3CX Live Chat Reviews

3CX is enriched with features, but mainly VOIP providers, as it allows you to establish a call from a different region with low cost rates, Digital Receptionist since you can modify the welcome message as desired and more importantly the deployment process since you may migrate the configuration from one node to another in a short period of time.

Whenever we have a new joiner, we just need to install 3CX software which is part of the deployment template or purchase a wired phone, depending on the user needs and it’s basically plug ‘n’ play, since it takes only few minutes to create an extension bound to the respective IP address and you’re good to go!

To be able to deploy 3CX from current on-premise configuration to the Azure cloud together with the whole set up, i.e., a virtual gateway to manage ISDN lines, not just the software itself but all the necessary requirements to make it work.

We have used the solution for the past six years and are delighted with the ease of use and support that comes part and parcel with such a product.

Not at all, since day one, it has worked with flying colors, and even with operating system upgrades, we've never encountered any incompatibilities or issues whatsoever.

Same as above, but we’re a small-to-medium sized business, thus we cannot delve deeper in this area.

We used to work with a local supplier and their know-how was more than enough to cater to our requirements at the time.

Nowadays, we manage it ourselves since it has become more straightforward to maintain.

Yes, old PABX system, and we obviously switched since a virtual PABX is much more manageable, portable, and scalable.

The initial setup was pretty much a walk in the park since we had to terminate the ISDN lines with the Patton Gateway, and setting up DDI’s, extensions, etc. was quite easy to manage.

It’s definitely worth it to implement a software based application which provides not just normal PABX functions but much more, plus it’s regularly updated with additional features, to enhance administration and management on a day to day basis.

No, we instantly liked the product at a glance and were pleased with the end-to-end implementation, therefore there was no point in comparing and contrasting other products.

I would strongly recommend investing in such a tool which can provide peace of mind 24x7x365, since it’s highly reliable, secure, and integrates with multiple VoIP providers, and can be maintained with minimal effort.

The most important part of this solution for us was the Mobile and Desktop client which allowed us to communicate and collaborate even when we were out of the office or on a client site.

The collaboration features allowed us to consistently provide cohesive communication with our customers as all team members could participate regardless of their geographic location.

The overall product is really good however I feel that it mostly falls short on the implementation side. That could however be due to internal skillsets and/or the service partner that we have used in the past. We also had a challenge with the web video functionality where this is only supported on a certain Server OS which differs to the OS we usually use for these deployments.

We have installed this solution at a few of our clients. We tried to have this rolled out internally but were met with some challenges related to the VoIP provider and therefore we decided to roll back to our previous solution.

We had sync issues between the mobile clients and the desktop phones which needed vigorous testing and fault finding. We also had quality/speech issues with our VoIP service provider which ultimately caused us to roll back to our previous solution. The issues were one way speech and quality related.

None, once the system was implemented the server and services were stable.

No experience with this, but based on deployments which we were part of, the system managed scalability (user and functionality) with ease, requiring no additional licenses or software assurances.

International support is good, local support in South Africa could be better.

International support is good, local support was satisfactory. In some cases I did feel like support was being hidden behind a request for plenty traces, proof and documentation when I would have hoped that they could have given a solution (or possible solution) without needed all that information.

We used a diverse range of systems from NEC, Ericsson and Mitel across our client base. The main reason for switching was for the scalability and competitive pricing, but also the functionality through the Mobile and Desktop client. We also push this product because it is a pure IP platform and is not built on, or rely on legacy architecture to provide this functionality.

The initial set-up is very easy, but the deployment and integration was challenging and required a strong effort from the network team, as well as the VoIP provider.

We had a mix of both in-house engineers and vendor ones. We used the local preferred partner ICT Globe and in some cases we found their support to be average or below average in terms of how they managed the customer expectation, executed on the tasks and avoiding repeat visits.

The pricing is very competitive, as is the annual Software assurance and support. On this product, the strength is in that there are no user license costs but rather just a base cost, based on the amount of concurrent calls that a company would utilise.

Primarily Mitel.

Good product overall, the product lacks some Contact Center reporting features and functionality but serves the purpose for small business requirements. On the resiliency side, high availability is not supported (to my knowledge) and therefore may not be a fit for demanding corporate environments. My greatest advice would be to find a reputable service partner, and ensure that you call on their references, and appoint an internal project sponsor to work alongside and manage the deployment and planning with the service partner.

It is very easy to install and manage. It provides all the features of a traditional phone system, as well as VoIP. This can help to significantly cut telephone costs. The system is very stable and does not require significant resources to run. It also has an easy to use web interface for configuration and management.

The system provides soft phones for all desktop and mobile platforms and has allowed my organization to work from anywhere and still be able to make and receive calls.  It has also significantly reduced our monthly telephone service costs.

