UiPath Process Mining Reviews

We use this solution for finance reporting, reconciliations and we just started doing process mining on one of the contact centers using the UiPath assistance.

This solution is very easy to use and implement as you are able to partner with a cloud enterprise and be on your way.

I would like for user onboarding/onboarding of enterprise clients to be simplified in the next release.

I have been using this solution for about four and a half years now.

This is a stable solution.

I have yet to experience any issues that have required support intervention.

We have UiPath, Blue Prism, and Automation Anywhere deployed at our facility and UiPath is the easiest to use.

The initial setup was quite easy and took about an hour for individual computers and one day for the enterprise as a whole.

I have seen ROI but do not have specific data.

There is an annual subscription. It could be cheaper in my opinion, but it is still more affordable than other OEMs. This solution probably would not be ideal for people in the startup environment.

Tech support is included with the enterprise license.

I would rate this solution a seven out of ten.

We primarily use the solution for accountability for a few processes in a financial services company.

Right now, we are in the early stages of using the product. We just want to watch it to see how it works, what use cases we can take from it, and how we can incorporate it into the business.

The solution offers good collaboration capabilities. 

The initial setup was fairly straightforward. 

The solution is very stable. 

So far, we are just testing it and seeking out use cases, however, so far, it's been an interesting solution to work with. 

We have too many processes. We use non-script data. We need to see how to capture this information and do a process mining to improve the data - to clean that data and store that data but in a clean way. We still need to figure out if UiPath can do this effectively.

We may need additional features for processing data.

We haven't used the solution too long. We're still working to figure out if we will keep using it. 

The stability has been good so far. There are no bugs or glitches. it doesn't crash or freeze. It's reliable. 

As we are still testing the solution, we only have five to ten users actually using the solution in our company. 

The initial setup is straightforward. It's easy. It's not overly complex or difficult. Everything is pretty simple to execute. 

We first tested the system to see how it worked, and then we implemented it. 

I cannot recall how many staff members were actually involved in the implementation process. 

We used a consultant during the implementation. 

We are looking at UiPath in comparison to Automation Anywhere, to see which works better and which we should use primarily.

Right now, we have Automation Anywhere, version 11, and that version is on-premise. The next step for us is we need to move to a cloud version, and we have find out of we should stay with Automation Anywhere and move to 360 or we move to UiPath's cloud version.

We're a customer and an end-user. We don't have a business relationship with UiPath.

I'd rate the solution at an eight out of ten so far. We're still experimenting and learning. We're still seeing what it can do and how it can fit into our business. However, from what we've seen, it's compelling. 

I work with UI Process Mining at my client's company.

The most valuable feature is the analysis of operational processes. 

The interface could be more user-friendly so that it is easier for business people to use. As it is now, using this product requires a specific understanding and training. If the interface were simpler then it would be easier to use.

I have been working with UiPath Process Mining for less than one year.

This is a stable product.

I think that it is scalable.

The technical support is very good.

It is not an expensive product, although the price could be lower.

My advice for anybody who is interesting in UiPath Process Mining is to try it as a proof of concept, first, so that they can determine its capabilities.

I would rate this solution a nine out of ten.

Our use cases are related to system vulnerabilities, such as memory display disks getting full and users getting locked out.

Sometimes we don't know the specific domain or business, but getting that insight helps us understand better. UiPath Process Mining gives us a summary of what's going on.

We found that the flow chart is not very clear for some of the complex processes. If I'm coming from A and going to either B or C based on some logic, the flow chart should depict that clearly. But in some cases, based on the logic, the flow goes from B to C, defeating the purpose of segregating B and C in the first place. So in these complex scenarios, the flow chart does not provide a clear picture. It may be due to a tool or a process issue, but we have difficulty understanding it. Therefore, this is an area of improvement for me.

I have been using this solution for one year now.

It is a stable solution.

I would rate scalability an eight out of ten. My experience with scalability was good.

We reach out to customer support when we are doing some sort of image processing, the storage location, and all, because we can't save client data into our system. So at that time, we had to figure out what the best solution was since it was on-premises. We connected to the customer support team, and it was more about the architecture or configuration level than the user level.

I definitely recommend using UiPath Process Mining. It will save a lot of time because we spend a huge amount of time on the discovery, PPD, etc. So, it will provide huge help, and it's very useful.

Overall, I would rate it a seven out of ten. It is a useful product, but there is still room for improvement.

Our work is mainly with our customers' companies. We are partners with UiPath and I'm our company's director.

The data analysis feature is very good. 

One of the challenges with UiPath is the crunching of data. The solution is not so smart so we have to use a data analytics team to do the crunching for us and then import the data into the tool. UiPath should have better connectors to the systems once they integrate with SAP. They have standard SAP Salesforce integration, but when it comes to third parties, integrations could be better. There are other products that have better connectors than UiPath.

We've been using this solution for over a year. 

All our clients are enterprise organizations and the solution is scalable. 

UiPath offers good technical support. 

The initial setup is a little complex although the actual deployment only takes a couple of minutes. 

Licensing costs could be lower. 

I rate the solution six out of 10. 

