3CX Live Chat Reviews

• Ease of configuration and implementation
• Windows Platform
• Support is second to none

• It has made accountability easier due to reporting.
• It has made conferencing and video conferencing simple.
• It has made my life as the VoIP Division Manager easier.

Just an all round fabulous product.

Bring back the multi tenant ability in version 15 and above.

I would like to see a secondary Session Border Controller option at this time, the SBC is a single point of failure.

I would like them to bring back the system Extension View option where you could see the calls and call flow very easily. They did away with this in Version 15. You now have to use the Windows Phone to see this. Which isn’t a terrible thing. However, when you manage a large amount of PBXs, it’s rather cumbersome to have to provision Windows Phone for the client you are currently working with. E.g.: When we setup a call queue, ring group, etc., we test them and to see the extensions ringing is an easy way to determine the success of the setup.

Three years.

Extremely stable system! Occasionally a Service may hang up. However, our Multi tenant VoIP Infrastructure has been up and going three years with zero downtime.

No, being a 3CX Partner makes it easy for use to upgrade licensing when needed. The ease of configuration makes it easy to restore if hardware needs to be upgraded as well.

Second to none. On-line documentation is phenomenal!

We originally used Intuitive Voice as our VoIP platform. It was not very “intuitive”.

We were looking to be a VoIP Solution Partner for our clients, so we tested several different platforms. When we found 3CX, we used it on ourselves as a test bed. Soon after, we chose it as our preferred platform and have been using it ever since.

As with anything else, there is a learning curve and it’s not for an end user to install due to DNS and FQDN settings. However, I have found it not too bad to install, and once you learn the basics, it’s quite easy.

I would encourage any user to do their homework and know what your needs are now and what they may need to be in the coming years. If you plan on growing, and it is inevitable that you will grow, you may want to think of growing into the system, the licensing, etc. rather than get the bare minimum now and grow out of the system and licensing later.

We have tested Vodia, cloud-based options, Intuitive Voice, Yeastar and Grandstream.

Do your research and make sure you have a good understanding of VoIP and 3CX. There are plenty of YouTube videos to help you along the way.

We are a third-party logistics provider and we use 3CX for switching in our call center.

3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution.

I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service.

I want API support to get information through an API and manage it. There is some integration, but it works by using a URL in another platform, and that's it. For example, I would like to get the lock list of calls from an API. That could be a good idea.

We've been using Live Chat since 2019.

Live Chat works well. I haven't had any problems with the software.

I haven't contacted 3CX support. Of course, our main problem was related to the IP trunks and networks. But I don't remember getting any support from 3CX on those issues.

The setup was easy, but the provider did most of the implementation, so we only had to configure a few things.

I rate 3CX Live Chat eight out of 10. I would maybe go as high as 10 if it had APIs, which are valuable to me. But overall, I would recommend it. If you have a good solution provider, it works beautifully. If not, you will have an enormous problem like we have right now. 

• Fully equipped soft PABX without hidden extras. Not one option missing.
• Free software for client's computer and smartphone.
• Infinitely upgradeable and easy to migrate to other hardware or host.

• Work from everywhere and still be able to be unavailable.
• Video conference and share screen is a breeze and free.

There's always some room for improvement, but with at least one new version per year and regular service packs, issues are fixed quite fast and new possibilities are added for free.

At least seven years.

None worth mentioning. Of course one needs to know his stuff.

Stability is no issue. If you run it on Windows, a regular reboot might be a good idea.

You can scale indefinitely, and even go multisite.

Fast and professional.

Good service. They're now working on regionalising this for the future. Might be good to be helped in your mother tongue.

No, this was our first final PBX, although we tested others first briefly.

It was pretty straightforward through a wizard.

In-house. We installed 3CX ourselves.

For us, there was no real comparison since it was our first PBX.

From customers, we got impressive feedback on savings.

Licensing is easy and clear. No hidden costs.

You could set up a 3CX in a couple of minutes yourself. We still advise to go through a certified partner though.

We looked at different solutions like Asterisk and others, but none were quite as user-friendly, complete, and transparently licensed.

