Trend Micro Email Security Reviews

We have implemented the solution for a few clients.

The Email Security solution from Trend Micro is quite a strong solution. The antivirus engine is quite strong, which is one thing the partners and clients prefer.  

The biggest selling point is the GUI. The administration is very easy. For anyone who knows a little bit about IT, or is a little bit technical, can run the solution easily and administer it as well.

The initial setup is not overly complex. 

It is a product that offers good stability.

We can scale the solution if we need to.

Sometimes, especially when you are hit by ransomware, there are issues. The hardest thing to deal with is spam email, which you can actually protect your network from. They could improve the database or the engine to make it more robust to stop those kinds of emails. Even if an end user tries to open those emails, normally, they will send you the zip file or a website address or something like that, and the end user will get in trouble if they try to open anything. Therefore, if Trend Micro can improve its engine to stop those kinds of new ransomware, that would be a big plus for them. While they are good, not 100% of email is protected just yet.

It's quite pricey.

In Email Security, they basically pretty much cover everything. They can't add anything else. If they try to add something in, it might also slow down the computers and the process. I don't think they will add anything in the near future.

I've used the solution for a while. It's been four to five years. 

The solution is very stable and reliable. It's not overly complex or difficult. 

The solution can scale. They have a few products you can add on with Email Security, which can help you secure your network using other security products. Therefore, it is very much scalable.

We've dealt with technical support. They are great. They're on-time and very quick.

I am also familiar with Kaspersky. 

I would rate Trend Micro better than Kaspersky.

The solution is very straightforward and simple. It's not overly complex. It takes about an hour or two to have everything set up.

You only need two people to manage the solution if you have around 1,000 users.

The cost can be pretty high. Due to their cost, it's okay for the enterprise and the corporate level companies. They are the ones who go for Trend Micro Email Security. A small company does not go for it due to the cost. 

I'd rate the solution two out of five in terms of affordability.

I'm a Trend Micro reseller.

The solution could be deployed either on the cloud or on-premises. It depends on the client what he actually requires. Both of them have similar kinds of features. No one is better than the other, however, personally, I prefer on-premises.

I'd rate the solution eight out of ten. 

This solution is used for email security like spam filtering, spam protection from spam fishing, and protection from fraudulent content.

The solution can be on-prem or on cloud. We implement it as a cloud solution.

There is a limitation when customers are using their email from a third-party solution that isn't from Trend Micro.

It's stable.

It's cloud-built, so it's scalable.

There is a local team, and they're responsive. I would rate them 4 out of 5.

Trend Micro Email Security has a feature for secure protection of OneDrive, Google Drive, and CloudApp security. With Barracuda, these features are not available for protection of OneDrive or Google Drive.

It's not easy, but it's not very difficult.

I would rate the setup for implementation 4 out of 5.

Everything is hosted on the Trend Micro Cloud. They provide an agent, and the agent installs the solution on the user's PC. There is no hardware required for implementation.

The cost is about $6,000 for 300 users for one year. Compared to Barracuda, it's not expensive.

I would rate this solution 7 out of 10.

From an email security standpoint, the best features are that it is very convenient to configure new rules onto it and it gives very good insight on what has entered my system and what the email security solution has taken action upon. It has future analytical insight on what kind of attacks it could come across which would have already penetrated your system that you should be aware of. If there is anything which has already propagated inside the system, we can look into the other email security solutions to get that validated and then it gets things under control.

There is a lot of room for improvement towards the phishing kind of email filtering, with the different hijacking attacks, and with the kind of password attacks which these phisher attackers do. The engine is intelligent enough to block any link which is coming in the email because it checks the quality of the reputation of the link. But it is written by a very intelligent person using a very localized domain so it lacks that functionality. There are other solutions available in the market, such as Proofpoint and Barracuda, that have slightly better intelligence around that, maybe they have more attack feeds coming in or maybe they are working a little harder on the resource side. Their response towards such emails is very granular whereas Trend Micro's is higher.

Maybe email security is not the goal for Trend Micro, because the other players like Proofpoint, Barracuda and Microsoft are working essentially on the email security. So they are very focused and since the products are completely driven towards email security they give a better posture and have better performance there. But from a threat prevention point of view and as the first wall of anti-virus defense, Trend Micro tends to be a superior product.

