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Systems Administrator at a construction company with 51-200 employees
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The best part of their service is their tech support. They keep following up until they know everything is right.
Pros and Cons
  • "Replication to Forever Cloud."
  • "​​Follow up for the DRaaS service setup. I'm still waiting to schedule a DRaaS test after upgrading several months ago."

How has it helped my organization?

Less headaches to worry about backups. 99% of the time, I don't have to touch it. Set up the jobs and let it go. 1% is the setup of new backups and verification the new backups work.

What is most valuable?

  • Backup and restore
  • Replication to Forever Cloud
  • Tech support

What needs improvement?

Follow up for the DRaaS service setup. I'm still waiting to schedule a DRaaS test after upgrading several months ago.

What do I think about the stability of the solution?

Yes. I was backing up too much information. Changed from doing two physical appliances, one local, and one remote to two local and a Forever Cloud for remote. This doubled our storage space for backups and solved the problem.

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What do I think about the scalability of the solution?

No.

How are customer service and support?

Customer Service:

Good customer service. No problems with my sales rep.

Technical Support:

High level of tech support. The best part of their service. They keep following up until they know everything is right.

Which solution did I use previously and why did I switch?

I've used physical tape, NetBackup, Arcserve IT, Backup Exec, and high-speed tape caching. It's great going right to disk.

How was the initial setup?

I didn't do the initial setup. However, when we converted the second remote to a local support, they guided me through the entire process.

What about the implementation team?

We implemented straight through Unitrends Support

What was our ROI?

More sleep!

What's my experience with pricing, setup cost, and licensing?

When you purchase initially, get into the program which gives replacement hardware for free when you renew your support agreement. It makes the renewal down the road so much easier to cost justify.

Which other solutions did I evaluate?

Datto.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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it_user760353 - PeerSpot reviewer
it_user760353IT Director at a government
Real User
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Tech support that is available live in my time zone, is timely with advice and resolution, and they communicate well. Big plus.

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Director of Information Technology at a legal firm with 201-500 employees
Vendor
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We have been able to move completely away from using tape and robocopy for backup efforts
Pros and Cons
  • "Backup/archive to multiple locations."
  • "Making the seeding process more accessible and easier to understand. Also, make more of the undocumented best practices easier to find."

How has it helped my organization?

We have been able to move completely away from using tape and robocopy for backup efforts.

What is most valuable?

  • Reliable DR
  • Backup/archive to multiple locations
  • Excellent support

What needs improvement?

Making the seeding process more accessible and easier to understand. Also, make more of the undocumented best practices easier to find

What do I think about the stability of the solution?

When we first moved to v10, we did have issues with restores. Support jumped right in and found the issue, and published a bug fix, this took care of the issue.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

Excellent. I like that I can chat directly with them for simple issues, and can also reach out to higher level engineers for the more difficult issues.

Technical Support:

Excellent, see previous answer.

Which solution did I use previously and why did I switch?

We used Zerto, which was not able to do file-level restores for any volume larger than 2TB.

How was the initial setup?

It was straightforward in the initial setup, but a bit more complex in the tuning and tweaking.

What about the implementation team?

I actually implemented most of it by myself.

What's my experience with pricing, setup cost, and licensing?

Make sure you do the homework to size the solution properly. Buy the Enterprise Plus licensing if you can afford it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Unitrends
May 2025
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PeerSpot user
System Administrator at a energy/utilities company with 11-50 employees
Real User
Allows us to add new assets to our existing backup strategy with minimal errors

Unitrends allows us to easily add new assets to our existing backup strategy with no headaches. I am used to seeing quite a bit of errors when using different backup strategies and this has been minimized. When I have had to reach out to Unitrends support, they are quick to get back to me and try their best to help come up with a solution. I've had good luck with the product so far and wouldn't hesitate to implement it again. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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it_user760353 - PeerSpot reviewer
it_user760353IT Director at a government
Real User
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Good review, and accurate. Unitrends support is great.

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PeerSpot user
Senior Network Administrator at a comms service provider with 1,001-5,000 employees
Vendor
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We went from tape backups to hard disk backups. The restores have been a lot quicker.

What is most valuable?

Loving the new SLA Policy feature. Recovery is very quick.

How has it helped my organization?

We went from tape backups to hard disk backups using Unitrends. The restores have been a lot quicker.

What needs improvement?

Stabilizing SQL database backups: They are way too sensitive and I am having to constantly fix SQL level backups.

For how long have I used the solution?

Three years.

What was my experience with deployment of the solution?

None. Easy deployment.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Excellent.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

Symantec NetBackup.

How was the initial setup?

It was actually very straightfoward

What about the implementation team?

It was in-house with the assistance of Unitrends tech support.

What was our ROI?

I've already received my ROI through many man hours being saved going from tape to hard disk.

What's my experience with pricing, setup cost, and licensing?

