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AdemolaOlamide - PeerSpot reviewer
Business Development Manager at Computer Learning centre
Real User
Top 20
Secure, highly reliable, and good online support
Pros and Cons
  • "The security of Sophos XG is very good."
  • "Sophos XG could improve by coming out with more innovative feature developments."

What is our primary use case?

Sophos XG is used as a firewall to manage our WiFi connections.

What is most valuable?

The security of Sophos XG is very good.

What needs improvement?

Sophos XG could improve by coming out with more innovative feature developments.

The solution is secure, but security could always be better, they should work on perfecting the security of Sophos XG.

For how long have I used the solution?

I have been using Sophos XG for approximately a few years.

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What do I think about the stability of the solution?

I have found Sophos XG to be very stable.

What do I think about the scalability of the solution?

The scalability of Sophos XG is great.

As our business grows we will increase the users using this solution.

How are customer service and support?

I have not connected the technical support from Sophos XG. I have only used online support from websites which was good.

How was the initial setup?

The initial setup is very easy, it took less than one hour.

What about the implementation team?

We used an integrator for the implementation of the solution.

We have two engineers for the deployment and maintenance of Sophos XG.

What's my experience with pricing, setup cost, and licensing?

The price of the Sophos XG is very good. There are not any licensing costs, it is a one-time purchase price.

What other advice do I have?

I would recommend Sophos XG to others. It is a good solution and I am satisfied.

I rate Sophos XG an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1166202 - PeerSpot reviewer
IT Manager at a engineering company with 201-500 employees
Real User
Reasonably priced, implementation straightforward, but could be more user-friendly
Pros and Cons
  • "The stability of Sophos XG is good, it has good performance."
  • "In the Sophos XG, the SD-WAN has all the rules done separately, such as net policy routing. In the previous version, they were all in a single rule and everything was done that way. The way it is now is difficult for us because we are not used to this newer version. The firewall rules should be easier to configure and create. Everything should be done with a single click."

What is our primary use case?

Sophos XG is used as a network firewall.

What needs improvement?

In the Sophos XG, the SD-WAN has all the rules done separately, such as net policy routing. In the previous version, they were all in a single rule and everything was done that way. The way it is now is difficult for us because we are not used to this newer version. The firewall rules should be easier to configure and create. Everything should be done with a single click.

In the next version, the solution would be more user-friendly overall.

For how long have I used the solution?

I have been using Sophos XG for approximately two years.

What do I think about the stability of the solution?

The stability of Sophos XG is good, it has good performance.

What do I think about the scalability of the solution?

Sophos XG has good scalability.

We have approximately 50 people that use the solution in my company.

We use this solution on a daily basis.

How are customer service and support?

We have contacted the support from Sophos XG but we do not require the support often.

Which solution did I use previously and why did I switch?

We previously used Sophos Cyberoam and we switched to Sophos XG because it was the end of life for the Sophos Cyberoam and the bandwidth was poor.

How was the initial setup?

The initial installation of Sophos XG was not difficult.

What about the implementation team?

We used an integrator to do the implementation of Sophos XG.

We only require one person for the implementation and maintenance of the solution.

What was our ROI?

The solution is very good and we have received a return on investment.

What's my experience with pricing, setup cost, and licensing?

The price of Sophos XG is reasonable. 

What other advice do I have?

I would recommend this solution to others.

I rate Sophos XG a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Sophos XG
August 2025
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,497 professionals have used our research since 2012.
reviewer1142115 - PeerSpot reviewer
CIO at a tech services company with 11-50 employees
Real User
Useful VPN, helpful vendor implementation, and quick support
Pros and Cons
  • "One of the most valuable features is the VPN."
  • "Sophos XG should improve on the GDPR features involving data protection and encryption. Security regarding data protection is important."

What is our primary use case?

We use Sophos XG to protect our perimeter network and internet access.

What is most valuable?

One of the most valuable features is the VPN.

What needs improvement?

Sophos XG should improve on the GDPR features involving data protection and encryption. Security regarding data protection is important.

For how long have I used the solution?

I have been using Sophos XG since they bought Astaro, and it has been for approximately 15 years.

What do I think about the stability of the solution?

Sophos XG is stable. We've been using it for a long time. We had a lot of proposals from other vendors, but we decided to stick with Sophos.

