We use it to backup our VMs.
Managing Director at PT Duta Kreasi Informatika
Ensures backup management features while maintaining stability, quick deployment, excellent technical support and compatibility with various virtual machine environments
Pros and Cons
- "Backup management features are crucial for ensuring the reliability and automation of backup processes."
What is our primary use case?
How has it helped my organization?
It assists in enhancing data protection and recovery strategies, including disaster recovery scenarios where backups are replicated to alternative locations for additional redundancy. Additionally, these tools enable the scheduling of backups at specified intervals, ensuring that backup copies are retained for a defined period to facilitate recovery when necessary.
Veeam ONE helps in supporting risk management initiatives.
What is most valuable?
Backup management features are crucial for ensuring the reliability and automation of backup processes. These features enable automatic scheduling of backups, reducing the likelihood of human error associated with manual backup procedures. Additionally, they offer the capability to protect data consistently and reliably, mitigating the risk of data loss due to oversight or human error.
For how long have I used the solution?
I have been working with it for several years.
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What do I think about the stability of the solution?
Stability is excellent; there have been no instances of technical issues or downtime experienced.
What do I think about the scalability of the solution?
The majority of our clients are enterprises.
How are customer service and support?
The quality of technical support is satisfactory. I would rate it nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We utilize various tools from different brands such as NEC, HP, and VMware. However, Veeam stands out as a superior option due to its ability to seamlessly integrate and manage multiple VM environments.
How was the initial setup?
The initial setup and implementation process is relatively straightforward. However, challenges may arise, particularly concerning data management, especially when dealing with large volumes of data. The complexity tends to increase as the amount of data grows.
What about the implementation team?
Deployment can be completed swiftly, typically within a month. However, the duration of tasks such as replication increases proportionally with the size of the data being handled.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable and falls within the average range.
What other advice do I have?
I would recommend it, although we've only utilized the backup feature. Overall, I would rate it eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Technical Manager at Emirates Business Machines (EBM)
A stable and scalable data management with seamless integration across diverse environments
Pros and Cons
- "The most valuable addition recently introduced is the Continuous Data Protection feature."
- "There might be room for improvement at the plugin level, specifically concerning application plugins."
What is our primary use case?
A diverse range of customers use it for more than just virtualization. The platform is utilized for backup and Data Loss Prevention solutions. This extends beyond virtual environments to encompass mixed environments, including physical workloads. Some of our customers use it for cloud backup, showcasing its versatility across various IT infrastructures.
What is most valuable?
The most valuable addition recently introduced is the Continuous Data Protection feature. Particularly noteworthy is its configuration for SMAX and SaaS recovery. The integration of CDP with VMware stands out as one of the most impressive features. In the context of recoverability, whether dealing with issues related to data traffic or encountering problems with physical or virtual servers, Veeam stands out for its swift recovery capabilities. The ability to bring services back online within minutes, be it for physical or virtual machines, is highly beneficial.
What needs improvement?
There might be room for improvement at the plugin level, specifically concerning application plugins. In a recent deployment, we encountered some issues, and I believe there is a need for enhancements in the plugins for SAP and Oracle. It would be beneficial to see an extension of support to Oracle VMs. This is particularly relevant for customers utilizing Oracle VMs, where currently, we resort to agent-based backup solutions, and having an agent-less backup option for various hypervisors would be a valuable addition.
For how long have I used the solution?
I have been working with it for eight years.
What do I think about the stability of the solution?
I would rate its stability capabilities eight out of ten.
What do I think about the scalability of the solution?
Scalability is not a concern as it exhibits high scalability without issues. Currently, about twenty-five to thirty active customers use it.
How are customer service and support?
Technical support, particularly from the region where the connection is established, may be somewhat lacking. While it was previously considered a highly effective support team, there has been a noticeable decline in support quality since last year, leading to increased challenges and issues. I would rate it five out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup was straightforward. I would rate it nine out of ten.
What about the implementation team?
The deployment process is straightforward and depends on the organization's requirements. For a basic setup, such as backing up the hypervisor and VMs, it can be completed in approximately four hours. However, for more comprehensive configurations involving agents, RDR, and extensive testing, the process may extend to three to four days. In an on-premise virtual machine environment, the deployment involves setting up a backup management server as a VM, with additional roles assigned to backup proxy servers (VMs) and a repository server, often a physical server linked to local or external storage. Linux repositories are configured for immutability, or appliances like Accelerate or BMC data domain can be used, eliminating the need for a physical repository server. For the database, deployment options include PostgreSQL or dedicated SQL, determined by the deployment scale. Networking requirements, specifying open ports between components and VMware/Hyper-V infrastructure, are communicated to the networking team. Following the environment setup, the backup configuration is executed, incorporating three-to-one copy recommendations with secondary copies on-site, at a different site, or off-site. The configured setup undergoes testing for recovery processes, including instant recovery, file-level recovery, and application-level recovery. Results are documented and shared with the customer, concluding the deployment process.
