I'm using this product to improve the automation in our HR department. We are partners with UiPath and I'm the senior solution partner.
Scalable, user-friendly and provides a lot of connectors
Pros and Cons
- "The solution is scalable and user-friendly."
- "The most important features for us are that the product is scalable and that it's user-friendly, and it has a lot of connectors which is great."
- "The initial setup can sometimes be a little complicated."
- "Compared to other technologies, the initial setup can sometimes be a little more complicated."
What is our primary use case?
What is most valuable?
The most important features for us are that the product is scalable and that it's user-friendly. It has a lot of connectors which is great.
What needs improvement?
Compared to other technologies, the initial setup can sometimes be a little more complicated. It can be difficult to choose the best way to do something so maybe they could improve the roadmap.
For how long have I used the solution?
I've been using this solution for two years.
Buyer's Guide
UiPath Process Mining
March 2026
Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,376 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
This solution is very scalable.
How are customer service and support?
I recommend this solution and rate it nine out of 10.
How was the initial setup?
The initial setup can sometimes be more complicated than it is with other solutions but it's not difficult. We have five users of this solution in the company.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Expert engineer III at Sophos Solutions
Integrates with other tools, isn't too hard to set up, and helps build great bots
Pros and Cons
- "We can connect Microsoft with the bot and share documents."
- "The library that I can implement in the current bot is great."
- "There are a few complexities involved in setting up the solution."
- "There are a few complexities involved in setting up the solution."
What is our primary use case?
We primarily use the solution to automate processes such as opening the document, creating the information, getting information, sharing the information, et cetera. We decided to create and activate the bot.
What is most valuable?
The library that I can implement in the current bot is great.
Within minutes, we can have intelligence. We can connect Microsoft with the bot and share documents.
You can integrate it with other tools.
The initial setup isn’t too difficult.
What needs improvement?
They should work to make it possible to handle legal processing tasks easier and more accurately.
There are a few complexities involved in setting up the solution.
What do I think about the scalability of the solution?
I’m not sure how many people are using the solution. Some are using Process Mining; however, parts of the team may not be. Only a few people use it. There may be around five that work directly with it.
How was the initial setup?
The initial setup isn’t too tricky. We have to create all of the processes we’ll implement in Salesforce. We also have to do some research first to get everything ready. We have to get all of the information into Salesforce and have everything set up correctly before beginning. There may be some complexities depending on what you need to do. However, we take the time since we want Salesforce integrated properly.
You only need a few people to maintain the solution.
What other advice do I have?
I’d rate the solution nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
UiPath Process Mining
March 2026
Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,376 professionals have used our research since 2012.
Scalable, stable, and useful roadmap
Pros and Cons
- "UiPath Process Mining has a good roadmap ahead for the future."
- "UiPath Process Mining has a good roadmap ahead for the future."
- "The technical support for UiPath Process Mining needs some improvement."
- "The technical support for UiPath Process Mining needs some improvement."
What is most valuable?
UiPath Process Mining has a good roadmap ahead for the future.
For how long have I used the solution?
I have been using UiPath Process Mining for approximately five years.
What do I think about the stability of the solution?
The stability of UiPath Process Mining is okay
What do I think about the scalability of the solution?
UiPath Process Mining can scale well.
How are customer service and support?
The technical support for UiPath Process Mining needs some improvement.
What was our ROI?
I have seen a return on investment from using UiPath Process Mining.
What's my experience with pricing, setup cost, and licensing?
The price of UiPath Process Mining could improve.
What other advice do I have?
There is a lot of good information on YouTube to train users.
I rate UiPath Process Mining an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Consultant at a tech services company with 10,001+ employees
The human-in-the-loop features are helpful
Pros and Cons
- "UiPath's human-in-the-loop features are helpful."
- "UiPath's human-in-the-loop features are helpful."
- "It would be nice if UiPath's Document Understanding feature supported more languages. I don't think it supports Chinese or Japanese. We have been working in the Asia-Pacific region for a long time, and this prevents us from recommending the solution to some customers."
- "It would be nice if UiPath's Document Understanding feature supported more languages. I don't think it supports Chinese or Japanese."
What is most valuable?
UiPath's human-in-the-loop features are helpful.
What needs improvement?
It would be nice if UiPath's Document Understanding feature supported more languages. I don't think it supports Chinese or Japanese. We have been working in the Asia-Pacific region for a long time, and this prevents us from recommending the solution to some customers.
For how long have I used the solution?
I've been using UiPath Process Mining for three years.
What do I think about the stability of the solution?
In general, UiPath is stable, but the document understanding part is less reliable. Some of our clients using document understanding were not happy with the results.
What do I think about the scalability of the solution?
I think UiPath is scalable. That's what customers are looking for right now.
How was the initial setup?
UiPath is easy to set up on a machine, but it's a bit difficult to install it on a more complex cloud environment. For example, it's complicated to deploy across two AWS instances.
What was our ROI?
It takes a bit longer to see value. A customer will see ROI if they have a sizeable budget and the patience to wait until they get a return.
Which other solutions did I evaluate?
UiPath is a bit on the higher side compared to solutions like Automation Anywhere and Blue Prism. However, people tend to go with UiPath because it's more seamlessness.
What other advice do I have?
I rate UiPath Process Mining eight out of 10. New products are coming out like ABBYY OCR that claim they can do these things better, but they can't. The cost per page for UiPath is on the higher side, so that is the reason.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Manager at a tech services company with 5,001-10,000 employees
User-friendly OEM with complex enterprise onboarding
Pros and Cons
- "This solution is very easy to use and implement as you are able to partner with a cloud enterprise and be on your way."