What do I think about the scalability of the solution?

We have found Sophos XG to be scalable.

We have approximately 150 people using the solution which includes people that do not know they are using it, collaborators, and administrators that work on it.

How are customer service and support?

We had to use support a few times and the answers we received were straightforward and in a timely manner.

Which solution did I use previously and why did I switch?

We were using other solutions previously. However, Sophos bought the companies that created them. We kept using the same solution but the name has changed.

How was the initial setup?

The implementation of Sophos XG is not as straightforward as we would expect in the latest versions.

What about the implementation team?

We used a company to do the implementation of Sophos XG. The process did not take very long, it took them approximately two weeks. It did not seem that difficult. Our experience with the vendor's support was very good.

We have a team of four that work on the Sophos XG for maintenance. They are not working on it full-time but they are all skilled to intervene if needed, and the first line of support for the solution.

What's my experience with pricing, setup cost, and licensing?

Sophos XG is a very good solution, and it's cheaper than most of the other vendors. It is really affordable.

We are on a three-year license to use the solution.

Which other solutions did I evaluate?

I have evaluated other solutions, such as Check Point.

What other advice do I have?

My advice to those wanting to implement this solution would be training is required for the implementation.

I rate Sophos XG an eight out of ten.

I'm aware that there are other solutions that are probably better than Sophos XG, such as Check Point. However, I still find that it's a very good solution for small to mid-size companies.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Alex Clerici - PeerSpot reviewer
System Integrator IT Manager at Tecnimex S.r.l.
Real User
Top 5Leaderboard
Integrates well with other Sophos solutions, efficient, and is reasonably priced
Pros and Cons
  • "Sophos began with a basic version and evolved into something more efficient in terms of performance."
  • "I would like to have a more efficient login process."

What is our primary use case?

This solution is used by both us and our customers.

What is most valuable?

As this product has recently changed, we are learning about the features of Sophos XG one step at a time.

Sophos began with a basic version and evolved into something more efficient in terms of performance.

It integrates well with other Sophos products, such as the Sophos Firewall, Sophos Endpoint, and other features in a cloud platform, to help the customer better manage security on their site.

What needs improvement?

I would like to have a more efficient logging process & real time analisys. The logging, expecially with EDR subscription, is something that needs improvement.

I would like to see email management improved to have more features and options for integrating with other solutions, expecially cloud based.

For how long have I used the solution?

We started working with Sophos XG when it was known as Astaro AG. I have been working with this solution for more than 10 years.

How are customer service and support?

Technical support is always an issue, not just with Sophos but also with other brands. It is extremely difficult to interact with support within the time frame that the customer expects.

In general, it takes more time to solve a problem, and better independent actions are required.

How was the initial setup?

The initial setup can be difficult. You should be familiar with Sophos or have prior knowledge of it, as it requires concepts from older versions of Sophos, the Sophos SG, the Cyberoam environment, and everything that has recently been introduced.

It is better to have some training before using this solution.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable in my opinion.

Which other solutions did I evaluate?

I began looking into Fortinet solutions simply to compare some features.

What other advice do I have?

I would always recommend conducting a thorough analysis before deciding on a solution because Sophos may have some oversight for some of the tasks. It is beneficial to examine the environment that the Sophos product will be used, considering the integration with other features.

I would rate Sophos XG an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Technical Support Engineer at Intimesolutions
Reseller
Top 5
Easy to set up with good technical support but takes a while to load
Pros and Cons
  • "Technical support is responsive."
  • "The user interface could be better."

What is most valuable?

The solution is mostly a good firewall. 

The initial setup is pretty easy compared to other options on the market.

The product has been stable.

The solution can scale. 

Technical support is responsive. 

Sophos offers pretty good pricing.

What needs improvement?

The user interface could be better.

We find that the solution takes too long to load. It's slow. 

For how long have I used the solution?

We've been dealing with the product for six or seven years at this point. It's been a while. 

What do I think about the stability of the solution?

The solution has been stable. We haven't had any bugs or glitches and it doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

We have customers of every size, including medium and enterprise-level.

The product can scale and if a company needs to expand it can do so.

How are customer service and support?

Technical support is pretty good. We've been happy with their level of responsiveness. I have no complaints. 