Consider the Enterprise Plus license, it adds a few extra analytics and reporting that will provide you with a little more insight into your RPO and RTOs.

Which other solutions did I evaluate?

Dell solution, ExaGrid, and a little bit of Veeam.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Unix/Apple System Administrator at a non-tech company with 1,001-5,000 employees
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Able to migrate backup solutions without having to purchase a lot of hardware separately. Technical support has not been very helpful when there are complex issues.
Pros and Cons
  • "Being an appliance-based solution, we were able to migrate backup solutions without having to purchase a lot of hardware separately."
  • "Support is great for small simple issues, but anything more difficult, it is hard to get good resolutions without having to badger them and their management."

How has it helped my organization?

We had a pretty solid backup platform before. I wouldn't say Unitrends made anything better, besides ditching Symantec's per TB licensing model and saving us a lot of money.

What is most valuable?

Being an appliance-based solution, we were able to migrate backup solutions without having to purchase a lot of hardware separately.

What needs improvement?

Support is great for small simple issues, but anything more difficult, it is hard to get good resolutions without having to badger them and their management. I think maybe Unitrends' support teams are too small for the size of their customer base and numbers of incidents.

What do I think about the stability of the solution?

Issues with one appliance having disk-related issues happens often. There were many issues with this one appliance (with different causes). Another appliance is habitually having issues with archive times to Unitrends Archive device.

What do I think about the scalability of the solution?

I would like one management console for a whole environment that works quickly. It can be done, however anything you look up slows queries down because you might be searching multiple backup appliances at once.

How are customer service and technical support?

Customer Service:

Like any other company, sales will tell you almost anything, but the real proof is when you get it in your environment for a test drive.

Technical Support:

Technical support has not been very helpful when there are complex issues. It is sometimes difficult to find someone who can answer questions the right way. I have had tickets that have changed hands, and each person claims to have fixed the issue while there are multiple reasons given for the problem.

Which solution did I use previously and why did I switch?

Symantec Net Backup: It was too costly.

How was the initial setup?

Initial setup was not difficult, but did require planning.

What about the implementation team?

We implemented through a partner, but much of the work was done by my own team.

Which other solutions did I evaluate?

Bacula, Rubrik (I think it was too new at that point), and Dell.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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PeerSpot user
Network Engineer at a wellness & fitness company with 501-1,000 employees
Vendor
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​Technical support is inadequate, but ​it has removed the need to have a copy for backup replication purposes
Pros and Cons
  • "The ability to backup both physical and virtual machines, along with having an appliance store the backups locally instead of on a file server, NAS, or SAN."
  • "Techs don't see to be well-versed in troubleshooting issues that arise and tickets stay opened for weeks for resolution."

How has it helped my organization?

It has removed the need to have a copy for backup replication purposes, as we replicate our backups to the cloud.

What is most valuable?

The ability to backup both physical and virtual machines, along with having an appliance store the backups locally instead of on a file server, NAS, or SAN.

What needs improvement?

Technical support is quite inadequate. Techs don't see to be well-versed in troubleshooting issues that arise and tickets stay opened for weeks for resolution.

What do I think about the stability of the solution?

Restoration has been unstable when needed. Some backups don't restore properly or take an excessive amount of time to complete.

What do I think about the scalability of the solution?

We have not needed to scale, so this is not applicable.

How is customer service and technical support?

I give them a one out of 10.

How was the initial setup?

It was supposed to straightforward, but ended up being complex due to unforeseen issues by Unitrends support.

What other advice do I have?

Carefully observe reviews on this solution by actual end users before considering this as a backup strategy.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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PeerSpot user
Network Engineer at a wellness & fitness company with 501-1,000 employees
Vendor
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In the past we used two separate products for backing up virtual and physical nodes. We switched because this solution supports both.

What is most valuable?

It's an all-inclusive backup appliance that is separate from other storage needed to backup. It is also valuable because it has the ability to backup both virtual and physical nodes.

How has it helped my organization?

It has made our business continuity process more efficient with less administrative overhead needs for managing two backup solutions for both physical and virtual needs.

What needs improvement?

It needs both a better interface and a more solid support structure for when issues arise.

For how long have I used the solution?

I've been using it for almost a year now. We transitioned from Veeam Backup.

What was my experience with deployment of the solution?

The transition was challenging due to bugs and misconfiguration but we worked through it.

What do I think about the stability of the solution?

There have been no performance issues.

What do I think about the scalability of the solution?

It's been able to scale for our needs.

How are customer service and technical support?

It's average.

Which solution did I use previously and why did I switch?

We used to use two products - Veeam and ArcServ. We chose Unitrends because it is all-inclusive and meets both virtual and physical backup needs.

What about the implementation team?

We implemented it ourselves with guidance from the vendor.

What other advice do I have?

It has solid qualities such as being all-inclusive disk backup appliance with replication capabilities off site. Make sure you understand the pros and cons of the solution compared to what your currently are using.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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it_user760353 - PeerSpot reviewer
it_user760353IT Director at a government
Real User
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Good, accurate review.

