No more typing reviews! Try our Samantha, our new voice AI agent.
reviewer1207344 - PeerSpot reviewer
IT Performance and Capacity Manager at a computer software company with 1,001-5,000 employees
Real User
Top 20
Aug 9, 2025
Quick automation deployment meets diverse business needs efficiently
Pros and Cons
  • "The code-free automation engine of UiPath Platform has helped users in our organization, with quick turnaround in developing scripts, integration with various systems, and successful PDF reading capabilities."
  • "The main area where UiPath Platform can be improved is the cost; everything else is good."

What is our primary use case?

I have not yet utilized the AI integration features of UiPath Platform as I am still exploring AI as a whole. I mainly make use of its unattended automation options, while attended automation usage is very minimal.

How has it helped my organization?

It has helped significantly in meeting our diverse business needs despite our complex organizational structure.

What is most valuable?

The code-free automation engine of UiPath Platform has helped users in our organization. The specific benefits I have observed are quick turnaround in developing scripts, integration with various systems, and successful PDF reading capabilities. The success rate is good, and based on that, we were able to deploy the bots quickly.

It has helped significantly in meeting our diverse business needs despite our complex organizational structure.

What needs improvement?

The main area where UiPath Platform can be improved is the cost; everything else is good.

Buyer's Guide
UiPath Platform
August 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
913,924 professionals have used our research since 2012.

For how long have I used the solution?

We have been using UiPath Platform for four to five years.

How are customer service and support?

I would rate the technical support by UiPath Platform as good, giving it a nine out of ten.

What was our ROI?

We have seen return on investment with improvements.

Which other solutions did I evaluate?

Based on my experience, I would recommend UiPath Platform to others, although we have evaluated other products which are more affordable. Since UiPath Platform is very expensive, we are exploring other products such as Kofax with their Tungsten Automation and RPA tools. I can also explore alternatives using APIs, mainly due to UiPath Platform's high cost.

What other advice do I have?

I have been generally satisfied with UiPath Platform. Regarding the impact of UiPath Platform's analytics capabilities on our organization's decision-making processes, we are implementing only RPA based on particular process documents, not analytics. We achieved good efficiency gains using UiPath Platform, particularly in terms of improved turnaround time, though specific metrics cannot be revealed.

I would rate the product overall as nine out of ten, with the main drawback being its high cost compared to other products.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Abhianv Kaushal - PeerSpot reviewer
Intelligent Automation Consultant at a insurance company with 1,001-5,000 employees
Real User
Top 5
Jul 13, 2025
Enables efficient problem-solving across diverse business needs
Pros and Cons
  • "The best feature of UiPath Platform is that it is platform agnostic; it's an environment where you do not need to be dependent on any platform."
  • "The OCR technology needs improvement, particularly for reading invoices, especially scanned invoices."

What is our primary use case?

In eight years, I have done many different things with the UiPath Platform. I work as a software developer with the UiPath Platform in the insurance industry.

How has it helped my organization?

The UiPath Platform has helped meet diverse business needs. It helps in every way possible. Whatever use case I receive, I have always been able to perform with the UiPath Platform.

What is most valuable?

The best feature of UiPath Platform is that it is platform agnostic; it's an environment where you do not need to be dependent on any platform. The analytics dashboard enables us to showcase what has been done and what has not been done with the UiPath Platform.

What needs improvement?

There are a few areas in the UiPath Platform that could be improved. The OCR technology needs improvement, particularly for reading invoices, especially scanned invoices.

For how long have I used the solution?

I have eight years of experience with the UiPath Platform.

What do I think about the stability of the solution?

The UiPath Platform is stable, which contributes to their continued success.

What do I think about the scalability of the solution?

The UiPath Platform is definitely scalable, which contributes to their continued success.

How are customer service and support?

The customer service and technical support for UiPath Platform are good. They are very quick to respond, and they have a strong support community.

How would you rate customer service and support?

Negative

How was the initial setup?

The initial setup for UiPath Platform was pretty easy, though it depends on the organization.

The setup process depends on your network configuration and how you need to set up the Orchestrator, whether in the cloud or not. For a smaller organization, it could be quick, while for a larger scale organization, it might take longer. Security issues must also be considered. Implementation can take anywhere from a day for a single user to months for setting up a COE.

We have a team of 20 plus people involved with the deployment of UiPath Platform. The team is servicing an enterprise-level organization.

What was our ROI?

The UiPath Platform definitely helps improve efficiency. It helps save money, reduce time, and reduce errors, though this varies from process to process. These benefits cannot always be quantified as they differ across various processes from small to large. Sometimes the gains are non-materialistic, making them difficult to quantify.

What's my experience with pricing, setup cost, and licensing?

Licensing for UiPath Platform is overly costly, particularly for an unattended bot. They should reduce the pricing to compete with Microsoft Power Automate.

