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BMC Helix Questions

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Jul 31 2025

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Jul 31 2025

Please share with the community what you think needs improvement with BMC Helix Discovery.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Jul 31 2025

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Jul 31 2025

If you were talking to someone whose organization is considering BMC Helix Discovery, what would you say?

How would you rate it and why? Any other tips or advice?

Doug Hynes - PeerSpot reviewer
Doug HynesWhenever a customer says "I wish the solution had the ability to find this… more »
22 Answers
Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Jul 01 2025

Please share with the community what you think needs improvement with BMC Helix ITSM.

What are its weaknesses? What would you like to see changed in a future version?

reviewer1290114 - PeerSpot reviewer
reviewer1290114To raise any ticket, there are too many fields to be filled and it makes… more »
JS4 - PeerSpot reviewer
JS4BMC Helis ITSM is a very good tool, can be customized, can be integrated with… more »
36 Answers
Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Jul 01 2025

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Jul 01 2025

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
Jul 01 2025

If you were talking to someone whose organization is considering BMC Helix ITSM, what would you say?

How would you rate it and why? Any other tips or advice?

Yousef Bayari - PeerSpot reviewer
Yousef BayariBMC Helix ITSM is a comprehensive solution. The market is booming toward the… more »
reviewer2049825 - PeerSpot reviewer
reviewer2049825I rate BMC Helix ITSM an eight out of ten.
AdnanNaseem - PeerSpot reviewer
AdnanNaseemI rate BMC Helix ITSM a seven out of ten.
37 Answers
Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
May 30 2025

Please share with the community what you think needs improvement with BMC Helix Platform.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
May 30 2025

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
May 30 2025

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
May 30 2025

If you were talking to someone whose organization is considering BMC Helix Platform, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
May 06 2025

Please share with the community what you think needs improvement with BMC Helix Operations Management with AIOps.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
May 06 2025

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
May 06 2025

If you were talking to someone whose organization is considering BMC Helix Operations Management with AIOps, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
May 06 2025

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Apr 29 2025

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Apr 29 2025

Please share with the community what you think needs improvement with BMC Helix Enterprise Service Management.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Apr 29 2025

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot
Apr 29 2025

If you were talking to someone whose organization is considering BMC Helix Enterprise Service Management, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Please share with the community what you think needs improvement with BMC Helix Monitor.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

If you were talking to someone whose organization is considering BMC Helix Monitor, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

If you were talking to someone whose organization is considering BMC Client Management, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

Please share with the community what you think needs improvement with BMC Client Management.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Hi Everyone,

What do you like most about BMC Helix Operations Management with AIOps?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

Hi Everyone,

What do you like most about BMC Helix Discovery?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

Hi Everyone,

What do you like most about BMC Helix ITSM?

Thanks for sharing your thoughts with the community!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

If you were talking to someone whose organization is considering BMC Helix Remediate, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Please share with the community what you think needs improvement with BMC Helix Remediate.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Hi Everyone,

What do you like most about BMC Helix Remediate?

Thanks for sharing your thoughts with the community!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Hi Everyone,

What do you like most about BMC Helix Monitor?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

Hi Everyone,

What do you like most about BMC Helix Cloud Security?

Thanks for sharing your thoughts with the community!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

Please share with the community what you think needs improvement with BMC Helix Cloud Security.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

If you were talking to someone whose organization is considering BMC Helix Cloud Security, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

Hi Everyone,

What do you like most about BMC Client Management?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

Hi Everyone,

What do you like most about BMC Atrium CMDB?

Thanks for sharing your thoughts with the community!

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Please share with the community what you think needs improvement with BMC Atrium CMDB.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

If you were talking to someone whose organization is considering BMC Atrium CMDB, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

MOHSIN SHAWL - PeerSpot reviewer
MOHSIN SHAWL
Configuration Management at a agriculture with 10,001+ employees

Hello peers, 

I am a Configuration manager at a large distributing company.

I am looking for a comparison between BMC Helix Discovery and ServiceNow Discovery. Which product do you prefer and why? What are the pros and cons of each product?

Thank you for your help.

Shahriyar Atayev - PeerSpot reviewer
Shahriyar Atayev Hello Mohsin,  Unfortunately, I don't have experience with ServiceNow… more »
3 Answers
Arben Klaiqi - PeerSpot reviewer
Arben Klaiqi
IT OM at IKEA

I'm currently evaluating BMC Helix Discovery. I'd like to know what are pros and cons of this solution. Thanks!

M DALE - PeerSpot reviewer
M DALEBMC Discovery has been around much longer so has more out of the box… more »
1 Answer
Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot
One of the most popular comparisons on IT Central Station is BMC Helix vs ServiceNow. People like you are trying to decide which one is best for their company. Can you help them out? What is the biggest difference between BMC Helix (Remedy) and ServiceNow? Which of these two solutions would ...
Read More »
JS4 - PeerSpot reviewer
JS4BMC Helix (Remedy) is not a new product release from BMC. This is a relaunched… more »
Ramon Van Leeuwen - PeerSpot reviewer
Ramon Van LeeuwenI agree with above analysis, But both tools fit the profile of a big Lego box, a… more »
RahulPriyadarshy - PeerSpot reviewer
RahulPriyadarshyBMC Helix- BMC Applications As Service (ITSM, Discovery, Monitoring) deployable… more »
4 Answers
Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Hi Everyone,

What do you like most about BMC TrueSight Vulnerability Management?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

Please share with the community what you think needs improvement with BMC TrueSight Vulnerability Management.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

If you were talking to someone whose organization is considering BMC TrueSight Vulnerability Management, what would you say?

How would you rate it and why? Any other tips or advice?

Purnima S - PeerSpot reviewer
Purnima S
Consultant at a consultancy with 10,001+ employees

I work as a consultant for a company that offers an array of integrated services.

I am currently researching ServiceNow Discovery and BMC ADDM. What are the main differences between the two? Which would you recommend?

Thanks! I appreciate the help.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

If you were talking to someone whose organization is considering BMC TrueSight Capacity Optimization, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

Please share with the community what you think needs improvement with BMC TrueSight Capacity Optimization.

What are its weaknesses? What would you like to see changed in a future version?

Julia Miller - PeerSpot reviewer
Julia Miller
PeerSpot

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot

Hi Everyone,

What do you like most about BMC TrueSight Capacity Optimization?

Thanks for sharing your thoughts with the community!

Jeevan Chaukar - PeerSpot reviewer
Jeevan Chaukar
Principal Consultant at a computer software company with 501-1,000 employees
With Remedy 9.5 and BMC Innovation Suite, BMC seems to be attempting to address some important things its comprehensive Remedy suite lacked in the past - Attractive UI and opening up of its core AR System platform to Developer community for BMC Remedy based Application Development (somewhat like ...
Read More »
it_user374109 - PeerSpot reviewer
it_user374109 Even before Remedy 9.5 - It was also quite open for custom development. But… more »
2 Answers
Jeevan Chaukar - PeerSpot reviewer
Jeevan Chaukar
Principal Consultant at a computer software company with 501-1,000 employees
In my opinion, there is a strong need for an objective as well as subjective and comprehensive evaluation of BMC Remedy ITSM versus some of the open source ITSM applications. e.g. - How does iTOP ITSM stack up against BMC Remedy ITSM?  Obviously it is not easy to ans...
Read More »
it_user411591 - PeerSpot reviewer
it_user411591Depends on what processes you want to setup and use. Incident Management, Change… more »
Ranjith Kumar - PeerSpot reviewer
Ranjith KumarHello Jeevan I have worked with the BMC Remedy personally and I believe I… more »
5 Answers