What's my experience with pricing, setup cost, and licensing?
The price is affordable. I would rate it two out of ten. Since it's not an appliance, infrastructure elements such as backup storage and resource calculations for the required number of VMs need to be factored in, leading to additional pricing considerations.
What other advice do I have?
For those implementing the data platform, my advice is to adhere to best practices diligently. Following the documented guidelines is crucial, as issues related to infrastructure connectivity or delayed restoration often stem from deviations in implementation. Overall, I would rate it eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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Technical Operations Manager at BTSERVISI
The solution provides flexible licensing options and good technical support, but it must improve its scalability and performance
Pros and Cons
- "Continuous Data Protection is a game-changing technology."
- "The product must improve its performance."
What is our primary use case?
The solution is used for backup and replication of data. We can create a backup copy of off-site data.
What is most valuable?
The backup feature is valuable. It uses snapshot-based replications. Continuous Data Protection is a game-changing technology. Including Veeam, there are only three software vendors that provide this technology.
What needs improvement?
The product must improve its performance. Sometimes, the backup is very slow. It might be because of the backup infrastructure or the network infrastructure. Sometimes, it is because of Veeam’s abilities.
For how long have I used the solution?
I have been using the solution for more than ten years. I have been using the latest version for two years.
What do I think about the stability of the solution?
The tool’s stability depends on the people who maintain the platform. If they do not manage it well, the stability will be lower. The more we manage, the more stability we get. If we take care of our platform daily, there won't be any problems. If we don't look at it for a week, we will have some problems.
What do I think about the scalability of the solution?
Veeam has some performance issues after we reach a couple of 1,000 virtual servers. We have more than ten customers using the product.
How are customer service and support?
The technical support is very good.
How was the initial setup?
The initial setup is not straightforward. It depends on the customer’s infrastructure, architecture, CDP, and storage. We must be very careful about which tools should be used for the implementation. Infrastructure assessment should be done very carefully. A person must be a good Veeam engineer to decide which tools and add-ons should be in place to deploy the solution.
The customer infrastructure assessment should be done. We must find how many virtual servers will be backed up, how many client machines will be backed up, and how many physical servers will be backed up. If a replication solution is in place, we should ask for a wider bandwidth for the customer.
If the customer will be using CDP technology, then we have to do some additional installations on the customer's physical servers. We must understand how many proxies, backup repositories, and immutable repositories we will use.
What's my experience with pricing, setup cost, and licensing?
The solution provides flexible licensing options. We can have it perpetually. We can have it yearly or once in three years. We can also get the Veeam Universal License.
What other advice do I have?
Veeam is the only IT vendor that provides many features in one bundle. I recommend the tool to others. Overall, I rate the solution a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Solution Architect at IT Solution
The solution has an easy interface to work with but needs to improve support
Pros and Cons
- "Veeam is not in SaaS right now."
What needs improvement?
Every backup solution has a different approach to deployment. Veeam is not in SaaS right now. It is not cloud-based. They are only on an exchange license basis. They should plan to have a cloud-based backup. Veeam has partnered with Wasabi for a backup cloud, but they should try to get their backup solution.
Moreover, the support should be faster.
For how long have I used the solution?
I have worked with Veeam for ten months since I joined my current organization.
What do I think about the stability of the solution?
I rate the solution's stability a seven out of ten.
What do I think about the scalability of the solution?
Veeam can be scalable if you have a simple interface. We have 20 to 26 users.
How are customer service and support?
I have to call Veeam directly for support since we are working with them. It would take time if I raised a support ticket.
How was the initial setup?
The initial setup is not easy. The package must be downloaded, and we can only install it. You have to check if Veeam is compatible with your OS. If it's not, you must go through many changes before doing it.
When deploying Veeam, you have to download the ISO package for it. It's approximately 10 GB. You have to then download the license on the portal itself and check whether it is valid. After that, you have to deploy the ISO package after mounting it to the server, in which we have to create a backup agent server. Veeam's installation isn't short; a prerequisite is that it is updated to the latest version of the OS. Only if everything is updated is the installation able to proceed. Then, you have to add the storage bucket. You can add a cloud backup using the AWS E3 bucket. And if you have a paid library or any SAN in your environment, you can add SAN to the solution.
What about the implementation team?
I have distributors I am directly in contact with. They are a partner in every scenario we ask for.
What's my experience with pricing, setup cost, and licensing?
Veeam has a ten-license package gives you two physical and two virtual servers you can use on any endpoint. You have to pay for the solution. It's just for server backups, so a price would be there.
The solution is not priced on its storage. If you have 20 terabytes of storage, you can add it to the solution.