Which other solutions did I evaluate?

Microsoft provides many different features, which is where UiPath Platform needs to focus its competition. The UiPath Platform has more years of experience and is more robust, working seamlessly with various applications. Power Automate currently has many issues to address, though they perform better in Microsoft environments.

What other advice do I have?

I would rate UiPath Platform nine out of ten overall.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
UiPath Platform
August 2026
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
913,924 professionals have used our research since 2012.
Raheel Irshad Khan - PeerSpot reviewer
Rpa Solution Architect at MPC Cloud Consulting Pvt Ltd
Real User
Top 5Leaderboard
Apr 14, 2025
Helps save time, is user-friendly, and reduces human error
Pros and Cons
  • "The useability is very good - even for non-technical people."
  • "The Academy classes could be improved. There should be a portal for use cases. There should be more business examples."

What is our primary use case?

We use the solution for robotic process automation. We use it across the value chain for our business. We've used it in accounts, including cash management, and in HR for management tasks and IT for password resetting. 

How has it helped my organization?

The automation has been quite useful. It's been helpful in our journey towards transformation. 

What is most valuable?

I've used this solution for a while and I utilize the whole tool and get a lot of benefits out of it. 

It helps save time. We've had efforts that would take more than four hours a day, yet, when done through UiPath, it takes less than a minute.

The useability is very good - even for non-technical people. I'm an accountant by education and now I'm also an automation expert by profession. Its interface is user-friendly to those of us who are non-technical.

Anyone who wants to automate any task that is rule-based and repetitive can do it through UiPath.   

We can use the solution for automation emails or notifications.

It enables end-to-end automation. We developed a use case where people from different business units have large amounts of data, Excel files, we've made it so that we can combine it and enter it into the ERP system. Everything can be checked via the rule book and can create the report and send back the information to the customer. It simplifies the data and organizes and compiles it for them. Users have gotten the benefit of five FTEs by using UiPath. It saved many man-hours. 

I haven't used the UiPath Community too much. I often Google questions to find answers. It is a good place to go for development work, though. 

It reduces our footprint. We historically did have many items on-prem. I like it on-prem and on the desktop.

It can reduce the cost of digital transformation. Where processes can have faster response times, UiPath helps with efficiency. However, if the response time of the application is slow, and we need to provide workarounds, it isn't helpful in that it hasn't efficiently helped us save time.

UiPath reduces human error by 100%. Whatever you give to the robot, it will do it correctly. That said, it needs to be programmed correctly - if it's programmed wrong, it will do it 100% wrong. If it's programmed right, it does it 100% right. 

It's freed up human time. It's not well-utilized in that sense. It should be available to everyone so that they can find ways to save time by creating their own automation according to what they need.

What needs improvement?

There are a few shortcomings. For example, even in their latest version, there are still older features even though they've introduced new ones in parallel. They should do something where they update the solution and then close off the older version after a year or something like that. That might help with standardization. 

Sometimes it is very useful for automation. However, sometimes it is really, really frustrating when it is unable to manage the more dynamic items. When an element is stable, it's great. When it comes to changes to IDs or the dynamics of the website, it lets us down in front of our customers. It needs to be better at handling volumes of data. 

Automation on the cloud has had issues. It can be slower. 

The Academy classes could be improved. There should be a portal for use cases. There should be more business examples.

They should offer different licensing tiers, especially for daily individual users. 

For how long have I used the solution?

I've been using the solution since 2016, more than five years. 

What do I think about the stability of the solution?

It is a stable product. There were some issues while interacting with different applications. For example, with Microsoft, we have issues with One Drive. When UiPath is working on a file, it cannot quickly get to the file. We need to move the file to a local drive before processing the data. Microsoft applications seem to give it trouble. 

What do I think about the scalability of the solution?

We have multinational business units. Company-wide, maybe 500 people are using it. Where I am, there may be a team of ten people working with it and 50 to 60 automations. The solution is in multiple locations and departments. 

The solution is scalable. It depends on how an organization wants to utilize it. 

How are customer service and support?

Technical support is very flexible, however, they do not respond quickly. Sometimes they just tell us "this is how it works" and we have to try to explain our framework.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have also tried Blue Prism. I didn't work with it much; I just studied it theoretically. 

I also tried to work with Power Automate. Initially, it wasn't very good, however, later, it began to echo the style and functionality of UiPath.

UiPath is easy to use and easy to get started with. 

How was the initial setup?

The deployment was a long journey. I was one of the first people in Pakistan to use it. Now, once you get a license, you can deploy it in two weeks. However, it depends on the complexity of the processes in terms of deploying automation.

We have around ten people maintaining the solution. It requires a lot of maintenance. If anything needs to be changed in the target application, it needs to be incorporated into the robot. 

What was our ROI?

