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Mauro Ferreira - PeerSpot reviewer
Director of Information Technology at a tech services company with 11-50 employees
Real User
Jun 24, 2023
A stable and powerful firewall solution that has a user-friendly dashboard
Pros and Cons
  • "WatchGuard Firebox is the most powerful firewall for Wi-Fi security."
  • "The scalability of the solution needs improvement."

What is our primary use case?

We have had some difficulty introducing the brand on the market because, in Angola, we have another brand with a more aggressive approach than WatchGuard. The end users prefer other brands like Sophos and Check Point over WatchGuard Firebox. We will soon be an expositor of WatchGuard Firebox. We have some customers that use Panda Security just for endpoints. We have some customers that use WatchGuard Firebox directly or indirectly.

What is most valuable?

WatchGuard Firebox is the most powerful firewall for Wi-Fi security.

What needs improvement?

The scalability of the solution needs improvement.

For how long have I used the solution?

I have been using WatchGuard Firebox for more than one year.

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What do I think about the stability of the solution?

WatchGuard Firebox is a stable solution.

I rate WatchGuard Firebox ten out of ten for stability.

What do I think about the scalability of the solution?

At the moment we are providing support to five customers.

I rate WatchGuard Firebox a nine out of ten for scalability.

How are customer service and support?

The solution’s technical support team is very good. We have always received quick responses from the support team.

How was the initial setup?

WatchGuard Firebox’s initial setup is very easy. The configuration is easy since the solution is user-friendly and has an intuitive platform and dashboard.

What's my experience with pricing, setup cost, and licensing?

The solution is not expensive and customers pay for a yearly license.

What other advice do I have?

We have a direct relationship with the master distributor of WatchGuard Firebox in Angola and Africa. WatchGuard Firebox is the only solution we work with for firewalls and cybersecurity.

When we start WatchGuard Firebox's deployment, we redirect it to the cloud.

Overall, I rate WatchGuard Firebox ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Carlos Coris - PeerSpot reviewer
Network and System Technician at a tech services company with 11-50 employees
Real User
Jun 19, 2023
Reliable and stable solution
Pros and Cons
  • "WatchGuard Firebox's two-factor authentication feature is particularly useful and provides an added layer of protection."
  • "When working with WatchGuard, specifically in configuring Panda Security on the portal for the first time, it was challenging for me."

What is our primary use case?

The WatchGuard Firebox is our version of a firewall. It has several use cases. 


What is most valuable?

WatchGuard Firebox's two-factor authentication feature is particularly useful and provides an added layer of protection. It's been a reliable and stable solution for us.

What needs improvement?

When working with WatchGuard, specifically in configuring Panda Security on the portal for the first time, it was challenging for me. Creating the partner center and setting up the account in Panda Security was not straightforward. Although working with the Panda Security part itself is easy, I faced difficulties in creating the partner center. So, maybe this could be an area of improvement. 

Another area of improvement is the license. The price could be cheaper. 

For how long have I used the solution?

We currently use WatchGuard Firebox T20 model.

What do I think about the stability of the solution?


What do I think about the scalability of the solution?

There are around 26 users using this solution. In terms of user capacity, the T20 model can support up to 20 users.

How was the initial setup?

WatchGuard Firebox is easy to use and set up. I work with the solution every day, so I'm quite familiar with it. In my experience, setting up WatchGuard has been straightforward. It didn't require much effort. 

Although I have spoken to others who mentioned that implementing it for the first time can be challenging, I personally found it easy. I had no issues with the setup.

Whether it was deployed in the cloud or locally, it took a month. I maintain the solution and provide technical support. 

What about the implementation team?

I recall when I bought the first Firebox; someone advised me to start by seeking assistance from the WatchGuard support center. I found all the necessary information to implement the solution. That's why I believe it was relatively easy for me to implement it the first time. However, I am aware that many people find it challenging to implement WatchGuard on their first attempt.

What's my experience with pricing, setup cost, and licensing?

Currently, we use an internal lead to sell WatchGuard to our clients. So, the price varies. However, it's worth mentioning that our internal use of WatchGuard includes Panda Security as well.

We do pay for a license. It's a three-year license. It is an expensive solution. The price could be lower.

What other advice do I have?

WatchGuard is not a widely known solution in my country. People here tend to use CheckPoint, Fortinet, and Palo Alto more. However, I believe WatchGuard is a good solution that more people should be aware of and consider. We are actively working to promote it in Angola. In fact, there might be more companies in our country that could benefit from using the WatchGuard solution.