Built natively for and runs great on Windows 7/10/Server 2008/Server 2012. Utilize SIP trunks for ISP failover scenarios - we have one customer that has a backup wireless link that fails over seamlessly. Very powerful queuing and call control options. Windows and Mobile softphone apps work great.

We would like to see continued improvements in the 3CX phone mobile apps, such as allowing for deletion of multiple voicemails, shared parking control, and disabling softphone mode. We would also like to see voicemail deletions sync between Exchange mailboxes and 3CX. Lastly, I'd like to see voicemail to text transcription.

We had no issues deploying it.

We have had no stability issues.

It's scaled to our needs without issue.

3CX technical support is top notch and the best of any vendor I've encountered so far. They are based out of Cypress but are always available during normal US business hours and actually answer the phone whenever I've called.

Also, user forums are active and they are constantly improving the software through end user Ideas.

We used Televantage which was years ahead of its time and also ran on Windows. However, they were purchased by Vertical and it hasn't been able to keep up in my humble opinion.

Very straightforward, with a simple menu driven installer and web based management console.

There are standard and pro editions, owned or monthly subscription licensing options, hosted or on-premise installation. This makes it super cost-effective.

We looked at Shoretel, Vertical, Mitel, NEC, and Asterisk. 3CX made the most sense for us and our small business customer base.

Download and run the trial to try it out yourself on any Windows 7 Pro or better computer. You can use a SIP trunk for testing, which is super easy to setup from Flowroute, Vitelity, etc. 3CX is very flexible and almost anything can be accomplished with it.

It's a Windows-based VoIP PBX - perfect for a system admin like myself to make a move into telephony.

I have always provided computer and networking support for my clients, but they continually asked for phone system support as well and I don't always have to send them to a competitor. Since I found 3cx, I can now offer telephony services to my clients as well and it has allowed my company to become more well rounded without spending thousands to train on a proprietary PBX.

There's some complexity in interfacing with external devices.

2 yrs

We had an issue setting up a SIP trunk with Charter Communications, but it turned out that Charter had not provided the correct documentation so it was no fault of 3cx.

We've had no issues with stability.

So far I have only done small installations ( <16 simultaneous calls), but it has worked well for those installations.

10 - the few times I'very had to contact technical support they answered quickly and helped me get the issue resolved immediately. These guys know their product!

The setup is wizard driven just like you would expect a Windows application to be. It is super simple and straightforward. The most complex part is interfacing with the external devices like if you have to analog gateways or the SIP providers. But 3cx does everything they can to help with that part, including templates for the most commonly used devices on the market.

3cx is supplied through channel partners so finding a partner that you can work well with is crucial.

Pro and Enterprise editions: Discovery mainly occurs when there is a loss in the Internet network in the environment or when there is no connectivity within the deskphone and the call server. This results in discovery when there is an ongoing call between an agent and a customer.

Possible solution: The phones have to be restarted from scratch and all the possible IP addresses on the network erased and let it pick a fresh address from the call server; or you wait for a specific number of minutes for the phone to pick an address itself.

It has resulted in customer satisfaction for the company product on IVR/web conference/application integration/mobility, etc.

For firewall: Its advice is to disable the firewall to allow voice to pass through the network, but there are instants when you don't disable the firewall for security reasons that NAC port comes in.

More than eight years.

No.

No.

A nine out of 10.

No.

Partial, it all depends on your experience. But to me, straightforward.

Pricing and licenses in 3CX are okay compared to other solutions, which can destroy you with additional add-ons after buying the product.

Asterisk, Avaya, and Cisco.

It is the best solution that meets customer needs after Avaya. Compare the pricing and that it's also cost effective.

We are a 3CX reseller, so we sell it to our customers but also use it in the company. 

The most valuable feature for us is 3CX's VOIP. I use it to make calls, and we use
3CX WebMeeting every morning.  

Some customers want to integrate a CRM solution with 3CX, but it's not compatible.

I've used 3CX for three years.

3CX is a reliable solution. 

We haven't tried to scale up 3CX or add any plugins yet. There are 25 people in my company using 3CX, primarily developers. 