Someone told us you do need three to five years before you get an ROI. However, in our first year, we were able to save more than 8,000 hours. 

What's my experience with pricing, setup cost, and licensing?

The solution is on the expensive side. 

There should be standardized packages. If an organization already has a license with UiPath, UiPath should offer special licenses to each employee so that each employee has their own UiPath automation capabilities for each of their individual tasks.

There should be regional packages and costs. Different regions cannot necessarily afford UiPath. What is affordable in Europe may not be affordable somewhere else. 

What other advice do I have?

We're a UiPath customer. We serve internal customers with robots.

We do not use the UiPath AI functionality, however, we are on a journey towards building our own internal solution. 

I'd like to see UiPath cut the cost of their license. For end-to-end automation, for developers, I understand why it needs to be expensive, however, for day-to-day users, it should be cheap. 

I'd recommend the solution to new users. 

I'd rate the solution eight out of ten. It's still the best out of all related products.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer2587968 - PeerSpot reviewer
Manager, Robotic Process Automation at a manufacturing company with 10,001+ employees
Real User
Top 20
Oct 30, 2024
The orchestration is better than competing solutions offer
Pros and Cons
  • "The overall UiPath platform, including the Orchestrator, Studio, and the robots, is valuable. UiPath's competitors don't do orchestration as well."
  • "The licensing policies and concepts change almost yearly, leading to difficult negotiations. All components are licensed differently, and it would be more straightforward to adopt new features if they were included in the same bundle."

What is our primary use case?

We are using UiPath for traditional RPA automations at the moment. 

How has it helped my organization?

We are automating rule-based, repetitive business processes, but we're interested in the automation opportunities AI capabilities present. Of course, transactional automation has limitations, but in areas where it is applicable, we have been able to use it effectively.

What is most valuable?

The overall UiPath platform, including the Orchestrator, Studio, and the robots, is valuable. UiPath's competitors don't do orchestration as well.

What needs improvement?

The licensing policies and concepts change almost yearly, leading to difficult negotiations. All components are licensed differently, and it would be more straightforward to adopt new features if they were included in the same bundle.

For how long have I used the solution?

I have used UiPath for six or seven years.

What do I think about the stability of the solution?

The solution is very stable for us.

What do I think about the scalability of the solution?

It is scalable according to our needs.

How are customer service and support?

I rate UiPath support eight out of 10. UiPath is customer-oriented and attends to the customers well. They're helpful when we have challenges and are open to our ideas. We've had challenges with technical support solving some tickets, but it's been excellent overall. 

How would you rate customer service and support?

Positive

How was the initial setup?

We installed the on-premise version in our environment seven years ago. It was very straightforward at that time.

What about the implementation team?

I was involved in the deployment process by overseeing it.

What was our ROI?

We have seen a significant return on investment. The easiest to measure is the hours saved from manual work. We've saved the equivalent of 200 FTEs worth of hours each year. There are also less measurable benefits, such as improved quality and faster throughput.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2587977 - PeerSpot reviewer
Director, Business Transformation at a tech services company with 11-50 employees
Real User
Top 10
Oct 30, 2024
The out-of-the-box libraries are extensive
Pros and Cons
  • "We're still in the early stages with UiPath, but two things that will help are the Copilot and the Autopilot. We'll be able to generate new processes based on the learning that's taken place. It will have a significant impact on the things we do. Generative AI is not new to us. We've had these discussions for a while, and our CEO is well-versed in generative AI. Software companies are coming to realize the value and implement it."
  • "UiPath's pricing could be improved. The margins for us as a bottom-level tier partner are not great, which can be a hindrance, particularly when we present it to the customer. Other than that, I don't have any areas of improvement at the moment due to our limited experience. Maybe after six months to a year, we might have more feedback."

What is our primary use case?

Our primary use case is IDP. We're in the Fed market, so a lot of it is all IDP driven. AI and automation are priorities. We're not exclusively a UiPath shop, but we're shifting to utilize it more because we know there are opportunities, especially in the realm of document capture.

How has it helped my organization?

For us, it requires fewer resources, and the time to get to the production environment is quicker. It hasn't significantly impacted our stakeholders yet, but people know the brand. When we talk with customers, they ask if we know about about UiPath and if we're a partner. 

We're moving away from the current platforms because they're less robust. The RPA tools we've used previously haven't kept up with the pace of change. UiPath is a leader that has continued to progress with RPA development and invest in improvements. 

What is most valuable?

We're still in the early stages with UiPath, but two things that will help are the Copilot and the Autopilot. We'll be able to generate new processes based on the learning that's taken place. It will have a significant impact on the things we do. Generative AI is not new to us. We've had these discussions for a while, and our CEO is well-versed in generative AI. Software companies are coming to realize the value and implement it. 

