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PeerSpot user
Business Analyst at a financial services firm with 10,001+ employees
Real User
Most of the configurations are accessed by drag and drop, so very little actual programming is required.

What is most valuable?

I have been using Tableau to visualize data sets. The three features that are most valuable to me are:

  • Ease of use. Most of the configurations are accessed by drag and drop, so very little actual programming is required.
  • Interactivity, especially the ability to use tool tips to identify exactly which points are plotting in an unusual or unexpected position. This is the first step in distinguishing outliers from important data features, which is an important part of data exploration.
  • The ability to easily annotate and export finished plots for presentation purposes.

How has it helped my organization?

I have previously used Excel or R to perform exploratory data analysis. Tableau is easier and quicker, which means results can be obtained more quickly.

What needs improvement?

Some of the command choices have to be memorized and are not intuitive. It could be even easier to learn.

For how long have I used the solution?

I have used it for about three months.

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Tableau
June 2025
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What was my experience with deployment of the solution?

No issues with deployment, except I wish a version was available for Linux (Ubuntu).

How are customer service and support?

I haven't needed technical support yet.

Which solution did I use previously and why did I switch?

I previously used R for data exploratory analysis. I'm choosing Tableau because it is quicker, and exploratory data analysis by its nature requires a large variety and volume of output.

How was the initial setup?

Initial setup was very simple; standard Windows installation.

What about the implementation team?

Just me... No problems. Just note that Tableau workbooks are stored in their own file structure by default, not in the file where the data originated or where the exported charts are stored.

What's my experience with pricing, setup cost, and licensing?

Tableau has a free trial, free versions for academic scholars/faculty, and a free public version. The paid versions are a little pricey, but likely worth it.

What other advice do I have?

There is a public version you can implement for free. Its main restriction is the variety of data source connections that it supports. You can still work with the typical text or Excel files, but live database connections are not supported.

I think it's great at what it tries to do.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user244824 - PeerSpot reviewer
Lead Knowledge Analyst - Advanced Analytics at a consultancy with 10,001+ employees
Real User
It was mainly helpful for visualizing proofs of concept for further implementations.

Valuable Features:

Dynamic interactive visualisation and publishing to server for distribution are the most valuable features of this product.

Improvements to My Organization:

Used on client projects, it was mainly helpful for visualizing proofs of concept for further implementations.

Room for Improvement:

Data preparation and joining different data sources is still not very intuitive and could be improved.

Use of Solution:

I have used it for three years.

Deployment Issues:

I had no issues with deployment, stability or scalability.

Customer Service:

Customer service is very good, very responsive and helpful.

Initial Setup:

Initial setup was very straightforward, no issues encountered.

Cost and Licensing Advice:

The pricing is complex and could be simplified.

Other Advice:

Some very good and fancy visualisations are possible with "tricks" (not very obvious how to do it). It is very helpful to use the Tableau community to see if the visualisation one is looking for is possible and how to do it. There are also many ways to get to a result, so don't look for one perfect solution as long as you get what you want.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Tableau
June 2025
Learn what your peers think about Tableau. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
PeerSpot user
Assistant Consultant at a tech services company with 10,001+ employees
Real User
With its data blending feature, we take transaction data from the DB and goals data from an Excel file, and it easily blends the information.

What is most valuable?

  • Rich visualization
  • Data blending

Probably, these factors set Tableau apart from many of its competitors.

How has it helped my organization?

Because of data blending, we are able to source from multiple data sources. For example, we take the transaction data by connecting to the DB and the goals data comes as Excel from the business. It helps us easily blend the information.

What needs improvement?

Performance is one big area of improvement I believe. Being an in-memory analytical tool, I think lot of work needs to be done to make the reports’ performance faster.

For how long have I used the solution?

I have been using it for three years.

What was my experience with deployment of the solution?

I have not encountered any deployment, stability or scalability issues.

How are customer service and technical support?

I rate technical support 9/10.

Which solution did I use previously and why did I switch?

