UiPath Process Mining Reviews

Here are two use cases: one involves a customer with an insurance domain. They had multiple underwriting claims, loss prevention, members, or teams, and they were doing manual filing of the documents or correspondence. We automated the document filing system using UiPath. We had users send the documents to a particular email box with a particular subject line. Then, we had the UiPath robot automatically read those email subject lines and automatically file into SharePoint online.

The second use case involves creating new policies in an underwriting system or renewing the older policies in the system automatically. The robot will read the Excel file in a particular structure and will create new policies or renew the existing policies in the underwriting system automatically, building on certain key business rules. The successes or exceptions will be reported to the business.

By automating the document filing system for our customer with an insurance domain, we were able to save them eight to nine years of individual-person-effort with regard to filing. We have saved them almost 1800- to 2000-person days of work.

Also, there was a team that used to key in the data for delegated underwriting authorities to create the policies or renew the policies. However, with the success rate we have achieved with UiPath, we have been able to bring down those efforts as well so that our customer can utilize that team in other valuable activities.

UiPath has a low code or development.

Also, the Orchestrator module is very effective because it allows me to schedule the jobs in a particular manner without interrupting any processes so that it can automatically handle it.

The UiPath libraries or classes in which the flows are maintained are very effective. UiPath has a very meaningful or powerful parameter-driven approach such as the flows approach. So, you can customize the flows as required, and you can use that for further business processes as well.

A rich use of libraries and reusable assets can be created in UiPath, which is quite significant.

One key aspect is how UiPath in itself can provide certain views of where an exception has occurred. If UiPath can identify where it has gone wrong and try to identify the bottleneck value, which are more machine learning in AI, it would be great.

If they can strengthen that core area as well as in the business processes side, not as a separate module but within the current RPM module itself, it will be really helpful. If they can bring AI and ML algorithms within it, it will be great.

I've been working with UiPath Process Mining for almost three years.

We have a hybrid cloud process.

If you have implemented it correctly with detailed requirements, refinement, and correct processes and standards, then it will be very stable.

Our processes are running for the last few years in a very stable manner without any major concerns or failures in production. This has increased our credibility with our customers as well regarding the stability of UiPath Process Mining.

UiPath Process Mining is scalable, but it is key that you identify the right use cases to implement STEM. If you have to convert a lot of complex manual interventions into an automated process, then things may be really difficult to scale. However, if you have a process that is very rule-driven, then it would be quite scalable. So, the scalability depends on the complexity of the business process.

We received adequate support, but sometimes the turn around time to get into a particular root cause was high. So, I would rate technical support at eight out of ten on a scale from one to ten.

Deployment is very quick in the case of RPA, and it takes less than five minutes. It's very effective.

We have certain standardized checklists, guidelines, and best practices, which we recommend all the team members go through at the start of the project. They follow STEM. Similarly, we take care of STEM during deployment checklists and then book preparation as well, so that the deployments are quite quick and easy for the release management team.

We implemented it through an in-house team.

There is a standard licensing fee, which is charged for the products, but it is very module-driven and depends on your utilization or your team size. Compared to that of other providers, the cost is average or below average. So, from a pricing perspective, it's not very high.

For example, let's say you are developing a new process that has to be a fully automated process without any manual intervention. You will then need to buy a robot, a studio, which you have to use for development, and an Orchestrator to deploy that bot. You will also need one non-production license for your test environment.

So, there will be three to four different products that you have to plug together and buy as a package, but each will have its own individual licensing cost. When you have to scale, you can scale as many licenses as you need to for development and for running the bots in production.

We evaluated Blue Prism and Automation Anywhere.

There are two key things: one is to collaborate with the right UiPath partner. The second is to identify the right toolkit that will help you to get the ROI, especially when you want quick benefits or want to build confidence with the business.

I recommend that you have all use cases backlogged and then discuss these items with the stakeholders, business process owners, and business stakeholders. Then, get everything vetted by an implementation partner. Also, discuss with UiPath if required and then implement the processes.

On a scale from one to ten, I would rate UiPath Process Mining at nine.

I mainly use UiPath Process Mining for our internal financial processes, which need insights into the process workflows. UiPath Process Mining allows us to align our workflow to have a better result rate in terms of the APA processes.

There were a lot of gaps in our process, and UiPath Process Mining allowed us to find and fill those gaps, so now the process takes less time, and the customer outcome delivery has been improved.

UiPath Process Mining's most valuable feature is its integration with RPA's bots.

The configurations on the ERP platforms could be improved. In the next release, I would like UiPath Process Mining to include better integration with some of their other offerings, more ERP platforms, and more legacy systems.

I've been using UiPath Process Mining for fourteen to fifteen months.