UiPath has spent the money on research and generating libraries. The out-of-the-box libraries are extensive. In the past, we used standard capture products, where we had to create all of the extractions in the zones and all those things. UiPath offers faster implementation. 

What needs improvement?

UiPath's pricing could be improved. The margins for us as a bottom-level tier partner are not great, which can be a hindrance, particularly when we present it to the customer. Other than that, I don't have any areas of improvement at the moment due to our limited experience. Maybe after six months to a year, we might have more feedback.

For how long have I used the solution?

I have been using UiPath for several years, although I only started with this company a couple of months ago. Previously, I led a team for four years with another organization.

What do I think about the stability of the solution?

The stability of the solution has been good. I haven't experienced any platform issues. Any issues that arise typically relate to coding or interactions with third-party vendors.

What do I think about the scalability of the solution?

Reflecting on my previous organization, UiPath was able to scale effectively.

How are customer service and support?

I rate UiPath support eight out of 10. My previous experience with UiPath's customer service was really good. The support from the sales and presales levels and the technical specialists was excellent. They were all willing to help and work with us.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We eventually switched from our previous solution because it did not keep up with the pace of change. The company did not invest in their product and failed to keep up with the latest and greatest technologies.

What was our ROI?

It's too early to tell if there's been a return on investment with UiPath.

What's my experience with pricing, setup cost, and licensing?

Pricing is a significant area for improvement. We see little margin as a bottom-level tier partner, which makes it challenging when communicating pricing to the customer.

What other advice do I have?

I would rate UiPath an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner and User
PeerSpot user
Rakesh-Datta - PeerSpot reviewer
Global Sales Director, Inside at Feat systems
Real User
Top 5
Oct 30, 2024
Enhances customer success with advanced AI for seamless data handling
Pros and Cons
  • "Customers find numerous features of UiPath valuable, including Document Understanding (DU) and AI functionalities."
  • "Currently, there's a time lag in training, which eventually impacts the customers. All stakeholders should receive updates simultaneously."

What is our primary use case?

We have done work for customer success by collecting information from various sources such as email, IVR, and chat. Our solution performs classification, sentiment analysis using the AI of UiPath, and then data validation and posting. We've implemented this for one of the biggest banks in India.

How has it helped my organization?

Our admin team benefits from an internally created ticketing system, which offloads repetitive tasks and improves performance. This facilitates time savings and enhances overall satisfaction within the employee base.

What is most valuable?

Customers find numerous features of UiPath valuable, including Document Understanding (DU) and AI functionalities. They leverage it for repetitive tasks and beyond.

What needs improvement?

Customer education is crucial. Currently, there's a time lag in training, which eventually impacts the customers. All stakeholders should receive updates simultaneously.

For how long have I used the solution?

We have been a UiPath partner for more than six years.

What do I think about the stability of the solution?

We face no major challenges regarding stability.

What do I think about the scalability of the solution?

Investments in hardware are necessary for scalability, especially when dealing with AI and audio functionalities.

How are customer service and support?

The UiPath support team in India is excellent, offering professional services and tech support. I rate it eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We've been using UiPath from the beginning. We were also Automation Anywhere partners but decided to stick with UiPath.

What was our ROI?

While it's difficult to quantify precisely, we've observed a 10% to 20% cost savings.

What's my experience with pricing, setup cost, and licensing?

Pricing is high, affecting renewals significantly. Many small companies are hesitant due to the increased cost compared to past discounts.

What other advice do I have?

I would rate UiPath an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Real user and partner
PeerSpot user
reviewer2587953 - PeerSpot reviewer
Dev manager at a comms service provider with 10,001+ employees
Real User
Top 10
Oct 30, 2024
The support is great and very responsive
Pros and Cons
  • "We were looking at implementing most of the features. I don't look at it with a specific lens but try to understand where all the tools are and how they can best help us in each situation. I don't have a favorite tool but try to understand how to use each one in combination to give the utmost business value."
  • "Being able to escalate quickly is not a strength for UiPath and may be a focus area."

What is our primary use case?

We're still in the exploration and discovery phase. We're learning about UiPath's capabilities and how they fit into the overall picture. We haven't separated AI from our normal process at this point. I work in our company's contact center, and we engage them in many different ways. We talk to management about their problems, report large volumes of transactions, and work side-by-side with the agency to find trouble cases and where they frequently perform manual tasks.

How has it helped my organization?

UiPath has helped our customer success unit and various technical teams. We were trying to understand the industry's current state and the direction our peers are taking. We're not so focused on eliminating positions as we are on using UiPath to free staff to work on additional tasks. There are always new tasks in the contact centers, and if we don't need to add staff, we can redirect them to other areas.

What is most valuable?

We were looking at implementing most of the features. I don't look at it with a specific lens but try to understand where all the tools are and how they can best help us in each situation. I don't have a favorite tool but try to understand how to use each one in combination to give the utmost business value.

