What is our primary use case?
We are mainly using UiPath Process Mining for process conformance and process efficiency, with use cases related to supply chain, finance, etc.
How has it helped my organization?
UiPath Process Mining impacts our company positively by providing us with a lot of insights. It helps us optimize our shared services operations. We can see where the process bottlenecks are and address them. It's useful for optimization and reducing bottlenecks across the business processes.
UiPath Process Mining helps to free up staff's time for other projects. UiPath Process Mining helps save 10% to 12% of our time.
UiPath Process Mining helps us reduce our total cost of ownership (TCO). It helps us reduce our TCO by approximately 5%. It has potential, but we are not using it fully.
UiPath Process Mining takes two to three months to implement and another two to three months to adopt. We could see its value within four to six months.
UiPath Process Mining comes with quite a few connectors and tools, so its integration capability is decent.
UiPath Process Mining provides excellent end-to-end visibility as long as you have the right data source systems and quality. Many times, we struggle with data quality, but if you have good quality data, it provides you with good end-to-end results.
What is most valuable?
The process graph stands out as my favorite feature of UiPath Process Mining. We can look at how exactly the processes are navigating, where they are stuck, the task time, etc.
It is excellent in its ability to help us turn raw data into actionable information.
It is meant to provide us with transparency. We do get that benefit from it.
What needs improvement?
Adoption is the key. The solution can give great results, but many times, we struggle to drive adoption.
For how long have I used the solution?
We have been using UiPath Process Mining for the last three to four years.
What do I think about the stability of the solution?
The stability of UiPath Process Mining is pretty good.
What do I think about the scalability of the solution?
How are customer service and support?
They provide good support for UiPath Process Mining.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We started with ProcessGold, which is the legacy version of UiPath, and we are now using the cloud version.
How was the initial setup?
The initial setup of UiPath Process Mining is straightforward; it is not complex.
Its implementation in a complex organization requires understanding and adapting the business rules. It takes time. It can take two to three months.
What about the implementation team?
We work with service integrator partners for the deployment of UiPath Process Mining. We did not face many challenges with them, so my experience was satisfactory.
What was our ROI?
The return on investment with UiPath Process Mining depends on the use cases, but if we truly utilize it, within a year or two, we should be able to recover the investment we have put in.
What's my experience with pricing, setup cost, and licensing?
UiPath Process Mining is better priced than Celonis, which we found to be on the costlier side.
Which other solutions did I evaluate?
We did not evaluate any other options before choosing UiPath Process Mining.
What other advice do I have?
UiPath Process Mining is an excellent tool; if you have the right ERP systems and you have good data quality, then you can apply Process Mining for the best results.
We are doing some POCs with Agenetic Automation, but we don't have any in production yet.
Many of the process bottlenecks we encounter might be due to certain regulatory complications and legacy organizational issues. Some challenges are straightforward, whereas others become human or regulatory dependent.
I would rate UiPath Process Mining a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.