AppDynamics Application Analytics Room for Improvement

Wael Abdelwahab - PeerSpot reviewer
Deputy General Manager at banque misr

AppDynamics is very expensive, if it were a little cheaper it would be more attractive to clients. The company has decided not to add any new features to the on-prem version which affects our monitoring work. Because of the nature of our business, we can only deploy the solution on-prem and so we're now at a disadvantage.

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Himanshu Sarda - PeerSpot reviewer
Solutions Architect at a consultancy with 10,001+ employees

We'd like to see features that could support IBM's Integration Bus. AppDynamics is unable to provide the details for all the flows in the system transaction flow. That component needs work.

The initial setup is a bit complex.

It was quite expensive.

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EJ
Business Development Manager at a tech services company with 1,001-5,000 employees

Application Analytics' performance in pure and native cloud environments could be improved. It could also be more intuitive to use, especially regarding business IQ functionality, and the dashboard programming needs some manual intrusion. In the next release, I would like to see better integration with OpenTelemetry.

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Buyer's Guide
IT Operations Analytics
March 2024
Find out what your peers are saying about AppDynamics, Splunk, Moogsoft and others in IT Operations Analytics. Updated: March 2024.
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it_user952728 - PeerSpot reviewer
Cloud Architect at a tech services company with 1,001-5,000 employees

The user experience is quite confusing. There are too many different development stages. The UI is not very intuitive.

The solution can be improved with more AI as well as more automatic warnings and updates.

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it_user560457 - PeerSpot reviewer
System Administrator at a tech services company with 10,001+ employees

I would like to see improvements with the dashboards. Dashboards and reports is where we see a lot of lag. If that can be improved, it would be good. The expectation from our side is mostly with the dashboards and reports. I'm not sure whether it might be a bug or something. It's all been reported already. They're saying that this will be addressed in the upcoming versions. Hopefully; we are waiting for it.

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it_user560424 - PeerSpot reviewer
Senior Engineering Manager at a photography company with 1,001-5,000 employees

If you want to complete the picture of monitoring applications, I think AppDynamics should invest more in client-side monitoring. That includes having smart plugins to figure out if you have issues, and JavaScript running, and things like that. For example, companies like Bugsnag complete the picture. If AppDynamics wants to complete their portfolio, I think they should invest in the client side, because client side is growing.

We use Bugsnag as a complementary tool. It has features that I'd like to see implemented in AppDynamics.

The tool is a little complicated. I think the UI should be more friendly. It should have a simple version and a customized version; an advanced mode and simple mode. Simple mode should guide you more, should have more straightforward flows for newcomers. Then, as you move along and become more of an expert with the tool, you should have an advanced mode and change the view to something with more details. Right now, you go in and it's overwhelming.

One of the biggest problems is when you connect it to database monitoring or other nodes, it also has some impact on the system. You have to figure out the right things to monitor; for us, we have to pick our battles.

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JD
Senior Director, DevOps at a consultancy with 1,001-5,000 employees

Support is off-shore and somewhat slow. The EULA does not contain strong language for support. That being said, the support has not been a problem to date.

The licensing model is difficult to use and can be expensive. Our technology landscape is very broad, so understanding the pricing model by agent can only be done after a deep dive into matching agents to types of technologies. That being said, AppDynamics has worked closely with us to understand our needs and license appropriately.

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EJ
Business Development Manager at a tech services company with 1,001-5,000 employees

I think what AppDynamics is doing is a good way forward. They are currently investing in situations and environments, where clients use exclusively IT. In the past, it was only possible to monitor Java applications, .net applications, and the like, but they now have a particular agent for the SAP environment and that is a good thing.

It's a highly automated solution but still requires a few manual tweaks. I don't think that can be changed because every business to a certain extent is different. 

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it_user560445 - PeerSpot reviewer
Sos Architect at a tech company with 10,001+ employees

In the Business iQ, I don't know how much they’re trying to grab it, but we want to see more of the transaction, each and every area, from the users’ perspective to the end of the transaction, from the user to the network. There could be situations where the user is sitting in some other region, trying to access a system that is located in US data centres; there wasn't a problem from that. I want the transaction details from the data centre to the back end systems, and the back end systems to third-party integration. I should be able to correlate different transactions; all the pieces onto the dashboard, saying, “This is how it turns out.” That's what we are actually looking for.

We want a single monitoring tool. We don't want thousands in there because right now, I am discarding analytics monitoring tools. It's difficult to compare. Each tool has a different perspective but if you have a monitoring tool across everything, that’s where we see scope for improvement.

We want to explore more. We just started. We were on a different technology. We just started, so we want to explore it more and then see how it scales up.

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ES
Regional Director (CEER) at a tech services company with 51-200 employees

This feature needs to be properly described to a client, and then the client needs to have a use case. There are some clients which do not need it and some clients who do. It is not for everyone and is dependant on their use case.

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PR
Project architect at a computer software company with 10,001+ employees

One thing that could be improved is the user interface. Things could be more intuitive.

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Buyer's Guide
IT Operations Analytics
March 2024
Find out what your peers are saying about AppDynamics, Splunk, Moogsoft and others in IT Operations Analytics. Updated: March 2024.
765,386 professionals have used our research since 2012.