Spiceworks Room for Improvement
IT Director at Dondlinger Construction
In terms of visibility features, there was one thing I didn't like about Spiceworks. Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it. That's the case on the version that I'm running anyway. If a computer gets connected to the network and then you replace it with something else, it still hangs out in there. This makes it difficult when you're looking for stuff or wanting to check on something. You've got all these old stuff out there that you have to filter through, and I just don't have the time to manually maintain that.View full review »
One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me. There are also several other automation features in ServiceDesk that are not present in Spiceworks.
Another feature that I have always wanted in Spiceworks is categorization. Let's suppose that I select a certain piece of software within Spiceworks, and I want to see the subcategories, Spiceworks should be able to auto-populate those subcategories. This is unfortunately not possible within Spiceworks at the moment.
There's a bit of a learning curve. the first time you interact with it, you may find it difficult. For example, it's hard to manage a switch from a page.
Sometimes, it can be difficult to integrate what you need.
The initial setup can be difficult.View full review »
I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance.
The feature currently works like this: You click a note, and it gives you information about the device, including the model, interface, resource usage, etc. Having all those things at a glance for each of those devices would make the reporting more robust and user-friendly.
Senior Manager, Enterprise Infrastructure at a manufacturing company with 1-10 employees
Since Spiceworks is a free tool, it's not very scriptable or customizable.View full review »