What needs improvement?

Being able to escalate quickly is not a strength for UiPath and may be a focus area.

For how long have I used the solution?

My department has been using UiPath for about two months.

How are customer service and support?

The people from UiPath, from customer success to various technical teams, have been very helpful. When we open tickets, they respond quickly and escalate to the appropriate teams.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did have a different solution. Deploying the solution to our agents' desktops was essential, and UiPath's advancement in that space and innovation position was enticing.

How was the initial setup?

The initial deployment was fine. We had an on-premise deployment and weren't using the Automation Suite. It didn't work for us at the time. There wasn't a lot of flexibility there. I understand that it's changed, but we've already deployed on-prem. We've grown, and the complexity is through the roof, so now we think it's worth transitioning to an alternative solution.  That part has not been great, but at least there are places for us to go.

What's my experience with pricing, setup cost, and licensing?

UiPath is expensive compared to competitors. We're examining where the value comes in and their ability to continue being a leader to justify the cost.

What other advice do I have?

I rate UiPath eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
RPA Developer at a consultancy with 10,001+ employees
Real User
Top 20
Sep 25, 2024
The document understanding feature is especially valuable because I can use it to extract and process invoice data efficiently
Pros and Cons
  • "My favorite feature is Document Understanding. I haven't used most of the new features, such as AI-enhanced document processing and process mining. The document understanding feature is especially valuable because I can use it to extract and process invoice data efficiently. It enables the quick and accurate handling of structured and unstructured data."
  • "I would love more built-in integration with cloud-based services to streamline hybrid workflows."

What is our primary use case?

For two years, I have focused on automating workflows related to processing documents in formats like PDF, Excel, and CSV. Using the document understanding feature, we have handled forecast orders and purchase order invoices. 

If you use input files like Excel, PDF, and CSV, we can automate file validation, such as checking data accuracy, format compliance, or missing information. It's integrated with Boomi, so after the files are validated, they're sent to Boomi for further processing. 

Boomi provides us with the RTF file, and we use UiPath to validate its contents and correctness. It automates the process of converting the RTF file into an Excel file. Another process is remittance, where we can get files from clients, validate them, and submit them to the credit managers for correction.

How has it helped my organization?

UiPath reduces human error by eliminating manual work and intervention. Some human intervention is still necessary, but it has been reduced. Realizing UiPath's benefits takes some time because you may have some issues after the initial deployment. The UiPath Academy was helpful. I took some courses and achieved developer certificates. I'm still learning. 

It hasn't saved time in my work because I'm still spending a lot of time learning the software. It was new, so learning and implementing those things in my work takes time.

What is most valuable?

My favorite feature is Document Understanding. I haven't used most of the new features, such as AI-enhanced document processing and process mining. The document understanding feature is especially valuable because I can use it to extract and process invoice data efficiently. It enables the quick and accurate handling of structured and unstructured data. 

The flexibility to work with templates and machine learning models for document extraction has been helpful when dealing with various invoice formats and forecast orders. Data extraction from PDF has been smooth, especially with UiPath's capability to handle scanned documents using OCR and AI-based models. 

The taxonomy manager lets you define the structure and categorize data from multiple document types. AI center integration allows continuous improvement in document extraction accuracy by training models based on historical data. I have utilized AI and machine learning models in UiPath specifically for processing complex PDF and Excel documents. 

UiPath's AI capabilities, such as pre-trained invoices and receipts models, have effectively extracted structured and unstructured documents. For example, when processing purchase orders, the AI model identified key fields, such as invoice numbers, dates, line items, and currency details, with high accuracy. I have found the machine learning models to be especially useful when working with documents that have different formats. In some cases, additional training or validation was required to fine-tune the models for complex or irregular documents. Overall, AI models and document understanding are my favorite features.

UiPath is highly user-friendly because it has drag-and-drop functionality to design and develop complex workflows without much coding knowledge. This has been particularly beneficial when working with different document formats. UiPath's built-in tools and integration capabilities simplify the automation process, leading to greater efficiency.

We have end-to-end automation and integration with other applications. For example, we have portal automation that's end-to-end. We use it to log in to the website and sign in to different accounts. It enters the CAPTCHA, downloads the files, and logs out. It can complete the automation without human intervention. 

UiPath has many resources online. We use its academy and online documentation. If we face any challenges, we can find an answer on the forum or one of these resources. I've never had a problem finding solutions to problems. They have the best resources.

What needs improvement?

I would love more integration with Third-Party applications. Expanding the library of pre-built, plug-and-play connectors to include more industry-specific applications.

For how long have I used the solution?

I have worked with UiPath for two years. 

What do I think about the stability of the solution?

I've never experienced lagging or crashing with UiPath. The app has never given me trouble. 

How was the initial setup?

Installing the community version of UiPath was easy and only took five to ten minutes. 

