Surjith Cs - PeerSpot reviewer
Sr.System Administrator at a computer software company with 201-500 employees
Real User
Top 20
Improved our security at a lower price

What is our primary use case?

We use Watchguard as a firewall and a VPN.

How has it helped my organization?

WatchGuard has improved our security.

What is most valuable?

The most valuable features are the VPN and web blocker security.

What needs improvement?

An area for improvement is that when we use a web administration link, there is no security.

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WatchGuard Firebox
November 2022
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For how long have I used the solution?

I've been using WatchGuard for the past five years.

What do I think about the stability of the solution?

Watchguard is stable.

What do I think about the scalability of the solution?

This solution is scalable.

How are customer service and support?

The technical support is very fast - when we raise an incident, we get a solution in no time.

Which solution did I use previously and why did I switch?

I previously used FortiGate.

How was the initial setup?

The installation was straightforward and took between one and two hours. I would rate our experience with the initial setup as four out of five.

What about the implementation team?

I installed this solution by myself.

What's my experience with pricing, setup cost, and licensing?

We're currently renewing our license on a three-year basis. The licensing costs are comparatively lower than other providers, and I would rate the pricing as five out of five.

What other advice do I have?

I would give this solution a rating of eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Nadeem Abdulla - PeerSpot reviewer
Assistant Manager - IT Infrastructure at Taghleef Industries SpA
Real User
Top 5
Great access portal but support and integration could be improved

What is our primary use case?

I mainly use Firebox for SSL, VPN, internet proxy, site-to-site tunnels, and intrusion protection.

What is most valuable?

Firebox's best feature is the access portal.

What needs improvement?

Firebox would be improved with integration for endpoint protection solutions.

For how long have I used the solution?

I've been using Firebox for three years.

What do I think about the stability of the solution?

Firebox is generally stable, with only some glitches here and there, and its performance is okay.

What do I think about the scalability of the solution?

Firebox is scalable.

How are customer service and support?

WatchGuard's technical support is okay, but they could do more to push knowledge so the customer could solve their own problems.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We used an in-house team.

What's my experience with pricing, setup cost, and licensing?

Firebox is priced reasonably.

What other advice do I have?

I would give Firebox a rating of seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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WatchGuard Firebox
November 2022
Learn what your peers think about WatchGuard Firebox. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
653,584 professionals have used our research since 2012.
Scott Eastman - PeerSpot reviewer
Project Consultant at SysGroup PLC
MSP
Top 20
Reasonably priced, secure, and simple setup
Pros and Cons
  • "The most valuable features of the WatchGuard Firebox are all the security and updated features. You are able to configure the solution from the cloud platform and the application and web interface are very nice."
  • "They are working on cloud-based options. However, they do not have the options fully functional in their solution at this time."

What is most valuable?

The most valuable features of the WatchGuard Firebox are all the security and updated features. You are able to configure the solution from the cloud platform and the application and web interface are very nice.

Since I have been using this solution I have not been hacked or had any problems.

What needs improvement?

They are working on cloud-based options. However, they do not have the options fully functional in their solution at this time.

For how long have I used the solution?

I have been using WatchGuard Firebox for approximately five years.

What do I think about the stability of the solution?

WatchGuard Firebox is stable.

What do I think about the scalability of the solution?

The scalability of the WatchGuard Firebox is good.

How are customer service and support?

The technical support is good from WatchGuard Firebox.

How was the initial setup?

The initial setup was easy, and the time it took was a couple of hours.

What's my experience with pricing, setup cost, and licensing?

The price of the WatchGuard Firebox is reasonable.

What other advice do I have?

I rate WatchGuard Firebox an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
IT Audit Group Head at a tech services company with 1,001-5,000 employees
Real User
Easy to operate, affordable, and great technical support

What needs improvement?

The solution is lacking a professional website, they should be updated more often.

For how long have I used the solution?

I have used the solution for five years. 

What do I think about the stability of the solution?

We found no bugs with the operation of the solution. 

How are customer service and technical support?

There are no problems with the technical support. If a problem occurs it gets resolved immediately with our technical support partners.

How was the initial setup?

The initial setup is simple and understandable.

What's my experience with pricing, setup cost, and licensing?

I find the solution to be very affordable.

What other advice do I have?

My advice for people that wants to implement the solution is that it is very good, you get value for money, and you will be well protected. Additionally, you should make sure the implementation is done correctly and the configuration is well defined.

I rate WatchGuard Firebox a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Santosh Thorwat - PeerSpot reviewer
IT Head at Patil Group
Real User
Top 20
Useful site-to-site controls and overall good functionality

What is our primary use case?

We use WatchGuard Firebox for network security in our offices.

What is most valuable?

The main features of the solution are the control of the site-to-site network access and the overall features.

What needs improvement?

The solution can improve by adding a feature to tag a MAC address of a computer system in the policy and more IP configuration settings.

For how long have I used the solution?

I have been using this solution for approximately ten years.

How are customer service and technical support?

We did not need to use technical support.

What about the implementation team?

The implementation of the solution was done by our IT management team.

What other advice do I have?

I rate WatchGuard Firebox an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Technician at a real estate/law firm with 11-50 employees
Real User
Top 10Leaderboard
Excellent support, very stable, and fairly easy to use

What is our primary use case?

WatchGuard Firebox is our daily firewall. It gets used on a regular basis.

It is deployed locally. We are using its latest version.

What is most valuable?

Their support is excellent, and the stability is very good.

What needs improvement?

Some of the configuration options are somewhat confusing.

What do I think about the stability of the solution?

It has been very stable.

How are customer service and support?

Their support is excellent.

What other advice do I have?

It is very stable and fairly easy to use.

I would rate it an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free WatchGuard Firebox Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2022
Buyer's Guide
Download our free WatchGuard Firebox Report and get advice and tips from experienced pros sharing their opinions.