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PeerSpot user
Virtualization Consultant at a tech services company with 1,001-5,000 employees
Consultant
Incremental backups are quicker than differential backups and can thus be done more frequently but the Windows agent must be version 7.5 or higher.

A couple of weeks ago Unitrends announced their latest release of Unitrends Enterprise Backup, namely version 7.5. The last couple of days I’ve been able to try this new version and I must say I’m pretty impressed by all new features and the ease of use of this new version. First let’s start with the feature list and dive in to some of these further:

  • CloudHook for archiving to your cloud storage provider.
  • Navigation grouping for easy management of clients and virtual machines.
  • Support for Exchange incremental backups.
  • Support for multiple SQL restores.
  • New Policies report and Storage Footprint report.
  • System performance enhancements, including faster backups, faster replication, and faster VMware inventory scan.

CloudHook

With Unitrends CloudHook you have the possibility to archive your backups in the cloud. In earlier days we had to put our long-term backups on tape, because having the data that was been backuped in the same datacenter was no option. Getting it on tape and then moving it to another location ensured us of data salvation in case of a major event. With cloud storage becoming more and more available, companies are looking for this option to archive their backups. With Unitrends CloudHook you have the possibility to archive your backups into the cloud in a very efficient way. At the time of writing there are 3 cloud storage solutions supported by UEB 7.5 namely:

  • Amazon Simple Storage Service (Amazon S3)
  • Google Cloud Storage
  • Rackspace Cloud Files

Navigation Grouping

With Navigation grouping UEB 7.5 making backups of multiple VM’s or physical servers in an organized manner is easy. Group servers together to make navigation, monitoring, backup, restore, archiving and reporting much easier. The following list of items can be grouped together:

  • Physical Clients like Windows and Linux Servers
  • VMware VM’s
  • vApps
  • VMware templates
  • Resource pools
  • HyperV VM’s

Removing these groups is just as easy as creating them, and it will return the interface to the original state.

xchange incremental backup support

UEB 7.5 provides the possibility to make incremental backups of your Exchange Database. This has a couple of benefits:

  • Incremental backups are quicker than differential backups and can thus be done more frequently. This benefit lays in the fact that a differential backup includes all changes since the full backup (it does not change the Archive flag) while incremental backups only backup the changes since the last incremental (it changes the archive flag)
  • Another benefit of incremental backups is the fact that log after completing a successful incremental, unneeded transaction log files are automatically truncated, freeing space on the Exchange server.

To use the Unitrends Exchange incremental backups the following requirements must be met:

  • The Unitrends appliance must be running version 7.5 at least.
  • The Windows agent must be version 7.5 or higher.
  • Differential and incremental backups cannot be in the same schedule.
  • A full backup must be in the schedule. The incremental forever strategy is not supported.

Multiple SQL restores support

Now you can restore multiple SQL databases with a single click. You can also create custom folders of protected servers and virtual machines – significantly reducing the clicks needed to manage protected assets. The only limitations on this is the Windows limitation which is 6 simultaneous restores can run at the same time

To use this feature you must meet the following requirements:

  • The Unitrends appliance must be running version 7.5 at least.
  • The Windows agent must be version 7.5 or higher.
  • Databases must be restored to the original SQL instance and name.

New reporting capabilities

With the UEB 7.5 release a couple of new reports are available, which will help you to produce better and more efficient reports on your UEB environment:

  • Policies report. This report contains information about the general data protection policies applied to your systems, including systems protected, retention settings, schedules, data included or excluded from backup, and backup type. This report, along with the Schedule History report, may be used to assist in satisfying regulatory compliance audits
  • Storage Footprint report. This report needs to run on replication targets to determine the amount of physical storage consumed by each replicating source system

System performance enhancements

UEB 7.5 features the following performance enhancements:

  • As UEB 7.5 now uses hardware assisted encryption leveraging the AES instruction set on the processor as well enhanced space reclamation algorithms provides for much faster backups.
  • Pipelining optimizations, hardware assisted encryption and improvements made to the algorithms that manage the replication queue provide a significant increase in faster replication.
  • In release 7.5 UEB provides a much faster VMware inventory scan for all environments.
  • With all the new features and improvements UEB 7.5 provides a smaller backup window and increased retention.

Arjan’s view

With all these new features and (performance) improvements as well as the fusion between two great companies (Unitrends and PHD Virtual), and their products, UEB 7.5 is a feature rich product which I can easily promote to all my customers. With the Unitrends team growing larger and larger and international the support for the Unitrends products is great. With backup and recovery on a modern way but with the possibility to leverage old and new infrastructures and features the UEB 7.5 is an awesome release which shows that Unitrends is a company to keep in mind.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Download our free Unitrends Report and get advice and tips from experienced pros sharing their opinions.
Buyer's Guide
Unitrends
May 2025
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