Digital Transformation Architect at Comdata
Real User
Quality and time assurance features, and can improve business KPIs
Pros and Cons
  • "The solution has some quality and time assurances to improve our business."
  • "In an upcoming release, they could improve on the customization."

What is our primary use case?

We use the solution in my digital architect information company for KPI improvement.

What is most valuable?

The solution has some quality and time assurances to improve our business.

What needs improvement?

In an upcoming release, they could improve on the customization.

For how long have I used the solution?

I have been using the solution within the last 12 months.

Buyer's Guide
UiPath Process Mining
March 2024
Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,857 professionals have used our research since 2012.

What other advice do I have?

I rate UiPath Process Mining an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Developer Engineer at a tech services company with 51-200 employees
Real User
Good reporting, data mining, and process mining have helped grow our organization
Pros and Cons
  • "The reporting features of ProcessGold are great."
  • "I would like a few tutorials that explain step by step how to start, including a few tips for new users."

What is our primary use case?

I've been using ProcessGold for business process management and optimization to give me a better understanding of operations around my business.

How has it helped my organization?

ProcessGold has given my organization extensive visibility and understanding of business operations. It helps to visualize the gaps in operations as well as where we're doing well.

In general, it gives me an idea of whether I'm going in the right direction with my team and if not, it points out where things aren't going smoothly.

In the last several months, my organization has grown quite a bit thanks to the improvements with ProcessGold.

What is most valuable?

The reporting features of ProcessGold are great.

Data mining and visualization provide extensive visibility and understanding of business operations. It makes the representation of the mined information very clean and provides a visual presentation that shows you what to improve next.

You can easily understand what actually happened in the process because of it. These reports also help me identify which areas need to be automated and which areas or different departments need to improve before automation is implemented.

What needs improvement?

The software at first is hard to use and you're not sure where to start. I would like a few tutorials that explain step by step how to start, including a few tips for new users.

I would like it to be more user-friendly and more visually appealing so that my eyes can keep watching for hours without getting so tired.

I would like to know what the exceptions are when they occur, including more details about them.

I would like to see enhancements to the recording feature.

For how long have I used the solution?

I've been using ProcessGold for between three and four months.

What was our ROI?

I think that the information provided by data mining using ProcessGold is much more valuable than the few thousand dollars we invested in it.

What other advice do I have?

I think ProcessGold is a great tool for process mining and I recommend others to use it. You will start noticing the great benefits of process mining that ProcessGold offers right away. No wonder ProcessGold is a world-leading vendor of Process Mining enterprise software at the moment.

I know that ProcessGold can help you as it helped me.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
UiPath Process Mining
March 2024
Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,857 professionals have used our research since 2012.
RONEILIMA - PeerSpot reviewer
Senior Solution Partner at Aoxti Business Consulting
Real User
Scalable, user-friendly and provides a lot of connectors
Pros and Cons
  • "The solution is scalable and user-friendly."
  • "The initial setup can sometimes be a little complicated."

What is our primary use case?

I'm using this product to improve the automation in our HR department. We are partners with UiPath and I'm the senior solution partner. 

What is most valuable?

The most important features for us are that the product is scalable and that it's user-friendly. It has a lot of connectors which is great. 

What needs improvement?

Compared to other technologies, the initial setup can sometimes be a little more complicated. It can be difficult to choose the best way to do something so maybe they could improve the roadmap. 

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

This solution is very scalable.

How are customer service and support?

I recommend this solution and rate it nine out of 10. 

How was the initial setup?

The initial setup can sometimes be more complicated than it is with other solutions but it's not difficult. We have five users of this solution in the company. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Senior Developer - RPA at aCommerce
Real User
Friendly and easy to use UI; user code feature could be improved
Pros and Cons
  • "Great user interface."
  • "The user code feature could be improved."

What is our primary use case?

I'm a customer of UiPath Process Mining. 

What is most valuable?

I think the user interface is the most valuable feature, it's friendly and easy to use. 

What needs improvement?

I think the user code feature could be improved. 

For how long have I used the solution?

I've been using this solution for over two years. 

What do I think about the stability of the solution?

This is a stable solution. 

How was the initial setup?

Configuration could be simplified, it was a little complicated. 

What's my experience with pricing, setup cost, and licensing?

I think licensing costs are reasonable. 

What other advice do I have?

I recommend this product and rate it a seven out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ivan Cardenas - PeerSpot reviewer
Expert engineer III at Sophos Solutions
Reseller
Top 5Leaderboard
Integrates with other tools, isn't too hard to set up, and helps build great bots
Pros and Cons
  • "We can connect Microsoft with the bot and share documents."
  • "There are a few complexities involved in setting up the solution."

What is our primary use case?

We primarily use the solution to automate processes such as opening the document, creating the information, getting information, sharing the information, et cetera. We decided to create and activate the bot.

What is most valuable?

The library that I can implement in the current bot is great.