I have been using Trend Micro Email Security for two and a half to three years.

Stability-wise, we have not found any challenges so far.

I don't know if I can fully comment on that, because we have a limited base, a limited number of users, and maybe our organization is not the organization which should ideally comment on the stability. But the solution has been available all the time, there was no downtime in our service period and we are not facing any challenges regarding availability.

In India they provide very good support.

We have not faced any kind of challenges here. I'm not sure about other regions and their services there. For us, it has been a very good experience, because the vendor we work with has very good expertise in Trend Micro. The OEM itself is there and they are available most of the time, even 100% of the time. So it's good.

Whenever we had some issues with our email services, they were all available.

The initial setup was very straightforward. I think it took us 15 days.

It was very, very quick because we were on the cloud setup. It was just a few steps so that our emails go there, get filtered and then come back to us. Then a few fine tunings so that we don't block legitimate emails.

I think the email security domain is a very mature domain now. If you look at Gartner, for example, they have stopped publishing their quadrants for email security because they have declared that it's a very mature market and players which are in email security already know that they are very deep into the services.

On a scale of one to ten, I would give Trend Micro Email Security a seven.

Some of their features should focus more on preventing the emails which are malicious in nature from entering into the user mailbox and they should have a feature to completely remove it from the entire email system. For example Microsoft has an option where if there is a malicious email you can just identify it and with one click you can delete every email in the system in the organization for whoever has received it. Similarly, there must be some kind of awareness mechanism for the user, even for whoever is not receiving it. They should be able to send out some kind of email or some kind of awareness to the user not to respond to any malicious services. In my experience throughout my career, making your users aware of email threats helps to get control of the threat by almost 70%.

If you receive 10 emails out of which four to five would be spams, one or two may be malicious. If you are aware of it you will not respond to it. But in the initial stages, you might have clicked on the link or responded to their request. But eventually, when you learn about these malicious things, you automatically hesitate responding to them, or maybe you just don't read them. Those kinds of responsive behavior comes with time. If you teach your people they will not respond and your email security solution will look better because people will not get into the wrong traps.

For small to medium sized business, Trend Micro Email Security fits very well because cost-wise it is effective and because their technical resources are widely available in India, the Asia Pacific region, and in Europe. However, when we look at it from an enterprise user perspective, where the number of users can be huge, we take more of a risk opting for a less expert solution. In terms of email security, I would not rate Trend Micro as an expert solution. There are others available which are doing this better than Trend Micro. Once Trend Micro is at their scale, at that point only would I recommend Trend Micro. But for the small and medium industries, I would recommend it because they have limited budgets and they work in a different sector of the market.

But for the enterprise customers, I think they should look at some better solutions which are dedicated for email security. Email is the most critical part of the organization, so you should always choose the expert.

The email and the signature-based protection is the most valuable feature. 

The enterprise security feature needs improvement. 

I have been using Trend Micro Email Security for five years. 

It is a stable solution. 

It is a scalable solution.

The technical support team is good. 

Positive

I have worked with Sophos, Fortinet and Kaspersky. The solution choosing depends a lot on the customers. Also since we want to carry everything together so Trend Micro was a good option for us.

It's a VPN solution. Trend Micro is reasonably priced. 

It is a good solution for the security and protection channel. I rate the overall solution an eight out of ten. 

We are using the product for email security and email protection.

I like the solution’s dashboard. We can manage the configuration and everything else from the dashboard.

The product must provide better customization features.

I have been using the solution for one year. I am using the latest version of the solution.

I rate the tool’s stability an eight out of ten.

We have more than a hundred customers.

The technical support is good.

We are also working with FortiGate, Check Point, and Palo Alto.

The initial setup is not difficult. The solution is deployed on the cloud. The product can be deployed in a couple of minutes.

We need some agent to install the solution in the endpoint security. In security, we must open services on the firewall and communicate with the local exchange. Then, we need to whitelist a couple of URLs and IP addresses. We also provide support maintenance to our customers. We have a dedicated team of five people for cyber security and six people in the firewall and network team. Nine of these people are engineers.

