Wrike is excellent at being customized for use and project management. Understanding the way that you can use the tool to flow projects/tasks within our organization has been extremely helpful. Generally, duplicating tasks have been one of the best features introduced so far for us as we have a lot of reoccurring projects so this has significantly reduced time and helped streamline work.
Director of Operations at a marketing services firm with 51-200 employees
It helps with project/task flow by streamlining work when we have a lot of reoccurring projects. But, it can't budget time and scheduling at a quick glance.
What is most valuable?
What needs improvement?
The main thing downfall for us is the lack of ability to apply time (budget) for tasks/projects as well as scheduling to make sure that we aren't overstacking a department with too much work at a quick glance.
For how long have I used the solution?
2 years
What was my experience with deployment of the solution?
There aren't any issues with deployment but you do have to think creatively if you are going to have the tool function to your unique needs.
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What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
Not yet.
How are customer service and support?
Customer Service:
Awesome! Regardless if you call, email or do live chat, their reps are extremely helpful and also generally help consider the problems and provide their own thoughts on how you can achieve the goal.
Technical Support:Great.
How was the initial setup?
It's complex due to the customization that you can do. But once you understand the system, it's pretty easy.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Marketing Manager with 51-200 employees
We use it to manage all tasks, assign them out, and collaborate within the tool. Yet, it lacks custom notifications for discrete tasks at specific times.
Valuable Features:
I started using Wrike 4 years ago at a previous company and now I'm still using it today with my current company (we had to get them on board). We manage ALL tasks in Wrike. If there's anything we need to do, we put it in Wrike, assign it out, and collaborate within the tool. It does everything we need.
I have used a few different task management tools. Asana, Trello, Producteev, Todoist, Wunderlist, Microsoft's stuff; but Wrike tops them all. While it sounds a little cliche, I haven't found something that I wanted to do/organize that I couldn't do on Wrike. It allows for nested upon nested sub tasks, timeline views, priority management, time clocking, and awesome collaboration.
Improvements to My Organization:
We had a lot of people, including myself, losing track of tasks or projects. Not any more.
We really stick to things and keep track of what we're doing thanks to Wrike.
Room for Improvement:
You can't get custom notifications. If I want to be notified of a project at 10:15 a.m. on Sept. 12th, I cannot.
Use of Solution:
More than three years
Deployment Issues:
None
Stability Issues:
There have been times in the past that a description wouldn't load properly but it's generally very stable. Never been down or lost any data at all!
Scalability Issues:
This is where Wrike shines actually... you can do anything you want with a limitless number of people!
Customer Service:
Very good. They even have a great Twitter help account.
Cost and Licensing Advice:
Pricing when we started was a lot lower but now there are a lot more features. It is worth the cost.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Project Management Software
November 2023

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Business Process Analyst at a healthcare company with 51-200 employees
The Enterprise edition has valuable analytics, but it would be nice if the "basic" paid version had more options.
What is most valuable?
Simple/powerful hierarchy. The analytics in the Enterprise edition are great.
How has it helped my organization?
Great way for our employees to send in project requests/ideas and then for us to be able to prioritize and schedule them.
What needs improvement?
More options in the "basic" paid version would be nice.
For how long have I used the solution?
2 years
What was my experience with deployment of the solution?
None so far.
What do I think about the stability of the solution?
Not at all. The mobile platform is remarkably stable as well.
What do I think about the scalability of the solution?
No, our enterprise is able to use it and customize it to individual departments.
How are customer service and technical support?
Customer Service:
A+
Technical Support:Haven't needed to contact them.
Which solution did I use previously and why did I switch?
No similar product was used company wide. Having most departments using the same solution.
How was the initial setup?
Straightforward. Email invitation to join and that was about it as far as user set up. Tags/folders are set up per department and as needed.
What about the implementation team?
In-house.
What's my experience with pricing, setup cost, and licensing?
Enterprise is the way to go.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Licensing Coordinator at a financial services firm with 501-1,000 employees
With the enhanced features of Enterprise such as custom fields and user groups, we are able to accomplish so much more and gain a better footing across the board.
Valuable Features:
With the enhanced features of Enterprise such as custom fields and user groups, we are able to accomplish so much more and gain a better footing across the board.
