Trend Micro Email Security Reviews

Our customers use it for policy compliance. 

The solution provides anti-malware protection.

Trend Micro constantly releases new versions and patches based on evolving needs.

Moreover, it's easy to use and configure. 

There is room for improvement in the support. The response time could be faster. 

We have enterprise level businesses as our customers. It can handle big amounts of data. 

The customer service and support are good. 

There is a complete escalation metric available. We can log a case, and they assign an engineer who communicates through email. They might request additional information depending on the issue.

Positive

We work exclusively with one OEM product and don't sell competitive solutions.

The initial setup is a straightforward process. We haven't faced any difficulties.

The entire thing takes a couple of hours. 

We are the system integrator, we sell Trend Micro to our customers.  

It's a bit expensive compared to other options, but the customer values the support, quality, and brand reputation offered by Trend Micro.

Overall, I would rate the solution a nine out of ten. The product and implementation are good, and customers are satisfied. However, sometimes resolving issues takes longer than expected.

We use Trend Micro Email Security for customers who need spam protection.

The most valuable features of the solution are spam protection and email continuity. Even when the customer email servers are down, we can still send emails through Trend Micro Email Security. Trend Micro Email Security is a reliable solution.

The solution's multi-tenancy could be improved. I would like to see more integration of Trend Micro Email Security with different platforms.

I have been using Trend Micro Email Security for a couple of years.

Trend Micro Email Security is a stable solution.

I rate the solution’s stability a nine out of ten.

Trend Micro Email Security is a scalable solution. We have 20 customers for Trend Micro Email Security, and they have about 10,000 emails.

I rate the solution a nine out of ten for scalability.

We need to get a small downtime and deploy the solution.

Trend Micro Email Security can be deployed within 15 to 30 minutes. I can deploy the solution by myself. The customer needs to route their emails to the given metrics.

Trend Micro Email Security is not an expensive solution. Our customers need to pay an annual licensing fee for Trend Micro Email Security.

Trend Micro supports both on-premises and cloud deployment of the solution. The advanced threat protection of Trend Micro Email Security has the certificate of the latest reports. The solution's user interface is good, and we can export the UI interfaces as PDFs. Trend Micro Email Security has user-friendly dashboards.

I would recommend Trend Micro Email Security for customers who need spam protection.

Overall, I rate the solution a 9 out of 10.

We use it for email security, to protect against email threats like spam, phishing, and malware. This helps keep our email communications safe and secure.

The most valuable features include email filtering to block spam and phishing attempts, the use of DMARC for email authentication, and robust malware scanning. Trend Micro Email Security is highly effective and user-friendly. It is automated, requires minimal manual intervention, and provides useful notifications.

The only negative thing about Trend Micro Email Security is its price. It could be less expensive.

I have been using Trend Micro Email Security for about 10 months.

Trend Micro Email Security is quite stable. We have not had any issues with its stability.

It is a highly scalable solution.

The Trend Micro technical team was highly responsive and provided good support.

We used a different solution before but switched to Trend Micro because they offered more comprehensive solutions and better integration capabilities. Trend Micro provides a wider range of features and services, making it a more attractive choice for our email security needs.

My experience with the initial setup of Trend Micro Email Security was quite straightforward. It is user-friendly and works seamlessly with agents. The deployment took a few days. The key part of the setup is getting the agent installed on all endpoint devices for complete email security.

Trend Micro Email Security is a bit expensive. I would give it a seven out of ten in terms of costliness.

Overall, I would rate Trend Micro Email Security as an eight out of ten.

Our company uses the solution to provide email protection services to customers. 

The performance is great.

Function checks for reputation, vaccine, and email systems are better than what is offered by other products. 

The interface is really good. 

The send box needs improvement to match other products.

The solution does not check scam emails which is a critical need for our customers. 

It would be beneficial to deepen the ASM and ATO. Phishing emails are really dangerous and steal information so we want to tag them as scams. 

I have been using the solution for three years. 

The solution is mid-range for stability so I rate it a five out of ten. 

The solution is scalable. 

I have not used technical support. Our company has an analyst engineer who handles any hardware or malware issues. 

I also use FireEye EX. 

The initial setup is simple.

We implement the solution for our customers. 

The solution is inexpensive so we recommend it to small to mid-sized businesses. 

I distribute the solution to customers because it is inexpensive and will deepen their APT protections. It is appropriate for small or medium-sized businesses. 

I recommend FireEye EX to customers in the mid-priced category because it is SaaS and can be used at the same time as APT for send box management. The mirror feature can run many tests at the same time with good performance. 

I rate the solution a six out of ten. 

We have implemented the solution for a few clients.

The Email Security solution from Trend Micro is quite a strong solution. The antivirus engine is quite strong, which is one thing the partners and clients prefer.  

The biggest selling point is the GUI. The administration is very easy. For anyone who knows a little bit about IT, or is a little bit technical, can run the solution easily and administer it as well.

The initial setup is not overly complex. 

It is a product that offers good stability.

We can scale the solution if we need to.

