IT Administrator at a tech services company with 51-200 employees
Magento is the best open source, fully-featured eCommerce platform which can be tailored to fit your needs
What is most valuable?
・ Comprehensive and feature rich ecommerce platform : Magento is generally considered to be the most advanced e-commerce program available in the market. This means that if your business has some complex needs that must be met, Magento is probably the platform that will be able to do it.
・ Open Source : One of the biggest advantages of using Magento is that it is an open source program. With an open source code such as this, it makes it possible for you to modify the platform to fit your needs.
・ Community : Magento has a large community of developers, users, and providers. Since it is an open source project backed up by a huge community, it has gone through a number of upgrades over the years
・ Integration : Magento can easily be integrated into many other third-party resources.
What needs improvement?
・ Very Complex : Although having a lot of features with your e-commerce site may be nice, the Magento platform is very complex. Because of this, it may be difficult to figure out how to use it.
・ Not Many Good Developers : Because of the complexities of the platform, there aren’t really that many good developers in the industry. Good Magento developers are difficult to find. If you are in the market for a developer, you may have a hard time finding someone who can meet your needs
・ Needs the Right Environment : Magento has to be hosted in the perfect environment to work properly.Since it is such a big and complex platform, it needs to be hosted on a good server.People who are using Magento first time, will find it difficult to install on a server and setup properly.Magento is an open-source platform that makes it possible to create a fully-functional e-commerce site.I have installed myself the Magento couple of times and to be frank it is not easy to install, but it works flawlessly once it is installed successfully.
What other advice do I have?
Magento is on the top of the list of preferred eCommerce solution globally. More and more companies now prefer Magento as their eCommerce platform when it comes to using open source eCommerce solution. It's used by 30,000 merchants and is the world’s fastest growing eCommerce platform.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Developer at a tech company with 51-200 employees
An excellent and one the most popular and used Open Source eCommerce software platform.
Valuable Features:
1) Magento uses latest technologies such as PHP 5 and the Zend framework.2) It Supports Multi-Store, Multi-Currency, allows several price lists and tax rates according to location, customer group and product type, and it also manages the product inventory.3) Magento is very user friendly due to its various functionalities like one page checkout, comparison between products and also gives liberty to users to share the reviews on purchased products.
Room for Improvement:
1) The learning curve is bigger as it comes with various features and functionalities.2) Magento's directory structure is complex and can be time consuming to understand.3) Magento application consumes gigabytes of RAM when executing heavy processes, and PHP often cannot handle the load. 4) There are some performance issues, particularly on smaller and single servers.Despite of having some drawbacks, Magento proves to be one of the most popular choices for eCommerce platform and attracts many organizations and users worldwide.
Other Advice:
In order to get good performance and speed, the magento application should be hosted on good or dedicated servers which provide high bandwidth and up time.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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June 2025

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Technical Architect at a consumer goods company with 51-200 employees
A powerful and scalable platform for developing e-commerce websites
Pros and Cons
- "The platform provides an easy way to customize its features."
- "The product needs to improve its security. Also, they need to improve B2B features."
What is our primary use case?
I use the solution for mainly B2C e-commerce. We use the product to develop e-commerce websites.
What is most valuable?
The platform provides an easy way to customize its features.
What needs improvement?
The product needs to improve its security. Also, they need to improve B2B features.
For how long have I used the solution?
I have been using the solution for ten years.
What do I think about the stability of the solution?
The platform is stable.
What do I think about the scalability of the solution?
The solution is scalable. My company is big and we have plans to increase the platform’s usage.
How are customer service and support?
I have no issues with the tool’s tech support.
How was the initial setup?
The solution’s setup is not complex. It’s just like any regular platform implementation. The number of people required for the platform’s implementation depends on the size of the project.
What was our ROI?
We have seen ROI with the solution’s use.
What other advice do I have?
I would rate the solution a seven out of ten. Magento is a powerful platform with many options for customization. It is a competitive platform compared to other similar products. Before making a decision with Magento, you need to investigate other platforms. You need to choose a platform depending on your needs and industry type.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Magento also supports various shopping addresses for the online shopper's convenience within a single transaction.