UiPath Process Mining is pretty stable because it's highly resilient. We've seen little to no downtime in the past four-and-a-half years.

UiPath Process Mining is scalable - we can get the number of services we need as per our demand.

UiPath's technical support is very good and responsive.

Positive

The initial setup was quite straightforward because we used the SaaS offering, which integrated easily with our internal applications. Deployment took around a month. I would rate the setup experience as four out of five.

We got direct help from the UiPath support team.

We haven't yet calculated our ROI, but our projections show we'll be able to reach out to 100-plus users, with savings of approximately more than $1 million over three years.

UiPath's licensing is based on how many documents we process using this solution.

We evaluated Celonis.

I would advise anyone considering implementing UiPath Process Mining to go for the cloud version instead of the on-prem. On-prem requires a lot in terms of specification and management, and the cost will eventually rise. However, the SaaS model is cost-effective and very easy to maintain and manage because UiPath takes care of infrastructure and so on. I would rate UiPath Process Mining as nine out of ten.

The most valuable feature is the AI center for document understanding.

The product could diversify into creating apps. For example, if you look at Power Automate, it's not just RPA. They also have applications. You can do low-code applications. They could add something that can help develop very small mobile and web applications, which is where the industry is going. So maybe UiPath can also follow suit.

I have been using this solution for about four years. We are an SI company, and we deploy UiPath for some of our clients.

It's very stable.

It's scalable depending on how you deploy it. For UiPath Cloud, scalability is not an issue.

We have a very good relationship with technical support. As a company, I belong to HCL, so we have a very good relationship with UiPath. Our experience with UiPath has always been very good.

The ROI is around 30% to 40%.

I would rate this solution 9 out of 10. 

My advice is to try the new citizen developer. UiPath has also come up with a citizen developer suite. I'd recommend that. UiPath also has a test suite. We are experimenting with that now, but those are my two recommendations.

The product is very good, very stable, very scalable, and secure. The only reason I wouldn't give it a 10 is because most of the other products are going the low-code, no-code way for applications.

I'm an automation consultant, and I work with UiPath Process Mining and also UiPath Studio.

We are a consulting company, and I and a colleague are creating all the results, and we have to present them to the customer. My colleague is handling all the business conversations, and I'm the technical person creating all the dashboards and making whatever the customer is asking for available. 

Their support is really good, and it is a stable product.

It lacks certain features. For example, if we have data from one activity that is connected to another activity or number and there is a one-to-one connection, when we want to dig into that, it fails. I had to create another workspace and make heavy changes, which was time-consuming. 

It should be more intuitive and easy to work with. There should be more ways of creating filters, and it should be easy to make our own customized dashboards. Currently, if I want to create a dashboard similar to the one we have in AppOne but with different attributes, it is very difficult. There are activities, but I don't want activities. I want other attributes. Its user interface is not very intuitive. You need to play around with it. I have been playing around with the UiPath Process Mining tool for almost two years, and now I feel confident in handling it. It is a difficult tool.

In addition, if there were dropdown options for picking an activity and dropping it somewhere, it would make the work easy.

I have been using this solution for almost two years.

It is stable.

I am not sure about its scalability because I haven't scaled it. I have not
connected a process to different processes. I just had the data from one process, and I had to do the analysis.

In terms of its users, in my company, there are just two users. I and a colleague of mine are working with UiPath Process Mining. 

I have one contact person whom I contact whenever I have issues. He is supportive, very knowledgeable, and very prompt in answering the questions. I would rate their support a five out of five. 

It was easy. I'm using the AppOne template, which makes it comparatively easy. You just have to map all the basic attributes, and you can have the first look at your data. If the customer or business is asking for further investigation or features, then it gets difficult.

From the development or technical perspective, you should have a basic knowledge of coding. If a customer is asking for some specific features, it becomes a little bit difficult. Therefore, it is always recommended to have sufficient knowledge. With a technical background, you can easily work with UiPath Process Mining. 

I have been working intensively on it, and I like it, but a few small features are missing. I would rate it a seven out of 10.

We use this solution for finance reporting, reconciliations and we just started doing process mining on one of the contact centers using the UiPath assistance.

This solution is very easy to use and implement as you are able to partner with a cloud enterprise and be on your way.

I would like for user onboarding/onboarding of enterprise clients to be simplified in the next release.

I have been using this solution for about four and a half years now.

This is a stable solution.

I have yet to experience any issues that have required support intervention.

We have UiPath, Blue Prism, and Automation Anywhere deployed at our facility and UiPath is the easiest to use.

The initial setup was quite easy and took about an hour for individual computers and one day for the enterprise as a whole.

I have seen ROI but do not have specific data.