What's my experience with pricing, setup cost, and licensing?

I am using the free community version. The enterprise version is obviously a little expensive. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
DEBASIS SAHOO - PeerSpot reviewer
Senior Manager at Cozentus
Real User
Jun 6, 2024
Is user-friendly, easy to learn, and manage
Pros and Cons
  • "UiPath takes the complexity out of automation by using a low-code approach."
  • "UiPath's extensive built-in features, like communication mining, can be overwhelming to learn due to the sheer volume."

What is our primary use case?

UiPath is a software tool used in Robotic Process Automation (RPA) that allows you to build automated workflows to handle repetitive manual tasks in your daily work. It can automate tasks across various environments including Windows, Citrix, and using image recognition. Additionally, UiPath is incorporating artificial intelligence and machine learning, with generative AI specifically enabling you to develop automation in a wider range of fields like healthcare, telecommunication, and manufacturing.

UiPath offers deployment flexibility: we can install it on our servers on-premises or choose their cloud service, UiPath Automation Cloud. While they provide their option, UiPath is also compatible with other cloud platforms for deployment.

How has it helped my organization?

Building automation is easier with UiPath than with Automation Anywhere or Blue Prism. UiPath's centralized platform offers a more intuitive user experience, and its extensive online community provides readily available answers to your questions.

It allows for the creation of end-to-end automation workflows, even for tasks with imperfect results. For instance, if an AI extracts data from a PDF with a low confidence level, UiPath can trigger the creation of a ticket in an action center. This ticket would then be assigned to a human for review, who can confirm the data's accuracy or return the document to the AI model for improvement.

Over the past nine years as a UiPath user, I've witnessed a wealth of new features emerge. The UiPath user community has been an invaluable resource throughout this journey, providing both learning opportunities and solutions to our automation challenges.

UiPath has been a game-changer for us, reducing costs, improving scalability, minimizing human error, and saving significant time. Their user-friendly platform allows us to automate processes in as little as 15 days, and with the free UiPath Academy courses and community edition, we have everything we need to learn and practice at no cost.

UiPath Academy offers beginner-friendly courses with step-by-step instructions and video tutorials, making it a great resource for those new to the world of UiPath and automation.

UiPath speeds up and reduces the cost of digital transformation andreduces human errors by automating repetitive tasks where errors can be caused due to fatigue or illness.

UiPath helps free up our staff time to work on other tasks. What would take a human, for example, ten minutes to complete, takes the robot seconds. Ithelps save our organization money.

It is easy to learn.

What is most valuable?

UiPath takes the complexity out of automation by using a low-code approach. Instead of writing intricate macro scripts, we simply drag and drop pre-built elements to create our automation, making it accessible even for those without extensive coding experience.

What needs improvement?

UiPath's extensive built-in features, like communication mining, can be overwhelming to learn due to the sheer volume. This learning curve applies across platforms; switching to another company would require mastering new skills like business analysis and product management. Additionally, the modern analysis process demands deep dives into code and solution levels, making it a complex task to achieve.

There's a need for greater emphasis on applying AI and machine learning to enhance technologies like Optical Character Recognition, fingerprint scanners, and facial recognition systems.

For how long have I used the solution?

I have been using UiPath for almost nine years.

What do I think about the stability of the solution?

If one of our machines goes down, UiPath will resolve the issue within 24 hours.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

While we've experimented with Automation Anywhere, Blue Prism, and Microsoft Power Automate, they lacked UiPath's ability to centralize all our automation initiatives. Choosing the right RPA tool requires careful consideration of cost, functionalities, and the specific features each platform offers.

How was the initial setup?

The cloud deployment is straightforward. The logs are all maintained in the orchestrator. 

What was our ROI?

The return on investment from automation grows with the number of processes automated. This translates to greater cost and time savings, freeing up resources to tackle new projects that can generate additional revenue.

What's my experience with pricing, setup cost, and licensing?

UiPath is expensive. The license types depend on the deployment method and the number of bots required.

What other advice do I have?

I would rate UiPath eight out of ten. UiPath is user-friendly, easy to learn, and manage.

UiPath introduced communication mining in the last two years. We do use it but the use cases are primarily for the health sector and insurance sector but they have been steadily declining.

UiPath's cloud deployment offers a hassle-free experience – they manage the infrastructure and maintenance, so we don't need to worry about any hardware or upkeep on our side.

Six people in our organization use UiPath.

While running UiPath on-premises with a high volume of bots might involve some minor maintenance tasks for us, the cloud-based option takes care of everything – UiPath handles all the maintenance on their end.

