UiPath Process Mining Reviews

We primarily use the solution for accountability for a few processes in a financial services company.

Right now, we are in the early stages of using the product. We just want to watch it to see how it works, what use cases we can take from it, and how we can incorporate it into the business.

The solution offers good collaboration capabilities. 

The initial setup was fairly straightforward. 

The solution is very stable. 

So far, we are just testing it and seeking out use cases, however, so far, it's been an interesting solution to work with. 

We have too many processes. We use non-script data. We need to see how to capture this information and do a process mining to improve the data - to clean that data and store that data but in a clean way. We still need to figure out if UiPath can do this effectively.

We may need additional features for processing data.

We haven't used the solution too long. We're still working to figure out if we will keep using it. 

The stability has been good so far. There are no bugs or glitches. it doesn't crash or freeze. It's reliable. 

As we are still testing the solution, we only have five to ten users actually using the solution in our company. 

The initial setup is straightforward. It's easy. It's not overly complex or difficult. Everything is pretty simple to execute. 

We first tested the system to see how it worked, and then we implemented it. 

I cannot recall how many staff members were actually involved in the implementation process. 

We used a consultant during the implementation. 

We are looking at UiPath in comparison to Automation Anywhere, to see which works better and which we should use primarily.

Right now, we have Automation Anywhere, version 11, and that version is on-premise. The next step for us is we need to move to a cloud version, and we have find out of we should stay with Automation Anywhere and move to 360 or we move to UiPath's cloud version.

We're a customer and an end-user. We don't have a business relationship with UiPath.

I'd rate the solution at an eight out of ten so far. We're still experimenting and learning. We're still seeing what it can do and how it can fit into our business. However, from what we've seen, it's compelling. 

We are using this solution to gather our data for business improvements and to automate tasks.

The solution counts the number of cross-sections at each step of the year which allows you to see all the data to figure out what is happening in the company. You do not need to manually collect data, it continuously updates the data. Overall the solution is easy to use and has dashboards.

The dashboard could be improved by allowing customization and they could introduce a Mac version of the solution.

In a future release, they could provide more API integration, for example, with Oracle API.

I have been using this solution for approximately six months.

In my experience, the solution is 99% stable.

I have approximately five people using this solution in my organization.

I did not have any issues with the need to contact technical support.

I have previously used Automation Anywhere and switch to this solution because it is better.

The initial setup is complicated.

The price of the solution could be lower. However, Automation Anywhere is approximately $8,000, and when comparing these solutions, UiPath Process Mining is less expensive. The license for the solution is purchased annually.

I would advise others that want to implement this solution to train their staff well in the usage of this solution. They will require more than a 10-minute training session. It is important for them to understand that this solution is for gathering data and they will require additional consultancy to create robotic processes. Automation machines themself cannot create automatic processes. Humans have to assess the process, understand the bottlenecks, and create a better one with more value-adding activities. Many people think that they have the system and everything should be done by robots now, it is not how it works.

I rate UiPath Process Mining a nine out of ten.

We find the solution to be really easy not just for development purposes, but also for its use and ability to be understood. We can use it to reduce user time. 

UiPath Process Mining allows us to have almost complete control. This is because we have many keys carrying out activities, us working in a very important organization.

In the current COVID-plagued environments, we built many bots, which was a plus, in place of requiring people to be physically present in the organization.

We use UiPath Mining Review in multiple forums. At the day's outset, we upload economic information and make much use of the financial reports at day's end. This used to be done manually, but the solution now allows us to do so automatically. As such, we focus our attention on many areas. 

This said, the remote desktop we utilize suffers from inconsistent performance, sometimes functioning well and other times not. 

There should also be adapters for enabling more control of the remote desktop. The solution should include some adapters for numeric use, as well as a remote tester. 

I started using UiPath in the organization around two-and-a-half years ago. 

The stability is really good.

We do have plans to increase the solution's usage. I started with its use in the organization. In the beginning there were two of us, following the exit of another person. Towards the end of 2020 I had help, as I was teaching others how to assist me with the solution's use. We do not need many people to carry out the work.

We are hiring step-by-step. For the moment, there are two or three others who assist me, but not at a high level. This is being done gradually and they are being allocated time to analyze the results of the solution. 

Technical support is really great. We had various issues, including those involving other processes and problematic compatibility, when we updated in January to the version I mentioned. 

We did not previously utilize a different solution. 

We deploy both on-premises and through hybrid cloud, with Amazon AWS.

The installation process involved several steps, the first one involving the need for digital information to our desktop applications.

