Workday HCM Reviews

Workday is easy to use. Timesheet and resource management are also easy.

The solution has to work a lot on financial integrations, material management and CRM modules. 

I have been working with the solution for three to four years. 

Workday is scalable, and we have 40,000 users for it. 

The tool's customer support is good. 

Workday has saved us time by at least 40 per cent. 

The tool is easy to maintain and requires around two to three people. Workday is flexible, but SAP and Oracle are better regarding integration with other products and stability. I rate it a nine out of ten. 

We use Workday for recording payroll in the USA.

The most valuable feature of Workday is the ease of use which is overall user-friendly.

Workday could improve by adding other features, such as messaging to candidates and other recruiting capabilities that other new-age solutions have.

I have been using Workday for approximately two years.

There were not many issues with the stability of the solution.

I rate the stability of Workday a nine out of ten.

The solution is scalable.

Our entire workforce of approximately 100,000 people is using the solution.

I rate the scalability of Workday a ten out of ten.

The support is excellent.

I rate the support from Workday a ten out of ten.

Positive

The initial setup of Workday is simple.

I rate the initial setup of Workday an eight out of ten.

There is no maintenance required for Workday.

I would advise others to use the solution. It is a holistic tool that does not only focus on candidate experience but on team member experience, it is an end-to-end solution.

I rate Workday a ten out of ten.

Our primary use case for Workday – as we had it integrated into the organization as an HRIS – is as something for the organization to run off of.

Before Workday, we did everything manually and were working from within a few systems. This solution has helped us centralize the whole organization. Also, considering the pandemic, we needed everyone to work together and be efficient as everyone was working remotely.

I think that the key component here is to have everything centralized and that is most valuable for me. The reason this feature is valuable is that when you're working with people in different geographic regions or with those who may or may not be in the office, this solution helps in getting everything organized.

My opinion is that this solution can improve the overall integrations and add more automation. I think anything that could be on a self-serve basis would work quite well.

I have been using Workday for about one year.

I would rate the stability of this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.

I would rate the scalability of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

I would rate the technical support of this solution a seven, on a scale from one to 10, with one being the worst and 10 being the best.

Neutral

I would say that we have definitely seen a return on investment.

This solution is deployed on the cloud for our company.

When it comes to other people looking into this solution, I would advise looking at your work order and the types of things you need. There are tons of different applications out there and it's all about finding the one that's best for you and that fits the most to your organization's needs.

I would rate Workday as a solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

We only used Workday for the APS or the time acquisition model. Only about 30 people used the solution at the bank. 

Workday is highly intuitive from a customer experience perspective. It was effortless for us to understand what to do even though we didn't have any related training. It was easy to use without guidance.

I'm not sure they have added this feature yet, but there should be a cellphone version, so we do not need to do it on a laptop. I'd like to log in on a cellphone and have the same features. I'm not sure if that is already available or if it's on the roadmap, but that would be a great feature.

We used Workday when I was working at a bank in my previous role. Currently, I am working at a a local airline in Mexico that doesn't have a CRM. I used Workday for about a year and a half. 

Workday is stable.

It was already deployed when I joined the company, but the people involved in the deployment process say it is scalable. 

I rate Workday support eight out of 10. I only required assistance from Workday a couple of times, but they responded promptly every time. 

Positive

Setting up Workday is straightforward.

I rate Workday eight out of 10. We did not require training to use Workday, but they provide a lot of supporting material that's useful to help everyone embrace the solution. In my experience, there are always some people who are hesitant to work with a solution like this. 

The materials are a good way to overcome because you can show them the benefits they would get by embracing this new way of working. Highlight some facts and data about the benefits they would get by implementing a solution like this.

Workday provides a number of offerings. I've seen it primarily being used for human capital management, which includes onboarding, the entire employee lifecycles from recruiting to offboarding, payroll, benefits, absence, and time tracking.

Unlike some of its competitors such as PeopleSoft, Oracle, or SAP, Workday is cloud-based. Workday is built natively in the cloud, and you're always on the most recent version. 

In terms of the cloud provider, they do have their own data centers. They've got one in Portland. They've got one in North Carolina, one in Dublin, Ireland, and maybe one or two at other places. I have heard that ultimately the underlying technology is AWS, but I'm not certain of that. 

Technically, it's a hybrid model. Their enterprise bus model is such that technically you share server resources with other customers. A lot of customers don't actually know that, but if we're all running a lot of integrations or doing a lot of data processing at once, it's possible that the server could be impacted, and whoever is providing the maintenance would have to then throttle and pull resources from somewhere else. However, most customers don't experience any type of real performance issues, and then from a security standpoint, even though they're shared server resources, everything is of course constrained to just that particular customer. No other customer could view a separate customer's data or things of that nature.

