Tricentis Tosca Room for Improvement

Aditya Chakradhar Nanduri - PeerSpot reviewer
Sr Test Automation Architect at a tech services company with 501-1,000 employees

Tricentis Tosca could improve on its mobile automation solution.

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Manager - Quality Engineering at a tech services company with 10,001+ employees

It is very expensive as compared to other tools that we have in the market. Its price is the main challenge because of which it is sometimes hard to sell Tosca because customers don't have that kind of budget.

Their license management should be improved. One of our customers is a global customer. They want to use one licensed server and then split the licenses based on the different users of the different business units, but currently, there is only one license server that everybody can access. There is no control, and that's why sometimes congestion can happen. It is good for Tosca because they can say, "Hey, your license count is overrun. So, you get more licenses or buy more licenses," but from a customer's point of view, this is really bad because they don't know exactly what usage is happening against each business unit because they can't group them. That's a big problem. So, for each group, they have to clear different license servers in different VMs. That's definitely a key area of improvement and a major challenge I have faced. They could also provide short-term licenses, such as three-month or four-month consumption licenses.

In terms of the overall architecture, we need to have something light weighted rather than so heavy. If we have something light-weighted, it would definitely be easily adaptable for any customer. In terms of containerization, it is very hard to properly containerize Tosca. They can think around the architecture and simplify things, but to be fair to them, the product has grown organically, and it has always grown based on feature requests. Everybody has jumped in and provided feedback to them to develop new features every now and then. They always have had a busy pipeline, which I understand, but it has been a long need from a customer point of view to have a simplified architecture. They need to simplify their architecture, which they seem to be doing.

Reporting has been the biggest challenge for a long time. There are quite a lot of third-party products, but there is no proper integration. Based on what I remember when I last spoke to them, they are working on a cloud platform, and they want to re-platform everything. I'm guessing they are addressing these issues in that platform.

I've tried Vision AI that they have created, but it isn't there yet. They have oversold it. It looks promising, and in the next few years, hopefully, it will become very good.

Their support can also be improved.

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Arun Pakkan - PeerSpot reviewer
Senior QA Automation Architect -DevOps and Digital at a computer software company with 10,001+ employees

The source controls that are in Tricentis Tosca have some problems. For example, if you use Selenium or use Java-based application, it's easy to match code from two developers. However, if you're a developer and going to look at Tricentis Tosca, it's very difficult to use the source control measure.

If you have any issues with the tool, we had to go to the support system of Tricentis Tosca. We cannot change anything, such as the DLL files. We had to wait for them to deploy the package and it takes time. If I have some tool issue, it takes a month to resolve it, because normally the DLL comes, and then we have to recompile everything and then deploy it. It takes a lot of time. 

We use Copado as our CI/CD pipeline and Copado has no integration with Tricentis Tosca. Other solutions can support Copado, such as Jenkins or Areo. We are using a different approach to do the CI/CD operations.

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Buyer's Guide
Tricentis Tosca
November 2022
Learn what your peers think about Tricentis Tosca. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
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Lead QA Engineer at a computer software company with 11-50 employees

In terms of areas for improvement, Tricentis has a variety of tools, even its test management tool called qTest. Tricentis Tosca does have integration with different Tricentis tools, but the integration is geared towards a larger organization perspective. For very small organizations that have minimal licenses, the integration needs to be improvised. For example, I belong to a smaller organization that has only one license, so the capability that the tool provides for integration isn't sufficient because my company needs to have separate workspaces. When Tricentis Tosca is going to be running, it is going to use that license, but my company wants another separate workspace to record, relay, and test. This is what my team has been struggling with, and the mechanism is probably there, but that needs more time and investigation, so I can't say that I'm one hundred percent certain that Tricentis Tosca, in terms of integration for a smaller organization is insufficient.

Another area for improvement is that Tricentis Tosca is currently just a Windows-based tool which affects the market because nowadays, Windows isn't the only operating system, for example, there's also Apple or IOS that's moving much faster than Windows.

Pricing for Tricentis Tosca could be improved as well because it's very expensive.

Making Tricentis Tosca available on other operating systems is what I'd like to see in the next version of the tool. That would be beneficial. From what I've heard, you should never have the Tricentis Tosca server installed on a VM, but my company has it running on a VM and so far, there hasn't been any issue except for the VM rebooting, though I'm not sure at all if it had anything to do with having the server on the VM, or some other reasons.

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Manager SDLC Automation at a wholesaler/distributor with 10,001+ employees

The solution does not have one catch-all product. For example, if you wanted the DB for Business Intelligence, it's a different module that you have to purchase. If you want to do API testing, you need to buy a different module. If you want to do performance testing, which we haven't bought yet, you would need to buy another module. There are a lot of modules you have to buy in order to have full-blown testing capabilities. I understand that they're breaking them up so people who don't want everything aren't forced into things they won't use. However, for those that do want all of the functionality, it can get costly. 