Overall, I would rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Buyer's Guide
WatchGuard Firebox
December 2025
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IT Manager at a manufacturing company with 11-50 employees
Real User
Top 20
May 23, 2023
It's easy to configure user policies
Pros and Cons
  • "I like WatchGuard's network segmentation features. It's easy to configure user policies."
  • "WatchGuard should offer more visibility into user activity. For example, we should have more details when WatchGuard denies a user access to a port."

What is our primary use case?

WatchGuard integrates with our firewall to provide threat detection and remediation. 

What is most valuable?

I like WatchGuard's network segmentation features. It's easy to configure user policies.

What needs improvement?

WatchGuard should offer more visibility into user activity. For example, we should have more details when WatchGuard denies a user access to a port. 

For how long have I used the solution?

I have used WatchGuard for about 10 years.

What do I think about the stability of the solution?

I rate WatchGuard nine out of 10 for stability. 

What do I think about the scalability of the solution?

I rate WatchGuard nine out of 10 for scalability. 

How was the initial setup?

WatchGuard is easy to set up.

What was our ROI?

We have seen an ROI. 

What's my experience with pricing, setup cost, and licensing?

The price is excellent. 

What other advice do I have?

I rate WatchGuard Threat Detection and Response nine out of 10. I recommend it. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
ANGEL CHALJUB - PeerSpot reviewer
General Manager at a tech services company with 1-10 employees
Real User
Jan 31, 2023
Reasonable cost, very good support, and easy to use
Pros and Cons
  • "Zero-trust and threat-hunting services are most valuable."
  • "The time they take to classify an application once they find that it is unknown can be better."

What is our primary use case?

The main use case is to avoid zero-trust attacks because, from Application Control, I can only run known applications. Every unknown application is placed on hold or blocked.

What is most valuable?

Zero-trust and threat-hunting services are most valuable.

It is easy to use, and with the features it has, you feel that you are being protected.

What needs improvement?

The time they take to classify an application once they find that it is unknown can be better.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is very stable. I would rate it a nine out of ten in terms of stability.

What do I think about the scalability of the solution?

It is scalable. I would rate it a nine out of ten in terms of scalability.

How are customer service and support?

Their technical support is very good. I would rate them a ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I would rate it a nine out of ten in terms of the setup. The duration depends on the number of computers. For less than a hundred computers, it can take one or two days. We have one engineer for its deployment and maintenance.

What was our ROI?

Our clients have seen an ROI. Because of its ease of use, they don't have to invest a lot in human resources to maintain this solution.

What's my experience with pricing, setup cost, and licensing?

Its cost is okay. It is not too expensive, not too low. I would rate it a nine out of ten in terms of pricing.

What other advice do I have?

To those who are planning to use WatchGuard Application Control, I would say that you can use it with confidence.

Overall, I would rate it a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
IT Officer at a manufacturing company with 1-10 employees
Real User
Nov 20, 2022
Organization improved exponentially, scaling at full capacity, and meets our needs specifically
Pros and Cons
  • "I have found the DNS Watch feature for intrusion and prevention response and APT Locker most valuable to me."
  • "I would like to see more training become available for us."

What is our primary use case?

My primary use case is for my network security even when I am out of the office.

How has it helped my organization?

WatchGuard Firebox has improved our organization one hundred percent from before we started using it.

What is most valuable?

I have found the DNS Watch feature for intrusion and prevention response and APT Locker most valuable to me.

What needs improvement?

I would like to see more training become available for us. I would like to see the port conflicts improved.

For how long have I used the solution?

I have been using WatchGuard Firebox for the past five years.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

There is excellent scalability and we are using it at full capacity.

How was the initial setup?

The initial setup is quite complex and difficult, especially for first-time users. You need to go on the website and study it before you start using the policy manager. Once you start using the policy manager it becomes easier.

What about the implementation team?

We used a third party and the deployment time takes less than ten minutes.

What was our ROI?

The return on investment is that it saves us a lot of time from intruders creating problems.

What's my experience with pricing, setup cost, and licensing?

The licensing can be a one-time purchase unless you need the extra services for example twenty-four seven support.

Which other solutions did I evaluate?

I did try pfSense and FortiGate and decided WatchGuard Firebox was what I needed.

What other advice do I have?

I would rate WatchGuard Firebox a nine on a scale of one to ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1998435 - PeerSpot reviewer
Partner & Head of IT Strategy at a computer software company with 51-200 employees
Real User
Nov 16, 2022
Stable, good price, and good intrusion detection capability
Pros and Cons
  • "I like intrusion detection the most."
  • "There could also be better reporting. For example, there should be more out-of-the-box management reports."

What is our primary use case?

