Sophos XG Reviews

We use it for VPN and for filtering direct traffic. We are using XG50.

The VPN feature is the most valuable. It has come in handy during this period when people are working from home.

The filtering feature is also valuable because you can easily filter the sites that you don't want to visit. You can also set timely surfing quotas.

They made some changes to the firmware update sometime last year, which moved some of the policies from where they were before. Some of the policies, such as NAS policies, were separated, which made it a bit hard for people to trace the policies they had configured.

I have been using this solution for three years.

It has been very stable. We haven't had any outages. It has been seamless.

I am not quite sure about that. In terms of the number of nodes, we have around 200 nodes. All the internet traffic has to go through Sophos XG. In terms of the number of people who handle the support, we have two people.

Their technical support is good. Whenever I have contacted them, they have given us support. They have been quite fast.

We were using Cyberoam. When they were acquired, we just upgraded to Sophos because, at that time, they were providing the hardware and support to transfer your configs to Sophos.

Its initial setup was done by a contractor. We just maintain it. We have an expert, and we also have access to an IT department.

In terms of price, it is a mid-range product.

I would recommend this solution. I would rate Sophos XG an eight out of ten.

We use the Sophos XG firewall as part of our security solution.

The first area that needs to be improved is customer support.

If I'm implementing a connection on the DMZ or WAN, I should be able to dive deep into the implementation, specifying what needs to be implemented or not. For example, I should be able to configure specific details for the DMZ, and not have to follow the templates that they provide.

We have had problems with the stability that affected business operations.

We have been using Sophos XG for three years.

The issue of stability is the reason that I'm trying to move away from using Sophos as our firewall. There were times where Sophos randomly cut some users off of the internet, which adversely affected business operations. It is important because our business relies on throughput and service, like the uptime of e-commerce servers.

Scalability depends on the specifications during the time of order, prior to first implementing the firewall. With respect to my organization, scalability has been okay. It comes down to the amount of money that is spent.

We have 1,200 users in the company.

Customer support needs to be improved. The time they take to resolve issues is too long.

The initial setup was straightforward. It took us less than 30 minutes. Normally, it depends on the size of your organization, so for mine, the installation was less than 15 minutes. By 30 minutes I was finished even with the setup and configuration.

For our company, the price was reasonable.

We are now thinking about incorporating the Fortinet next-generation firewall.

My advice for anybody who is considering Sophos is that a business with a lot of throughput and data traffic should look for another firewall.

I would rate this solution a six out of ten.

I use the solution in my company as an edge device on our network.

The solution's most valuable feature stems from its ability to protect our organization's web servers.

In Sophos XG, the throughput for larger networks is an area of concern where improvements are required.

I hope the product comes up with some better prices and offers for the tools provided to academic institutions.

I have been using Sophos XG for two years.

Stability-wise, I rate the solution a six out of ten.

Scalability-wise, I rate the solution a seven out of ten.

There are around 200 to 300 users in our institution.

Though our institution plans to increase the solution's use, we are unsure about the vendor we want to approach.

I rate the product's initial setup phase a seven on a scale of one to ten, where one means it is a difficult process and ten means it has an easy setup phase.

The solution is deployed on an on-premises model.

The solution can be deployed in two to three days.

The product is expensive.

My company considers Fortinet as an option against Sophos XG.

The product has improved network security for all the networks in my organization. The product also offers endpoint security since my organization has been using the anti-virus software from Sophos for the past ten years.

Sophos XG's interface is very user-friendly.

The performance of Sophos XG's VPN to meet the organization's remote access needs is an area that cannot be discussed due to security concerns. Though the product can meet our organization's current requirements, we are considering alternate solutions since we have plans to improve our network.

The reporting and analytics functionalities helped identify security incidents in our company.

I recommend the product to those who plan to use it because it is easy to manage and solve network-related problems.

I rate the product a seven out of ten.

The firewall feature of Sophos XG has been the most effective for threat prevention.

The solution’s reporting could be improved.

I have been using Sophos XG for five years.

I rate the solution an eight out of ten for stability.

Around 200 users are using the solution daily in our organization.

I rate the solution an eight out of ten for scalability.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a nine out of ten.

We implemented the solution through an in-house team in half an hour. One person was involved in the solution’s deployment.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten.

Sophos XG has sufficiently improved the security of our network. We found the solution's user interface very user-friendly for our daily operations.