They need to expand and update the reporting capabilities which I believe they are working on for future releases.

Deployment is very easy since it is a Windows application.

The product has been rock solid.  We have not encountered any issues with stability or downtime.

We have been involved in the implementation of 3CX of various sizes, from four to 32 users, and never had issues. It is nice that the configuration process is the same no matter what the implementation size is.

We have been very happy with the 3CX solution and are excited to see what future functionality is added to the product.

• It caters to small offices, real estate, dentists, and SMB in general. It has many enterprise feature sets.

• Its ability to interconnect offices unknowingly for customers was a big win for small offices with different days of operations.

• The entire product
• Ease of use
• Ability to get the product running quickly.
• Mobility features and remote extensions work well.

No issues with the solution, except its services require a business model change. 

The same small consultants they evolved/grew with are no longer a priority. It's now a sales game, and they are strong-arming the small guys to grow and sell their product. If you don't, then you're left in the cold. This is bad thing for them and my customers prefer the total service that I provide to them. Eventually, my customers will move away from 3CX and move to another trusted adviser who provides more than just a phone system administration.

3CX works well with smaller consulting firms. The support team and its technical ability in Cyprus are awesome. However, they can appear to be condescending, but it may just be a cultural difference.

I had a relationship as a partner. However, since sales aren't at the level they define, we are about to lose our status and the ability to support our current user base.

It has flexible call reporting and gives us cost savings by removing telephony hardware support requirements and cost.

By moving to 3CX we have been able to better measure the performance of our call centre during peak call periods to accurately determine staffing numbers. The removal of our hardware based PABX has greatly reduced expense in terms of direct hardware replacement, time required to apply firmware updates, and downtime when hardware fails.

iPhone users found it difficult to use the mobile application when working offsite. Aside from that, it was a breeze.

we have used 3CX for approximately four years

Other than the iPhone issue, we've had no issues with deployment.

no

No, as we have deployed 3CX on a virtual machine. We can assign/remove resource as required.

Great - the national distributor is really good at showing us love, and works with us to resolve problems that we encounter.

Superb. There haven't been any issues they've left unresolved.

We wanted greater visibility of our callcentre in terms of peak periods - calls dropped, call wait times etc. We required a call queue in which agents could log in and out of as needed. We wanted to deploy standardised SIP equipment and reduce our dependency on proprietary hardware.

We performed the full rollout of approximately 40 handsets on a single evening, replacing older handsets one by one. Each had been preconfigured so they populated immediately with the required settings. Users had received training prior to deployment day, so initial support was very simple.

In-house team

It helps with business productivity and reduces the cost of communications.

The mobility that this solution gives to our customers. They can use their phone system everywhere. The other key feature is the security.

It could be better in terms of providing more options for call recording.

I would rate it 100 percent. It has very good stability.

Scalability is very good. It is very easy to increase anything we want with this system.

The setup is okay for us but we are a technical team, so it is easy for us to implement the initial setup.

We are just trying to open additional areas for our business. We are researching the competitors. We are looking at Avaya, Cisco, and Asterisk.

When selecting a vendor, the technical staff and the marketing staff are important for us. We look at the marketing documents because we are resellers.

The 3CX product is evolving every day, they work hard on it every day.

I would tell prospective users of 3CX is that it is very flexible. Anything they have in mind, they can do with this system. They can integrate their internal software, their CRM, with this phone system very easily. They can increase their productivity with the many options that 3CX gives them.

• Call reporting

• Call recording

• Soft phone functionality

The features set the system, stands out from a lot of its competitors in the PBX market. Typically for these features, customers would pay considerably more than the 3CX pricing.

Not many other systems have these at an all-inclusive price. (They are typically additional services paid for through licencing).

I’m not saying it’s the best system in the world, but at the price point, it is exceptional value when looking at the features you receive with the Pro licence.

The product increases the variety of services that my company is able to sell to their customers.

We have used this solution for around two years.

I did not encounter any issues with stability.

I did not encounter any issues with scalability.

I would you rate the level of technical support as high.

We used Avaya, SIP Communicator, and Panasonic.

The initial setup was simple and little training was required.

It is private hosted if you have over 20 employees. For cloud/onsite, if you are under 20 employees, you can get the best commercial model.

We did not evaluate other options.

Chat and video call. This enables chat with other users while the internet is down, since the server is on LAN.

It improves communication between our two offices.

The video call capabilities between endpoints/extension on the LAN -- instead of the traffic routing via 3CX data center in the cloud.

We did a trial for six months, but have been in production for one month plus.

Nope.

Nope.

It's good.

Yes -- Asterisk.

Yes, it was straightforward and it was easy to create extensions.

Yes, and it was Asterisk.

3CX Phone System is fantastic and easy to setup.