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Oleksandr Yeroshenko - PeerSpot reviewer
RPA Team Lead at a tech services company with 201-500 employees
Real User
Aug 14, 2023
Customizable with good visualizations but needs a better UI
Pros and Cons
  • "It's very useful in turning raw data into actionable information."
  • "It can be difficult to handle the first project until you understand the product a bit better."

What is our primary use case?

The solution is primarily used in a few pilot projects. I don't have too much production experience just yet.

What is most valuable?

I like how they handle process work. It's amazing. It's very customizable, and you can visualize different items. 

It's very useful in turning raw data into actionable information.

I was surprised at how many possibilities the solution had in terms of removing bottlenecks from various processes. It can help you with a lot of things. 

The solution integrates well with other features. You can create simple RPA bots based on your process filing or task filing.

It's very comfortable to work with in terms of dealing with big data. You can easily visualize it by building charts, graphs, or tables. You can add fields for your data and feed into it. The product makes it easy to quickly modify, transform, and visualize your data. 

The solution can possibly help free up employee time. You can easily decide which processes can be simplified and create a bot to handle the work. It helps create automation opportunities. It can free employees from repetitive work. They can then do something more intellectual and valuable. 

What needs improvement?

Process planning to utilize for streamlining processes is difficult.

The solution has its own language to process the data, so it can be difficult for people to start using it quickly. It can be difficult to handle the first project until you understand the product a bit better. 

Data manipulation could be improved. It can be very hard to manipulate or work with data sometimes, especially at first, when you are not familiar with the solution. It can be hard to learn the solution. 

UiPath could provide more AI and machine learning tools to analyze processes. 

They could also improve the UI experience. For example, how graphs and charts look and how they can be placed in the dashboard. 

For how long have I used the solution?

I've used the solution for almost a year. 

Buyer's Guide
UiPath Process Mining
February 2026
Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
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What do I think about the stability of the solution?

The product is pretty stable. I'd rate stability seven out of ten. 

What do I think about the scalability of the solution?

The solution is scalable. I'd rate the scalability seven out of ten. I'd rate it higher, however, there are some limitations to scaling projects and uploading data. 

How are customer service and support?

I've never used technical support services. 

Which solution did I use previously and why did I switch?

I did not previously use a different tool.

How was the initial setup?

I was a part of the initial implementation. The setup was straightforward.

Maintenance depends on the model of delivery. It can be done without involving developers, or it can be done with support.

What's my experience with pricing, setup cost, and licensing?

I don't directly deal with pricing. 

What other advice do I have?

I'm not sure of the overall transparency offered by process planning in our end-to-end processes and I don't have much experience with the solution. 

The time to value depends on the process and the people who work with it. If you can understand the process, and pick things up quickly, or have a good analyst to analyze the process, the time to value is quick.

Automation is cost-effective. When you compare numbers before and after, you'll be able to see the difference automation can make. 

I'd rate the solution seven out of ten.

I'd advise users to learn the solution. UiPath has a great Academy for studying the solution. It's important to do some online courses and learn the ropes. Start a project and try it out in real life. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Gokulakrishnan G - PeerSpot reviewer
Founder at a financial services firm with 11-50 employees
Real User
Top 5
Mar 29, 2023
A solution that works well with several smaller tools and helps its users automate important processes
Pros and Cons
  • "I rate the solution's initial setup a nine out of ten...I rate the solution a nine on a scale of one to ten, where one is not stable and ten is stable."
  • "The solution's UI and UX could be made better."

What is our primary use case?

While we haven't extensively used the solution, our experience with the solution has been good, and we believe it has the potential to meet the needs of our other clients as well. Currently, we are utilizing UiPath Process Mining with several small solutions without facing any issues or hiccups.

One example of this is how we have automated the process of logging in to a website and checking the transaction status of our clients. Our firm specializes in chartered accountancy, which files tax returns and monitors the status of these filings for our clients. With the help of this solution, we ensure that our client's database is automatically synchronized with the login credentials for the respective websites. This allows for the automatic updating of the status of their income tax returns in Excel.

What needs improvement?

Since we haven't faced any hiccups or issues using the solution until now, I won't be able to provide any constructive feedback about the solution.

Regarding an area in the solution needing improvement, I want the interface to be better and easier. The solution's UI and UX could be made better.

For how long have I used the solution?

My company is a consulting firm, and we implement solutions for our customers. As a part of a business, we explored whether UiPath Process Mining would help any of our customers. So, even though we are not authorized partners, you can consider us in line with partners. Our organization has successfully implemented a solution to automate small manual processes for three or four clients. So, we haven't extensively used the solution. Also, we have been using the solution in our organization for the last two or three years.