Based on the corporations I've worked for and I've consulted with, it surprised me how immature at times they are with their people processes. There is such a focus on scaling the revenue-generating arm of the business that oftentimes, the operations are somewhat neglected. Workday creates a framework where you can scale the operations of the business to support what's going to drive revenue. It creates operational efficiencies.

There is a lot to like about it. I really enjoy the business process framework. It's something that's really seamless. It allows you to have people within the flow. They get assigned a task to complete something to approve, etc. That's a really good piece of functionality that Workday offers. Their out-of-the-box reporting framework is also really powerful in terms of what it provides. These would be two things that I would highlight.

Workday does have a community site where people can go on and off for suggestions. They call them Brainstorms, and you can vote them up. That is something that they do well, but oftentimes, they seem to be racing to deliver something based on what a competitor is delivering. For example, if they hear SAP has this new functionality and learning that's going to be coming out, they prioritize there, which makes sense, but unfortunately, some of these Brainstorms may get neglected where the product might not be improved as quickly or as needed for the customers. You might be waiting for a year or two to get a feature that you'd like released. They should pay more attention to customer feedback and ensure that customer feedback is an essential part of their product roadmap.

I've been using Workday for about eight years.

Its stability is really strong. It is reliable.

With respect to scalability, Workday does quite well. It has a lot of packaged integrations. It has a lot of in-house offerings. It allows an organization to scale.

We have over 10,000 employees. We've got a variety of direct hires. We've got contractors, and we've got interns. We've got people in the States, Canada, various countries in Europe, India, China, and Australia. With respect to roles, most people in the organization aren't going to interact with Workday outside of their unique profile. It's going to be for things like requesting time off, checking pay stubs, or reviewing benefit documentation. By and large, they're rarely in the application. People who are using it day in and day out are going to be recruiters and potentially managers approving time offs and maybe issuing compensation changes if they're on a hiring team, and they're approving some type of award or things of that nature. Then, there are super users, which includes people like me who are on the technical side doing integrations, supporting, or configuring the native Workday functionality.

It is being used extensively in our organization. Workday is part of our long-term operational technology stack and plans. I definitely see that we'll continue to adopt it, and we'll continue to look at the ways we can extract value from it.

Overall, they do well. I'd rate them an eight out of ten.

I've used some competitor tools. Another tool in the space that tends to be more for small and medium enterprises is Kronos. That's the one where I cut my teeth initially. I switched to Workday because it was a job opportunity. I had taken a position and learned the technology, and that has been more or less my focus or bread and butter for the last eight years. My current company had already rolled out the technology to some extent, and when I was hired, we rolled out additional functionalities.

It is highly complex, and the level of complexity depends on what functionality you're rolling out. If you're rolling out payroll and converting from a legacy system, that's going to be complex. All in all, Workday does a good job to help you be successful, but nevertheless, it's still complex. 

It definitely takes months. A lot depends on the size of the organization. Workday has started to market towards smaller customers or organizations with under 500 employees, which is unique and something new for their business model. Typically, that wasn't their bread and butter. It has always been the medium enterprises or large enterprises. Their sales pitch is that they can stand those customers in 16 weeks. That generally tends to be more in the neighborhood of 20 weeks. If you're a big customer with over 5,000 employees or in the neighborhood of even 50,000 employees, it's not unreasonable that your deployment could take a year or more. Even with Oracle, SAP, or PeopleSoft, your deployment is going to be the same. There's just no way you're going to roll out all the change management and all that technology in a short amount of time. It just wouldn't be feasible.

You get the option to do it in-house, use a third party, or use Workday to help you out with the implementation. All three are available. In my experience, I've been a consultant and have gone through implementations with customers. I've also been a customer and gone through the implementation and leading that. Workday, of course, is very much involved in trying to ensure the success of the overall deployment.

The maintenance and the deployment of the solution are a part of my role. Maintenance is an area in which Workday is really strong because it is native to the cloud, and they keep all their customers on the same version. Workday goes through two big releases every year, and it also has weekly releases, which include just fixes and small features. The cool thing there is you're taking credit for new features being released, but you may not have been the one who was patching the server and things of that nature. That's a really strong suit of Workday. 

By and large, Workday is expensive. It is based on the headcount. I'd probably rate it a three or four out of five in terms of pricing. It'd be like buying a Mercedes or a high-end car. It's expensive, but there's a specific value that you're getting with additional features and things of that nature. Using that metaphor, Workday probably tends to be more of a luxury. There are others like ADP that can do your payroll, your time off, and other things, but they don't do it as well.