Improvements to My Organization:
It has streamlined our processes
Cut email in half
Room for Improvement:
Possibly another user group, the collaborators cant do enough and they dont have a program it seems to have a ton of users.
Use of Solution:
6 months
Deployment Issues:
No, it was fairly seemless.
Customer Service:
Their customer services is great. Anytime I need something I can just pull up a live chat and they walk me through it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Editor, Cochrane Editorial Unit
Accessible project management with varying levels of engagement. Sometimes the interface can be messy.
Valuable Features
Accessible project management with varying levels of engagement.
Improvements to My Organization
We don't need so many meetings or project managers.
Room for Improvement
Sometimes the interface can be messy.
Use of Solution
2 years
Deployment Issues
Only that people don't like new things. The name doesn't help.
Stability Issues
No issues.
Scalability Issues
No issues.
Customer Service and Technical Support
Customer Service:
Very impressive.
Technical Support:Very impressive.
Other Solutions Considered
Yes, Bootcamp.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
In my experience if you don't organise it well and do some occasional tidying up it gets messy. Then some users find it hard to work with the mess (like some people can't stand a messy desk; others don't mind). Other users find filters or views that provide clarity for them. And others just tidy up (but may spend too much time tidying rather than doing). So I guess you may lose some engagement and some time 'wasted' keeping things tidy/organised.
E-Learning Web Developer at a tech company with 501-1,000 employees
Straightforward setup and easy to learn how to use.
Valuable Features:
The ability to assign and reassign tasks to multiple stakeholders, time tracking, project completion.
Improvements to My Organization:
Its great for tracking multiple projects over a large team.
Room for Improvement:
Mostly UI issues.
Use of Solution:
3 years
Stability Issues:
As our number of projects grow I find that Wrike crashes more often.
Scalability Issues:
As our number of projects grow I find that Wrike takes longer and longer to load.
Initial Setup:
Straightforward setup and easy to learn how to use.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Programmer at a religious institution with 51-200 employees
Some features I really enjoy are the ability to add tasks remotely by email and also keep up to date with their iPhone and Android apps.
Valuable Features
The email integration tool, the ability to assign and reassign different folks to different tasks and the ability to connect with Google Drive, Dropbox and Onedrive.
Improvements to My Organization
This keeps projects out of my email and into a workable timeline that can be shared and assigned to others.
Room for Improvement
The interface takes some getting used to.
Use of Solution
One year
Stability Issues
This software is quite stable.
Customer Service and Technical Support
Customer Service:
I had a question and was helped immediately and they also followed up to make sure things were working well.
Technical Support:The support is top of the line.
Initial Setup
The setup is strait forward and easy for any level of technical skills.
ROI
This saves time on folks over lapping on tasks and missing deadlines that cost.
Other Advice
Great software with excellent support.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Applications Support at a financial services firm with 501-1,000 employees
Has enforced time and task management within our organization and allowed our department to juggle all tasks and projects.
What is most valuable?
Every feature in Wrike adds a value to the way we work in our organization. I wouldn't pick a feature by itself as all its features create a solid ground for a solid solution.
How has it helped my organization?
It has enforced time and task management which made our projects smoother and allowed our department to juggle all types of tasks and projects.
What needs improvement?
I see the product as a perfect match to our needs, but I hope that Wrike will introduce a full fledged incident management system within the same platform.
For how long have I used the solution?
I have been using this solution for 2 years now.
What was my experience with deployment of the solution?
Deployment was smooth with the help of the Wrike support team.
What do I think about the stability of the solution?
Not at all.
What do I think about the scalability of the solution?
No, Wrike is perfect to our needs and I believe that Wrike's team has great potential to introduce more into their product.
How are customer service and technical support?
Customer Service:
10/10
Technical Support:10/10
Which solution did I use previously and why did I switch?
Yes I did previously use a different solution, I switched because it wasn't as friendly as Wrike.
What was our ROI?
All I can elaborate on here is that we were able to close more projects than expected and save the company thousands of dollars.
Which other solutions did I evaluate?
We evaluated Project Place.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: November 2023
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The notifications issue does go in the minor pain category. I use a set date, usually on a milestone task to get me a reminder of a task that needs to be done on a specific date. But a task alarm would be a nice feature.