What do I think about the stability of the solution?

I rate the solution a nine on a scale of one to ten, where one is not stable and ten is stable.

What do I think about the scalability of the solution?

I rate the solution an eight on a scale of one to ten, where one is not scalable and ten is scalable.

Those using the solution are SMEs, better known as small and medium enterprises.

Only one user is using the solution.

How are customer service and support?

In our organization, we did not need to reach out to the solution's technical support team. Basically, I don't have any experience with customer support.

How was the initial setup?

I rate the solution's initial setup a nine out of ten.

Since it was a very simple solution we gave our clients, the deployment process took less than a couple of days for us.

Two business analysts from my team were involved in the deployment process.

What other advice do I have?

Overall, I rate the solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
UiPath Process Mining
February 2026
Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
883,619 professionals have used our research since 2012.
Divakar Sarma - PeerSpot reviewer
Architect/Manager at a computer software company with 10,001+ employees
Real User
Jul 10, 2022
Beneficial interface, high level detail, and helpful support
Pros and Cons
  • "The most valuable features of UiPath Process Mining are ease to use, the graphical user interface is good, and the level of detail it will bring on the board is beneficial. We will be able to visualize a wide variety of users, what are the bottlenecks, and where it's taking a long time to process."
  • "The installation documentation and guides for users from UiPath Process Mining could be a little better."

What is our primary use case?

UiPath Process Mining can be deployed on-premise or in the cloud. 

I am using UiPath Process Mining for receiving the financial ledger details from the system because of the end-to-end payment posting. UiPath Process Mining's posting on the account written solutions, we are only using the schedule for process mining.

What is most valuable?

The most valuable features of UiPath Process Mining are ease to use, the graphical user interface is good, and the level of detail it will bring on the board is beneficial. We will be able to visualize a wide variety of users, what are the bottlenecks, and where it's taking a long time to process.

What needs improvement?

The installation documentation and guides for users from UiPath Process Mining could be a little better.

For how long have I used the solution?

I have been using UiPath Process Mining for approximately four years.

What do I think about the stability of the solution?

UiPath Process Mining is stable.

What do I think about the scalability of the solution?

The scalability of UiPath Process Mining is good.

We have approximately 1,500 people in my company and many have access to this solution to use it.

We have five to six portfolios are using this solution.

How are customer service and support?

UiPath Process Mining's support is very good.

How was the initial setup?

UiPath Process Mining requires customization but with a little guidance with the documentation, we can use it.

What about the implementation team?

We have 20 to 30 people that are managing this solution in our portfolios.

What's my experience with pricing, setup cost, and licensing?

The licensing cost depends on the enterprise, and the discounts and offers available at the time. The price of the solution is reasonable.

What other advice do I have?

I would advise others to look through the catalog of solutions available. They should try UiPath Process Mining out and see what they think of it evaluating the pros and cons. From this information, they can make their decision if it is the best fit for their use case.

I rate UiPath Process Mining an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Rajesh Hegde - PeerSpot reviewer
Vice President International Business at a outsourcing company with 10,001+ employees
Real User
May 29, 2022
Helpful support, beneficial automation, and reasonably priced
Pros and Cons
  • "The most valuable features of UiPath Process Mining are the ease of use, it's provided us with good indicators of which processes can be automated. There are lots of non-value-add activities which are being done that have helped us identify. If we apply lead principles we are receiving a lot of benefits without automating. You are actually getting a lot of benefits even without automating."
  • "UiPath Process Mining could improve by limiting the number of updates."

What is our primary use case?

We have deployed UiPath Process Mining mostly in banking systems. There are a lot of banks that we work with that do reconciliation, invoicing processes, and loan applications. We use UiPath Process Minings to automate in these areas.

We use UiPath Process Mining in many areas of our organization, such as our back office, HR, and payroll teams. 

In India, the banks forbid the use of cloud solutions.

What is most valuable?

The most valuable features of UiPath Process Mining are the ease of use, it's provided us with good indicators of which processes can be automated. There are lots of non-value-add activities which are being done that have helped us identify. If we apply lead principles we are receiving a lot of benefits without automating. You are actually getting a lot of benefits even without automating.

We have automated 50 percent of our known processes which is good.

What needs improvement?

UiPath Process Mining could improve by limiting the number of updates.

For how long have I used the solution?

I have been using UiPath Process Mining for approximately two years.

How are customer service and support?

The support from UiPath Process Mining is good.

What's my experience with pricing, setup cost, and licensing?