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MarkusBonner - PeerSpot reviewer
Release Test Manager at a tech company with 201-500 employees

Tosca's reporting features could be better. Tricentis had a reporting tool called Analytics, but it didn't function properly after they reworked it. After that, they tried a new approach with key-tracing, and that didn't work. So they don't have a good reporting solution currently, and I hope they add one soon. 

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Software Engineer at a financial services firm with 10,001+ employees

First, Tricentis could improve Tosca's Linux scripting. We can automate Linux scripting, but there are a few commands that Tosca doesn't support. DVS support and the object identification mechanism could also be better. 

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Shweta Mukkawar - PeerSpot reviewer
Technical Lead at a tech services company with 1,001-5,000 employees

The volume for the BI testing is limited. If they could provide a few options to use it, using Tosca only, that could be a great thing because there are a lot of clients who do not actually want to go for the BI, but then they do have the database testing.

I know that Tosca provides the feature but it's very minuscule.

The UI does not have the option of automating the scroll bars. There are workarounds for that but for example, if I open two tabs that have the same page then it will give me another difficulty in scanning those options. 

In the next release, including this in Tricentis would be great.

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Senior Consultant at a computer software company with 10,001+ employees

A disadvantage of Tricentis Tosca is that you have to customize it according to your need, during the early stages of the software. Sometimes this happens when you're not on the system testing phase, but you're very close to development, e.g. more on the upstream testing, before system testing, unit testing, etc.

For example, you have to inject something as a precondition to the solution on the test, so you have to do some presetting, you have to write some code to it, and you have to make some conditions for upstream testing. Tricentis Tosca is not recommended in that stage, but it's definitely better for system testing, with it being keyword-driven and you have the keywords readily available, especially if you compare it with other tools such as Micro Focus and TestComplete.

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Sr. Product Manager - Intelligent Automation & RPA at a financial services firm with 5,001-10,000 employees

There are some things that we would need to do on an organizational level. We did not implement the process of our primary automated testing tool. The IT teams are still relying on the coding framework, which is either Ruby cucumber or Java cucumber, to complete a large portion of the automated testing.

We would have to delegate a large portion of that work to Tosca, which would rely heavily on training the existing automated testing team. Also, we would have to obtain a license for the product and ensure that all of them are operational.

While the initial setup was straightforward, we required assistance with the configuration to ensure that everything was done correctly.

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Mangesh pangrekar - PeerSpot reviewer
Technical Analyst at a tech services company with 51-200 employees

It would be of great help if they can fix the loading or performance issues. Sometimes, when I create the test case folder and test cases, it feels like it has loading or performance issues. When passing the objects, we can't sometimes find the exact element. We need to find out that exact location and just give the path for that, and then it works.

In the pipeline, when creating Jenkins, we create the list execution for passing the execution list to the commander. I feel it is a bit late, by a fraction of seconds. I first thought it could be my mistake or a setting issue, but I worked on that, and it's not a mistake or a setting issue.

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Vinayak Bandewar - PeerSpot reviewer
Test Architect at a tech services company with 10,001+ employees

The inbuilt test datasheet that it has can be simplified and improved.

There are some performance challenges, specifically when we are not using it on a virtual machine, but when we are using it on a local machine.

In order to integrate test management tools, we have to buy another product call Tosca Connect. It would be better if this were included so that integration with tools like Jira or Azure DevOps was included out of the box.

One of the issues that we are facing is that the size of the repository continues increasing. They should provide tools to minimize or at least reduce the repository size.

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Senior QA Manager at a retailer with 10,001+ employees

The integration with mobile testing could be useful. Currently, they use this Perfecto Mobile as the mobile automation tool. If they could switch to others -such as BrowserStack or other tools - that would be helpful. I have used web UI, the desktop UI, and the API, as well as the mainframe. I haven't seen much from a mobile automation perspective as I haven't used it. I'm not aware if there is mobile automation. However, they really should have this if they don't already.

Scaling can be tedious.

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Stinu Easo - PeerSpot reviewer
SAP S4HANA Finance, Treasury & Automation Test Consultant at a wholesaler/distributor with 10,001+ employees

One thing to improve in Tricentis Tosca is that it's not compatible with Excel based forms. Another area for improvement is that the tool is not compatible with OpenText applications. OpenText is a company which provides multiple applications.

There's also an issue with the support for Tricentis Tosca. If they don't provide support within a faster timeframe, then you will wait for the solution, and you'll lose, e.g. whatever you're gaining from the tool, you'll lose, because of the delayed support.