I've previously used Oracle Business Intelligence and SAP BusinessObjects. Both of them lack the rich viz that Tableau offers.

How was the initial setup?

Initial setup was very straightforward.

What about the implementation team?

Implementation was done in-house.

What other advice do I have?

If you've previously used other BI tools, you need to be aware that Tableau doesn't have any semantic layer like OBIEE or BO. So, you might have to write lot of queries if the report involves complex logic.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Founder, Director, Srinivasan Software Solutions Pvt., Ltd. at a tech vendor
Real User
It has excellent mobile support. Good customer support as well.

Valuable Features

  • Amazing data visualization
  • Excellent mobile support
  • Low-cost solution to implement and upgrade
  • Impressive integration
  • Large customer base and resources
  • Good customer support

Improvements to My Organization

It's a powerful business intelligence tool and is recognised as the cream of the crop for its visual-based data discovery that helps achieve our goals by responding faster to changes and needs in the market. We have reduced analysis delivery from weeks to days. But it is important to note that was for a PoC.

Room for Improvement

Some features where the product can improve are:

  • It can be cost prohibitive.
  • Little change management issues
  • There is no functionality for scheduling and reports notification
  • Needs the ability to build complicated reports
  • Risky security and permissions

Use of Solution

I have been using it the past eight months.

Deployment Issues

Tableau has been "good enough" for us in deployment.

Stability Issues

It is very stable and we have been trying it without any issues for PoC purposes.

Customer Service and Technical Support

Technical support has resolved thousands of issues and is still expecting to improve in some areas of support through peer-to-peer assistance. It cements customer retention and loyalty.

Initial Setup

Initial setup is simple and straightforward.

Implementation Team

We implemented the solution in-house.

Other Solutions Considered

We installed a number of modern BI tools in order to evaluate them for our purposes. It didn’t take me long to discover that Tableau was much easier to use than the other tools. Since ours is a small organization and most importantly we tried it for a PoC because this tool has an amazing look and feel.

Other Advice

Proceed in a step-by-step manner of engaging users to find the best solution for the business. Be prepared to explore for yourselves how to analyse needs according to market trends, with the highest level of security management. Each and every step should be recorded and performed based on cross-domain analysis, so that it will be easy to implement in any kind of scenario.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Industry Analyst at a construction company
Vendor
Workbooks are easy to export and share without additional cost.

Valuable Features

  • Flexibility: It's able to connect to any data source.
  • Reliability: So far, no major issue seen with the tool. It never crashes, even with huge amounts of data to handle.
  • Easy to use: I can create and modify dashboards, workbook or stories easily
  • Easy to share: Even without the online version, workbooks are easy to export and share without any additional cost.
  • Easy to maintain: Once the workbooks are set up, updating them is quick and easy.

Improvements to My Organization

  • More data-driven decisions. Thanks to its way of presenting data and its ability to handle a huge amount of data, it helps the organization see data in a different, and more visual, way.
  • Reduction of non-value-added tasks due to maintenance.
  • Possibility of sending out new customized reports in a quick and reliable way, so specific issues can be addressed.

Room for Improvement

  • Improved predictive analytics. This part is still a bit missing and it'd be useful for the companies.
  • More advanced built-in statistical tools. Still a bit rough on defining trends.
  • More flexible "storyboard" worksheet implementation. For instance, having a summary where you can define the filters and worksheets in the storyboard, without having to define it sheet by sheet.
  • More easily customizable fonts and formatting. Today, it still requires some time. It would be great to implement a "copy format" function.

Use of Solution

I have used it for two-and-a-half years.

Deployment Issues

So far, I have not encountered any deployment, stability or scalability issues.

Customer Service and Technical Support

Some consultants are keeping track of us and I would say they are doing a good job. Technical support through Tableau’s online forum might not be sufficient sometimes but somehow, I've always managed to overcome issues without calling support.

Initial Setup

Initial setup was straightforward; no issues.