The licenses are flexible, they start once they are activated. The license is purchased annually. The cost of the solution is very good compared to other similar solutions.

What other advice do I have?

I would recommend this solution to others.

I rate UiPath Process Mining a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Manoj Mahapatra - PeerSpot reviewer
Rpa Infrastructure Lead at a tech vendor with 10,001+ employees
Real User
Top 5
Jul 5, 2022
Resilient and time-saving solution with good ROI
Pros and Cons
  • "UiPath Process Mining's most valuable feature is its integration with RPA's bots."
  • "The configurations on the ERP platforms could be improved."

What is our primary use case?

I mainly use UiPath Process Mining for our internal financial processes, which need insights into the process workflows. UiPath Process Mining allows us to align our workflow to have a better result rate in terms of the APA processes.

How has it helped my organization?

There were a lot of gaps in our process, and UiPath Process Mining allowed us to find and fill those gaps, so now the process takes less time, and the customer outcome delivery has been improved.

What is most valuable?

UiPath Process Mining's most valuable feature is its integration with RPA's bots.

What needs improvement?

The configurations on the ERP platforms could be improved. In the next release, I would like UiPath Process Mining to include better integration with some of their other offerings, more ERP platforms, and more legacy systems.

For how long have I used the solution?

I've been using UiPath Process Mining for fourteen to fifteen months.

What do I think about the stability of the solution?

UiPath Process Mining is pretty stable because it's highly resilient. We've seen little to no downtime in the past four-and-a-half years.

What do I think about the scalability of the solution?

UiPath Process Mining is scalable - we can get the number of services we need as per our demand.

How are customer service and support?

UiPath's technical support is very good and responsive.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was quite straightforward because we used the SaaS offering, which integrated easily with our internal applications. Deployment took around a month. I would rate the setup experience as four out of five.

What about the implementation team?

We got direct help from the UiPath support team.

What was our ROI?

We haven't yet calculated our ROI, but our projections show we'll be able to reach out to 100-plus users, with savings of approximately more than $1 million over three years.

What's my experience with pricing, setup cost, and licensing?

UiPath's licensing is based on how many documents we process using this solution.

Which other solutions did I evaluate?

We evaluated Celonis.

What other advice do I have?

I would advise anyone considering implementing UiPath Process Mining to go for the cloud version instead of the on-prem. On-prem requires a lot in terms of specification and management, and the cost will eventually rise. However, the SaaS model is cost-effective and very easy to maintain and manage because UiPath takes care of infrastructure and so on. I would rate UiPath Process Mining as nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Manoj Helkiah - PeerSpot reviewer
Deputy of general manager at a tech vendor with 10,001+ employees
Real User
Jun 23, 2022
Provides AI center for document understanding
Pros and Cons
  • "The most valuable feature is the AI center for document understanding."
  • "The product could diversify into creating apps."

What is most valuable?

The most valuable feature is the AI center for document understanding.

What needs improvement?

The product could diversify into creating apps. For example, if you look at Power Automate, it's not just RPA. They also have applications. You can do low-code applications. They could add something that can help develop very small mobile and web applications, which is where the industry is going. So maybe UiPath can also follow suit.

For how long have I used the solution?

I have been using this solution for about four years. We are an SI company, and we deploy UiPath for some of our clients.

What do I think about the stability of the solution?

It's very stable.

What do I think about the scalability of the solution?

It's scalable depending on how you deploy it. For UiPath Cloud, scalability is not an issue.

How are customer service and support?

We have a very good relationship with technical support. As a company, I belong to HCL, so we have a very good relationship with UiPath. Our experience with UiPath has always been very good.

What was our ROI?

The ROI is around 30% to 40%.

What other advice do I have?

I would rate this solution 9 out of 10. 

My advice is to try the new citizen developer. UiPath has also come up with a citizen developer suite. I'd recommend that. UiPath also has a test suite. We are experimenting with that now, but those are my two recommendations.

The product is very good, very stable, very scalable, and secure. The only reason I wouldn't give it a 10 is because most of the other products are going the low-code, no-code way for applications.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1867890 - PeerSpot reviewer
Sr. Solution Architect at a tech services company with 10,001+ employees
Real User
May 29, 2022
User-friendly, useful technical, and is easy to install
Pros and Cons
  • "It provides the visualization, the PI data, and all other information."
  • "While it is fairly stable, this is something that could be improved."

What is our primary use case?

UiPath is a platform that I use for automation in the enterprise.

I mine the process. In terms of Process Mining, I basically do the following: your SME can perform a process in a variety of ways. For example, let's say you call me and ask me a structured question. Consider the possibility that five of your coworkers are performing a similar task. 