How was the initial setup?

The initial setup isn't too difficult or complex. It's pretty straightforward. 

What's my experience with pricing, setup cost, and licensing?

We find the pricing to be reasonable and not overly expensive. 

What other advice do I have?

We are a Sophos reseller. 

I'd rate the solution at a seven out of ten. If the graphical user interface was better and the performance was stronger, I would rate it higher. 

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
RathinVaidya - PeerSpot reviewer
Vice President (Technical) at Shaligram Infotech LLP
Reseller
Great antivirus software that's very easy to deploy and very user friendly
Pros and Cons
  • "Easy to deploy and user friendly."
  • "Could have a more simplified functionality for users."

What is our primary use case?

It's primarily for on-premise firewall functionality and functionality of internet lines.

What is most valuable?

The appeal to our IT team is that this is an easy to deploy, user friendly, and easy to work with solution that includes antivirus software.

What needs improvement?

I'd like to see a more simplified functionality for our customers. We also had a negative experience with the sales team of Sophos, which offered a three-year renewal to our customer. We'd suggested one year, keeping the customer's cashflow in mind and Covid. The result was that it affected our credibility with the customer. These are some of the irritants in the sales policy.  

For how long have I used the solution?

I've been using this solution for four years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

We have deployed it for 100 users to date, so it's quite scalable. We mainly work with small and medium size organizations. 

How was the initial setup?

The implementation is straightforward. It depends on your environment, and the number of users as well as the complex rules you're making. That aside, it is easy to deploy.

What other advice do I have?

I rate the solution eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Technical Support Engineer at a tech services company with 1-10 employees
Reseller
Stable, scalability, but performance needs improvement
Pros and Cons
  • "The installation is easy. There is a wizard that can be used for a single connection making it simple and if you have multiple connections you can configure it manually."
  • "The solution could improve by making the graphical interface better and increasing the performance."

What is our primary use case?

Our customers use Sophos XG as a firewall.

What needs improvement?

The solution could improve by making the graphical interface better and increasing the performance. 

For how long have I used the solution?

I have been using this solution for approximately three years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The scalability of Sophos XG is good.

Most of our customers are small to middle-sized businesses.

How are customer service and technical support?

The support we have received from the partner has been good.

Which solution did I use previously and why did I switch?

We use Sophos XG, Fortinet, and Palo Alto solutions.

How was the initial setup?

The installation is easy. There is a wizard that can be used for a single connection making it simple and if you have multiple connections you can configure it manually.

Which other solutions did I evaluate?

Sophos tends to have less performance compared to Fortinet, and Palo Alto solutions.

What other advice do I have?

I rate Sophos XG a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Information Technology Support Manager at a financial services firm with 51-200 employees
Real User
An inexpensive and stable solution with good functionality and user interface, but should offer an antivirus feature
Pros and Cons
  • "I like the functionality and the user interface."
  • "I wish to see an antivirus feature added to the solution."

What is our primary use case?

We are using the solution internally for policy purposes in our data center. We use the firewall for certain routes for client connectivity. 

What is most valuable?

I like the functionality and the user interface. The solution has a better graphic interface than that of Cisco. 

What needs improvement?

I wish to see an antivirus feature added to the solution. 

For how long have I used the solution?

I believe we have been using Sophos XG for more than three years. 

What do I think about the stability of the solution?

The solution has better stability than Cisco, which is why I prefer it over other firewalls. 

How are customer service and technical support?

I have not had need for technical support. Mostly, I find what I am looking for on the internet. 

How was the initial setup?

The initial setup is easy.

What about the implementation team?

I handled the implementation by myself.

What's my experience with pricing, setup cost, and licensing?

The solution is not expensive since one pays as he goes. He pays just for the functionality he requires, meaning there is no need to pay for all that Sophos offers. If a person needs email protection, he will pay just for this. The same holds true if he needs web filtering. 

Which other solutions did I evaluate?

The solution is more stable than Cisco, which is why I like it better than the other firewalls.

What other advice do I have?

The firewall does not connect to the internet. It is not firewall edge. We use the solution as a data center firewall. 

I would recommend the solution because it provides the greatest firewall protection. 

I rate Sophos XG as a seven out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
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Updated: August 2025
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Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros sharing their opinions.