Implementation Team

In-house implementation; the process is smooth and easy.

ROI

ROI is difficult to calculate.

Other Solutions Considered

We evaluated Lumira and QlikView. Tableau is more flexible and reliable, and it has no additional cost for sharing reports.

Other Advice

It's a great visualization tool, but not only that: It simplifies implementing new reports and maintaining them, combining a great way of looking at data with flexibility never seen in other tools.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Director at a tech services company
Consultant
It has extended the native capabilities of various type of data sources (database, big data).

What is most valuable?

Self-service: Its ease of use means Tableau can be operated by business users. It is aligned with the mission “Help people see and understand the data”.

How has it helped my organization?

Tableau has extended the native capabilities of various type of data sources (database, big data). There are also significant features at the map and features level of detailed expressions.

What needs improvement?

With the Device Manager in Tableau 10, you can design, customize, and publish a single dashboard with optimized views for tablets and phones.

Other features include clustering segmentation data and a custom territories map.

For how long have I used the solution?

I have been using it since 2012 (four years).

What was my experience with deployment of the solution?

We encountered issues with Tableau 8. However, since Tableau 9, there has been significant improvement.

How are customer service and technical support?

I rate technical support 8/10.

Which solution did I use previously and why did I switch?

We evaluated others, but Tableau is the business intelligence platform which allows everyone to use the product in a way that supports how they work with data.

How was the initial setup?

Tableau is easy to be deployed from the beginning, from the desktop up to Tableau Server, which you can implement at the organization level.

We have implemented Tableau in organizations of up to thousands of users.

What about the implementation team?

We are a Tableau partner. We provide system integration services to our clients. We begin implementation by focusing on a specific subject area where it is the most important and it will have a significant impact for executive management.

What's my experience with pricing, setup cost, and licensing?

Research the variety of licensing schemes and choose the best one for your organization.

What other advice do I have?

Try it first by downloading the trial license. You will love it and experience how easy it is to use the product.

Disclosure: My company has a business relationship with this vendor other than being a customer. My company is a Tableau partner.
PeerSpot user
it_user372978 - PeerSpot reviewer
Business Intelligence Director at a tech services company with 51-200 employees
Consultant
We evaluated other solutions, and selected Tableau mainly because of the licensing costs.

What is most valuable?

Self-service.

How has it helped my organization?

Talking about self-service, now we can provide information enterprise-wide. Before Tableau, about 15% of the organization had access to information; now with Tableau, about 80% of the organization have access to our data warehouse, and other information sources such as Excel and SQL Server databases.

What needs improvement?

Well at this point, we are in the process of implementing the in-memory feature for our costing process. We need to have online costing information. We think if we have more parameters or tools to customize this feature, we can improve the performance in the processes that generate and load the information.

For how long have I used the solution?

I have used it for two years.

What do I think about the stability of the solution?

We can tell you that Tableau 8 had issues mainly with SQL Server databases, but with Tableau 9 and above, the issues with SQL Server have been solved and now we have a very stable solution.

How are customer service and technical support?

Our local vendor support (in México) was so bad!!! However, we have encountered in the online support a very good source of information that helps to solve our issues. In fact, we have submitted a lot of cases to the Tableau support team, with very fast responses.

Which solution did I use previously and why did I switch?

We evaluated other solutions, and selected Tableau mainly because of the licensing costs.

How was the initial setup?

The initial setup was pretty straightforward; we only had one issue with the Active Directory configuration.

What about the implementation team?

Our in-house training program consisted of two teams for one week: one team for Tableau administration, and one team for Tableau super users.

I think that it is good advice to consider a well-organised implementation program.

What was our ROI?

I don’t have authorization to provide numbers for our organization, but I can say that Tableau is a product with great price performance.

What other advice do I have?

Tableau is a user-friendly product, but I think that is very important to consider a well-organised training program based on the user roles (administrators, super users, information consumers, etc.).