What other advice do I have?
If you are looking for a physical backup and have deployed on physical servers, you should choose Veeam. It has an interface that's easy to use. I rate Veeam Data Platform a seven out of ten.
We only have the enterprise backup, not the endpoint backup. It's an enterprise solution, and we have to try it out.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Solution Architect at ICT Misr
Has a simple setup process and an efficient disaster recovery feature
Pros and Cons
- "The platform has a useful disaster recovery feature."
- "They could offer a hardware appliance as a comprehensive, full-stack solution."
What is our primary use case?
We use the product to manage the data workloads for small and medium businesses.
What is most valuable?
Veeam Data Platform’s most valuable feature is replication.
What needs improvement?
They could offer a hardware appliance as a comprehensive, full-stack solution. At present, we have independent software and hardware for data backup purposes. Instead, they could provide all the necessary components in one single box. Additionally, they should add new features for containers to align with the landscape of new technologies and cloud-native applications.
For how long have I used the solution?
We have been using Veeam Data Platform for seven years.
What do I think about the stability of the solution?
I rate the platform’s stability a nine out of ten.
What do I think about the scalability of the solution?
Veeam Data Platform provides better scalability than Backup Exec in terms of time. It works smoothly without any complexities for workflow or database management.
I rate the scalability a nine out of ten.
Which solution did I use previously and why did I switch?
We use Veritas, Commvault, and NetBackup to manage workloads for enterprises.
How was the initial setup?
The initial setup is simple. The installation process is swift. However, post-installation, the crucial aspect lies in the expertise of the implementing engineer to configure the tool effectively for scalability. We can deploy it on the cloud and on-premises as well.
What's my experience with pricing, setup cost, and licensing?
The product is inexpensive. They offer customizable licensing models including perpetual and subscription-based licenses. However, I recommend using Backup Exec for customers using Microsoft products such as Windows Server as it offers more flexible pricing models.
What other advice do I have?
The platform has a useful disaster recovery feature. Additionally, it has a good feature for instant recovery. However, a notable consideration arises when dealing with a scenario involving seventeen workloads, where customization may require the provision of two packs, each accommodating ten instances of Instant VM recovery. This setup could potentially result in having three VMs left unused.
I rate it a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
System Engineer at HeiTech Padu Berhad
A tool that offers a sophisticated interface that makes the monitoring part easier
Pros and Cons
- "The product's initial setup phase was straightforward for me."
- "The user experience can be better, as it is one of the areas with shortcomings in the product."
What is our primary use case?
I use Veeam ONE in my company to provide customer backup reports if required. Veeam ONE is also useful for monitoring any issues with the current server. My company views logs from Veeam ONE to see if there is any solution that we can give to customers. My company uses Veeam ONE to look at what advice we can give customers to ensure that all their servers are always protected.
How has it helped my organization?
The benefit I get from the product is that it is a sophisticated monitoring tool that helps our company's team, along with the infrastructure team, view the current status of all the servers monitored with Veeam ONE.
What is most valuable?
The most valuable feature of the solution is that it offers a very sophisticated interface to view, making it a bit easier for our company's operations team to take care of the monitoring part involving the current status of the server and server backup status.
What needs improvement?
I think there are no suggestions from my end for an improvement of Veeam ONE.
The user experience can be better, as it is one of the areas with shortcomings in the product.
I feel Veeam ONE has no downsides apart from its reporting area, which can be improved in such a way that its users can customize more of the report templates in an in-depth manner. I think there are improvements in Veeam ONE that I can see, including the tool's area that provides more flexibility in generating reports for its customers to view.
For how long have I used the solution?
I have been using Veeam ONE for more than a year. My company operates as a system integrator of the product.
What do I think about the stability of the solution?
For my current usage, Veeam ONE is pretty stable.
What do I think about the scalability of the solution?
Veeam ONE is a really scalable solution.
Veeam ONE is used by one of my company's customers.
How are customer service and support?
At times, my company contacts the solution's technical support. My company's support for Veeam ONE is similar to the one we get for the backup solution from Veeam. The suggestions provided by Veeam's support team have been very useful for my company. Veeam's support team provides users with a nice view of the usability of Veeam ONE.
I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
For monitoring purposes, my company uses a free, open-source solution like Zabbix. Compared to Zabbix, I feel Veeam ONE can be more useful for monitoring purposes.
Compared to Zabbix, I feel Veeam ONE has no downsides apart from its reporting area, which can be improved.
How was the initial setup?
The product's initial setup phase was straightforward for me.
I do not have any experience in the deployment process of Veeam ONE.
The solution is deployed on an on-premises model.
What was our ROI?
To date, I have seen a return on investment from the use of Veeam ONE in my company. The ROI is quite high considering the value Veeam ONE provides its users.