Within minutes, we can have intelligence. We can connect Microsoft with the bot and share documents.

You can integrate it with other tools.

The initial setup isn’t too difficult.

What needs improvement?

They should work to make it possible to handle legal processing tasks easier and more accurately.

There are a few complexities involved in setting up the solution.

What do I think about the scalability of the solution?

I’m not sure how many people are using the solution. Some are using Process Mining; however, parts of the team may not be. Only a few people use it. There may be around five that work directly with it.

How was the initial setup?

The initial setup isn’t too tricky. We have to create all of the processes we’ll implement in Salesforce. We also have to do some research first to get everything ready. We have to get all of the information into Salesforce and have everything set up correctly before beginning. There may be some complexities depending on what you need to do. However, we take the time since we want Salesforce integrated properly.

You only need a few people to maintain the solution.

What other advice do I have?

I’d rate the solution nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Associate Consultant at a computer software company with 10,001+ employees
Real User
User-friendly interface, good training available, and bots can be controlled from online
Pros and Cons
  • "The most valuable feature is that activities are available to us just by clicking the box, so it doesn't require much time to make changes for future requirements."
  • "I would like to see better integration with the Azure and AWS machine learning platforms."

What is our primary use case?

The primary use for this solution is for automating business processes.

These include data entry tasks that were being done by the bots. There was manual work for applications like Salesforce that was being done using integration activities provided by UiPath. One of our use cases involved doing sentiment analysis on tweets for a couple of brands. 

What is most valuable?

The most valuable feature is that activities are available to us just by clicking the box, so it doesn't require much time to make changes for future requirements.

The interface is very user-friendly.

The online platform for controlling the bots is very helpful. 

What needs improvement?

We do not have much confidence in the intelligence or cognitive capabilities and they should be improved. Automation Anywhere is really good in that area, so I'm looking forward to more advanced features in the future.

I would like to see better integration with the Azure and AWS machine learning platforms.

For how long have I used the solution?

I have been using ProcessGold for about a year and a half.

What do I think about the stability of the solution?

In general, it is a stable solution. In one of our use cases, when the volume of data was quite high, we found that there were some crashes. We divided the load into smaller sets so that the whole thing is completed in two or three stages, which fixed the problem. 

What do I think about the scalability of the solution?

I have not found any challenges in terms of scalability, other than an issue where we needed to divide the workload into smaller jobs. I would say that for certain activities that involve a very large number of documents, scalability is not up to mark, but in general, it is okay.

We have between 20 and 30 users and they are quite satisfied.

How was the initial setup?

The initial setup is pretty straightforward. We started with the Community Edition, which was really helpful.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
IrfanRashid - PeerSpot reviewer
Owner at Atominos Consulting
Real User
Top 20
Issue-free with good performance and helpful support
Pros and Cons
  • "We find the solution is scalable."
  • "It's quite an expensive solution."

What is most valuable?

It's a good solution. 

We like the P2P, Purchase-to-Pay aspect of the product.

It has been issue-free and works well.  

The solution is straightforward. 

We find the solution is scalable. 

It's quite stable. 

What needs improvement?

It's quite an expensive solution. It's not competitive right now. 

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

It keeps on updating all the technologies, so it is scalable.

We have around 15 users on the product right now. We do have plans to increase usage. 

How are customer service and support?

Technical support is very good. They are helpful and responsive.

How was the initial setup?

It is easy to set up. We found the entire process to be straightforward and simple. 

Normally, it takes around two to three months to get everything up and running.

What's my experience with pricing, setup cost, and licensing?

It's costly. They have to bring down the cost to be competitive in this market.

What other advice do I have?

We are the service provider. We are not the user, we are the service provider. We are partners with UiPath.

I'd recommend the solution to other organizations. 

They have good partner management, and they have a good solution. However, the pricing is somewhat high, and they need to work on the pricing part.

I'd rate the product eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
KenLee - PeerSpot reviewer
Managing Director at WiderWorld
Real User
Scalable, stable, and useful roadmap
Pros and Cons
  • "UiPath Process Mining has a good roadmap ahead for the future."
  • "The technical support for UiPath Process Mining needs some improvement."

What is most valuable?

UiPath Process Mining has a good roadmap ahead for the future.

For how long have I used the solution?

I have been using UiPath Process Mining for approximately five years.

What do I think about the stability of the solution?

The stability of UiPath Process Mining is okay

What do I think about the scalability of the solution?

UiPath Process Mining can scale well.

How are customer service and support?

The technical support for UiPath Process Mining needs some improvement.

What was our ROI?

I have seen a return on investment from using UiPath Process Mining.

What's my experience with pricing, setup cost, and licensing?

The price of UiPath Process Mining could improve.

What other advice do I have?

There is a lot of good information on YouTube to train users.

I rate UiPath Process Mining an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free UiPath Process Mining Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
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Process Mining
Buyer's Guide
Download our free UiPath Process Mining Report and get advice and tips from experienced pros sharing their opinions.