It is based on the headcount, and it is based on the number of modules you license. HCM is a module. Payroll is another module, and Benefits is also a module. Each module you choose is going to be an additional cost. In addition, you're also going to have costs associated with test environments. Workday, by default, is going to give you production and a sandbox environment with your license. They're also going to give you a preview environment of what's being released, but if you want additional test environments, there is a license cost.

You would require a really good partner. You would also require in-house expertise, specifically within the technology itself. You need to be able to go out and attract and bring in the talent to help you be successful. You need to understand that doing it really well is going to require more of an investment than what you're hearing in the sales. If you've got 2,000 employees, Workday may say that you could support this entire application with two or three people, but just in my experience, if you have a lot of modules licensed, it's probably not realistic. You're probably not going to extract the full value. You need to understand whether you are okay with not getting everything out of what you're paying for. If so, that's fine, but if you really want to get the bang for your buck, it's going to require an investment. 

You also need to understand that it's going to take time to implement. So, you need to manage expectations and understand what are other priorities in the organization and what the fiscal year looks like. Is it a standard calendar? If you're going through something that's going to impact financials, you're probably not going to want to roll out something really heavy on January 1st. You would want to have that in place prior to that.

Workday also has a financial piece that they offer in their technology stack that competes against Oracle. We don't currently use that, but it is a good piece of technology. They also have a learning management system that integrates directly with the other pieces of data.

Workday's model and what they really preach is this idea of the Power of One. So, they try to get everything within one environment. The sales pitch is that it is going to then reduce the number of other vendors or applications that you would have to have and integrate with, which holds true in some cases. It might not hold true in other cases depending on the needs of the business, budget, internal expertise, and things of that nature. It's just an overarching model that you see in tech where a lot of IT departments want to license the best in class and scale from there.

I'd rate it a nine out of ten. Overall, it delivers a really seamless solution that allows for operational efficiencies and operational excellence. 

We use the platform for tasks, including applying for leaves, communication, and adhering to our organization's policies through efficient goal setting and reviews.

The platform doesn't help me in decision-making as I have used it only for basic applications, including applying for leaves and managing calendars.

They could provide a web chatbot feature in the dashboard for Workday.

We have been using Workday for eight or nine years.

I rate the product's stability a seven or eight.

We have over 2000 employees in our organization using Workday.

The product can be deployed on the cloud.

I recommend Workday to others and rate it a seven out of ten.

The solution has good accessibility; it's easy to use and not very confusing.

It would be good if the solution provided more extensive training sessions.

I have been using Workday Human Capital Management for 13 months.

I rate Workday Human Capital Management an eight out of ten for stability.

Around 100 users are using the solution in our organization.

I rate Workday Human Capital Management a seven or eight out of ten for scalability.

The solution’s technical support is good.

Positive

I rate Workday Human Capital Management an eight out of ten for the ease of its initial setup.

I worked with the latest version of Workday Human Capital Management.

Overall, I rate Workday Human Capital Management an eight out of ten.

I'm using Workday for human capital management (HCM). It helps me with tasks like managing employee records, tracking time and attendance, and processing payroll.

I like that it's easy to use and flexible. 

The price could be lower.

I've been using Workday for about three months. I use the latest version of Workday.

It's a very stable solution. I would rate the stability a ten on ten. 

It is a scalable solution. We have about 1,000 users using this solution in our organization. 

I have used customer service and support a few times. They were very helpful.

It's very easy to set up and flexible to configure. 

I need to pay for a license. It is expensive.

Overall, I would rate the solution an eight out of ten. I would recommend Workday to other people. 

We support the tool. There are users who are using Workday. If there's an issue while they are using Workday, we see what's the issue and help them resolve it.

The product is useful for storing employee records.

The product must include payroll features.

I have been using this solution since 2018. I am using the latest version of the solution.

I rate the product’s stability a six out of ten.

I rate the tool’s scalability a six out of ten. Around 30,000 people are using the solution in our organization.

I rate the ease of setup a six out of ten. The product is not easy to implement. It is difficult to understand the setup at first. The tool is not that informative for us to understand the whole picture. The solution is deployed on the cloud. The deployment took us two years.

The number of people required for deployment depends on the project's size. In our case, it was a global deployment. We needed more than 100 people to deploy the product. If it’s for one company, it can be deployed with fewer people.

I have worked with ERP systems. I could recommend the solution to others. However, people must attend training to understand the tool. Overall, I rate the product a six out of ten.

We use Workday for employee benefits. 

Workday is a holistic HR solution. 

The solution needs to be updated with generative UI. 

I have been working with the solution for three years. 

The solution is stable. 

Workday is very scalable, and my company has more than 50 users. 

Workday's installation is straightforward. 

We deployed the product in-house. 

I rate the product a nine out of ten.