. 

What do I think about the stability of the solution?

The solution is stable and reliable. While we have noticed many bugs in other offerings, Aruba has been issue-free. The performance is good.

What do I think about the scalability of the solution?

The solution can scale if you need it to. It's not a problem. 

We have 20,000 people, including network engineers, using the product in our organization. Right now, we do not have plans to increase usage.

How are customer service and support?

I've used technical support in the past and find them to be helpful and responsive. They are better than, for example, Cisco, when it comes to assisting us.

Which solution did I use previously and why did I switch?

We also use Cisco. We find Aruba's technical support is better.

How was the initial setup?

I've been a part of the implementation process and found it to be quite straightforward and simple. It's not an overly complex or difficult process at all. 

We can have it deployed in an hour. It's pretty quick to get everything up and running.

What about the implementation team?

We are able to handle the implementation process ourselves.

What's my experience with pricing, setup cost, and licensing?

It's not an overly expensive solution. However, I cannot speak to the overall costs involved in buying or operating the product. I don't handle the licensing aspects. 

What other advice do I have?

I'd rate the solution nine out of ten. We've been fairly happy with its capabilities. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Network Administrator Wireless at a university with 1,001-5,000 employees
Real User
Top 5
A solid solution with good access point management features and good technical support
Pros and Cons
  • "I like the way it groups and manages access points."
  • "A lot of the access point commands are in the command line interface, versus being in the GUI."

What is our primary use case?

The primary use case of this solution is to manage all of our wireless devices.

What is most valuable?

I like the way it groups and manages access points.

What needs improvement?

You have to use the command line for a lot of commands but then get back to the GUI for the main actions. A lot of the access point commands are in the command line interface, versus being in the GUI.

Some control systems have the ability to right-click to go to the common line. I would like to see that incorporated onto the interface.

For how long have I used the solution?

I have been working with Aruba Wireless for three years.

What do I think about the stability of the solution?

I have almost 1,300 access points and on an average day, I have less than 1% down. I am usually sitting at 100%. This solution is stable.

What do I think about the scalability of the solution?

This solution is very scalable.

How are customer service and technical support?

The technical support is very good and I haven't had any issues with them. They were pretty responsive.

Which solution did I use previously and why did I switch?

They had their wireless in place for eight years and I have been here for three. I wasn't a part of the initial decision-making process.

How was the initial setup?

The initial setup was straightforward.

It only takes a few minutes to deploy. I would say that it is about as long as it takes to reboot the access point.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. If you compare it to other solutions then it's reasonably priced.

What other advice do I have?

I think that Aruba Wireless is a great option. I hardly ever have problems with access points and the failover mechanism works well. 

Overall, It's a good solid system.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
VP at a comms service provider with 11-50 employees
Real User
An inexpensive option from a leader in the field with 24/7 support from the USA
Pros and Cons
  • "The technical support is 24/7 from the UA."
  • "The fact that Aruba Wireless has a virtual controller onboard the internet access points makes it cheaper than other solutions."

    What is our primary use case?

    We are using different versions depending on the customer. We have about 400 or 500 customers. Some of them are Aruba, some of them have other technologies. Different versions are deployed all over. We use it as a wireless device manager where appropriate.  

    What is most valuable?

    There are only so many features in Wireless controllers. The fact that Aruba has a virtual controller onboard the internet access points makes it cheaper than to buy Aruba Central licenses or Meraki Cloud licenses. That probably makes it most valuable.  

    What needs improvement?

    Aruba Wireless is among the leaders in the market. We are not talking about basic access points. As a leader, they keep ahead of the field.  

    For how long have I used the solution?

    We have been using it for a year-and-a-half.  

    What do I think about the stability of the solution?

    The stability is very good.  

    What do I think about the scalability of the solution?

    It is very scalable.  

    How are customer service and technical support?

    The technical support is good. My impression is that pre-sale support is very good with Aruba. Their global presence is important. I do not have to deal with any other technical support because they have a follow-the-sun type of system that uses different support teams. When I ask for support, we get it and we get it during regular business hours. I never phoned anywhere else but the North American team. They are good and responsive.  

    How was the initial setup?

    Installation is pretty straight forward.  

    What other advice do I have?

    On a scale from one to ten where one is the worst and ten is the best, I would rate Aruba wireless eight-out-of-ten. Nobody would get a ten.  

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Mahmoud Shehadeh - PeerSpot reviewer
    Technical Support at MayaSoft
    Reseller
    Top 5
    Reasonably priced and simple to install, but scalability is limited.
    Pros and Cons
    • "The coverage, concurrent user life, and visualization are the most valuable features of these solutions."
    • "The coverage, concurrent user life, and visualization are the most valuable features of these solutions."

    What is most valuable?

    The coverage, concurrent user life, and visualization are the most valuable features of these solutions.

    What needs improvement?

    The configuration of the virtual controller could be improved. When they reach a maximum of 100 the configuration is lost.

    In the next release, I would like the WiFi text included.

    Whether videos are online or in live sessions, it can take a long time to deliver videos in Aruba Wireless.

    What do I think about the stability of the solution?

    Aruba Wireless is a stable product.

    What do I think about the scalability of the solution?

    Aruba Wireless is scalable, but it has limitations. 

    When you reach the limit of 100 users or have too many devices, you will experience a loss of connectivity.

    How are customer service and support?

    In Jordan, the technical support for Aruba Wireless is very good.

    Which solution did I use previously and why did I switch?

    I am certified, in Sophos XG.

    We work with Full Configuration, Virtual Controller Wireless, Ruckus, and Cisco.

    How was the initial setup?

    For our customers, we deploy both on the cloud and on-premises.

    The initial setup of Aruba Wireless is easy, but the controller device is difficult.

    The virtual controller process is very simple. For example, configuring a user portal or a cap portal is extremely difficult.

    To configure a user, I must log in to the user portal, with a username, and password. It's extremely difficult in the device controller.

    What's my experience with pricing, setup cost, and licensing?

    The price is reasonable. I would rate it a three out of five.

    What other advice do I have?

    I would rate Aruba Wireless a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer:
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    Updated: May 2022
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