Sophos XG Reviews

We are a managed service provider and the primary firewall that we sell and maintain is Sophos XG. It is also used in the company.

The most valuable feature is that it is a next-generation firewall.

The fact that it is integrated between endpoints and the firewall, and then the firewall and a central Sophos operation center, is very good.

The cloud-based interface makes it easy to manage.

The integration with the Intercept X approach means that Sophos XG can do things that none of the others are doing.

The main area that needs improvement is the documentation.

Sophos needs to be a little better at communicating with partners about changes, issues, patches, and so forth. 

The weakest point is the technical support because they are difficult to get into contact with.

We have been using the Sophos XG series for three years.

This solution has been very stable and it's a good product, otherwise, I wouldn't be using it.

The technical support team is knowledgeable and they are good, although it is very hard to get a hold of them. You sometimes have to wait in queue for over an hour to speak with somebody. To me, that is the most frustrating thing about Sophos.

We did not use another similar solution prior to Sophos XG. Since the MSP business started, it has been our primary firewall product because of the pricing and support.

The initial setup is complex, as is setting up any next-generation firewall today. You have to know what you're doing with firewalls in general, although beyond that, it isn't as bad as some of the firewalls that I have seen.

The deployment typically doesn't take longer than a few hours or a day, depending on the type of client and what it is that we have to do.

The Sophos pricing, in general, is better than SonicWall, Fortinet, WatchGuard, or anybody else. Because of the partner program, the pricing I get is extremely good compared to what I would get from any of the others.

I have evaluated several firewall products and I think that Sophos is better in terms of ease of use, performance, and pricing.

I would highly encourage others to evaluate Sophos and adopt it. I've discovered that compared to other products, it is easier to manage and I think that it operates better.

Overall, I think that they've got a pretty complete set of features and they seem to be on a really good path. My only complaints are about the documentation and the availability of technical support. 

I would rate this solution a nine out of ten.

Our primary use case of this program is for antivirus and security purposes.  

What I like about this program is that it is easy to use and easy to manage.

Sometimes we experience difficulties with our server and that is usually due to a bug. Somehow bugs seem to find their way through Sophos' security. The issue is usually resolved when we contact technical support. In the next version, I would like to see an improvement in this. The developers should test everything after any update to ensure that bugs don't come though with the update.

I've used FortiGate before and I would say that Sophos is just as stable, both being around 70% as stable as other products on the market.

The scalability is good. We have 300 to 400 antivirus end users, and our company has around 1,000 users. We do have plans to increase usage because we are growing our projects around the world to countries like the US, Germany, Pakistan, India, UAE (Dubai) and Egypt.

The technical support is okay. Whenever we call them with an issue, they come to us and resolve the issue. Sometimes they take time, but I still think it's good. I will rate the technical support eight out of ten.

We only use Sophos because it can integrate with other product like FortiGate and we can easily connect the two programs. This makes the program scalable and easy to use. Many other products on the market are not compatible with each other and that is why we chose Sophos. 

The initial setup was rather complex but we had no issues with the deployment.

We bought a license for three years and we will renew it but I think the price is too high. If it could be less expensive, more end-users or partners will be able to afford it.

It is a good product and I will definitely recommend it. I rate this product a seven out of ten. In the next version I would like to see an advanced level and not only a basic level. Nowadays it is a very useful feature to be able to upgrade.

The tool's most valuable feature is threat protection and DLP features. So far, basic DLP features like content protection and blocking. Furthermore, for remote users, features such as back filtering and application control are available, allowing for command and control from our side. It is very easy to understand policy applications. 

It has multi-console features, where you can designate administrators or super admins. There's also a read-only feature available. Visibility features are included in XDR. This provides information on user impact, potential threats on specific machines, source and destination IPs, setup firewall details, and unique identifiers for each machine. Another notable feature is network isolation, ensuring that data remains secure by isolating affected machines from others.

Sophos XG offers visibility into network information, sources, destinations, and threats. Depending on the policies applied, users may monitor specific issues without blocking them. However, policies that block threats should be applied.