- "This solution is very easy to use and implement as you are able to partner with a cloud enterprise and be on your way."
- "I would like for user onboarding/onboarding of enterprise clients to be simplified in the next release."
- "I would like for user onboarding/onboarding of enterprise clients to be simplified in the next release."
What is our primary use case?
We use this solution for finance reporting, reconciliations and we just started doing process mining on one of the contact centers using the UiPath assistance.
What is most valuable?
This solution is very easy to use and implement as you are able to partner with a cloud enterprise and be on your way.
What needs improvement?
I would like for user onboarding/onboarding of enterprise clients to be simplified in the next release.
For how long have I used the solution?
I have been using this solution for about four and a half years now.
What do I think about the stability of the solution?
This is a stable solution.
How are customer service and support?
I have yet to experience any issues that have required support intervention.
Which solution did I use previously and why did I switch?
We have UiPath, Blue Prism, and Automation Anywhere deployed at our facility and UiPath is the easiest to use.
How was the initial setup?
The initial setup was quite easy and took about an hour for individual computers and one day for the enterprise as a whole.
What was our ROI?
I have seen ROI but do not have specific data.
What's my experience with pricing, setup cost, and licensing?
There is an annual subscription. It could be cheaper in my opinion, but it is still more affordable than other OEMs. This solution probably would not be ideal for people in the startup environment.
Tech support is included with the enterprise license.
What other advice do I have?
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at Finixel Technologies Private Limited
Effective invoice processing, scalable, but interface could be better
Pros and Cons
- "UiPath Process Mining is scalable."
- "UiPath Process Mining has improved our organization by clearing invoices, as we use it to take information from the manual invoice generated by the suppliers to read, scan, and input the invoice data into the SAP system for clearance."
- "We feel there is some problem with the user interface, it is sometimes difficult to navigate to the area you want. Additionally, the bot hangs at times."
- "We feel there is some problem with the user interface, it is sometimes difficult to navigate to the area you want. Additionally, the bot hangs at times."
What is our primary use case?
We are using UiPath Process Mining for procurement and finance automation.
How has it helped my organization?
UiPath Process Mining has improved our organization by clearing invoices. We use it to take information from the manual invoice, which is generated by the suppliers, to read, scan, and input the invoice data into the SAP system for clearance. We use the raw data from the supplier invoice and feeding into the system.
What needs improvement?
We feel there is some problem with the user interface, it is sometimes difficult to navigate to the area you want. Additionally, the bot hangs at times.
In the next release, it would be beneficial to have a conversational bot that can give voice alerts for problems.
For how long have I used the solution?
I have used UiPath Process Mining within the last 12 months.
What do I think about the stability of the solution?
In our testing, UiPath Process Mining has been stable. We have had some bot delays, but overall it has been good.
What do I think about the scalability of the solution?
UiPath Process Mining is scalable.
What was our ROI?
The return of investment happens over three years.
What other advice do I have?
Those looking to implement UiPath Process Mining should go through the modules step by step and get familiar with the bots in the system, only then should they scale up. They should not scale up too many systems at the same time.
I rate UiPath Process Mining a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Founder at ENIT AB
Quick to develop, easy to learn, and requires very little maintenance
Pros and Cons
- "Its speediness is most valuable. It is quick to develop. It is also quick and easy to learn."
- "Its speediness is most valuable."
- "Its license structure is complex."
- "Its license structure is complex."
What is our primary use case?
We are automating some manual work with it. We are working with its latest version.
What is most valuable?
Its speediness is most valuable. It is quick to develop. It is also quick and easy to learn.
What needs improvement?
Its license structure is complex.
In terms of features, there isn't anything missing at this time.
For how long have I used the solution?
We are a partner, and we have been working with this solution for three years.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and support?
Their support is good.
How was the initial setup?
Its setup is straightforward. It is very fast to implement. It typically just takes days.
In terms of maintenance, it requires very little maintenance.
What other advice do I have?
I would advise others to think of its use cases before they start implementing it. They should use it for the right things.
I would rate it an eight out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Vice President at a tech services company with 1,001-5,000 employees
Good data analysis feature but data crunching needs to be improved
Pros and Cons
- "The solution has a very good data analysis feature."
- "The solution has a very good data analysis feature."
- "Data crunching needs to be done by an analytics team and then imported."
- "One of the challenges with UiPath is the crunching of data. The solution is not so smart so we have to use a data analytics team to do the crunching for us and then import the data into the tool."
What is our primary use case?
Our work is mainly with our customers' companies. We are partners with UiPath and I'm our company's director.
What is most valuable?
The data analysis feature is very good.
What needs improvement?
One of the challenges with UiPath is the crunching of data. The solution is not so smart so we have to use a data analytics team to do the crunching for us and then import the data into the tool. UiPath should have better connectors to the systems once they integrate with SAP. They have standard SAP Salesforce integration, but when it comes to third parties, integrations could be better. There are other products that have better connectors than UiPath.
For how long have I used the solution?
We've been using this solution for over a year.
What do I think about the scalability of the solution?
All our clients are enterprise organizations and the solution is scalable.
How are customer service and technical support?
UiPath offers good technical support.
How was the initial setup?
The initial setup is a little complex although the actual deployment only takes a couple of minutes.
What's my experience with pricing, setup cost, and licensing?
Licensing costs could be lower.
What other advice do I have?
I rate the solution six out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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Updated: March 2026
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