Overall, I rate the solution an eight out of ten.

The product’s most valuable feature is the user management system.

The product's technical support services could be better. 

We have been using Sophos XG for three to four years.

I rate the product’s stability an eight or nine out of ten.

We have 15 to 20 Sophos XG users. I rate its scalability an eight or nine.

We do not receive enough technical support services from Sophos XG.

Neutral

The initial setup was complicated because we didn’t have executives with proper expertise. It took us two months to complete.

I rate Sophos XG’s pricing a seven out of ten.

I rate Sophos XG an eight out of ten.

 Sophos XG is a firewall and we use it to create networking rules.

The security of Sophos XG could be improved.

Sophos wants to move all things to the cloud, including access to the end-user PCs and data from the cloud. What will be easier to hack for a customer with an outdated firewall, or the Sophos cloud could get hacked which has all the access and information from customers. With my experience, it's not a question of if they will hack it, but a question of when they will do it. I'm not happy with the direction Sophos is going on.

We have problems with the use of the user interface. You have a poor search engine for objects via which you can write new rules. You have to start at the beginning of the whole object name. With the Sophos UTM, you can start with a pattern, with part of the whole word. In Sophos UTM it will list you all the hits with parts of what you type, and that does not happen on the Sophos XG.

I have been using Sophos XG for approximately 10 years.

The performance of Sophos XG is generally good and it is stable. 

I have found the scalability of Sophos XG the same as Sophos XG.

We have approximately 10 clients using this solution.

Since Sophos XG moved the support from London to somewhere in the world, such as India, it's a little bit longer to receive a fast response. They are knowledgeable but they are slow to make decisions. For example, we had a firewall and the hardware was defect. It was really clear, but we had to have a long discussion for them to be able to send us the new firewall. It took one or two weeks until the supporter was able to talk to someone who can make the decision. This is too long, this process could be streamlined.

The initial setup is straightforward . As long as you buy the appliances from Sophos, it works very well. However, in some cases, we have to use our own servers because they have more power and more network bandwidth.

The amount of users needed for the implementation and maintenance depends on the size of the customer's infrastructure.

There is a license required to use this solution and my customers pay for it annually.

I am not amazed by this solution.

I rate Sophos XG a four out of ten.

We use this solution for VPN, client VPN, malware filtering, and antivirus scanning.

It has definitely improved the way our organization functions. Previously only using free tools, and once we started using Sophos XG, the number of threats dropped dramatically. We had a lot of threats to our network, but they have dramatically decreased since we started using this solution.

All of the features in Sophos XG are valuable.

Web publishing is important, as well as the importance of the antivirus patch. 

The firewall is also essential, and the VPN.

Our clients use Karios, and while it integrates well with it, the integration could be improved.

I have been using Sophos XG for three years.

We are using the XG version.

We encountered an issue with the hardware when we first purchased this solution. We called Sophos, who replaced the device, and we have not had any issues since.

We have no issues with the scalability of Sophos XG.

In our organization, we have 150 users, and all are required to maintain this solution.

We don't have plans to increase the usage at this time.

We have not really used technical support. If we have an issue, we resolve it ourselves.

Previously, we were using older versions of Microsoft. We used it for almost 10 years before switching to Sophos.

The initial setup was easy.

We completed the installation ourselves. I took a maximum of two weeks.

I have not calculated our ROI.

We have a three-year license.

I am the Chief IT Officer. I don't have all of the technical details of this product. We have technical staff who use this solution for their daily routines and activities.

It's a very good product. I would rate Sophos XG an eight out of ten.

It's primarily for on-premise firewall functionality and functionality of internet lines.

The appeal to our IT team is that this is an easy to deploy, user friendly, and easy to work with solution that includes antivirus software.

I'd like to see a more simplified functionality for our customers. We also had a negative experience with the sales team of Sophos, which offered a three-year renewal to our customer. We'd suggested one year, keeping the customer's cashflow in mind and Covid. The result was that it affected our credibility with the customer. These are some of the irritants in the sales policy.  

I've been using this solution for four years. 

The solution is stable. 

We have deployed it for 100 users to date, so it's quite scalable. We mainly work with small and medium size organizations. 

The implementation is straightforward. It depends on your environment, and the number of users as well as the complex rules you're making. That aside, it is easy to deploy.

I rate the solution eight out of 10.