One feature I would like to add is remote wipeout capability. This would be useful in cases where a user leaves the organization and fails to return their laptop. Remote wipeout would allow for the deletion of data from the device with a single command. Regarding technical support from Sophos XG, it's generally satisfactory. However, the response time could be improved. It takes around one hour to receive assistance, but reducing this to 30-45 minutes would benefit us.

The tool has only a base DLP feature. It needs to have a full DLP feature with additional licensing. 

I have been working with the product for ten years. 

I rate the tool's stability an eight point five out of ten. 

I rate the solution's scalability a seven point five out of ten. 

The tool's installment is easy. 

The tool's pricing is cheaper compared to other alternative products. 

Sophos XG has a lab center where they analyze signatures and automatically update them on the product. This eliminates the need for manual updates on individual machines or centers. Additionally, it has features like MDR and management response features. So, Sophos XG seems to have a roadmap in place.

I would recommend the product based on the situation. Cortex, a next-generation antivirus for larger enterprises, would likely provide sufficient coverage. It's also known for its scalability and visibility features, including root cause analysis and terminology features.

I rate the overall solution an eight out of ten. 

We're using Sophos XG within one business unit for security. We use it for the firewall and mapping some services.

Sophos XG's price is right, and it's easy to manage. It's a good fit for our current needs at the moment. 

Sophos XG's user interface has some room for improvement. 

We started using Sophos XG in June of this year, so it has only been a few months. 

I think Sophos XG is stable.

Sophos XG is scalable. We have about 600 users here in Mexico, and everyone is behind this solution. I think it's possible we might increase usage, and we've discussed this with our corporate office in Germany. We could decide to go with another product, but we might expand Sophos if it performs well.

Support is one area where I have some issues. Sophos support isn't that good. 

In some companies where I've worked, I used Fortinet and ASA with FirePOWER from Cisco. In some places, I used Meraki with the MX and the Advance Security licensing. I have some issues with other technologies. Last year, they had Sophos UTM on the devices, but there was an opportunity was to switch our clients to Sophos XG and try out the solution.

Setting up Sophos XG is too easy. It took about two hours. The only part of the solution that I deployed was the firewalls. It's something I do all the time in my business unit, so it was quick. We have two people responsible for deployment and maintenance, including me. 

I had some support from a partner.

A Sophos XG license costs approximately $45,000 

I rate Sophos XG nine out of 10. Our experience so far has been good, but maybe we'll come across another solution that's at the same or a higher level.

We are using it for our VPN and firewall. It acts as our firewall for the external portal into our network.

It is very easy to configure and straightforward. The firewall rules are straightforward.

It works great out of the box. It has been working as advertised, and I haven't had any issues with it.

Its user interface is a little bit slow.

I have been using this solution for a couple of weeks.

It has been up and running for probably three weeks and hasn't had any issues. I didn't have a lot of time on it yet to make a good call about that, but so far, so good.

It scales for our purposes. We're a very small office. We have 25 users on the system. We're an engineering consulting company, so all remote users are accessing our network

It is being used quite heavily, and I don't see any need to increase its usage at all at this point.

I didn't have any direct interaction with Sophos. Their online documentation is very good. It is much better than Cisco.

It was a replacement for Cisco ASA Firewall. Our Cisco licensing had expired, and it was very expensive. Sophos XG is a lower-cost solution for the same thing. It was also easier to configure.

It was very simple. It took a couple of hours.

We had a partner, and they did the initial setup and walked us through it. Our experience was very good.

Its maintenance is very simple. You need less than one administrator for its maintenance.

I expect to see ROI in a year or two.

Its licensing cost is around 700 bucks a year or something like that. It is 100 bucks a month at the most. It seems to be standard licensing with no additional costs.

I would advise others to go through the Sophos demos. They are very good, and they walk you through configuration and use cases. Their online documentation is very helpful in not only configuring it but also selecting a proper model to deploy.

I would rate Sophos XG an eight out of ten for ease of use and cost.

We use the solution for application control and web filtering. We also use it as a VPN point, and we use it on other occasions for tracing and reporting about usage and high application rates.

We are able to trace any user and pinpoint any vulnerability or any malicious software. We are able to synchronize between the local and active directories so we can catch users easily through their login names and IDs.

The reporting on the solution is excellent.