UiPath offers a multifaceted platform, requiring users to learn distinct aspects based on their roles. Developers will delve into coding and automation creation, IT business analysts will focus on process design and optimization, product managers will manage the automation lifecycle, and salespeople will highlight the product's capabilities to potential clients.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Srinivasan Iyyanar - PeerSpot reviewer
Development Engineer 3 at a comms service provider with 10,001+ employees
Real User
May 12, 2024
Allows us to design and implement rule-based automation across various applications
Pros and Cons
  • "UiPath is user-friendly, meaning even without coding knowledge, we only need basic logic understanding."
  • "UiPath's licensing costs are a major consideration."

What is our primary use case?

UiPath is a business automation platform that allows us to design and implement rule-based automation across various applications. In essence, we define the rules and conditions e.g., for processing data in a CRM system, and UiPath automates the entire workflow. Beyond processing, UiPath can also automate tasks like document reading, data entry, and system updates e.g., price changes. In our specific role within the telecom domain, we might use UiPath for design integration, network optimization, and other tasks defined by our business rules. It's important to remember that successful automation requires well-defined rules, test data, and an evaluation of scalability and return on investment. UiPath's strength lies in its ability to integrate with various applications, including Office 365, CRM systems, and HR applications, as long as these applications have a user interface with identifiable elements or objects.

How has it helped my organization?

Building automation with UiPath is user-friendly, especially for beginners. Even without prior coding experience, newcomers can learn the ropes quickly. UiPath offers foundational code and training sessions that make creating robots achievable in just one or two sessions. The concepts align well with the product, making it easy to follow along during training. Additionally, UiPath Academy provides free online courses for further learning. This open approach contrasts with other tools like Blue Prism, which has a closed community, and Automation Anywhere, which requires more time investment to grasp due to limited resources. Unlike these other tools, UiPath offers extensive online resources and a supportive community, making it easier to find solutions. With this accessibility, even non-technical users can be trained within one or two weeks to build automation – the key is understanding the logic behind them.

UiPath facilitates end-to-end automation, eliminating manual intervention for repetitive tasks. This frees up employees for more strategic work. Data processing, server configuration updates, and many other processes can be fully automated using robots. Even tasks requiring some human oversight benefit from UiPath's Document Understanding tool, which accurately extracts data from documents. While automation won't eliminate all human jobs, it can significantly reduce repetitive tasks. Instead of cutting jobs, organizations can redeploy employees to higher-value activities. However, the decision to automate depends on the specific business needs and process criticality. Overall, end-to-end automation with UiPath saves time and resources for organizations.

The timeframe for seeing UiPath's benefits depends on the specific task being automated. For simpler tasks, like generating reports, we might see results within a month or two. For complex tasks involving large datasets, like updating hundreds of server parameters, it could take three to six months to calculate a clear return on investment. Before implementing automation, it's crucial to evaluate the potential benefits. This includes factors like cost savings, operational efficiency, and even intangible benefits like improved customer satisfaction leading to brand value. Organizations should analyze these factors alongside the volume of data involved to determine if automation is worthwhile. Ultimately, a successful automation project hinges on a thorough upfront evaluation tailored to the specific use case.

The UiPath user community is a valuable online resource accessible through their website. It offers a one-stop shop for troubleshooting, discussions, and product updates. The forum is active with core users, UiPath employees, and even developers providing solutions and feedback. This collaborative environment allows UiPath to test and refine features before public release, ensuring a more polished final product. Users can ask questions, participate in discussions, and stay informed on all things UiPath, not just through the forum but also through other online platforms.

UiPath Academy provides a comprehensive learning platform for anyone interested in Robotic Process Automation. With over 25 courses and multiple certifications ranging from 6 to 7, we can gain the skills we need to automate tasks. The Academy is easy to access - simply sign in with our Gmail account and start learning. Courses include video lectures, text documents, and even hands-on simulations using dedicated UiPath Academy websites. To get started with the Academy, we'll need a laptop with internet access. Overall, UiPath Academy offers a user-friendly platform with a clear learning path to kickstart our RPA journey.

UiPath helps reduce human error in automation, but thorough planning is crucial. First, clearly define all valid data formats and business rules for the robot to follow. This includes specifying what information can be processed, and what validations need to be performed before updates, approvals, or rejections. These rules should be established by the business and rigorously tested by both developers and users. Remember, the robot is a machine that executes what it's programmed to do. It won't take any actions beyond its defined instructions. While humans can make mistakes, the robot itself won't. However, the quality of its work depends on the quality of the data it receives. This is why a well-defined software development lifecycle is essential. Each stage should be carefully verified to ensure the robot follows the intended steps. Before starting automation, identify and address all potential issues. Unlike humans, robots can't adapt to unexpected situations. They rely on clear instructions and clean data. While humans might prepare the data like an Excel sheet. Any errors they introduce will be carried out by the robot. To minimize errors, establish clear conditions for updates, approvals, and rejections. These conditions will guide the robot's actions and reduce potential mistakes. Careful planning before robot creation is key. While robots themselves won't make errors, unforeseen circumstances can arise. For example, application upgrades might require the robot to be adjusted. The robot won't recognize these changes on its own and will continue following its original instructions. This is why humans play a crucial role in supervising robots. A 3-6 month training period allows human oversight to ensure the robot performs as expected and can handle different situations. Any errors can be identified and corrected during this period, allowing the robot to function effectively beyond the training phase. In conclusion, while UiPath offers significant benefits, human involvement remains essential for successful automation.