We are WatchGuard partners, and we also use it on our own. We are using it for general firewall purposes and vulnerability management. We are also using some of the additional security stacks such as intrusion detection and so on.

We are one version behind the latest version. We have it on-prem at the moment, but some of our customers have private cloud solutions.

What is most valuable?

I like intrusion detection the most.

What needs improvement?

I'm pretty happy with it, but vulnerability management could improve a little bit in comparison to other parts, such as Cisco and so on.

There could also be better reporting. For example, there should be more out-of-the-box management reports. These two improvements would be nice.

For how long have I used the solution?

I have been using this solution for around 10 to 15 years.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It's scalable, but I haven't compared it with others.

There are five people who are using it from an administrative perspective, but everyone is using WatchGuard because of the VPN.

How are customer service and support?

I haven't interacted with them myself, but my colleagues state that their support line is good.

How was the initial setup?

Its setup is of medium complexity. It's not super easy. Everything is in its right place, but it's not as complicated as other vendors. It's in the middle.

The deployment duration varies. Depending on your needs, it could take a few hours.

What's my experience with pricing, setup cost, and licensing?

It's in the medium range. Its price is pretty good considering the functions and add-ons that are used.

What other advice do I have?

I would advise having a proper look at the features because there are a lot of different versions, scales, and limits on different Fireboxes. You have to decide in advance which one is good for you in terms of performance, future needs, and so on. You shouldn't have too many changes in your landscape. 

I would rate it an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Rui Barbosa - PeerSpot reviewer
Director of Production & Support Engineering at a tech services company with 11-50 employees
Real User
Oct 13, 2022
Multifeatured, stable, and is always improving through the addition of new features every year
Pros and Cons
  • "I found several features valuable in WatchGuard Application Control such as the HTTP Proxy, DNSWatch, VPN, and HTTPS Content Inspection."
  • "What could be improved in WatchGuard Application Control is its price. It could be cheaper. You always want the best price for any solution, but for security products, pricing is usually on the higher side."

What is most valuable?

I found several features valuable in WatchGuard Application Control such as the HTTP Proxy, DNSWatch, VPN, and HTTPS Content Inspection.

What needs improvement?

What could be improved in WatchGuard Application Control is its price. It could be cheaper. You always want the best price for any solution, but for security products, pricing is usually on the higher side.

For how long have I used the solution?

I've been using WatchGuard Application Control for five years now.

What do I think about the stability of the solution?

WatchGuard Application Control is a stable solution.

What do I think about the scalability of the solution?

WatchGuard Application Control is a scalable solution.

How are customer service and support?

Whenever I need support for WatchGuard Application Control, I'm able to get it from the vendor.

How was the initial setup?

The initial setup for WatchGuard Application Control is easy if you understand its UI and features. I would rate its setup as four out of five.

What's my experience with pricing, setup cost, and licensing?

The licensing model for WatchGuard Application Control is based on the number of users. WatchGuard Application Control also has licensing models with several features.

On a scale of one to five, I would rate the price of this solution a five.

What other advice do I have?

The number of users for WatchGuard Application Control is currently five hundred, in several locations, for several clients.

My advice to others looking into using WatchGuard Application Control is that it's a great solution. It has several features, and every year, WatchGuard implements another solution that complements its security functions. WatchGuard Application Control is always improving through the addition of new features.

My rating for WatchGuard Application Control is nine out of ten because it's a good solution for me.

My company is a partner of WatchGuard.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Nadeem Abdulla - PeerSpot reviewer
Assistant Manager IT Infrastructure at a manufacturing company with 501-1,000 employees
Real User
Top 20
Aug 12, 2022
Great access portal but support and integration could be improved
Pros and Cons
  • "Firebox's best feature is the access portal."
  • "Firebox would be improved with integration for endpoint protection solutions."

What is our primary use case?

I mainly use Firebox for SSL, VPN, internet proxy, site-to-site tunnels, and intrusion protection.

What is most valuable?

Firebox's best feature is the access portal.

What needs improvement?

Firebox would be improved with integration for endpoint protection solutions.

For how long have I used the solution?

I've been using Firebox for three years.

What do I think about the stability of the solution?

Firebox is generally stable, with only some glitches here and there, and its performance is okay.

What do I think about the scalability of the solution?

Firebox is scalable.

How are customer service and support?

WatchGuard's technical support is okay, but they could do more to push knowledge so the customer could solve their own problems.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We used an in-house team.

What's my experience with pricing, setup cost, and licensing?

Firebox is priced reasonably.

What other advice do I have?

I would give Firebox a rating of seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
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Updated: December 2025
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Download our free WatchGuard Firebox Report and get advice and tips from experienced pros sharing their opinions.