There needs to be a way that we can distinguish between educational institutions on Youtube and other Youtube videos. You can do this on Fortinet. Basically, they can block all other Youtube videos besides those that are from educational institutions. With Sophos, you either allow for all Youtube videos or none at all. They need to allow for more specification on different websites.

They only have one single location for training videos. They must offer them elsewhere as well. When the site goes down, everything stops, and you can't access the videos when you need them, so they need to diversify that. It's limiting.  

The stability of the solution is excellent.

The scalability is good. We could only handle around 5,000 users but even when we reached 3,000 users, Sophos only consumed around 24% and 40% of Prime usage. 

The solution's technical support is not the best. When I take a step to open a case with Sophos support I can't understand them at all; I can't understand their accent. I always appreciate if they can communicate with me through e-mail instead, which makes it much easier. 

Many cases take a long time to be resolved. Some cases they seem to ignore or don't reply to for a long time so I have to remind them that the case is still open before they will respond. 

The initial setup was straightforward. The implementation took about a day. There were only two people needed for deployment.

We had a consultant assist with the setup. They were very good.

We use the on-premises deployment model.

I would rate the solution nine out of ten. It's a very good firewall. It helps a lot with protection, and every organization needs a firewall to ensure they are protected.

The product has improved our network security posture. We got some phishing and malware attacks. We found out that someone was attacking our network. Since we installed the solution, we are not facing any attacks.

IPS works smoothly. The policies and rules work fine. The network performance and reporting tools of Sophos XG are good.

We are facing a little bit of an issue with the product's web filtering capabilities. It must be improved. SD-WAN can be improved.

I have been using the solution for almost two years.

I rate the tool’s stability a seven or eight out of ten.

I rate the tool’s scalability a seven or eight out of ten. Almost 5000 people are using the solution in our organization. We have installed the firewall. It is always running.

The support takes a lot of time to resolve issues.

Neutral

I rate the ease of setup a seven out of ten. The deployment took a few weeks.

The deployment was done in-house. We needed two to three people for the deployment.

I rate the pricing a seven or eight out of ten.

I will recommend the product to others. The solution is not extremely good, but it is good. Overall, I rate the product a seven or eight out of ten.

The time taken by Sophos XG's support team to respond to and resolve an issue is an area of concern where improvements are required.

I have been using Sophos XG for four years. I use Sophos XG 210.

My company is a customer of the product.

It is a very stable solution.

The scalability of the product is okay. The users of the product in my company can use the product with all the rules and policies I have applied to the tool that made the implementation process easy.

It is easy to add more users or devices to the product.

Our company has around 300 devices on which the product is used. Our company has 50 to 60 end users of the product.

The solution's technical support is good but needs to improve in certain areas. I rate the support an eight out of ten.

Positive

Our company uses different products from Fortinet in some different locations.

Sophos XG is good for the modules it offers and if there are a large number of users. From a price perspective, Sophos XG is also good if the number of users is less.

The product's deployment process was easy.

I was the only person involved in the deployment of the product in my company.

The product can be deployed in three to four hours.

Sophos XG enhanced our company's network security and threat management since the speed and the connectivity of the VPN that it offers make it very easy to manage and don't get disconnected. When we were having CyberOne in our company, we faced some VPN connectivity issues. The VPN connectivity issue in our company was resolved with Sophos XG. With Sophos XG's username and password, users generally don't face issues related to VPN disconnection.

A scenario where Sophos XG was good for your organization stems from the fact that the performance offered by the tool is good.

The most effective feature of Sophos XG m that protects my company's network stems from the fact that it is able to protect the network by filtering out all the threats from the internet. We never faced any problems in our company's network. My company has hardly faced any problems with our computers since it hasn't been infected with any viruses for four or five years.

Sophos XG's interface facilitated our company's security management tasks since it works in an okay manner in our organization. The interface offered by the product is easy to manage since my company has three lines connected to our environment, and whenever we get a new line during which there are some disturbances, the interface allows us to manage such areas easily.

It is very easy to maintain the product.

Speaking about the cost-savings or efficiency gains from the implementation of Sophos XG, it is an okay product from a price perspective that provides the functions of a firewall.

I rate the overall tool a ten out of ten.