We primarily use the solution for document understanding and to automate the transfer of information between systems. Emails have been coming into a group of data entry clerks, and those data entry clerks, in the past, have been taking that information and pasting it into another system. We've basically automated that process. Now, the system reads the email, extracts the information, and then posts it to another system for us.

We are also taking a PDF with multiple documents, splitting it up into separate documents, and then posting that to another system.

The initial setup is pretty straightforward. 

Technical support is quite helpful and responsive.

The product, in general, is great with a good set of features.

The company offers very good training materials.

Getting a salesperson to actually call me back when I have a pricing question is extremely difficult. They need to work harder at getting back to their clients when they have queries.

I don't have any special requests in terms of new features I would like to see in upcoming releases. Right now, it does everything we need it to do.

The training materials sometimes don't keep up with the system changes.

We've used the solution over the past 12 months.

The stability of the product is good. 

However, the stability of the training materials, due to the speed that they're changing the software, isn't the best. It's very hard for the training materials and supporting documentation to keep up with the changes to the solution. What happens is, when I go in to implement a process, the process intuitively looks fairly easy to understand. However, when I begin to do it, the screens aren't reflected in the training materials or in the documentation. There's a gap. It's not that they don't have good materials, it's just that they're struggling to keep the documentation and the training materials or examples up to speed with the release.

I've dealt with support in the past for multiple reasons. I would say that their technical support's been good, however, their sales support has been very hard to get a hold of. We can't seem to get our calls returned when it comes to pricing queries.

We're also using Automation Anywhere. We use both solutions currently.

The initial setup is not complex at all. I would describe it as pretty straightforward.

UiPath doesn't clearly define the pricing models, which makes it very hard for customers. They have a wonderful product. If I could just find out how much it costs so I could buy it, it might be a lot nicer.

Currently, I have approximately five opportunities to implement this solution and I can't even tell people for sure how much it's going to cost to run it.

We're consultants. We're not part of the partner program, which is probably what's causing the lack of sales support. Although, I have tried to get into the sales program. Even that is difficult. Their sales staff is so overwhelmed with opportunities that they're just not responsive.

We're doing process mining, however, it also has the document understanding and all those other things that we need as well.

We use both on-premises and cloud deployment models.

In general, I would rate the solution at a nine out of ten. Even though they're moving so fast that they can't keep up with the documentation, that's sort of a good thing. They're making a lot of progress very quickly.

UiPath's human-in-the-loop features are helpful.

It would be nice if UiPath's Document Understanding feature supported more languages. I don't think it supports Chinese or Japanese. We have been working in the Asia-Pacific region for a long time, and this prevents us from recommending the solution to some customers.

I've been using UiPath Process Mining for three years.

In general, UiPath is stable, but the document understanding part is less reliable. Some of our clients using document understanding were not happy with the results.

I think UiPath is scalable. That's what customers are looking for right now. 

UiPath is easy to set up on a machine, but it's a bit difficult to install it on a more complex cloud environment. For example, it's complicated to deploy across two AWS instances.

It takes a bit longer to see value. A customer will see ROI if they have a sizeable budget and the patience to wait until they get a return. 

UiPath is a bit on the higher side compared to solutions like Automation Anywhere and Blue Prism. However, people tend to go with UiPath because it's more seamlessness.

I rate UiPath Process Mining eight out of 10. New products are coming out like ABBYY OCR that claim they can do these things better, but they can't. The cost per page for UiPath is on the higher side, so that is the reason.

There is room for improvement in the design studios. Design studios and exception handling are the two that we usually migrate to Blue Prism because Blue Prism's exception handling and design studios are much more, user-friendly.

It would be helpful to make the spy modules more accurate.

The spy modules will integrate your Citrix-based programs. Many people are moving to Citrix-based systems.

I have been working with UiPath Process Mining since 2019.

UiPath Process Mining is a very stable product.

The most significant issue with scalability on most platforms, such as Blue Prism and UiPath, is that they are extremely expensive.

I have never had issues with online technical support.

I have also been working with Blue Prism since 2016, 2017. We are using version 6.9.

Automation based on the browser. The browser base is very stable, but there is some room for improvement in the spying elements on some websites. It's your capability where you actually spy something and run it unattended because most of our bots are unattended fields, so you have to build in a whole backup just to deal with it that way.

Blue Prism is very stable.

They are expensive in terms of scalability. I believe their bots, particularly their resource bots, are superior to the majority of the others. You can run three solutions on one resource.

They're brilliant. Blue Prism has outstanding technical support.

It's not as simple as drag and drop. You have to design your own solution within Blue Prism. People need to concentrate more. Blue Prism is more unattended than attended, so they must concentrate more on your exception handling on Blue Prism to get the product to work perfectly.

The Blue Prism is simple to design, but handling exceptions requires careful thought. However, that product never fails.

I would rate Blue Prism a nine out of ten.

It is extremely expensive.

One thing to remember about RPA is that you must first identify the appropriate processes. If you want to maximize your value impact, you must first identify the appropriate processes.

I would rate UiPath Process Mining an eight out of ten.