The deployment is not difficult and can vary in time. averaging around two weeks, especially when we have the documentation. 

Licensing costs are on an annual basis. 

In addition to the standard licensing costs we incur fees with a vendor here in Guatemala. I am referring to the service provider license and it is in respects of us being a public organization. 

I started using the solution from the inception of my organization and make use of it solely.

I am solely responsible for all deployment, maintenance and ancillary matters concerning UiPath.

I recommend the use of UiPath Process Mining. As UiPath is really easy to understand and control, it is wonderful. It is really comfortable for development purposes.

I rate UiPath Process Mining as a ten, since I feel pretty great working with it. 

I work with UI Process Mining at my client's company.

The most valuable feature is the analysis of operational processes. 

The interface could be more user-friendly so that it is easier for business people to use. As it is now, using this product requires a specific understanding and training. If the interface were simpler then it would be easier to use.

I have been working with UiPath Process Mining for less than one year.

This is a stable product.

I think that it is scalable.

The technical support is very good.

It is not an expensive product, although the price could be lower.

My advice for anybody who is interesting in UiPath Process Mining is to try it as a proof of concept, first, so that they can determine its capabilities.

I would rate this solution a nine out of ten.

I don't think Process Mining has any areas for improvement. I think once you start using it, it's absolutely vital for a project. It's truly one of the most helpful things for a project.

It should be an original part of the package and not just an add-on. Obviously, that makes it more expensive. But I think that once people see the value and they use it, it's so important for everybody. The BAs are really impressed and the developers really get a kick out of it — they love it. It makes it easier to sell. I believe it's even more valuable than Automation Hub.

I used to be a trainer and an instructional designer. I think the training has to be more specific — it's a little scattered.

I have been using this solution for two months.

We've never experienced any issues with either scalability or stability. My team never had trouble with it.

Customer support is excellent. My CSMs are phenomenal.

The initial setup is quite straightforward. Deployment takes one day. Once you have Orchestrator, it's not hard.

Our customers are extremely satisfied with their ROI with this solution.

You really have to know the product and know how it works with the initial studio and who you want to talk to at what level to make sure that you can sell the product.

Overall, on a scale from one to ten, I would give this solution a rating of nine.

We're using ProcessGold on the UiPath to review one of the financial processes from accounts payable for all Latin American transactions in our shared services center.

When it comes to valuable features, I think the first one will be the way we can visualize the whole process. The other one is the automation percentage that gives us an idea or an opportunity to figure out what to do next.

The connection to other systems could be better. I don't think it's an issue right now, but I think it could be better. I would also like the connection between ProcessGold and the RPA's interface to be more transparent.

UiPath Process Mining is a stable solution.

UiPath Process Mining is a scalable product.

Technical support is very good. The team responds to us very quickly.

We used Celonis, but it was a pain to develop that solution. We chose UiPath because there was a pilot program to compare it with Celonis. It wasn't as expensive as Celonis, so we used the pilot to confirm the functionality and deployment time. Celonis took about six months to connect with SAP. With UiPath, it took about two weeks.

It was easy from an SAP perspective, but we needed to use more things on the server to connect it to ProcessGold. Some native connectors would have probably made it easier. It took us about two months to deploy the full solution. It was very fast.

We deal with UiPath directly, but I believe that UiPath used consultants from another firm to help us.

We pay yearly, and I believe a support fee is paid monthly.

On a scale from one to ten, I would give UiPath Process Mining a ten.

We are using Process Mining to identify processes to be automated. We are also using the product as part of our hyper-automation strategy. Right now we have been able to identify a lot of automation opportunities within the company based on the data that we are collecting from different system processes.  

My shortlist of valuable features includes all the different types of analysis. For example, you can do a root cause analysis. In other words, if you have a process that has many different scenarios, you can identify where the problem is. You can also identify bottlenecks with root cause analysis. You do this by looking at the time that has been spent in specific stages or steps within the processes being performed. So the benefit is identifying the root cause by identifying the time that it takes to release that specific bottleneck. You can then look for ways to remedy the bottleneck.  

To exemplify how this works, let's say you have a process that in the regular SLA (Service Level Agreement) takes two days for response time. The process is getting stuck in one step consistently and just that step is taking a day-and-a-half. The rest of your process is only half of a day, but just because there is a problem in one step, you are taking two days to complete the response. Now that the critical step is identified, you can look at taking measures to ease that pain point.  

Another great feature is the ability to see processes at a higher level and take in the whole picture. If a process has too many variances — say there are 20 different ways of doing the task — you can identify which process is the one where that happens more often. This will prompt you to focus on that process for any possible ways to automate it and simplify the complexity.  

