We use the solution for gateway security protection for inbound and outbound emails from the organization.
DevSecOps at Ciklum ApS
Plenty of features, integrates well, and reliable
Pros and Cons
- "The most valuable features of this solution are the antivirus, antispam, and integration with cloud services. This is a multifunctional solution."
- "The initial setup was straightforward. This is a virtual appliance, it takes a short time to deploy the solution. However, it is not difficult if you understand the technology. You must have good knowledge of the email security area to set up the product correctly. There are many features in this solution and a high risk of having mistakes with the configuration."
What is our primary use case?
What is most valuable?
The most valuable features of this solution are the antivirus, antispam, and integration with cloud services. This is a multifunctional solution.
What needs improvement?
The solutions manufacturer tries to upgrade the customer to move from on-premises to the cloud. They plan to replace virtual appliances with hardware appliances. I think that this is not a good idea. A virtual appliance is more flexible in implementation and usage, and they think that it is not a good idea to leave the development as is.
What do I think about the stability of the solution?
It is a very powerful and stable solution and is one of the leaders in the market.
Buyer's Guide
Trend Micro Email Security
July 2025

Learn what your peers think about Trend Micro Email Security. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,384 professionals have used our research since 2012.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
The technical support is good.
How was the initial setup?
The initial setup was straightforward. This is a virtual appliance, it takes a short time to deploy the solution. However, it is not difficult if you understand the technology. You must have good knowledge of the email security area to set up the product correctly. There are many features in this solution and a high risk of having mistakes with the configuration.
What other advice do I have?
I rate Trend Micro Email Security a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Head of IT at a financial services firm with 11-50 employees
A robust solution for email protection with quick performance
Pros and Cons
- "Trend Micro Email Security is a robust solution with quick performance. It works autonomously without the need for an administrator."
- "The tool's dashboard is old."
What is our primary use case?
We use the solution for email protection.
What is most valuable?
Trend Micro Email Security is a robust solution with quick performance. It works autonomously without the need for an administrator.
What needs improvement?
The tool's dashboard is old.
For how long have I used the solution?
I have been working with the product for more than 10 years.
What do I think about the stability of the solution?
I rate the tool's stability a ten out of ten.
What do I think about the scalability of the solution?
My company has 50 users. I rate Trend Micro Email Security's scalability an eight out of ten.
How was the initial setup?
Trend Micro Email Security's deployment is straightforward. It can be done in a few hours. We have three resources to help with the maintenance.
What other advice do I have?
I rate the product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Trend Micro Email Security
July 2025

Learn what your peers think about Trend Micro Email Security. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,384 professionals have used our research since 2012.
Senior Systems Engineer at a tech services company with 11-50 employees
Scalable product with easy implementation process
Pros and Cons
- "Trend Micro Email Security’s most valuable feature is spam filtering."
- "There needs to be more documentation for the product."
What is most valuable?
Trend Micro Email Security’s most valuable feature is spam filtering.
What needs improvement?
There needs to be more documentation for the product.
For how long have I used the solution?
We have been using Trend Micro Email Security for about two years.
What do I think about the stability of the solution?
I rate its stability a seven out of ten.
What do I think about the scalability of the solution?
It is a scalable product.
How are customer service and support?
Trend Micro Email Security’s technical support team is good.
How would you rate customer service and support?
Neutral
How was the initial setup?
Trend Micro Email Security is easy to implement. We help our customers deploy it. It takes around two days to complete the process.
What other advice do I have?
The product is easy to use. It is easy to integrate with other vendors as well.
I rate it an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Network security engineer at Safe Decision Co. LLC
An easy-to-use solution that provides a strong defense against attacks
Pros and Cons
- "The tool provides a strong defense against attacks. It is also easy to use. Trend Micro Email Security's integration capabilities are great."
- "The solution's configuration policy should be easier."
What is most valuable?
The tool provides a strong defense against attacks. It is also easy to use. Trend Micro Email Security's integration capabilities are great.
What needs improvement?
The solution's configuration policy should be easier.
What do I think about the stability of the solution?
I rate the tool's stability a ten out of ten.
What do I think about the scalability of the solution?
I rate Trend Micro Email Security's scalability as seven out of ten. My company has 1000 users.
What was our ROI?
The solution is worth its money.
What other advice do I have?
I rate the overall product a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide
Download our free Trend Micro Email Security Report and get advice and tips from experienced pros
sharing their opinions.
Updated: July 2025
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