They may have their own way of asking questions or carrying out a specific procedure. Then, depending on the type of associate you have, the number of questions you ask. The Process Mining solution will essentially figure out what the process variations are. These variations have been identified. Also, if there are gaps where people may not be following a standard process correctly, those gaps will be remembered as well.

What is most valuable?

It provides the visualization, the PI data, and all other information.

What needs improvement?

I believe it is adequate. I don't think there is an issue with the tool.

While it is fairly stable, this is something that could be improved.

For how long have I used the solution?

I have been using UiPath Process Mining for two years.

We are working with the latest version.

What do I think about the stability of the solution?

UiPath Process Mining is fairly stable.

What do I think about the scalability of the solution?

iPath Process Mining is easily scalable.

The number of users varies from client to client. There are a number of clients.

How are customer service and support?

Technical support is very useful.

Which solution did I use previously and why did I switch?

We use everything from Process Mining to RPA to OCR in UiPath. We use UiPath ProcessGold.

How was the initial setup?

It is straightforward to set up. Because it is cloud-based, all you need is the right subscription, account, and set up in your company to use it.

What was our ROI?

Yes, I have seen a return on investment. The ROI varies depending on the process, but it is really good.

What's my experience with pricing, setup cost, and licensing?

Regarding the price, I'm not sure. My procurement team handles this, so I don't have to worry about it.

What other advice do I have?

I will undoubtedly use them because they are an excellent solution that I believe I should recommend to everyone. In fact, the entire UiPath suite is extremely user-friendly, which is why I consider it to be one of the best tools on the market.

I would rate UiPath Process Mining a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1805253 - PeerSpot reviewer
Automation Consultant at a computer software company with 5,001-10,000 employees
Consultant
Mar 19, 2022
Good support and stable, but it is not intuitive and easy to work with
Pros and Cons
  • "Their support is really good, and it is a stable product."
  • "It should be more intuitive and easy to work with. There should be more ways of creating filters, and it should be easy to make our own customized dashboards. Currently, if I want to create a dashboard similar to the one we have in AppOne but with different attributes, it is very difficult. There are activities, but I don't want activities. I want other attributes. Its user interface is not very intuitive. You need to play around with it. I have been playing around with the UiPath Process Mining tool for almost two years, and now I feel confident in handling it. It is a difficult tool."

What is our primary use case?

I'm an automation consultant, and I work with UiPath Process Mining and also UiPath Studio.

We are a consulting company, and I and a colleague are creating all the results, and we have to present them to the customer. My colleague is handling all the business conversations, and I'm the technical person creating all the dashboards and making whatever the customer is asking for available. 

What is most valuable?

Their support is really good, and it is a stable product.

What needs improvement?

It lacks certain features. For example, if we have data from one activity that is connected to another activity or number and there is a one-to-one connection, when we want to dig into that, it fails. I had to create another workspace and make heavy changes, which was time-consuming. 

It should be more intuitive and easy to work with. There should be more ways of creating filters, and it should be easy to make our own customized dashboards. Currently, if I want to create a dashboard similar to the one we have in AppOne but with different attributes, it is very difficult. There are activities, but I don't want activities. I want other attributes. Its user interface is not very intuitive. You need to play around with it. I have been playing around with the UiPath Process Mining tool for almost two years, and now I feel confident in handling it. It is a difficult tool.

In addition, if there were dropdown options for picking an activity and dropping it somewhere, it would make the work easy.

For how long have I used the solution?

I have been using this solution for almost two years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

I am not sure about its scalability because I haven't scaled it. I have not
connected a process to different processes. I just had the data from one process, and I had to do the analysis.

In terms of its users, in my company, there are just two users. I and a colleague of mine are working with UiPath Process Mining. 

How are customer service and support?

I have one contact person whom I contact whenever I have issues. He is supportive, very knowledgeable, and very prompt in answering the questions. I would rate their support a five out of five. 

How was the initial setup?

It was easy. I'm using the AppOne template, which makes it comparatively easy. You just have to map all the basic attributes, and you can have the first look at your data. If the customer or business is asking for further investigation or features, then it gets difficult.

What other advice do I have?

From the development or technical perspective, you should have a basic knowledge of coding. If a customer is asking for some specific features, it becomes a little bit difficult. Therefore, it is always recommended to have sufficient knowledge. With a technical background, you can easily work with UiPath Process Mining. 

I have been working intensively on it, and I like it, but a few small features are missing. I would rate it a seven out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
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Updated: February 2026
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Buyer's Guide
Download our free UiPath Process Mining Report and get advice and tips from experienced pros sharing their opinions.