One of the main pain points that I identified with the tool is the simulation. What I am looking for is a tool that is able to help us simulate scenarios. In practice, we pose scenarios to determine what happens if we change the value of a specific step in the process. A good simulation module would help you answer the question as to how well making that change will go. Process Mining is more of a pure process mining tool, but I think adding simulation capabilities will increase the value of the solution exponentially. Adding simulation capabilities would allow us to do some additional forecasting as well. I think my suggestion — considering the product category — is doing more to support integration with that type of simulation capability even if it is not directly in the product.  

A second pain point has to do with a deeper exploration of what you have mined. If there were an option to export to UiPath Orchestrator or the UiPath Studio functionality you can then further explore and utilize whatever you have mined. The export would make the process into some usable components that could be mined or used in other ways. I think that will be a great help and addition to the product. It would mostly be useful for development purposes.  

We have been using the Process Mining (it used to be Process Gold) for about four months now.  

I am actually impressed with the stability of the product to this point in time. We have not experienced any issues with lagging or processing problems.  

Process Mining is definitely scalable. We have been able to add some other business departments to work with the product so they can start looking into the efficiency of their processes as well.  

The other thing that affects scalability is tenancy. With the on-premises solution, they were offering a multi-tenancy option, where then you can partition everything. On the cloud, it is a little bit different because everyone just gets a tenant in the beginning. Both are scalable, it is just handling the scalability differently.  

For now, the group of people using the product is more centralized. Use is limited to a few people within the Center of Excellence because we are the ones currently making all of the process analysis. We are making decisions based on the data we mine. It is not yet enabled for use by everyone at the organization. So, for now, less than 10 people have access to it. There is no reason to believe that this usage will not be easy to scale.   

Of those 10 people, just two or three are required to be involved with deploying the updates and maintaining the solution.  

I have not yet had to use technical support for Process Mining. I have used the tech support for other UiPath tools in the past with other technologies such as Orchestrator and Studio, and I have experienced a very good response from the tech support team. They act pretty quickly on anything that we ask them for and most of the time their analysis and their recommendations are very accurate. I assume that the tech support experience for Process Mining will be similar as it is within the same company.  

The initial setup is pretty straightforward because it is on the cloud. I am not really sure how difficult it is to install on-premises, but in the cloud, it is very simple.  

The way that we started here is by getting a trial version of Process Mining. With that, we got to play around with the tool and we got to see whatever we needed to see to make our decision about using the product. When we decided, UiPath just converted the license into an enterprise license and that was the extent of the difficulty of 'installation.' It was really a seamless integration that virtually required no installation time or configuration.   

We are currently working on an ELA (Enterprise Licensing Agreement), but usually, the pricing of Process Mining is based on an annual subscription.  

The cost per year depends on the users and what the clients are able to negotiate with their salesperson. The use case factors into the cost in the end.  

We did not actually evaluate other options before choosing UiPath Process Mining, but we did a broader assessment and analysis of multiple tools. The main drivers of our assessment were the integration with RPA (Robotic Process Automation) and road mapping the product and additional features that the particular product offered. We wanted to integrate the solution well with the RPA and we needed to know what the immediate capabilities of the product were. Of course, the cost played into this as well, but the cost is a consideration when you are effectively comparing a breakdown of functionality. Some features may be worth more to you than others.   

One of the things that I will suggest for people looking into this type of solution is to also look into task mining. That is another complementary feature within process mining that is going to allow users to see all their processes from a more detailed perspective based on individual tasks within the processes.  

On a scale from one to ten where one is the worst, and ten is the best, I would rate UiPath Process Mining as a nine-out-of-ten. The capabilities are strong and the product performs at a high level.  

It's a good solution. 

We like the P2P, Purchase-to-Pay aspect of the product.

It has been issue-free and works well.  

The solution is straightforward. 

We find the solution is scalable. 

It's quite stable. 

It's quite an expensive solution. It's not competitive right now. 

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

It keeps on updating all the technologies, so it is scalable.

We have around 15 users on the product right now. We do have plans to increase usage. 

Technical support is very good. They are helpful and responsive.

It is easy to set up. We found the entire process to be straightforward and simple. 

Normally, it takes around two to three months to get everything up and running.

It's costly. They have to bring down the cost to be competitive in this market.

We are the service provider. We are not the user, we are the service provider. We are partners with UiPath.

I'd recommend the solution to other organizations. 

They have good partner management, and they have a good solution. However, the pricing is somewhat high, and they need to work on the pricing part.

I'd rate the product eight out of ten.