The tool must improve its pricing.

I have a background in network and firewall security. We provide devices according to our customers’ needs. There are multiple system integration companies available in Bahrain. I would recommend the solution to others. Overall, I rate the solution a seven out of ten.

We primarily use the solution to protect against phishing attempts and for ant-spam. 

The protection against phishing is great.

It is mostly stable.

The product can scale.

Technical support is helpful.

Sometimes malicious email gets past the email gateway. This needs to be improved. 

It would be nice if they offered an extra layer of security. They could, for example, have multi-factor authentication or encryption. 

Pricing is high.

I've been using the solution for a half year. 

The solution is stable and reliable. The only issue is when emails get through the gateway. However, for the most part, it is reliable. 

I'd rate the general stability eight out of ten. 

The solution is scalable and easy to expand. 

More than 100 people are using the solution right now. 

We have contacted technical support. They are good. They are helpful and responsive. 

I did not previously use a different solution.

The initial setup was a bit complex as it was the first time I attempted to use the tool.

I'm not sure how long the deployment took. The implementation was mostly completed when I joined the company. 

This is a POC. We're still in the middle of the assessment. We're not sure f we will continue with this solution or try something new. 

The maintenance is pretty minimal at this time. 

The solution is a bit expensive. I'm not sure what the licensing terms for the product are. 

We've looked into other options; however, we haven't started using anything else. 

We're a customer and end-user. 

I've been using the latest version of the solution. 

I'd rate the solution eight out of ten. It's pretty good email security overall.

We primarily use the solution for email security. We use it to stop malicious threats, such as phishing emails, spam, et cetera. We help our organization protect its users and email from suspicious IPs. We can block things like suspicious emails and certain IPs. Even if one email is compromised, we can stop anything from spreading. 

The spam protection has been great. 

It helps us from attacks.

We can block certain domains.

It does a good job of ensuring users are not compromised via email.

If anyone is sending company data, we are able to monitor that. 

When a Microsoft mailbox is down, we can still get the email content. 

The product is stable and reliable. 

It can scale well. 

We have had to deal with some spam. They need to adjust the spam filtering and make it stronger. 

It would be ideal if they had even better protection on offer to keep users even safer. 

I've been using the solution for one year and five months. 

It's a stable solution. It's reliable. There are no bugs or glitches. It doesn't crash or freeze. It's easy to manage and understand everything. 

It's a scalable product. It's easy to expand the license at any time. 

We have seven customers using the solution at this time. 

Technical support is very quick. They are helpful and responsive. We're happy about this, as email can be very sensitive and we appreciate they act fast. They have a support number you can call if you run into issues. 

The initial setup of the solution is straightforward. There are two types of configurations: inbound and outbound. We can easily deploy both and manage everything once it is set up. 

It might take about 30 minutes to implement the solution, depending on the requirements and if any settings need to be adjusted. The configurations might take about ten minutes. 

The solution has an annual license that users must pay. 

I'd recommend the product to others. 

I'd rate the solution nine out of ten. It's a good product. 

We use Trend Micro Email Security Protect customers from email spam, suspicious IPs, or domains.

The most valuable feature of Trend Micro Email Security is the security level it provides. The solution is efficient.

Trend Micro Email Security could improve by advancing its artificial intelligence in email security. There are rules that have to be configured. There should be less configuring.

In a future release, the dashboard should bring visibility of the risk to the organization. More executive dashboards of the level of security that we could have inside of the organization. The dashboards or reports could help us to bring more visibility at an executive level, it would be useful.

Mm-hmm. And have you seen the ROI?

I have been using Trend Micro Email Security for approximately four years.

In my office, we have approximately 60 people using Trend Micro Email Security.

We are receiving good support from Trend Micro Email Security since we are partners.

I have not seen ROI from Trend Micro Email Security.

The price of Trend Micro Email Security is annual. There are no additional fees.

I have evaluated other solutions.

I would prefer us to use the Proofpoint solution.

I rate Trend Micro Email Security an eight out of ten.

It's a good solution, but I think that there are some improvements that they should do to better compete with Proofpoint