We've had good experiences with 3CX support. 

Installing 3CX is easy and takes no more than 30 minutes. 

We pay for a yearly license, and I'm satisfied with the price. 

I rate 3CX Live Chat nine out of 10. I would recommend it to colleagues and customers. 

The ease of deployment, scalability/flexibility of it running on Windows. The biggest aspect that I really like about this product is the flexibility of it being on Windows. That means whatever you need to script, automate, backup, or virtualize with Windows, it can be done. This means a lot more control for the administrator, as opposed to a ‘black box’ type of system, where it’s proprietary.

It has allowed for more flexibility and easier deployment/operation for more of our technicians, who might not otherwise have specialized in voice training. It is quite an intuitive system to deploy. It can be as simple as you need, as well as complex as you need. Because it’s quite easy to deploy and operate, it has allowed us better disaster recovery options for our clients. We’ve had some clients that have had to evacuate from local wildfires, which has allowed us to be able to move their system onto a temporary VM server in our data centre and still allowed them to make and receive calls, allowing their business to continue to function. We’ve also had to rapidly deploy the phone system for a local hotel, whose aging phone system finally bit the dust, and getting in the special board, meant thousands of dollars to re-invest into their old system. This allowed them the opportunity for a new, scalable system. Because 3CX is a software system and not entirely hardware, it allowed us to rapidly get the hotel online to a functional state, all within software. As we could get the hardware parts in, we restored more functions to the main operations to get back to normal.

Support. They have global offices and it would really make a huge difference if they were 24/7. Just as much as it is also a benefit that you don’t have to rely on a ‘black box’ solution and have the flexibility of different products to mix and match your solution, it’s also a downfall that you have multiple product vendors to put together the entire solution. It means you’re engaging with all the vendors and jumping from one, to the next, in order to fully troubleshoot your system.

It’s been a solid two to three years since I first started with 3CX deployments.

Over the period of deploying it, I’ve come to quite enjoy all the functionality that’s possible with it, and it’s so easy to setup. You still need a bit of voice experience and network expertise, but that’s my background, so it was quite easy for me to jump into.

So far, I haven’t run into any stability issues.

Not in the least. This product is quite scalable.

Support could be better, especially when you have an emergency and need assistance. They only work certain shifts, not 24/7. They have a great product and make setting up a phone system a breeze compared to some of the big brand systems. Though, the big brands have the benefit that they make all their own hardware, which means they can support the entire solution, not just the core system.

I come from deploying large brand system vendors, and am quite used to their high quality, 24/7 support. When you put in an urgent ticket, you get a warm handoff from dispatch to a tech within 10-15 mins max! This does not exist yet with 3CX. If they ramped up their support, it would add that much more value to their product.

Yes, we did use Cisco’s small business UC5xx line of products, up until a few years ago, then they decided to drop their entire small business line of products. This line of products fit quite well at that time with our customer base and was a sweet spot for the cost. Once they dropped production/support/warranty on this small business line, their new lowest product was the BE6k which was quite costly and didn’t fit in with a lot of our customers’ budgets. So we were forced to look into other options, and 3CX became our go to small business and even scalable for large businesses. There’s just so many features, simpler licensing, and a much easier way to deploy and implement solutions on 3CX.

With 3CX, it didn’t take long to get to know it. Of course, with any new product, there’s a bit of a learning curve, getting to know the way to set things up, where all the settings are, etc. But once you really dig into it and use it, you can’t imagine going back or what there ever was before.

The pricing and especially the licensing is way simpler and easier to understand instead of the larger brands which tend to be so complicated that you almost need to seem to be certified in understanding their licensing models. Not with 3CX. It’s just straight forward.

Yes, we definitely had a look in a few other products like FortiVoice and Ubiquiti. Now there’s Meraki Voice products too, but right now, we’ve taken a liking to 3CX.

Review the training material to familiarize yourself with 3CX’s interface, download and setup the free version and really get to know it. Or I believe they even have a trial or sometimes give away a standard license. I think you’ll quite like it and find it a breeze to setup a system. If you’re technical, you can even automate a lot of the setup and deploy it even faster with a standard template.