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Sophos Email Room for Improvement

ML
Network and Infrastructure Manager at Sonysugar

Email installation could be more user-friendly so that it can be done without involving the partner. If made more user-friendly, even a user could do it on their own.

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HV
IT Manager at Celebrity Fashions Ltd

The tool has some performance issues and bugs, making it an area where improvements are required.

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Ahmed_Fahmy - PeerSpot reviewer
Operations Technical Lead at IT Supporters

Sophos Email does not work with split delivery. If I have a domain with 100 mailboxes and want to protect only 50, it is not recommended by Sophos or not possible to configure.

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Buyer's Guide
Sophos Email
June 2025
Learn what your peers think about Sophos Email. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
859,687 professionals have used our research since 2012.
Adeyemi Adedokun - PeerSpot reviewer
Team Lead, Infrastructure, Security & Service Management at C&I Leasing Plc,

Sophos Email has few improvements to implement, including the handling of incoming emails in the systems. It needs to add additional feature that helps in enhancing the scanning processes of these emails. While adding these features, it should work towards improving the current features also.

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Philip Williams - PeerSpot reviewer
Technical Director at SPATIAL DATA ENGINEERING Ltd

However, the setup was tricky, particularly with the DNS routing between Microsoft Exchange Online and Sophos cloud services. It took me about four attempts to get it working correctly.

Despite that, Sophos Email does everything we need, so we don't require any additional capabilities now.

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NaveedAli - PeerSpot reviewer
Senior manager IT infrastructure at Machine Learning 1 Limited ·

The solution's sandboxing and spam control features could be improved. I have faced a few issues with false positives because sometimes we get emails that are not legitimate.

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Jaffar Ali - PeerSpot reviewer
Director Technical Services at TechnoBIZ

I believe that Sophos Email is not as effective as FortiMail and Trend Micro. To address this, improvements can be made in rule-based functionalities, offering more tools and options to customers. Enhancing rule creation and customization features would provide users with greater control over their email security settings. Specifically, adding more custom rules would be beneficial in this regard.

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ZE
Pre-sales manager at National Information Technology Company

Sophos Email needs to increase the number of promos. 

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Hamad Khan - PeerSpot reviewer
L1 System Engineer at a tech services company with 11-50 employees

There have been some issues with compatibility and effectiveness, particularly when integrating it with our firewall. The main challenge has been email protection, especially due to compatibility issues and difficulties with log access and email relay configuration.

I would like to see more detailed logs in the future releases. The firewall logs don't show the in-depth logs, so we can only see the software in detail, not the logs themselves. This is a problem we've been facing in customer environments for some time.

Emails go to spam even though there's no legitimate reason for them to be there. There's no summary of the necessary issues, either.

If an email goes to spam, the system will drop it. There should be a certificate email on the query, but support comes and goes, and they might see learning and run the Linux command or show the unrigorous answers.

But if there is some read-only show on the reporting or clear reporting, it would be good for the customers.

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SK
Senior Technical Support Engineer at Capricot

The main drawback is regarding the technical support. Unfortunately, we may not receive immediate assistance, and the resolution process might extend beyond a week. Internal filtering is an additional feature that should be incorporated. I would appreciate having the option for spam blocking.

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JA
Information Technology Project Support at Coastal Qatar

Phishing email is evolving. Sometimes we use tools to send an email. Some companies are using those tools to send an email keeping the face of another company to make it look like that email came from the same person. The solution has not found a way to block these kinds of emails.

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RK
Service delivery senior manager at Advika

Sophos Email could improve DLP features.

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Alex Clerici - PeerSpot reviewer
System Integrator IT Manager at Tecnimex S.r.l.

I would like to see improvements in the initial setup process, ensuring better compatibility with diverse customer infrastructures. Additionally, in the next release, it would be valuable to have enhanced features for seamless interaction with customer infrastructure, making the setup more user-friendly and efficient.

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reviewer1984680 - PeerSpot reviewer
IT- Manager. at a retailer with 51-200 employees

We didn't have any issues with the solution. It was a good appliance. 

The solution should be able to support the cloud environment.

Sometimes, if there is any ransom email or mails are queued, it will take little time to deliver.

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reviewer1417110 - PeerSpot reviewer
IT Security Engineer at a security firm with 51-200 employees

Sophos Email could better detect fake emails, especially when the domain names are similar. It needs to improve spotting spoofed domains, like when one letter differs in a domain name. It also needs to incorporate AI detection. Barracuda detects suspicious emails better. However, malware scanning is better in Sophos Email. 

The solution could offer the option to integrate third-party RBL. This would allow users like Omer to use their own RBLS.

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Juan Adolfo Bernardo - PeerSpot reviewer
PreSales Maanger at Microgenesis Business Systems

The product could include all the essential features and capabilities, similar to the on-premise, server-based version.

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MF
Security Engineer at Mavisco Resources Sdn Bhd

The scanning and filtering must be more detailed. A lot of legit emails get quarantined. The filtering features must be improved.

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VY
IT Manager at Jabalpur Motors Ltd

Servicing and support are areas with shortcomings where the solution needs to improve.

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ML
Network and Infrastructure Manager at Sonysugar

Sophos Email can improve mail security.

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KhalidOmer - PeerSpot reviewer
Data Center Engineer at a retailer with 5,001-10,000 employees

The solution seems to be very good at iterating on past editions and continues to improve itself. I don't know if it's truly lacking everything.

It would be great if it was a bit better at protecting from the endpoints.

The solution's technical support is slow and unresponsive. You need to book time in order to get support.

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Wisnu Nursahid - PeerSpot reviewer
General Manager of Technical Division at VTI

The tool's integration becomes an issue when the internet connection is weak. 

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Ishtiyak Surve - PeerSpot reviewer
Cyber Security Engineer, Pre-sales Engineer at Green Edge

The tool’s stability should be improved.

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Mohammad Mojtaba Sohrabi - PeerSpot reviewer
Manager at New Outlook Group

It was sometimes hard to find the settings in the solution's interface. Sophos should make the interface easier to use.

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Faisal Mian - PeerSpot reviewer
CTO at ABM Info. tech

The security of the solution could improve.

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AK
Technical manager at Andalusia Hai Aljamea Hospital

Sophos Email can improve security. We would like more security for our customers.

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reviewer1181697 - PeerSpot reviewer
Technical Engineer at a tech services company with 11-50 employees

They're making improvements all the time but I'd like to see visibility into the spam emails so you can easily see them directly on the dashboard. 

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reviewer1426335 - PeerSpot reviewer
Owner at a tech services company with 51-200 employees

They should allow copier release without having to create email accounts.

I've run into situations, especially when I'm using Office 365; if we're actually using copiers to send emails (of course you'd barely actually have to set up an email account, you just set it off to relay). If your exchange environment is only set to accept email from Sophos Email servers, those messages will never get delivered. Sophos flags them as spam and kills them even before they get there.

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DG
System Engineer at DSoft

The tool's pricing is expensive. In its future release, the tool should make reporting easier to view. 

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Buyer's Guide
Sophos Email
June 2025
Learn what your peers think about Sophos Email. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
859,687 professionals have used our research since 2012.