UiPath helps reduce costs, but there will always be some operational and marginal expenses. However, the real benefit comes from automating tasks currently done by employees. Let's say one person completes a specific transaction. A robot can complete many more transactions per hour, freeing up the employee for other tasks. This creates a dual benefit: cost savings from the employee's saved hours and increased productivity from the robot. We can calculate these benefits by tracking saved hours and their resulting cost savings, as well as the robot's impact on productivity. There are also intangible benefits like improved brand value, faster response times, and quicker error recovery. Overall, UiPath helps companies save money and improve efficiency in both tangible and intangible ways.

What is most valuable?

UiPath is user-friendly, meaning even without coding knowledge, we only need basic logic understanding. Knowing how conditions and loops work is sufficient. This allows anyone to develop automation quickly. That's the beauty of UiPath compared to tools like Blue Prism and Automation Anywhere. While Automation Anywhere offers single sign-on with object access, it requires memorizing methods and libraries. UiPath simplifies this with a search bar for activities, like building a sentence with relevant keywords. This feature is absent in other tools, making UiPath more developer-friendly. Additionally, UiPath offers products like Document Understanding and Action Center, along with various integrations, catering to different departments within an organization. It empowers citizen developers, or business users, to automate tasks through easy-to-use functionalities. With good exception handling, clear libraries, and a wide range of activities, UiPath makes automation development easy to learn and adapt to, as long as we understand the desired outcome.

What needs improvement?

UiPath has matured and offers a wide range of packages. However, some users feel these packages aren't easily adaptable or customizable. Ideally, UiPath could provide more open models for users to modify and tailor to specific needs. Additionally, users would appreciate more activities and features related to Microsoft Office applications, given their wide use. While UiPath acknowledges this need with some activities for OneDrive and SharePoint, there's a gap compared to other platforms.

UiPath's licensing costs are a major consideration. While the platform offers valuable features and user-friendly tools, its pricing can be a barrier for some customers seeking more affordable options. This high cost is a key reason users switch to Power Automate, which integrates well with Office applications but lacks UiPath's breadth of automation capabilities.

UiPath's extensive features come at a premium price, leading some customers to explore alternatives like Power Automate or open-source solutions. While these alternatives have limitations, UiPath's recent 30 percent license cost increase has prompted even established users to re-evaluate their options.

For how long have I used the solution?

I have been using UiPath for seven years.

Which solution did I use previously and why did I switch?

While Selenium offers web automation capabilities, open-source solutions may not always be ideal. As a result, clients are increasingly looking towards RPA tools like Power Automate, which is a more affordable option compared to UiPath, but with fewer features. Blue Prism, Automation Anywhere, and UiPath are all RPA tools with similar core functionalities. However, they differ in the number and variety of activities they offer. UiPath boasts the most features, while Automation Anywhere excels in document understanding, a key area where UiPath is catching up. Ultimately, the choice between these tools depends on specific needs. For cost-conscious clients, Power Automate is a viable alternative, while UiPath offers a comprehensive feature set and Automation Anywhere shines in document processing.

How was the initial setup?

UiPath Orchestrator, a web-based application for managing deployments, simplifies the process. While primarily click-based, Orchestrator ensures a smooth and efficient rollout.

What's my experience with pricing, setup cost, and licensing?

UiPath's licensing costs can be high, and to maximize their value, customers need a clear plan for utilization. The mistake many make is buying licenses without considering workload. Effective utilization comes from proper training and knowledge of UiPath's capabilities. With this knowledge, the high price may not seem so daunting. From a user's perspective, a well-defined plan is crucial. Don't buy one license for one process if you have 50! Having a full pipeline of automation justifies the cost. While UiPath may be pricier than other tools, its power is worth it – but only if you know how to leverage it.

What other advice do I have?

UiPath is a strong contender, earning a rating of nine out of ten. However, its high price tag prevents it from achieving a perfect score.

Automated processes require maintenance every three to six months. Additionally, training a robot using hypercapnia elevated CO2 may take three to six months. To ensure successful implementation, we need to identify potential robot failure points and mistakes. We'll simulate these scenarios during training to refine their character responses and behaviors. Following the training period, we'll transition to periodic monitoring. This monitoring will gradually decrease as we analyze data logs and the overall system performance through the central management tool.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2026
Buyer's Guide
Download our free UiPath Platform Report and get advice and tips from experienced pros sharing their opinions.