Tricentis Tosca also needs some improvement, and this is why my rating for it is only eight out of ten, e.g. it needs to have more compatibility to be able to take advantage of its multiple features.

The tool also supports on-premises deployment only, and it needs to elevate to cloud deployment. It should be easily accessible by anyone, and this is currently not the case. Other competitor tools, or most of the competitor tools, have moved to cloud, except Tricentis Tosca.

The licensing cost for the tool also needs improvement.

If these changes were to be made, then I could give Tricentis Tosca the perfect score: 10 out of 10.

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Architecture Manger with 201-500 employees

Tricentis Tosca could improve on the ease of use. There is a steep learning curve. The reporting section could be better and some of the new features could be simplified. Additionally, the user management of the client and the server are confusing. There should not be two.

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Nigel Powell - PeerSpot reviewer
QA Lead Engineer at Test Performance

There should be ease of data manipulation within automation test cases.

There should be better testing in the ETL, warehouse, or big data environment. They need to look at the speed of that and how they do that type of testing.

There should be better support. We should be able to speak to somebody.

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Roberto Forlani - PeerSpot reviewer
Senior Test Manager at Allianz

What needs to be improved in Tricentis Tosca is its centralized repository mechanism because it's not as flexible. The repository in the solution where you store the data and the script for test automation is quite an old-fashioned mechanism that could be improved.

An additional feature I'd like to see in the next release of Tricentis Tosca is a distributed repository mechanism because it's required in the current installation for my company.

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Conductor with 11-50 employees

The document object model or some aspects of it has a bit of a learning curve.

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Manoj Thakkar - PeerSpot reviewer
Test Consultant at a tech vendor with 10,001+ employees

We are still exploring the solution but would like a capability where the infrastructure has a code that we can verify using Tricentis Tosca. We are examining how to integrate this with the keyboard and our credentials through Tosca. We want to integrate with other solutions for credential repositories, so we don't need to provide a username and password in the solution explicitly. It would be good if it could grab a specific key and utilize it in the task for execution.

Currently, with Tricentis Tosca, we need to install it as an application on our machine, but it would be better if we could assess a solution. It requires some coding customization that requires expertise, so having free services along with the licenses would be good. Some clients have complained that they need to pay for additional services every time they open a ticket.

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Alex Melendez - PeerSpot reviewer
Senior Manager at a computer software company with 10,001+ employees

The technology stack that they have now is bigger than when it started. That gives us more flexibility on aligning to one single tool to get automation from different technologies in one test scenario. Instead of dividing them and splitting them into different parts, we can go from end to end with this tool.

I would like to see more implementation of AI on the self-healing aspect. That would be like the next step.

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Test Process Consultant - PeerSpot reviewer
Freelancer at a construction company with 10,001+ employees

They can make it more stable. I have used this tool for SAP applications. Tricentis's alliance with SAP mostly worked fine, but there were very few glitches. However, we got the required support from the Tricentis team.

They are coming up with their new versions and upgrades with respect to how the Tricentis systems as cloud applications are updated, and it would be good if they have a robust accelerator pack.

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Senior Test Consultant at a outsourcing company with 51-200 employees

When people start using this product, there is a learning curve. For people who were using another product, whether an open-source one like TestComplete or a commercial product, they are unable to use this solution immediately because it is much different. You need to spend much more time learning the tool and how to use it, compared to others.

When they developed the tool, they created their own rules and you need training for the people who will be using it.

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Katie Clifford - PeerSpot reviewer
Senior E2E Solution Engineer at Planet

I have found that some of the functions could be missed in the solution for new users. They are not obviously present.

The user interface test can have a high propensity to fail. These fails are because when doing changes there are shifts in the screen, that Tosca cannot see right away, I'm not sure if there's a solution to that problem, but I've noticed it. For example, when something on the screen moves, such as you add a button, it moves somewhere else, and then Tosca can't see it, then it breaks. It's fine, you go in and fix it, but I don't know if there's a solution to this problem.

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Aiham Obaidat - PeerSpot reviewer
DevOps lead at a computer software company with 51-200 employees

The user management could improve in Tricentis Tosca because it is confusing. It would be better to have it in one place. Having to add it to the cloud and to a specific project can be a mess. 

In the future, they could improve overall mobile functionality.

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Regional Test Coordinator at a computer software company with 10,001+ employees

Right now, I can't think of any areas where Tosca can improve because we are not yet that experienced with delivering services based on Tosca.

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Senior Test Engineer at a tech services company with 51-200 employees

Tricentis Tosca's performance could be better. Sometimes when we are remapping or when it is loading it can take a lot of time. There are free solutions that have better performance in this area.

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Buyer's Guide
Tricentis Tosca
November 2022
Learn what your peers think about Tricentis Tosca. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
653,757 professionals have used our research since 2012.