What's my experience with pricing, setup cost, and licensing?
For now, I think the pricing of Veeam ONE is quite okay for any of the infrastructures, especially for those who want a backup system and a tool that provides monitoring services.
What other advice do I have?
People can look at Veeam ONE if they want one application to provide them with a sophisticated monitoring tool and useful backup reports easily.
I rate the overall tool an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Storage Presales at Huawei
A high performing software for backup, replication and restoration of data
Pros and Cons
- "Instant recovery, ease of use, and integrations are some of the valuable features."
- "It would be preferable if they could introduce a complete Linux version instead of relying solely on Microsoft for management. There should be a unified integration of all their products. Currently, there are various products like cloud backup and others that exist separately. It would be better if they could create a single comprehensive platform or product, as opposed to having disparate products that lack proper communication between them."
What is our primary use case?
We use Veeam Backup & Replication mainly for backup purposes.
What is most valuable?
Instant recovery, ease of use, and integrations are some of the valuable features.
What needs improvement?
It would be preferable if they could introduce a complete Linux version instead of relying solely on Microsoft for management.
There should be a unified integration of all their products. Currently, there are various products like cloud backup and others that exist separately. It would be better if they could create a single comprehensive platform or product, as opposed to having disparate products that lack proper communication between them.
For how long have I used the solution?
I have an experience of ten years with Veeam Backup & Replication.
What do I think about the stability of the solution?
I would rate the stability nine out of ten.
What do I think about the scalability of the solution?
It's highly scalable if at a proxy zone.
I would rate the scalability seven out of ten.
How are customer service and support?
The technical support is quite supportive.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup is on-premises and takes half a day for the first part. The next part takes a few hours
The deployment process requires a few steps, to download the file and follow the standard procedure as instructed.
I would rate the initial setup nine out of ten.
What's my experience with pricing, setup cost, and licensing?
The changes in pricing have been an interesting aspect. It seems to have become pricier, resulting in a reduction in affordability. There are extra expenses involved, including hardware requirements and the procurement of operating system licenses, which must also be taken into account.
I would rate the price seven out of ten.
What other advice do I have?
The use varies according to the customer’s specific requirements. It serves as a commendable backup option for on-premises VMware setups. However, for alternative scenarios or situations demanding a worldwide scope, there might be alternative solutions available within the market.
I would rate eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Offers detailed reports to users, and it is easy to maintain
Pros and Cons
- "The solution's most valuable feature is that its reports are detailed compared to other tools."
- "I feel that the product's support team needs improvement."
What is our primary use case?
I use the solution in my company to monitor the backup status and to plan in areas like capacity planning, such as how much current backup utilization is used. The tool can maybe predict the future trend of the data groups and their growing size.
What is most valuable?
The solution's most valuable feature is that its reports are detailed compared to other tools. It can integrate with VMware, and it can see VMware's recent status while it can receive alerts for Veeam Backup. The tool can be highly integrated with VMware and other Veeam solutions. Reporting-wise, the product is good. You can choose any templates for your report from the solution's consolidated data.
What needs improvement?
The tool should add more hypervisors inside it, like Hyper-V or Nutanix since it is an area of concern in the solution currently.
I feel that the product's support team needs improvement.
I feel that there are some new features in the new version of the product, which is Veeam ONE 12.1, and it also has some anti-malware functionalities. I have not found the new features in the product to be useful because it has so many false positives. The product needs to be integrated with some antivirus solution so that its new features can be used in a better way.
For how long have I used the solution?
I have been using Veeam ONE for three to four years. My company has a partnership with Veeam ONE.
What do I think about the stability of the solution?
So far, my company has not had any issues with the product in terms of stability. We have installed the product and it runs properly without any major issues.
How are customer service and support?
The solution's technical support is satisfactory. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
My company uses Arcserve and some products from China, like Vinchin. Acronis was also a solution that was used in my company in the past. So far, we found that Veeam ONE is quite good compared to other products. Veeam ONE is balanced in terms of its interface, backup design concepts, and backup infra.
How was the initial setup?
The product's initial setup phase was quite straightforward.
One person can manage the product's installation phase.
The solution can be deployed in two to three hours. You just let it run with SQL and some other things. The installation process is quite straightforward. I just follow the installation steps, and it can be done easily.
What was our ROI?
I have seen some time-saving benefits from the use of the product in my country, up to 20 to 30 percent.
What's my experience with pricing, setup cost, and licensing?
I consider that the product's price falls under the middle range category.
What other advice do I have?
The solution is easy to maintain, but so far, we didn't have any major issues with the tool.
Actually, in our organization, we didn't go for any compliance parts with the tool. For our customers, we went for some audit purposes to meet some compliance requirements. Veeam ONE can generate some particular compliance report files from its users' available data.
I rate the tool a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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