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Manager Business Intelligence and Analytics at a hospitality company with 1,001-5,000 employees
Vendor
It connects to data sources without needing to develop a reporting or meta-data layer.

What is most valuable?

The most valuable features of Tableau are:

  • The ease of learning and use. Tableau is very user friendly. I have a few colleagues at my place of work that had never used it. Within a few months, they created brilliant content.
  • The ability to connect to any data source without any reporting layer or meta-data layer needing to be developed. I can connect directly to Oracle tables & views, SQL Server objects, flat files, Excel files, anything. I don’t need to do any additional work in order to achieve this.
  • The capability of creating brilliant, creative insights while still achieving data discovery. Tableau makes creating analysis fun and beautiful, while still finding incredible gold nuggets in the dark data of enterprises.
  • The culture and support community around the product. There is a true excitement in the Tableau community and anyone who uses Tableau knows what I'm talking about. There are many user group community meetings around the globe that are educational, helpful and fun.
  • The ability to share, collaborate and view content through Tableau Server or Tableau Public. It is easy to send users to a web portal to see content analysts create.
  • The cost. Tableau is much lower priced than an Oracle-, SAP-, MicroStrategy-type product. The cost is similar to QlikView and a bit more than Microsoft PowerBI on its own (but you need an EA from Microsoft to leverage the lower pricing on PowerBI).
  • The support. I can pick up my cell phone and call four people I know from Tableau and get their feedback and help right now.

How has it helped my organization?

We now are starting to remove the data silos. We are seeing how data visualization helps to lead to quicker actionable insight. It also has helped reduce the number of reports and dashboards the organization needs.

What needs improvement?

I am very excited about Tableau 10 and what has been built into the beta. I think with those changes and some we saw at TC15 that are coming, the product is poised to remain the industry leader.

I would like to see Tableau provide a bit better integration with the Microsoft Office platform. You can download your dashboard data to CSV or crosstab, but it’s not optimal. Even if it’s the best dashboard design ever, there are users that still want to see the numbers underneath. Until data visualization reaches a critical mass, like Excel did in the late 90s to early 2000s, we still will need a way to give access to some of the underlying data in an easy way for Microsoft Office to consume.

For how long have I used the solution?

I have used it for 3 1/2 years.

What was my experience with deployment of the solution?

I have not encountered any issues. Deployment, stability and scalability have been fantastic. We've had a few bugs, two of which were fixed by Tableau support and one took a bit longer and was fixed in a release. However, we've not had long-term outages due to any issues. Installing Tableau is easy. Upgrading the server could be easier, but I think they have addressed that with version 10.

How are customer service and technical support?

Customer service and support at Tableau is top notch. I haven't seen a better organization in technology with this.

Which solution did I use previously and why did I switch?

I have used Oracle OBIEE before and Tableau beats that product on cost, usability and ease/speed of development. I don't have to know how to develop the RPD or meta-data layer. Tableau does that behind the scenes when I import a data source. Tableau was also much cheaper than OBIEE.

We also own PowerBI and Tableau is significantly better at ease of use and the number of data sources.

How was the initial setup?

Initial setup was straightforward. We had a rapid start-up "team" come and help us but it was one person and he was done in two days.

What about the implementation team?

Tableau sent out one of their partners, Interworks. I would highly recommend Interworks to help with Implementation. They can make the most of the implementation with their Drive methodology.

What was our ROI?

Our first dashboard caught an issue in the system and almost completely paid for the server license with the money saved.

What's my experience with pricing, setup cost, and licensing?

Negotiate the server license. The desktop license price is pretty set.

What other advice do I have?

Find a couple of good, quick-win use cases and don't necessarily re-create the dashboard or report in Tableau, but find a way to tell something about the business that wasn't already known.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user326337 - PeerSpot reviewer
it_user326337Customer Success Manager at PeerSpot
Real User

How would improved integration with Microsoft Office improve your workflow/productivity?

Buyer's Guide
Download our free Tableau Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Tableau Report and get advice and tips from experienced pros sharing their opinions.