There is an annual subscription. It could be cheaper in my opinion, but it is still more affordable than other OEMs. This solution probably would not be ideal for people in the startup environment.

Tech support is included with the enterprise license.

I would rate this solution a seven out of ten.

There is room for improvement in the design studios. Design studios and exception handling are the two that we usually migrate to Blue Prism because Blue Prism's exception handling and design studios are much more, user-friendly.

It would be helpful to make the spy modules more accurate.

The spy modules will integrate your Citrix-based programs. Many people are moving to Citrix-based systems.

I have been working with UiPath Process Mining since 2019.

UiPath Process Mining is a very stable product.

The most significant issue with scalability on most platforms, such as Blue Prism and UiPath, is that they are extremely expensive.

I have never had issues with online technical support.

I have also been working with Blue Prism since 2016, 2017. We are using version 6.9.

Automation based on the browser. The browser base is very stable, but there is some room for improvement in the spying elements on some websites. It's your capability where you actually spy something and run it unattended because most of our bots are unattended fields, so you have to build in a whole backup just to deal with it that way.

Blue Prism is very stable.

They are expensive in terms of scalability. I believe their bots, particularly their resource bots, are superior to the majority of the others. You can run three solutions on one resource.

They're brilliant. Blue Prism has outstanding technical support.

It's not as simple as drag and drop. You have to design your own solution within Blue Prism. People need to concentrate more. Blue Prism is more unattended than attended, so they must concentrate more on your exception handling on Blue Prism to get the product to work perfectly.

The Blue Prism is simple to design, but handling exceptions requires careful thought. However, that product never fails.

I would rate Blue Prism a nine out of ten.

It is extremely expensive.

One thing to remember about RPA is that you must first identify the appropriate processes. If you want to maximize your value impact, you must first identify the appropriate processes.

I would rate UiPath Process Mining an eight out of ten.

We use it to identify and map out processes in our system then identify areas that would be good candidates for automation. You can use it to analyze your entire enterprise, including ERP, CRM, etc. It's not limited to a single workstation.

With Salesforce, you can identify individual tasks that are potentially consuming time within each process. You can see what process you want to automate and which task within a process will give you the most bang for your buck.

You can compare performance over time and see if your changes push a bottleneck downstream or what kind of results you're getting with it. Otherwise, you can use it to measure the performance increases you can introduce.

I've been using UiPath for about a year. 

UiPath's stability is excellent. 

UiPath is scalable, and it can work offline. You can build the collection separate from the process mining instance and then feed it as a series of files, log files, etc. In addition, you can limit its impact to a specific sandbox, so it can work in a secure environment that way. 

UiPath can be used as a standalone tool, or with the UiPath automation hub, it can produce documentation and even scale out by integrating with other solutions. 

Setting up UiPath is relatively complex. It potentially involves multiple business units. First, you need to set up the connectors. If you want to analyze enterprise performance, you will have to do enterprise connectors, which means you must deal with different system owners, security, and things like that. That can get complicated. 

After installation, one person could certainly maintain it, but it would depend on how many different things you're monitoring, 

If you're in a situation where UiPath will be helpful to you, then you're going to get an amazing return.

I rate UiPath 10 out of 10. It's as good or better than anything else out there I'm aware of. If you plan to implement it, I advise you to work with an experienced partner. It takes a specialized skillset with a combination of business and technical know-how to set UiPath up and to get the most out of it, you want to work with someone who knows.

We are using this solution to gather our data for business improvements and to automate tasks.

The solution counts the number of cross-sections at each step of the year which allows you to see all the data to figure out what is happening in the company. You do not need to manually collect data, it continuously updates the data. Overall the solution is easy to use and has dashboards.

The dashboard could be improved by allowing customization and they could introduce a Mac version of the solution.

In a future release, they could provide more API integration, for example, with Oracle API.

I have been using this solution for approximately six months.

In my experience, the solution is 99% stable.

I have approximately five people using this solution in my organization.

I did not have any issues with the need to contact technical support.

I have previously used Automation Anywhere and switch to this solution because it is better.

The initial setup is complicated.

The price of the solution could be lower. However, Automation Anywhere is approximately $8,000, and when comparing these solutions, UiPath Process Mining is less expensive. The license for the solution is purchased annually.

I would advise others that want to implement this solution to train their staff well in the usage of this solution. They will require more than a 10-minute training session. It is important for them to understand that this solution is for gathering data and they will require additional consultancy to create robotic processes. Automation machines themself cannot create automatic processes. Humans have to assess the process, understand the bottlenecks, and create a better one with more value-adding activities. Many people think that they have the system and everything should be done by robots now, it is not how it works.

I rate UiPath Process Mining a nine out of ten.