Sometimes, especially when you are hit by ransomware, there are issues. The hardest thing to deal with is spam email, which you can actually protect your network from. They could improve the database or the engine to make it more robust to stop those kinds of emails. Even if an end user tries to open those emails, normally, they will send you the zip file or a website address or something like that, and the end user will get in trouble if they try to open anything. Therefore, if Trend Micro can improve its engine to stop those kinds of new ransomware, that would be a big plus for them. While they are good, not 100% of email is protected just yet.

It's quite pricey.

In Email Security, they basically pretty much cover everything. They can't add anything else. If they try to add something in, it might also slow down the computers and the process. I don't think they will add anything in the near future.

I've used the solution for a while. It's been four to five years. 

The solution is very stable and reliable. It's not overly complex or difficult. 

The solution can scale. They have a few products you can add on with Email Security, which can help you secure your network using other security products. Therefore, it is very much scalable.

We've dealt with technical support. They are great. They're on-time and very quick.

I am also familiar with Kaspersky. 

I would rate Trend Micro better than Kaspersky.

The solution is very straightforward and simple. It's not overly complex. It takes about an hour or two to have everything set up.

You only need two people to manage the solution if you have around 1,000 users.

The cost can be pretty high. Due to their cost, it's okay for the enterprise and the corporate level companies. They are the ones who go for Trend Micro Email Security. A small company does not go for it due to the cost. 

I'd rate the solution two out of five in terms of affordability.

I'm a Trend Micro reseller.

The solution could be deployed either on the cloud or on-premises. It depends on the client what he actually requires. Both of them have similar kinds of features. No one is better than the other, however, personally, I prefer on-premises.

I'd rate the solution eight out of ten. 

This solution is used for email security like spam filtering, spam protection from spam fishing, and protection from fraudulent content.

The solution can be on-prem or on cloud. We implement it as a cloud solution.

There is a limitation when customers are using their email from a third-party solution that isn't from Trend Micro.

It's stable.

It's cloud-built, so it's scalable.

There is a local team, and they're responsive. I would rate them 4 out of 5.

Trend Micro Email Security has a feature for secure protection of OneDrive, Google Drive, and CloudApp security. With Barracuda, these features are not available for protection of OneDrive or Google Drive.

It's not easy, but it's not very difficult.

I would rate the setup for implementation 4 out of 5.

Everything is hosted on the Trend Micro Cloud. They provide an agent, and the agent installs the solution on the user's PC. There is no hardware required for implementation.

The cost is about $6,000 for 300 users for one year. Compared to Barracuda, it's not expensive.

I would rate this solution 7 out of 10.

We use Email Security to protect our email accounts. We have about 20,000 users. 

Trend Micro has inter-domain security features that solutions from other vendors like Forcepoint lack. 

I have used Email Security for six years.  

We haven't seen any issues from Trend Micro, and we've also been fine-tuning the performance. 

I rate Trend Micro Email Security nine out of 10 for scalability. 

I rate Trend Micro support four out of 10. The support in our region isn't very good. They do not respond quickly when we open up a case. 

Neutral

Implementing Trend Micro is straightforward. We have a hybrid deployment. The cloud-based version is plug-and-play. The on-prem component is a bit more difficult, but it's manageable. 

Trend Micro is considerably more expensive than other solutions.

I rate Trend Micro Email Security eight out of 10. 

We are using Trend Micro Email Security for overall email security from threats, such as anti-phishing, anti-spam, and fraud prevention.

Our organization's protection has been improved thanks to Trend Micro Email Security. Their focus has now expanded to include not only stopping phishing and malware but also enhancing their response to fraud and targeted attacks. They have deepened their expertise in infiltration and provide enterprise-level security, with a centralized posture for added convenience. Additionally, Trend Micro Email Security offers file storage and endpoint security.

The most valuable feature of Trend Micro Email Security is effective phishing prevention.

The patch management could improve in Trend Micro Email Security.

I have been using Trend Micro Email Security for approximately one year.

The performance of Trend Micro Email Security is good compared to other solutions.

I rate the stability of Trend Micro Email Security a ten out of ten.

The solution is able to scale. It is flexible.

We have a large team using the solution, approximately 100.

I rate the scalability of Trend Micro Email Security a ten out of ten.

The support could improve the ground-level support. There are some delays in the support requiring the customers to have partners for assistance.

I rate the support from Trend Micro Email Security an eight out of ten.

Positive

I have used Check Point Email Security and it was good. We were able to apply the agents needed easily.

Comparing Check Point Email Security and Trend Micro Email Security, Trend Micro is a more well know company and endpoint security. Check Point is new to email security. Trend Micro Email Security has more phishing and malicious detection prevention capabilities than Check Point Email Security.

The initial setup of Trend Micro Email Security is simple.

The solution was deployed in-house.

The price of Trend Micro Email Security is more than Sophos' similar solution.

I rate the price of Trend Micro Email Security an eight out of ten.

I would recommend others try Trend Micro Email Security, as without doing a POC, you may not be able to access certain features, despite a lot of existing material being available online. However, experiencing something practically can make a significant difference in understanding and using Trend Micro, as it can alter the user's mindset.

I rate Trend Micro Email Security a ten out of ten.

Deploying and integrating it is very simple, and even users with minimal experience with the software can easily manage it. They can start using and getting familiar with the tool within a week, allowing them to train and become comfortable with it.