What is our primary use case?
In my organization, we use Veeam for both online and on-premises backups for around 200 sites across the globe. All our secondary cloud backups are performed using Amazon Web Services. We first started with version 8.4 which came out about six years ago and we're now currently using version 10.0, with plans to upgrade all our backup infrastructure to version 11.0 in the near future.
For each site, we have independent and standalone VBRs and every one of them is managed through the Enterprise Manager's console. For our reporting needs, we use Veeam ONE and a SolarWinds integration.
What is most valuable?
With regard to our operational requirements, Veeam is very good because it's so user-friendly. Working with Veeam has been a most satisfactory experience.
What needs improvement?
My biggest issue with Veeam at the moment is how the backup reports are displayed. We use the SolarWinds integration to generate consolidated reports for monitoring purposes, but we aren't getting all the available data shown to us in the way that we want. For our Apache site regions, we are not able to get all our site-to-site and server-to-server reports in one single PDF or Excel sheet.
Ideally, we would want the reporting mechanism to add everything into a single file automatically, because currently we have to do that manually. For example, when I'm looking at server backups for an entire region, I would like to be able to add all those server backup reports into a separate reporting group, which would then be added into its own separate status report for that region only.
We also have to perform large NAS backups up to 10TB of data, and we have found that it can be a bit slow. Along with improving the speed of these transfers, I would like to see Veeam add more support for block level backups and snapshots of NAS storage devices.
For how long have I used the solution?
I have been using Veeam Backup and Replication for almost six years.
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What do I think about the stability of the solution?
It's really stable. There are no errors, faults, or anything, and we've never had any negative impact to our business as a result of stability issues. Our backup operations are going smoothly, even though we do encounter some rare backup-related issues. However, these issues are typically human errors.
What do I think about the scalability of the solution?
We have around 40 to 60 staff making use of Veeam software in our organization, and we are using it across 200+ sites all over the world, so I would label it sufficiently scalable.
How are customer service and support?
Their support is really excellent.
Which solution did I use previously and why did I switch?
Our customer did not want to go with any type of legacy backup infrastructure, so they phoned my team in order to collaborate on an appropriate solution that ensures their backup infrastructure will be safe in terms of disaster recovery. That's when we decided to go with Veeam Backup and Replication instead of an older legacy type of backup solution.
How was the initial setup?
The initial setup was simple. And, because we're partnering with Veeam, our deployments are all done by them. Our customer is fully satisfied with the setup environment so they're not looking to extend the deployments further, however we are planning to upgrade from version 10.0 to 11.0 soon. For this, we'll be getting a solution from Veeam's engineers and architects after sending them a request for upgrade and solution design form. Based on that, the upgrades and everything will be taken care of by Veeam, and we won't have to handle the migration ourselves.
What about the implementation team?
Veeam itself implements our solutions, although when it comes to maintenance activities, that depends on the customer.
What's my experience with pricing, setup cost, and licensing?
Our licensing runs for five years, and after that time we do the renewal. There haven't been any further costs beyond our initial licensing plan because our customer is satisfied with the setup that has been configured and the overall backup environment.
What other advice do I have?
Veeam Backup and Replication is very good software and I am quite satisfied with it. I can recommend it to others without hesitation. In terms of infrastructure, Veeam is really flexible and we hardly ever see any complications. If a server goes down, we are able to dig into a backup from a previous point in time and recover it within minutes.
I would rate Veeam Backup and Replication a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.